Trusted Agent profile · London
★★★★★
1,729 reviews across 2 platforms
61 Wallis Road, Hackney Wick, London, E9 5LH
Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,729 reviews on two platforms, including 15 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Savill's at Rickmansworth
Savill's at Rickmansworth helped us sell our mother's house. They were efficient, friendly and showed very much that they cared when dealing with a personal matter that cropped up. They helped us with getting the right documents together and were always on hand to answer any questions we had about the process or what might be best in our particular circumstances. Our thanks to the Team and in particular Peter and Will.
5/5
TrustpilotProfessional and knowledgeable service from start to finish!
My partner and I made contact with Savills through Zoopla and I have to say that our contact, Jess made the whole process of finding and securing our first apartment together as painless and stress free as possible.She was polite and friendly but also incredibly knowledgeable and professional.Thank you for you efforts and time!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotGreat service from Zarah @ Savills, Cirencester
Great service from Savills, and special thanks to Zarah Naqvi for swift response and action! Appreciate it.
We are so pleased that everything worked out successfully for you, Marat. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotWorking with Savills was really nice
Working with Savills was really nice, It was smooth and simple and I personally had a really great experience with them. I do recommend them for any one who is in need. Big thanks to Mark Fell who helped my cousin and I to move into an apartment at London.
Thank you for the lovely feedback. I know that moving can be a stressful time and I am pleased I could help make the transition smoother.Regards,Mark
5/5
TrustpilotMy thanks to Shan Elario.
I have always found Savills service very good.
Thank you for taking the time to review our service, Fiona- feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotOur experience of Savills has been…
Our experience of Savills has been positive. We go into all dealings with estate agents with a heavy dose of cynicism, but they have been nothing but efficient and helpful for us. Our property manager, Aliya, has been consistent in her responsiveness, professionalism and effectiveness in getting things sorted when we’ve needed help. Thank you for helping restore a little faith in estate agents!
Feedback is an invaluable reminder of the things that are important to our clients, George. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
5/5
TrustpilotSavills (sellers agent) positive approach to us as buyers
Savills, in the shape of their local representative, Alister Sherwood, were extremely helpful in securing us the house we desired. They acted as the sellers representative, but we, as buyers felt that the responsiveness and willingness to assist us in our due diligence was an excellent example of professional behaviour and responsibility.Our thanks to Alister and Savills
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotSavills, Cranbrook - House Sale
We received excellent service from the team at Savills, Cranbrook, when we sold our house recently.In particular, we would like to thank Sarah Hunt for all her help, advice and friendly professionalism throughout.We have no hesitation in recommending Savills and would use them again in the future.
Thank you for your lovely review! I am so pleased to have been able to help you with your sale. Regards,Sarah
5/5
TrustpilotVictoria Anderson-Stewart worked…
Victoria Anderson-Stewart worked tirelessly to sell our home so much so that the house was sold before it even went onto the market. At all times she was professional in a polite considerate and respectful manner. Thank you Victoria.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Victoria
1/5
TrustpilotSavills - don't waste your time, energy or money
Savills - the most non responsive property company we have ever dealt with. Serious buyers for a commercial property, just ignored time and time again. Sent the 4th email today and have now given up.
5/5
TrustpilotI want to thank Lauren Widnell at…
I want to thank Lauren Widnell at Savills Cardiff for all of her help and professionalism and positivity. Nothing proved too much trouble for Lauren and she was extremely efficient and most of all incredibly friendly.What a fantastic person to help us through our house hunting journey. Thank you so much.
Thank you for a lovely review, Mark. It was my absolute pleasure to work with you on your journey.Regards,Lauren
5/5
TrustpilotGreat job! Well recommended!
I just want to share that Savills helped me let out my property in Cambridge. They have kept void periods very short and have been very efficient and fair to deal with matters. Fiona was very helpful and quick to respond to queries. Great team!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Fiona
1/5
TrustpilotThe very worst letting agents I have encountered
As many others have said here, having Savills as letting agents is a really unpleasant experience.They recently took over as agents here and it’s honestly like having a bully in your own home. You just never know what the next email is going to say - They’re rude and heavy handed. I’ve been living here happily for a few years now, as have others on the row; we all get on, pay our rent on time, look after the properties and are generally good tenants - the way Savills behave, you’d think the polar opposite. A home (rented or owned) is supposed to be precisely that - a home, your safe space - Savills fail to understand that and make renting from them upsetting and unpredictable.Letting smaller properties is not their forte - it’s a secondary service they offer to larger, wealthy clients and that lack of knowledge, experience and care shines through. If you’re looking at renting from Savills, please be wary. If you’re looking at renting properties through then, please reconsider - this is not their speciality, it’s not what they’re good at! You want nice, happy tenants (like myself and my neighbours) and Savills cannot give you that and they will ruin it if you have it already.
We are very sorry to hear of your experience and would like to find out more, please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotVictoria Point
I’m I first time buyer who wisely decided that the best time to purchase a property was during the pandemic. I’ve dealt with people not turning up for the viewings, people showing me inappropriate properties, such as places with no parking regardless of the fact that I said I needed one, and, most infuriatingly, people talking business with my father even after I identified myself as the buyer who is paying for everything.Pete Cronin at Victoria Point is amazing, and is part of the reason why I loved the property so much (although it’s a beautiful place!). He was kind, honest and took the time to ask me what I’m looking for and how I’d like to do things. I didn’t feel pressured or rushed out of the office at all, he told me to take my time and think about it if I need to, or come back and do another viewing, and nothing was too much to ask for. I could come back to view it whenever possible and Pete was always in touch with me to provide updates.When I found out from my solicitor that they were missing a document that was leaving them unable to submit my application I emailed Pete who looked into that within minutes and got it sorted (turns out they weren’t being too honest!) the same day.What I thought would be fraught with paperwork, fees and stress has been nothing but pleasant (at least on Pete’s side!) because of him! Please let him know, he deserves recognition for all the help and kindness he has given me.Saranja
5/5
TrustpilotFantastic agent
Fantastic agent, Savills should be very proud of the staff at Chester. They achieved a full asking price offer within 8 days, and completed my sale in just weeks. All the team are helpful and very professional but Pauline was unbelievable at every step of the sale.All the above was achieved wile under Covid 19 restrictions.
Thank you, it was our pleasure. We know that selling a home can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotThe team at Savills in Stamford were…
The team at Savills in Stamford were incredibly helpful all through what turned out to be a hugely challenging sales process. From the initial valuation and marketing through dealing with incredibly difficult (borderline unreasonable) buyers all the way to completion, they have been helpful, professional and reliable. The bottom line - they helped me realise a very good price during unpredictable market conditions. Highly recommended!
5/5
TrustpilotTrusted partner for many years
We have worked with Savills as our property manager in Islington for more than a decade and always found their service to be reliable and accommodating. The fact that both, our tenants and we as landlords, feel well looked after, is testament to their service excellence. Aliya C deserves a special mention for her competence, dedication and personable approach.
Feedback is an invaluable reminder of the things that are important to our clients, Daniel. So thank you for taking the time to review our performance. I am delighted your experience of Savills is such a positive one.
5/5
TrustpilotWe had a great experience with…
We had a great experience with Jennifer. She was very helpful supporting us as first time buyers and made the process as stress free as possible. Thank you for helping us secure our first home!
5/5
Trustpilotfirst class service from Savills in Farnham
All the staff at Savills in Farnham were first class. They were professional, efficient, knowledgeable and always friendly. The sale of our house was dealt with primarily by Helen, Max and Rory, but through their excellent teamwork absolutely everyone contributed in a positive and unfailingly helpful way and we would not hesitate to recommend them
5/5
TrustpilotExcellent service from the New Homes…
Excellent service from the New Homes team from pre-commencement advice through to the successful sales completion of the properties. We felt all of the team were knowledgeable on every aspect and offered a professional approach. Special thanks to Anthony and Emma for their close attention throughout. Look forward to working with them again on the next project.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotEasy to work with
In comparison with other real estate companies I've worked with, Savills have been a much more pleasant experience. As a former tenant of a Savills managed property, they responded quickly, took care of any issues with the property promptly, and was easy to work with towards the end of tenancy. I would highly recommend Savills over the other real estate company I've leased from.
Thank you so much for your review, Haikal. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotRecommended!
After a terrible experience with a competitor, I was delighted to find that Savills were different. They have been responsive, friendly and efficient so far. Many thanks to Joshua and Evelina from the Putney branch!
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Joshua, Evelina & Savills Putney
5/5
TrustpilotSavills, namely Matt Orchard.
Matt has been professional, upbeat, supportive and very good on communication. Our expectations of Savills were high, and thanks to Matt and the team, they have been met in every respect. We would strongly recommend Savills as a quality Estate Agent. Mac and Valerie Lafosse.
Thanks Mac & Valerie, we are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Matt
1/5
TrustpilotIncredibly stressful and frustrating…
Incredibly stressful and frustrating experience.My partner and I were accepted on our dream flat after months of disappointment looking for somewhere. Initially started off well, with submitting requested information for referencing and a check in being booked, of which the member of staff confirmed everything was complete and good to go. Two working days before our check in, the third party referencing company contacted us to say they couldn't open the documentation we provided. It was CSV rather than PDF which can easily be converted for free online, but we were more than happy to provide this again but of course this delayed our move in. We were lucky we planned for some overlap, but I would have preferred not to have used it as it has caused increased stress, which we were trying to avoid, vacating our current property. I then had no communication on our move in day regarding this, and felt like there was no urgency regarding our case. We then get told our guarantors earnings fall short by a very small amount the day after we were meant to be in. This was a shock to us as we were accepted as tenants on the basis of our guarantors earnings. No one had the common sense to speak to the landlord, explain that we only have a guarantor for recent self employment purposes and advise we earn enough after we had to provide 6 months bank statements, 6 months of invoices and let them connect to our bank accounts (a very invasive process indeed). Having worked as a property manager myself, we provided the additional information they needed immediately in order to get this over the line as quickly as we could.We also had trouble with signatures of which I won't go into. After finally coming round to collecting keys 5 working days after our initial move in, on the surface the flat looked okay.But after further investigation the flat was left in an unacceptable state, plug holes were green, insides of cabinets black, stains on carpets. I was advised the previous tenants deposit had been returned, wrongly so in my opinion. And an inventory of the property also hasn't been conducted before we moved in.The communication from Savills has been minimal and short and we are waiting for a resolution. This was supposed to be a really exciting time for us and it has been filled with stress, frustration and disappointment.
We are sorry to hear of your experience and would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
