Trusted Agent profile · London
★★★★★
1,731 reviews across 2 platforms
61 Wallis Road, Hackney Wick, London, E9 5LH
Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,731 reviews on two platforms, including 15 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRecommended!
After a terrible experience with a competitor, I was delighted to find that Savills were different. They have been responsive, friendly and efficient so far. Many thanks to Joshua and Evelina from the Putney branch!
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Joshua, Evelina & Savills Putney
5/5
TrustpilotSavills, namely Matt Orchard.
Matt has been professional, upbeat, supportive and very good on communication. Our expectations of Savills were high, and thanks to Matt and the team, they have been met in every respect. We would strongly recommend Savills as a quality Estate Agent. Mac and Valerie Lafosse.
Thanks Mac & Valerie, we are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Matt
1/5
TrustpilotIncredibly stressful and frustrating…
Incredibly stressful and frustrating experience.My partner and I were accepted on our dream flat after months of disappointment looking for somewhere. Initially started off well, with submitting requested information for referencing and a check in being booked, of which the member of staff confirmed everything was complete and good to go. Two working days before our check in, the third party referencing company contacted us to say they couldn't open the documentation we provided. It was CSV rather than PDF which can easily be converted for free online, but we were more than happy to provide this again but of course this delayed our move in. We were lucky we planned for some overlap, but I would have preferred not to have used it as it has caused increased stress, which we were trying to avoid, vacating our current property. I then had no communication on our move in day regarding this, and felt like there was no urgency regarding our case. We then get told our guarantors earnings fall short by a very small amount the day after we were meant to be in. This was a shock to us as we were accepted as tenants on the basis of our guarantors earnings. No one had the common sense to speak to the landlord, explain that we only have a guarantor for recent self employment purposes and advise we earn enough after we had to provide 6 months bank statements, 6 months of invoices and let them connect to our bank accounts (a very invasive process indeed). Having worked as a property manager myself, we provided the additional information they needed immediately in order to get this over the line as quickly as we could.We also had trouble with signatures of which I won't go into. After finally coming round to collecting keys 5 working days after our initial move in, on the surface the flat looked okay.But after further investigation the flat was left in an unacceptable state, plug holes were green, insides of cabinets black, stains on carpets. I was advised the previous tenants deposit had been returned, wrongly so in my opinion. And an inventory of the property also hasn't been conducted before we moved in.The communication from Savills has been minimal and short and we are waiting for a resolution. This was supposed to be a really exciting time for us and it has been filled with stress, frustration and disappointment.
We are sorry to hear of your experience and would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotSavills Tenancy Review
The whole experience from check-in to check-out has been very professional and reliable. Much of this is due to property manager Lauren Sullivan, who has organized all appointments for me and has been quick to reply and help with any problems I have had during my tenancy. It really has been the best tenancy experience I have had in London. Thanks Lauren!
5/5
TrustpilotFantastic service
Fantastic service. I worked with Emma and Sam as my sole agents on my sale. I chose Savills as they gave a realistic and genuine valuation rather than an inflated one to win the mandate. Good communication throughout and active support till completion. I’d throughly recommend using Savills and team.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotImpressive service from Savills
Savills recently completed a sale for me. The entire experience from the first meeting was professional, efficient and transparent . The level of initiative and responsiveness from the team was invaluable - especially Tessa who kept me informed at every juncture - often before I had even asked. The level of service that she gave and her friendly approach are rare offerings these days .
5/5
TrustpilotHad an issue with the light switch in…
Had an issue with the light switch in my room not working and Harry from Savilles was prompt and professional in getting this sorted for me. I can’t fathom enough the level of good service I received from him, thank you once again 😊
It was our pleasure, if you need anything else please let us know.
5/5
TrustpilotA outstanding support
An outstanding support to help with with all rental matters from Kristina in Cambridge! Her team provides a very professional and bespoke assistance through every step of the rental process with her expert local knowledge and experience. A heartfelt thank you to Kristina and her team indeed! 👍👍👍
I am so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Kristina
5/5
TrustpilotProfessional and proactive
Natasha, Becky and the team at Tunbridge Wells Savills helped us through what turned out to be a very challenging sale. They were understanding, professional and proactive. Their communication was excellent. Would totally recommend them.
We really appreciate your kind feedback, Charlotte. We are very pleased we were able to help and wish you all the very best for the future.Regards,Natasha, Becky & Savills Tunbridge Wells
5/5
TrustpilotExcellent - especially Georgina Catton
I was blown away by how smooth and helpful the experience of renting through Savills was. Georgina Catton is the one to go to - especially in Islington. Not only did she guide me through the process when it came to renting, she was so patient whilst I looking at many different places, and always made herself available if I had any questions. Having heard many stressful stories about finding a new house I had no idea it could be this easy when helped by the right person.
1/5
TrustpilotSavills of Stamford - bad experience
Our experience Savills agent in Stamford was not a good one. In our recent dealings with him we felt he was not only deceitful and unprofessional but also professionally negligent. Over several weeks he failed to return phone calls or respond to multiple emails, but then he knew he had omitted to tell us about subsidence in a property they were marketing. As a result, we ended up financially disadvantaged. Savills internal complaints procedure was fairly farcical to say the least, with laughable attempts to obfuscate. The legal advice we received was that we had a strong case for professional negligence but of course nothing is guaranteed and Savills made it clear they would look to recover their legal costs if we were unsuccessful in prosecuting our case. We just didn’t want to take the risk, but different times and different circumstances and we would have relished the opportunity to face them in a court of law. As it was we settled for a refund on some expenses and a £500 goodwill gesture - a fraction of what this experience cost us. There are good Estate Agents out there - but our experience suggests Savills in Stamford is certainly not one of them.Whatever Head of Customer Relation says in response to this review should be taken with a high degree of scepticism - this a company we now actively and strongly advise all our friends and acquaintances to avoid. Clearly there is a lot of background to this but I’m sure you can sense our dismay at having been treated so badly by a company we would have thought we could trust - but then their other review ratings should tell you something!
5/5
TrustpilotSavills review
We are very happy with Savills company so far! From the first viewing we had a really good communication and they’ve helped us a lot with questions! Especially Sophie Hipwood who was very friendly and helpful from the beginning! Thanks to you we found this beautiful home!!
Thank you for your lovely review, Loukia - it was my pleasure!Regards,Sophie
5/5
TrustpilotExcellent experience.
George Hill was unfailingly cheerful, friendly, polite, pro-active and very efficient. He kept us in close touch at all stages, always returned telephone calls and offered helpful advice at appropriate points in the process.I would have no hesitation in strongly recommending Savills, Truro to anyone seeking to sell a property.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSavills did a wonderful job of selling…
Savills did a wonderful job of selling my home in Virginia Water earlier this year, in particular, Karen Brannigan with the help of Millie.From the start, I found Karen a real pleasure to work with and she took her time to understand my ideal asking price and then advised me accordingly. Millie was a breath of fresh air when showing round potential buyers and went out of her way to be helpful to me. I took Karen's advice and managed to secure an asking price, which was much higher than had ever been achieved in the road.Thanks so much for all of your help, advice, knowledge and professionalism throughout the process. I would definitely recommend Karen, Millie and the rest of the team in Savills @ Sunningdale.
5/5
TrustpilotExceptional Professionalism - Savills Winchester
We have just sold our house with Savills Winchester. They were brilliant to work it, in particular Robert Tottle and Jonathan Lacey. Their service from the first contact until the contract exchange was exceptional. Expert knowledge of the market, timely response to emails and texts. The buyers were carefully vetted making sure we did not have unsuitable viewings and offers. We are very please with Savills Winchester and highly recommend them to anyone.Thank you.
5/5
TrustpilotDeanna has been amazing over any issue…
Deanna has been amazing over any issue we have had. She and Savills have been superb. Whether a new lawnmower, wind damage to the garden, or chasing me as I made an overpayment. I wish all agents could be as attentive to tenants.. Incredible service and attention to details
Thanks Julian, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards, Deanna
4/5
TrustpilotOverall positive experience working…
Overall positive experience working with Savills through my tenancy. George Pride in particular has been very helpful and responsive throughout the tenancy with any issues we had, and he has been able to get things resolved efficiently.
1/5
TrustpilotIf you have the misfortune of having…
If you have the misfortune of having Jane Duka as your property manager, I strongly advise you to brace yourself for a frustrating experience. I've been dealing with a persistent mice problem for several months now, and despite my numerous attempts to seek assistance, I've received nothing but silence from Jane. My emails and phone calls have gone unanswered, which is a glaring example of her complete lack of professionalism and disregard for her tenants' concerns.
Hi Anthony, we are incredibly sorry for the inconvenience. We would like to find out more and provide a resolution for you. Could you please email further information and your contact details so we can investigate.
5/5
TrustpilotProperty Manager at Savills …
We did not get to know Terrence Lang Savills Property Manager for very long, but during this time his level of service and care was outstanding.Terry is a very nice person, who will be missed.
Thanks for the review, Ian - its been a pleasure to work with you and wish you all the best.Regards,Terry
5/5
TrustpilotDanielle Melia
Danielle Melia has turned around several important projects at short notice for the two properties Savills manage for me in WInchester.One of these related to paperwork I needed for my tax return. However, the more important ones are a long list of issues that needed to be dealt with at one of the properties. I appreciated the speed, efficiency, and thoroughness of Danielle's solutions.
Thank you for taking the time to review our service, Philip - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotFantastic Customer Service
I’ve had the misfortune to have dealt with multiple substandard estate agents previously so wasn’t expecting anything different from Savills, how wrong was I? From valuation to completion I have had nothing but premier customer service. I was kept informed at every stage. without prompting, by the team who displayed a uniquely friendly yet professional approach. I can honestly say I felt like I was their only client. Everyone was amazing but particular mention to Emily and Peter. Highly recommend!
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations and wish you all the best.Regards,Emily, Peter & Savills team
5/5
TrustpilotI dealt with Jess Exley while looking…
I dealt with Jess Exley while looking for an apartment in tillermans court for my aunt & her family. She was extremely sweet & cooperative, she always answered all our queries & doubts in a timely manner. The viewing experience was amazing, where she showed us not only the apartment but the whole building & it’s amazing facilities in the nicest of ways. She has always been super active in replying to our emails, attending our calls etc. Jess also did everything that we asked when it came to enquiries and setting us up so that we had the best possible deal & she helped us in making things simpler before handing us over to the building manager. I would highly recommend Jess as she’s my favourite go to agent whom I’ll always consider whenever I search for my own apartment anytime soon. Cheers!Alizeh.
5/5
TrustpilotHighly Recommended
Savills Shoreditch worked hard and professionally to find suitable buyers for my property, and dealt seamlessly and reassuringly with the entire procedure from start to finish. Big thanks to Nick Verdi and Nikolay Yankov throughout the process. Highly recommended.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Nick, Nikolay & Savills Shoreditch team
5/5
TrustpilotKaren from Savilis is highly…
Karen from Savilis is highly professional and knows how to balance both seller and buyer.she understand the emotions behind the deal for the two parties ,really appreciate the way she stood and brought everyone together to ensure it ends up smoothly with everyone in win win situation.
Thank you for your kind review, Mr Soni. I am very pleased everything worked out for you.Regards,Karen
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