Trusted Agent profile · London
★★★★★
1,731 reviews across 2 platforms
61 Wallis Road, Hackney Wick, London, E9 5LH
Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,731 reviews on two platforms, including 15 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMarcus was exemplary
Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.
Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus
5/5
TrustpilotA professional and friendly service…
A professional and friendly service from start to finish. Andrew Wilkins and the team at the East Sheen Branch marketed my house brilliantly and I was under offer within a week. They are not the cheapest but they delivered on their ambitious pricing so the fee was well worth it. I would thoroughly recommend!
Thanks Claire - it was a pleasure working with you and I appreciate your kind words.Regards,Andrew
1/5
TrustpilotNon - Existent Property Management
If there was a minus option would be preferable. We live in a 9 year old block that is falling into disrepair with extortionate service charges … £336,000 between 46 flats averaging at £7300 - for a small block in Camden ! Adam Doran doesn’t respond to leaseholders Ethel doesn’t respond to complaints. Total reluctance to liaise with the residents. Refuse to hold an AGM. Ideas of how to improve the development totally ignored. The list really could go on & on.Truly awful company!
Hi Nick, we understand the team are liaising with you about this, and hope that this reassures you we are working to provide a resolution.
5/5
TrustpilotSavills Winchester
We have been dealing with the team in Winchester for a number of years now and we have a great relationship with them as a whole but we work very closely with Adel and we find her a delight to work with. She is always extremely helpful and willing to go the extra mile. Thank you Adel!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotFantastic experience from Savills…
Fantastic experience from Savills Clapham on our flat sale.We chose Savills for their professionalism and they delivered. The team were able to get our flat listed within days, and viewings started coming in immediately. David Stafford and Mandy White were both very hardworking and clearly communicated all developments. After we had accepted an offer, David was invaluable both in communicating with our buyer but also helping to chase our onward purchase to make sure everything went as smoothly as possible.
5/5
TrustpilotMany thanks to the team at Savills
Many thanks to the team at Savills, Stamford, for successfully selling our property. The entire process was managed in a highly professional manner and was excellent value for money. James Abbot was always available to give advice and guidance , kept us fully updated and inspired confidence and trust.We have no hesitation in recommending Savills.
Thank you very much, we have loved acting for you and wish you every happiness in your next home.Regards,James and the Stamford team
5/5
TrustpilotWe recently completed a purchase via…
We recently completed a purchase via Savills Sunningdale. Buying or selling a home is one of the most difficult / emotional decisions you ever take. A really professional and pragmatic service from Savills. Great communication, transparency and problem solving. I can recommend them to buyers and sellers alike. A particular thank you to Millie who is a skilled property executive.
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
5/5
TrustpilotThanks Jess
Fantastic service from Jess Exley whilst I was looking for a new apartment. From the initial conversation to her timely follow ups, I enjoyed working with her. She went over and above to ensure that the needs of a customer we’re met. Thank you Jess for all of your help and assistance.
Thank you, it was my pleasure. I know that moving house can be a difficult time so it’s great to hear that I made it that little bit smoother for you. Regards,Jess
5/5
TrustpilotA far superior experience to other property managers
Our landlord changed managing agents during the course of our tenancy and the difference since Tami Falzon has taken over the property management is staggering. Tami and the team are professional, polite and quick to find solutions. The contacts Savills uses for maintenance do work of a high quality and have, without fail, all been very helpful and friendly.
5/5
TrustpilotFive star for Atticus
I rented a property from Savills, and the previous tenant left it in poor condition. There were minor issues and broken parts that I was not properly informed about before I moved in. However, my property manager, Atticus, took the issues seriously and resolved them promptly. She was also very responsive to emails and phone calls. Overall great experience and would definitely choose Savills again.
5/5
TrustpilotHigh praise for Fiona
Fiona is fantastic - always goes above and beyond to help. Very responsive and reliable. Truly a pleasure to work with
Thank you for taking the time to review our service, Georgiana - feedback is always incredibly helpful.I’m delighted that we mret your expectations.
5/5
TrustpilotAn impressive show of excellence
An impressive show of excellence, professionalism and expedience delivered in a friendly manner. Thank you Emma for your fantastic work in facilitating a smooth purchase of an incredible house. A refreshing experience to say the least! Keep up the excellent work!
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home!Regards,Emma
1/5
TrustpilotREAD THIS if you're renting from Savills.
It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Hi Zach, we would like to hear more about this so we can ensure we maintain the level of standards our customers expect from us. If you'd like, please send further detail to socialmedia@savills.com so we can investigate appropriately.
1/5
TrustpilotREAD THIS if you're renting from Savills.
It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Hi Zach, we would like to hear more about this so we can ensure we maintain the level of standards our customers expect from us. If you'd like, please send further detail to socialmedia@savills.com so we can investigate appropriately.
5/5
TrustpilotEfficient Service and Communication…
Kristina was very efficient at getting my rental paperwork sorted and finalizing the lease. As an international student/tenant doing everything online remotely (and being unfamiliar with the UK rental system!), she was very helpful and patient as she took me through the process. I'd highly recommend Savills for rentals.
Thank you for your kind feedback. Moving abroad can be very stressful so I am glad I could help you throughout the process. Please get in touch with any further questions.Regards,Kristina
5/5
TrustpilotHarriet was a total professional…
Harriet was a total professional throughout my whole purchasing process and i cannot recommend her or the overall Savills experience more. She was in frequent contact and a huge help in helping me complete during the lockdown! Thanks to her I have found my dream flat and cannot wait to move in - thanks you Harriet :) xxx
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
1/5
TrustpilotSad that a company with a trusted…
Sad that a company with a trusted reputation is not more discerning about the landlords it is prepared to represent. I had the misfortune to rent a house for a year through Savills and was continuously strung along by the property management team who agreed to have items repaired but in certain cases never did. I heard from neighbours that previous tenants had the same treatment. Savills first priority was to generate letting fees and their loyalty lay firmly with an errant landlord. If this involved stretching the truth, then it appears their staff had no qualms about doing so. Renter beware!
Thanks for raising this, Christopher. We would like to find out more so if you'd like please email socialmedia@savills.com with further details so we can investigate.
1/5
TrustpilotHorrible experience
Had Savills as an agent to buy a property in Goldhurst Terrace. Price was agreed with the seller, I paid the solicitor and agreed a mortgage, when they suddenly asked me to raise the price again.. apparently someone else came in with a higher bid after my offer was already accepted... Disastrous experience, untrustworthy agent..
We are very sorry to hear this, if you'd like please email further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotEmily Robertson, Savills
Emily has been brilliant from start to finish with helping me purchase my first property at every step of the way. She’s always at the end of the phone to provide support, and is extremely knowledgable and personable. I genuinely couldn’t have asked for anybody better to be there for my first house purchase and I have no hesitation in recommending Emily to anybody who asks.
5/5
TrustpilotSavills
Savills, particularly Natalie Howlett-Clarke, were excellent during the process of buying our new house. She returned calls in a timely manner, maintained a dialogue with the vendors and when, as seems inevitable with a house move, a problem arose she kept a watchful eye on proceedings.
Thank you Christopher, it was a real pleasure to work with you and wish you all the best in your new home!Regards,Natalie
5/5
TrustpilotWe would not hesitate to recommend…
We would not hesitate to recommend Savills. Fiona, Sandra and Alicja were professional and efficient throughout. They provided an excellent service and advice, and made the sale of our property go smoothly and stress free.We would certainly use Savills again in the future.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Fiona, Sandra, Alicja & Savills team
5/5
TrustpilotAlexa Butler was SO helpful
Alexa Butler was SO helpful. Imogen was an amazing point of contact and so helpful with quickly finding me properties to view. Alexa, who handled the viewings and the paperwork, was so quick, patient, and knowledgeable. I'm sure my 4 day turn around for my move wasn't easy, and Alexa handled it like a pro.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotBecky Card - Savills - 5 stars
Becky and the team at Savills Tunbridge Wells did a fantastic job of selling our house in Pembury. Becky was always available for an update and was a pleasure to deal with throughout the sale process. We would have no hesitation in recommending Becky and the team at Savills
Thank you for taking the time to leave a review. Selling your home can be very stressful and I am glad to have been able to help you through the process.Regards,Becky
5/5
TrustpilotSold our house in Kingswood during a…
Sold our house in Kingswood during a challenging market in 2024. Extremely pleased with the support we got from Edward and David on the Savills team. The buyer came through the Savills network rather than Rightmove, which is one of the reasons in my view a national agent with the footprint that Savills has is worth the money
Thank you, George, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
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