Trusted Agent profile · London

Savills New Homes London reviews

4.1

★★★★★ Great

1,731 reviews across 2 platforms

61 Wallis Road, Hackney Wick, London, E9 5LH

Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,731 reviews on two platforms, including 15 Google reviews rated 3.9.

Google logo

3.9 / 5

15

Reviews on Google

This office

Trustpilot logo

1,716

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Monique Craib's attitude towards her clients is exemplary

Monique has been in charge of the flat's management since January 2022 and has made a significant positive difference in dealing with of all housing-related issues and situations, thus improving the image of the company, too. She does her utmost to take into account her clients' requests, handles them with flexibility and with a high level of professionalism, closely follows the appointments with the contractors. She is a great asset to Savills team and an absolutely positive experience to work with.

E · 7 June 2023

5/5

Trustpilot

Simply the best!

Savills, and in particular Tessa we’re superb in helping sell our property. Superbly professional and definitely the best estate agents in the UK. Tessa, helped us achieve a great price and looked after us with care and attention throughout the process. Thank you so much Tessa, you are a superb estate agent. Thank you, Paul

Paul · 7 October 2022

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Tessa

5/5

Trustpilot

Reletting our property

Tenants decided to move as they had to relocate and the end of tenancy was well handled and in particular the reletting process was very efficient only taking 48 hours as a result of presenting the property to the right audience. The result was an increased rental and the new tenant moving in within 48 hours of the exiting tenants moving out. Well done to Holly Goodge and her team and in particular George Prior. Good job.

Mr · 25 August 2023

5/5

Trustpilot

HIGHLY RECOMMEND

Savills Truro were brilliant from start to finish. Following a good valuation and marketing strategy, George and Sean were always on hand, dealing with all communications patiently and efficiently. They offered good advice and support when needed, resulting in a smooth and quick sale. Lovely Sarah who carried out the viewings was knowledgeable and professional. A very experienced and approachable team.

T · 14 December 2021

Agent replied · 11 June 2024

Thank you for your kind review. We are all delighted to have achieved such a successful sale for you and look forward to the opportunity of working with you again!Regards,George, Sean, Sarah and team

5/5

Trustpilot

Would highly recommend

Would highly recommend Sofia and the team at Savills Wilmslow. Their knowledge of the market & access to good buyers put them head and shoulders above the competitor agents.

Jo · 25 July 2024

Agent replied · 24 August 2024

Thank you for taking the time to review our service, Jo - feedback is always incredibly helpful.I’m delighted that we met your expectations.

5/5

Trustpilot

SAVILLS CLERKENWELL BRANCH : A RECOMMENDATION

We bought our flat some 12 years ago through Savills. It was a very big new development in Clerkenwell.They had an onsite sales office for the developer Mount Anvil. We bought a show flat thanks to them. We were both determined to use this agent again for our sale, because we had been very impressed by their level of support and professionalism. Both Michael Smit and Tom Willing, in the Clerkenwell office, have been amazing dealing with our sale. We have been selling in a very difficult period for the property market generally. Nothing has been too much trouble. Their professional and calm approach has helped steer us through the minefield of the whole selling procedure. We would have no hesitation in recommending them and Savills to anyone embarking on a move.

Eddie · 31 May 2024

Agent replied · 11 June 2024

We really appreciate your kind feedback, Eddie. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Savills' property management is great

Savills' property management is great. I would like to thank Fiona Wither for her excellent service and prompt communication in managing my flat. I highly recommend Savills for their professionalism and care.

Baha · 30 May 2024

Agent replied · 11 June 2024

We really appreciate your kind feedback, Baha. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Oliver Hudson has been our property…

Oliver Hudson has been our property manager and as new tenants he has helped us with any issues that have come up. He has been incredibly polite and kind.

Astha · 17 September 2025

5/5

Trustpilot

CF - ESHER

We have used Savills, Esher Office, over a number of years and would highly recommend their Lettings Service. Very recently Charlotte and her team worked effectively to let our property. Their ability to introduce suitable prospective tenants proved successful. Ongoing negotiations through to Tenancy Agreement have been well managed and and we were very quickly able to welcome our new tenant. Once again a job well done.

Chris · 11 August 2020

Agent replied · 11 June 2024

I’m so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Savills in Farnham recently sold two…

Savills in Farnham recently sold two properties in Bentley for me. They were highly professional and paid close attention to detail and my specific needs and personal circumstances during a difficult time. Viewings were managed by the team independently with regular feedback leading to selection of very suitable buyers for both properties. I would have no hesitation in returning to Savills in the future and highly recommend them.

Mark · 17 April 2020

Agent replied · 11 June 2024

We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Rebecca - Property Manager

Rebecca is an incredible Property Manager. Her customer service skills, communication skills and Professionalism are exceptional! She is incredibly committed to her role as a Property Manager and clearly takes pride in her role. From my numerous conversations with Rebecca, she has always presented solutions to my problems and as a Full-time working Healthcare Professional, this is extremely important to me. Thank you Rebecca!

Preeti · 5 May 2021

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service, Preeti!Regards,Rebecca

5/5

Trustpilot

Tami has been an amazing property…

Tami has been an amazing property manager who’s always responsive to our concerns. Tami has done a fantastic job resolving property issues such as leak and other form of emergencies. Thanks so much!

Rebekah · 4 May 2024

Agent replied · 11 June 2024

Thank you so much for your review, Rebekah. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Highly recommended Paige and Savills

We had a great experience with Paige when we were looking to rent in a market with a lopsided supply. She took the time to understand our requirements and was able to find the perfect home. I would highly recommend Paige and the entire Savills team to help in your search.

Ashwini · 1 February 2023

Agent replied · 11 June 2024

Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Paige

5/5

Trustpilot

Oliver Hudson

Oliver Hudson, our property manager in the past one year , is very responsible and always on top of any issues we have with our property. He is always very committed to resolving the issues ( be it tenancy feedback, issues with council tax, or utility bills or tax issue ). And his response is very fast. His biggest strength is his ability to work well with other stakeholders to resolve critical tasks or issue. He is definitely the "go to " person in Savills.

Chong · 16 May 2024

Agent replied · 11 June 2024

Thank you so much for your review, Chong. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

We were delighted with the service we…

We were delighted with the service we received from Fiona and her team. My elderly mother was treated with a lot of care and attention in selling her home of 40years. The knowledge of the market and database of potential buyers put us at an advantage and we felt our sale was managed in a proactive and very professional manner. We would highly recommend Savills in the Aberdeen market.

Susan · 19 August 2019

Agent replied · 11 June 2024

Hi Susan, Thank you for the five-star review. We appreciate you taking the time to leave us such a fantastic rating.

5/5

Trustpilot

4 St Peters Villas Sale

We were delighted with the service we got from Christopher and his team at Savills. Our sale was a long and drawn out process with complications at our buyers end but we got there in the end due to skilful negotiation and mediation by Christopher. We would happily recommend Savills to any buyer or seller.Janie & Jeremy Woolfenden

Mrs · 21 March 2022

Agent replied · 11 June 2024

I am delighted to have been able to help you with your sale. Thank you for taking the time to leave such a lovely review, and I hope to work with you again in the future.Regards,Christopher

5/5

Trustpilot

Excellent customer service.

Savills have been letting and managing our property for over 8 years and most of the staff have been fantastic in our local branch (Harpenden) and at their head office.Most recently I had a very productive conversation with our property manager Shan who looks after any queries regarding our property.I had a few questions regarding my most recent statement and she was very helpful and efficient and then re-sent a new statement with more information on which was really useful.

Michelle · 10 May 2024

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you, Michelle. Thank you for providing us with an update and for taking the time to review our service.

4/5

Trustpilot

I have received good service from Ben, Hannah, Ritesh Clerkenwell Branch and Property teams.

I have received good service from Savills in finding new tenants for my London flat. They organised an open day within 3 days of receiving notice from the tenants which resulted in 3 offers. Ritesh, our Property Manager has been very helpful today in resolving an issue where the departing tenants switched the water off!

Mr · 4 August 2022

Agent replied · 11 June 2024

Thank you for your review, it's great to hear that we made things that bit easier for you. Anything you need just let us know.Regards, Clerkenwell team

1/5

Trustpilot

Savills is INCORRECT, UNFAIR agency

WARNING LANDLORDS!!Savills is an incorrect, unable agency. As landlords, we are still waiting for our float MONEY back nearly for a month, but nothing has happened. (Anyway, is there any reason that a property agency holds back money on a landlord, who gave authority for withdrawing any ammount needed from the letting fee....?!) They are not just EXPENSIVE, but treat us unfairly! We decided to leave them as we think paying out our 3 months income for them, and having the half a year report after 9 months and several emails and calls......it is just not in balance.So now we are repairing the flat after the tenant who they placed to us left, we are paying the contractors, but Savills is still HOLDING BACK OUR MONEY, not sending it back to our account even after several calls, emails ....we think it is even unlawful! 🤔

Ms · 8 May 2024

Agent replied · 11 June 2024

Hi Agnes, we did respond to your review of 29 February and asked for more information in order to provide a resolution, but we heard nothing back. Please email us direct at socialmedia@savills.com so we can investigate as a matter of priority.

1/5

Google

I worked with Savills Hackney Wick earlier this year, when I was trying to buy a flat in a development nearby. I would not in a million years recommend you work with them. The agent I was in contact with, Tom Hilder, gave me the wrong prices! They seemed a bit low, so I asked again, and he gave me the wrong ones yet again. I then made an offer (my first offer for my first home) only for him to tell me that he gave me the wrong prices! Imagine making an offer - after much debate and consultation with family and friends - only to find out the flat £50k more. He never apologised for his mistake and even asked me if I'm interested in a different development! I would never ever work with them again, especially if Tom Hilder is involved.

Sebastian · 16 April 2023

5/5

Trustpilot

Very helpful all the way through

Very helpful all the way through. Because there were developers at one end of the chain it was not altogether easy but George Hill kept control all the way through, was always helpful, open with everything and he and his staff were excellent with us. Stephen (Yeomans)

MR · 15 May 2023

Agent replied · 11 June 2024

Thank you for your lovely review, Stephen. It was a real pleasure being able to help you and wish you all the best.Regards,George

5/5

Trustpilot

Daniel was the estate agent responsible…

Daniel Omell from Savills Hampstead was the estate agent responsible for my recent house purchase and he was excellent every step of the way. He was always contactable and helpful and provided regular updates and advice. His help was much appreciated through a stressful process. If I was ever to sell, I wouldn’t hesitate to contact Savills, and Daniel in particular.

Elsie · 18 September 2021

Agent replied · 11 June 2024

Hi Elsie, and thank you, it was our pleasure. We know that buying a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. All the best!Regards,Daniel

5/5

Trustpilot

Exceptional experience

I dealt with Daniel Omell of Savills Hampstead and had an exceptional experience. Daniel was professional, helpful and amiable throughout the entire process. No question or favour was too small to ask and he went the extra mile to ensure the sale of my property ran smoothly. I would highly recommend Daniel and Savills Hampstead to anyone in the area looking to sell.

Lauren · 28 April 2021

Agent replied · 11 June 2024

Thank you, Lauren. This is much appreciated - and I wish you all the best for the future!Regards,Daniel

5/5

Trustpilot

Abigail Homer was the agent in charge…

Abigail Homer was the agent in charge of selling our home. She was a pleasure to deal with, so personable and efficient. She was persistent in following up with our solicitor when we had delays. I can highly recommend her and also the company, Savills. They were excellent from start to finish.

Mrs · 19 November 2022

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Abigail

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