Trusted Agent profile · London

Savills New Homes London reviews

4.1

★★★★★ Great

1,729 reviews across 2 platforms

61 Wallis Road, Hackney Wick, London, E9 5LH

Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,729 reviews on two platforms, including 15 Google reviews rated 3.9.

Google logo

3.9 / 5

15

Reviews on Google

This office

Trustpilot logo

1,714

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

I recently searching rental properties in Cambridge centre…

I recently searching rental properties for my friends in Cambridge. Savills has been very help, I just told them what I needed they found properties for me right away, exactly what I expected. Special thanks to Kristina, she does her job in a professional way and respond promptly to my needs, without her my friends would have been homeless...

Martin · 20 August 2021

Agent replied · 11 June 2024

Thank you so much for this lovely review, it was a pleasure to work with you and if you need anything else please let me know.Regards,Kristina

4/5

Trustpilot

Sale of flat in Pimlico

We found all the members of staff at Savills Westminster and Pimlico office efficient, professional and always helpful. They were persistent through a long marketing campaign resulting in a sale in a very difficult market. We felt the advice given by the Head of Office was always reliable and considered, based on a thorough knowledge of the market. We would use them again.

James · 10 September 2020

Agent replied · 11 June 2024

I’m so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Thanks to Charlie Rogers from Savills Manchester.

My property has been looked after by Charlie Rogers from Savills Manchester. I would like to thank Charlie's efforts on problem solving and swift response. Super helpful and good communication. Both tenant and l are super happy on Charlie's hard working. As landlord i am very grateful to have Charlie looking after my property.

Zhihui · 3 May 2022

Agent replied · 11 June 2024

Thank you very much for the review, and please be aware that I am always happy to help.Regards,Charlie

5/5

Trustpilot

Savills were very professional

Savills were very professional and helpful throughout the letting process. All questions were answered quickly and we felt confident that they were handling the process for us. We would recommend their services. Both Angela Mulgrew and Michael Churchill were involved in letting the property to us and we felt we were in good hands. Both were always willing to help us when we needed information.

Sally-Ann · 7 November 2019

Agent replied · 11 June 2024

Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.

5/5

Trustpilot

Professional and Responsive

We rented a flat via Savills in Earls Court for 2 years. We wanted to commend the entire team for being very responsive and professional throughout the process. We'd like to highlight Sam Ing's work in particular - Sam's professionalism, responsiveness and personalised touch when intermediating between us, various contractors and the landlord was very impressive and made the tenancy a smooth ride from start to finish.

Philipp · 24 October 2024

Agent replied · 25 December 2024

Thank you for your feedback, Philipp. It really helps us review our own performance and ensures our service is the best it can be.

1/5

Trustpilot

Absolutely shocking service from what…

Absolutely shocking service from what is supposed to be a reputable company. They treat tenants like second class citizens. They allow you to set up a business, restore the outbuilding, fail to do repairs, allow ypu to close your shop to work from home but do not inform the landlord of the intentions, as a result, the landlord wants to sell, I have no business left and I write to complain. On the back of complaining about a member of staff, I'm issued a section 21. DISGUSTING

Luke · 27 February 2024

Agent replied · 11 June 2024

Hi Luke, thank you for taking the time to share your feedback. We sincerely apologise that your experience with us did not meet your expectations.Your satisfaction is incredibly important to us, and we take your comments seriously. We would like to learn more about the specific issues you encountered so that we can address them promptly and improve our services.Please feel free to reach out to us directly via email: socialmedia@savills.com so that we can discuss your concerns in more detail and work towards a resolution.

5/5

Trustpilot

Property Manager Tami Falzon

Tami has been managing our property for the past ~15 months and has been doing a terrific job. She is thorough, communicates clearly, very responsive and extremely helpful.

Nick · 16 May 2024

Agent replied · 11 June 2024

Thank you so much for your review, Nick. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Great support from Nicky & team

Nicky and her team in Summertown supported us so well throughout the sale of our house. They managed the process and communication with ourselves and prospective buyers so well, giving us great confidence and making it all very smooth. We would thoroughly recommend using Nicky!

Will · 24 March 2023

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you, Will. Thank you for providing us with an update and for taking the time to review our service.Regards,Nicky & Savills Summertown

5/5

Trustpilot

Rented through Saville for the 3 years…

Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful

Malak · 1 July 2024

Agent replied · 24 August 2024

We really appreciate your kind feedback, Malak. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

I recently purchased a property in E14…

I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.

Celia · 24 April 2022

Agent replied · 11 June 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Stephanie

5/5

Trustpilot

Professional from the very beginning

Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team

Natasha · 2 February 2023

Agent replied · 11 June 2024

We really appreciate your kind feedback, Natasha. We are very pleased we were able to help and wish you all the very best for the future.Regards,Sue

5/5

Trustpilot

A-Game

Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.

Laura · 7 June 2024

Agent replied · 12 June 2024

Thank you so much for your review, Laura, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Harry

5/5

Trustpilot

Selling a farm in Exeter by Sydney owners

Ben & Penny came to us by recommendation - we inherited a valuable farm close to Exeter but we live in Sydney. Timing, a knowledge of the local market and an ability to navigate bidders to find the best buy, resulted in an excellent result. They were efficient, timely in communication, able to manage various parties and ultimately achieved a good result for all. Well done, and thank you from the family.

Michael · 10 July 2024

Agent replied · 24 August 2024

Thank you for taking the time to review our service, Michael - feedback is always incredibly helpful. I’m delighted that we met your expectations.

5/5

Trustpilot

Jen was absolutely brilliant

Jen was absolutely brilliant and the service from Savills on a whole was really good. I will never go with any other estate agent again if I ever have the need to. Jen and Savills team really are in a league of their own. Thank you from the bottom of our hearts

Emily · 25 May 2022

Agent replied · 11 June 2024

Thank you, Emily. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards, Jen

1/5

Trustpilot

Been waiting over a week on a response…

Been waiting over a week on a response and call back on Property we are interested in Solihull. Previous experience on potential commercial purchase not good either. Not good "Savils".

Mr · 15 December 2025

Agent replied · 25 December 2025

Thank you for sharing your feedback. We’re very sorry to hear about the delay and the experience you’ve had so far, this is not the level of service we aim to provide. Your interest in the Solihull property is important to us. We'd like to find out more, please send us your preferred contact details via email: socialmedia@savills.com so we can investigate as a matter of priority.

5/5

Trustpilot

I was happy with the service from…

I was happy with the service from Savills because it was quick, easy to deal with and the process of finding a flat was very smooth. Aziz was very helpful, polite and accommodating and built a good rapport with us to make communication easy and efficient. There were almost no problems or anything of the sort.

Ramsha · 14 October 2021

Agent replied · 11 June 2024

Thank you, really appreciate the kind feedback and hope you're happy in your new home!Regards,Aziz

5/5

Trustpilot

Sam Ing

Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.

Lachlan · 15 October 2024

Agent replied · 25 December 2024

We are so pleased that everything worked out successfully for you, Lachlan. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Gus was excellent to work with

Gus was excellent to work with. Very responsive, we would happily recommend him!

Courtney · 23 December 2025

5/5

Trustpilot

Paige Ford @ Savills Hampstead office is an absolute star!

I cannot praise enough Hampstead Savills' Paige Ford. Paige is a true professional, responsive, resourceful and always providing the most informed input. She even went above and beyond and met me outside office hours to deliver my keys to my new place as I was returning from abroad. What a star!

Vassilis · 26 June 2022

Agent replied · 11 June 2024

We really appreciate your kind feedback. And I was very pleased to help you!Regards,Paige

5/5

Trustpilot

Amazing management

Zarah is an exceptional manager, always happy to help and in a very timely manner (not always the case across Savills unfortunately)Overall great experience working with Savills.

Suzan · 9 May 2024

Agent replied · 11 June 2024

Thank you so much for your review, Suzan. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

I recently had the unfortunate…

I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.

Aadrian · 28 January 2024

Agent replied · 11 June 2024

Hello Aadrian, customer service is important to us so to hear of your experience we would like to find out more. Could you please email further detail to socialmedia@savills.com so we can investigate?

5/5

Trustpilot

Sue T at Saville,professional support always

I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue

Lynn · 6 February 2023

Agent replied · 11 June 2024

Thank you so much for your review, Lynn, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Sue

1/5

Trustpilot

Manager Cynthia Javori

Absolutely terrible experience with this company and manager (Cynthia javori)

Leisha · 23 May 2026

Agent replied · 5 June 2026

We are very sorry to read about your experience and the distress it has caused you. This is clearly not the level of service or care we aim to provide, and we take feedback like this extremely seriously. Issues relating to mould, ventilation, and resident wellbeing are of the utmost importance, and it is concerning to hear that you felt unsupported during your time with us. We also sincerely regret any impact this situation may have had on your health and personal belongings. We would be very keen to understand more about how this happened, as we are uanble to find Ms Javori's name on our employee records. Please contact us via email to socialmedia@savills.com so we can investigate as a matter of priority.

5/5

Trustpilot

House Sale

George Hill was our agent from Savills and he was great to have on board. George was extremely professional, calm and genuine. We would definitely recommend George to friends and family. Also if in the future we sell another property we would use Savills.Thanks very much to George and Savills Truro.

Lynne · 6 June 2022

Agent replied · 11 June 2024

Thank you, Lynne - I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards, George and the Truro team

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