Trusted Agent profile · London
★★★★★
1,730 reviews across 2 platforms
61 Wallis Road, Hackney Wick, London, E9 5LH
Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,730 reviews on two platforms, including 15 Google reviews rated 3.9.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI would definitely recommend Savills…
I would definitely recommend Savills for their excellent service in helping me find and purchase a new home.The home buying process can be stressful, but Valentin Nedea made it as easy as possible for me. He handled all negotiations, and he was always available to provide guidance and support. I felt like I could trust Savills and Valentin to represent my best interests, and I was confident that they would get me the best possible deal.
5/5
TrustpilotSavills Truro - St.Ives sale
We worked with George Hill on the sale of our house. Smart, polite, helpful and informative. If we emailed or phoned he promptly replied and proved that communication is key and he worked hard on this aspect. We would recommend him and thank him publicly for his efforts. We hope he is very successful in his chosen career as he deserves it. Many thanks George.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotUnbelievable called over 20 SAVILLS…
Unbelievable called over 20 SAVILLS contact numbers and they all just refuse to give me the property management contact number what they are hiding from who knows!!! Over 6 months and the external windows have not been cleaned all external windows are filthy and infested with spider webs!!! Just unbelievable that no one returns calls or is bothered!!! All just a facade the worst property company ever including their chat help gave me a number in Aberdeen!!!
Thanks for raising this, could you please email the address of the property and any additional detail to socialmedia@savills.com so we can investigate?
5/5
TrustpilotLauren TVC
Lauren was attentive and easy to deal with throughout.Would have her property manage again. Lived in TV Centre. TopThanks.
Thank you for taking the time to review our service, Miles - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotWe worked with Ryan Allbon in the…
We worked with Ryan Allbon in the Henley office to find our home. Whilst we did not ultimately find our home through Savills, Ryan was an absolute pleasure to deal with. Enthusiastic, communicated with us all the way, would send us houses and fully understood what we were looking for. I would highly recommend him if you are seeking your next home.
Dear Mark and Susan, it was lovely to work with you and a pleasure to deal with! Regards,Ryan
5/5
TrustpilotSteven Morish is simply the best agent I have ever known
Steven Morish is simply the best agent I have ever known Expert knowledge of the market, timely response to emails and text and a great rain maker to bring buyers and vendors to together If I could rate six stars, I would Thanks a million to Steven and the great Sevilla auction team David Soanes Worthing
Thanks Steve, we really appreciate your kind review and were very happy to help!Regards, Steven
5/5
TrustpilotShan Elario
He was always ready to help and assist constructively and responded promptly, he was polite and courteous
We are so pleased that everything worked out successfully for you, Tony. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotSavills VERY UNPROFESSIONAL.
The 'manager' of the Wilmslow branch came to assess my exclusive property for me to put up for sale with them - he never bothered to telephone me as he promised to, nor did he email the assessment to me!! VERY UNPROFESSIONAL. I chased up t the Branch - they never phoned me back either! Worst estate agent I've ever dealt with, even though Savills claim to be a higher calibre! Appalling so-called 'service'.
Hi Jay, thank you for your feedback; we can assure you this isn't the kind of experience we aspire to for our customers. Could you please email further detail including the agent's name so we can investigate to socialmedia@savills.com?
5/5
TrustpilotStart to finish made very straightforward,
At the first meeting I was given very good advice on presentation of the property and we agreed a price ,the offers over ensured sensible bids.Everything was handled superbly with no fuss or trouble .A further meeting decided upon the best potential purchaser and from then on everything went to time and smoothly. A final meeting t hand over keys completed the sale.The professionalism and experience of Savills made this a very easy and pleasant experience.
1/5
TrustpilotTerrible - Avoid at all costs
Terrible. My flat rental and development has been managed by Savills since I’ve moved in and it has become progressively worse over time. You get messed around from day 1 with big sales tactics to get you through the door but in reality they are just empty promises and unrealistic expectations. They promise you the world and in reality the experience is nothing like this.My tenancy came up for renewal recently and I was offered a price for the new lease which was agreed in writing. Savills have now attempted to change the price of the renewal a week after I have accepted it to one which is higher than that which was offered and agreed between us.Despite questioning them on this and having an agreement in writing, they are now completely unwilling to compromise with me despite them claiming they have made mistakes and they have stopped all communications. I have attempted to speak with the manager in person on two occasions and have sent emails which have been ignored. They have now let my tenancy agreement expire effectively leaving me in a no mans land not knowing what's going on or what to do next. As usual, the management is completely appalling.This experience has caused me massive stress and anxiety to the point where it has affected my sleep at night. I have made an official complaint to Savills which they say on their website will be acknowledged within 3 working days. It has now been 4 days and I have heard nothing. The only option is to bring this to the attention of the property ombudsman.Savills will mess you around and provide a terrible experience. They continue to remove services from my development yet do not replace them and year on year make us pay more for the privilege. They make no investment into the estate and are only interested in money. Avoid at all costs!
Hi Aaron, we appreciate you bringing this to our attention.We would like the opportunity to learn more about the situation and address it directly. Please provide additional information via email: socialmedia@savills.com so we can investigate.
1/5
TrustpilotOnly giving one star because I can’t…
Only giving one star because I can’t put 0!! I wouldn’t recommend savills to anyone(tenant) who wants to rent a property. The list is long…! Just a few things * the employers I had to deal with were awfully rude! *he didn’t have a clue what he was on about , feeding me full of ridiculous excuses! With no explanations *poor communication *they don’t care in helping people in situations in desperate need (with the funds to hand and in employment and with guarntor) always after the money not interested in any customer care or service. * total waste of my time letting me view properties and then knowing fully well they will let to someone else because they look down thier noses at people! Awful awful!! Do not go with these! ! Say no more!
Thank you for your feedback, customer service is incredibly important to us, and we are very sorry to hear that we fell short of your expectations.We would like to hear more about your experience; please email further detail, including the office you have dealt with, to socialmedia@savills.com so we can investigate thoroughtly.
5/5
TrustpilotGreat Experience with Savills Cheltenham
Savills were brilliant to work with in letting out my property in Cheltenham. Sam Pagett made sure I was informed of the process from start to finish with strong knowledge of the local area and property market. Property had a full offer within hours of going live. Pleasure to work with the whole team at Savills Cheltenham.
Thank you for taking the time to review the experience. I am glad to have been able to help you find a tenant and hope to work with you again in the future.Regards,Sam
5/5
TrustpilotA huge thank you!
I have nothing but praise for Richard Brooks and his team at Savills who did a brilliant job selling my father's house and managing the process in a very professional manner. I would highly recommend Richard Brooks and Savills if you are looking to sell your property in a stress free way at a good price. They are superb!
Thank you, David. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Richard and the team
5/5
TrustpilotGood customer service from Savills
Kristina Pascuzzi and the team always responded very quickly especially we were working on the tenancy agreement at the different time zone. Sometimes, there were some duplicates requests for reference checking documents from the different parties. But they cleared those confusion very quickly. We are very happy to work with have the help from Savills during the entire tenancy agreement process.
Thank you for a lovely review, Anissa.Regards,Kristina
5/5
TrustpilotTami is very helpful and repsonsive
Tami at Savills has really helped me keep on top of a difficult situation regarding a recurring leak that is impacting the current tenants in my apartment. She has been really responsive and helped manage comms between tenants, another estate agent who manage the flat with the leak, as well as various plumbers to get to the bottom of the issue. As an overseas landlord I really appreciate everything Tami does as we're operating in different time zones!
We are so pleased that everything worked out successfully for you, Olivia. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotNatali ⭐️⭐️⭐️⭐️⭐️
Natali was amazing and really helpful with my procedure of buying my first property in London It’s was a really good service from Savills estate agency I would definitely recommend Savills and Natali to people around me that they are looking to buy a property
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards, Natali
5/5
TrustpilotHighly recommend
Amy Mackinnon from the Buckingham Gate office was superb. She went above and beyond to assist with my flat purchase, giving great advice and reassurance through the sometimes stressful process! I can not recommend Amy and the Savills' team highly enough and wish them every success in the future.
Thank you for such a lovely review, Auria. We are so happy to have helped.Regards,Amy
5/5
TrustpilotSuperb service - made buying our house easier
We worked with Sue at Savills on the purchase of our property in July 2020 and she was an absolute pleasure to work with, a credit to her profession. All the way through the buying and selling process Sue was highly communicative, supportive and informative, which made what is quite a stressful task much more straightforward. We would recommend Savills and Sue any time.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
1/5
Trustpilotbe careful when you let this company into your home
I supposedly had a stock condition survey done; however, it was no such thing! They came in and took pictures of my personal belongings when no personal possessions should have been taken.They then intentionally took personal pictures of my kid, along with personal artwork.They then took personal photographs of my partner's working hours that were on our calendar. Along with intentionally taking a photograph of our notice board that had sensitive information on it.They then finally had to take a picture of our electric meter, apparently! Most likely reporting back to energy companies if you have a smart meter or not.This was not a so-called stock condition survey, but more like a data-harvesting survey.Be careful when you let these people into your home. This review will likely be rejected, but let's see, shall we...
Hi, we take reviews seriously and certainly won't reject this one. We sincerely appreciate your honesty and for bringing your concerns to our attention.We are sorry to hear of your experience and would value the opportunity to learn more about your experience. Please email us at socialmedia@savills.com so we can further understand the circumstances.
5/5
TrustpilotAlexa has been very helpful and…
Alexa has been very helpful and responsive. She appears to genuinely want to help and provide good tips and info on what to look out for. She is also honest about what problems might arise for the particular unit etc. She was not pushy and was very patient and understanding. Couldn’t thank her enough. Will definitely recommend her to others!
Thank you so much for your review, Khairin. And if you need anything else please let me know.Regards,Alexa
5/5
TrustpilotFirst class service
My family and I were delighted with the service we received from Fiona Gormley and her team at Savills in Aberdeen when selling our family home Their professionalism was second to none and they have a profound understanding of the property marketThe whole team offered a very friendly and personable service throughout and we would highly recommend using Savills for your property requirements
5/5
TrustpilotSue and the team at Savills…
Sue and the team at Savills Rickmansworth office handled the sale of our development excellently and we would certainly recommend them to anyone else considering a sale. We had a long chain on one of the sales and Sue liaised with the other agents/solicitors in the chain throughout to ensure that everyone was pulling together to secure an exchange. Absolutely delighted with the service.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotSuperb service
Michael has been fantastic from start to finish. I can not recommend him enough. He has made the whole process so easy and even when there were a few hiccups along the way he smoothed it over and nothing was too much trouble. If you are looking for an honest, reliable agent who does what they say they are going to the call Michael at Savills.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we exceeded your expectations.
5/5
TrustpilotThank you Savills Sevenoaks - Olivia Thomas
Olivia Thomas at Savills has been incredibly helpful and flexible. Her support during my move, at what is a stressful time, was first class. Olivia managed the process from start to finish and she always did what she said she would do and kept me informed at all stages. Highly recommend Olivia and the Savills team. Thank you
Thank you for taking the time to review our service. We know that moving house can be a difficult time, so it's great to hear the team made it that little bit smoother for you. Regards,Olivia
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