Savills New Homes London reviews

★★★★★ 5/5

Trustpilot

Exceptional Service from Cato Ng

I had the pleasure of working with Cato Ng during my tenancy, and I can't speak highly enough of the service he provided. Cato was always prompt in his responses, courteous, and genuinely seemed to have my best interests in mind. It's not often you come across a property agent who goes above and beyond to ensure a smooth experience, but Cato certainly does. His professionalism, combined with his attention to detail, made the entire process seamless. I would wholeheartedly recommend him to anyone looking for a reliable and dedicated property manager. Thank you, Cato, for all your assistance!

KC · 4 October 2023

★★★★★ 5/5

Trustpilot

Rental Experience

Savills recently rented out our EDINBURGH apartment We are really happy with the professional and friendly service from Charles McCosh Head of Lettings Supported by the efficient work of Evangeline, Tiffany and Justyna everything went smoothlyAs we live outside the UK and could not travel due to the COVID situation all communications with Charles and the team are through WhatsApp and emails They are so responsive and helpful WELL DONE👍🏻👍🏻👍🏻👍🏻

Pooh · 26 February 2021

★★★★★ 1/5

Trustpilot

I had no issue with them for 11 years…

I had no issue with them for 11 years of renting. So sadly, at the end they did ghost and kept my deposit without explanation.

Rick · 23 April 2026

★★★★★ 1/5

Trustpilot

Dreadful property management

It’s very interesting that almost all of the good reviews on here mention specific people from specific offices, almost as though there has been some kind incentive and method involved. Also interesting that these tend to be for successful house sales.Savills property management is the worst I have experienced in 20 years of living in London. The managers seem to barely have any personal experience of managing a property never mind professional experience. Emails remain unanswered for weeks on end. Senior staff do very little to remedy the situation. Zero etiquette or professionalism, never any accountability or apology.

Eliza · 22 August 2024

★★★★★ 5/5

Trustpilot

Adel at Savills in Winchester

Adel at Savills in Winchester has been fantastic throughout our tenancy. Her first visit (emergency) involved her walking to visit us in the snow, to sort out a leaking overflow pipe and her dedication has been evident ever since. She's our first port of call for any issues, and I always know they'll be dealt with in a timely and efficient manner. A pleasure to have as our Customer Relationship Manager.

Granny · 23 November 2020

★★★★★ 5/5

Trustpilot

Exceptional service from savils Salisbury

Our purchase via savils Salisbury was exceptional we found them tobe helpful factful and upon our communication responding at their earliest Moving house despite the best experience is stressful however due to the diligence and effective reliable team at savils the purchase via their services was at its best We would recommend this branch without hesitation either a a seller or purchaser Exceptional

Nicola · 3 May 2022

★★★★★ 5/5

Trustpilot

Savills has once again come to my…

Savills has once again come to my rescue when I had a serious problem with leak in my apartment. Thank you Tami Fazon for helping me out in solving this matter in a speedy and professional way!

Monica · 23 May 2024

★★★★★ 5/5

Trustpilot

Fourth Time’s the Charm

Please note that this 5-star review relates to our current property manager, Tami Falzon, only, as opposed to the disgustingly poor customer service we have experienced with Savills otherwise. After three incompetent predecessors (each of whom quit Savills after three-month stints without us tenants being alerted), Tami has been refreshingly communicative, reassuring and proactive. Her quick response time, regular updates on outstanding issues, positive attitude and no-nonsense approach in liaising with our building’s management company have been massively appreciated, not the least because we can finally trust a Savill’s representative to action things within a remotely acceptable timeframe. Thank you for all of your hard work Tami!

Kristina · 26 September 2023

★★★★★ 5/5

Trustpilot

outstanding service, care and support

The team at Savills, specifically Victoria and Cameron , have been exceptional in their assistance with the sale of my Mother’s house. From the first reassuring meeting, where my Mother was greeted with kindness, respect, to the final exchange date, Victoria and Cameron have been professional and personable throughout. We have been kept completely up to date with viewings, feedback and more latterly, the final moving details. Phone calls or email concerns have been answered immediately and my Mother has been able to feel completely confident that she has chosen outstanding agents. In fact, it would be fair to say that whilst not the normal comment from an 86 year old, she told me she would happily adopt Victoria and Cameron!As an over seas daughter, it is impossible to thank, or praise Victoria and Cameron enough, for all their attention to my mother’s sale and for the frequent emails and phone calls to me too.Savills are, quite simply, head and shoulders above the rest.

Christopher · 26 September 2023

★★★★★ 5/5

Trustpilot

Exceptional support

Luke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!

Polina · 13 June 2021

★★★★★ 5/5

Trustpilot

Huge thanks to Savills Kensington…

The Lettings team at Savills Kensington have let my property for many years and it is always a pleasure to work with them. The team, in particular Antonia, were so helpful during the whole process of re-letting my flat and they are never afraid to go the extra mile to assist and make sure the process is as smooth as possible. Many thanks to them all.

Rosie · 20 October 2021

★★★★★ 5/5

Trustpilot

Great team

George and his team have been very professional in selling our house in Truro. It took a few months to find the right buyer due to volatility of the market, but George kept us in a positive mood all along. Reliable, efficient, easy and friendly to deal with and always reachable by phone or email. Thank you guys!

Luisa · 6 November 2022

★★★★★ 5/5

Trustpilot

Savills Carlisle

Savills CarlisleWe rented a bungalow from Savills Carlisle and the service was fantastic. Judith was amazing, from first meeting her at the viewing she guided us through the whole renting process. She is very friendly and easy to deal with. Nothing was too much trouble and emails were answered straight away. Could not recommend them highly enough and if we ever needed to rent in the future Judith and Savills would be my first call.

Michelle · 10 January 2024

★★★★★ 5/5

Trustpilot

Alexa was brilliant from the outset!

Alexa was brilliant from the outset!Not only did she make time over a weekend to show us properties, she was available right thru the process of entering in to the lease & was also always on hand to answer further questions & re-attend the property on more than 1 occasion so that we could solve issues about sizes & our needs once we got the keys.A HUGE Thank You Alexa!Cheers Ben & Lisa

Benedict · 21 January 2020

★★★★★ 5/5

Trustpilot

Savills

I would like to thank Fiona Copeman at Windsor for all the help, patience and professional advice she gave to us during the sale of our property. Fiona was always helpful always made herself available to us no matter what the question there was always a helpful, professional answer to be had. Thank you again. We couldn’t have sold the house with a better agency. Savills were 100% the best from start to finish.

Helen · 19 August 2019

★★★★★ 1/5

Trustpilot

Very bad communication

Very bad communication, we made our offer for renting a flat, they accepted it and there were delays with the contract which we received after the pre-set 'moving date'. They haven't changed the move-in date in the tenancy agreement even if we moved 3 days after. Once we moved in, they appointed us a property manager and we could not get in contact with them, nor anyone else at the agency. We paid 12 months upfront so they felt like they could disregard us. We haven't received the report from the inventory company so we could double check it, and we can't contest it if it's been more than a week since we moved in. Very dissapointed with their services.

Catalina · 9 August 2024

★★★★★ 5/5

Trustpilot

Excellent job from the Savills team particularly Tom Willing

Excellent job from the Savills team in selling our flat. Especially Tom Willing who was the lead. Tom has the perfect balance of drive and commitment to getting the deal done, with a realistic and balanced approach to both seller and buyer. He facilitated good communication between everyone involved, with an excellent speed of response throughout. And a very calm and reassuring style.

Mr · 29 March 2022

★★★★★ 5/5

Trustpilot

Aliya is really helpful and responds…

Aliya is really helpful and responds very quickly whenever we have an issue with our property. She does her utmost to resolve it as soon as possible.

Brittany · 23 October 2024

★★★★★ 5/5

Trustpilot

Great experience with our Savills realtor

Eddie was incredibly helpful from the very start of our search all the way through to signing and moving in. We are extremely grateful to him for making the process easy and being readily available for all our questions & concerns. He had our best interests at heart from the beginning which made him a great realtor to deal with. We'd be sure to use him again in the future.

Sarah · 2 November 2020

★★★★★ 5/5

Trustpilot

Properties to rent in London - Nikita Davis

I have had a great experience using Savills to find a property to rent in London. Nikita Davis was the agent I was in communication with and she was excellent. Nikita listened to all of your requirements that you'd like for the flat and supported you through the entire process. Nikita is clearly a very experienced individual and I would highly recommend her.

Jasmine · 4 March 2022

★★★★★ 5/5

Trustpilot

Savills is the default for us now

Savills is the default for us now. We would not trust anyone else. Despite a last minute vendor pull-out through another agent, Savills worked their magic and we have an offer accepted within 72hours. To buy and sell with Savills was an absolute treat. Thank you to Oliver, Hannah and everyone in the Haywards Heath office. Steve & Claire Lewis.

Steve · 21 July 2022

★★★★★ 5/5

Trustpilot

Exemplary client service

Highly professional, always responsive, very focused on the client’s needs and interests, excellent at generating high quality demand and in communicating. Above all, Archie Davies is the personification of client service.

Marcus · 12 August 2024

★★★★★ 5/5

Trustpilot

Excellent service and competitive…

Excellent service and competitive pricingExcellent service and competitive pricing.Generated a large number of interested buyers and arranged viewings with minimum fuss.Haley was brilliant at keeping us up to date with the latest offers and managing the sales process to keep the buyers well informed and interested. She was also extremely helpful during the negotiation period.Savills experience and wide reaching network of offices was extremely useful when it came to preparing and signing all the necessary documentation and explaining the structure of the sale.

Micheal · 21 August 2023

★★★★★ 5/5

Trustpilot

Sale of apartment

They say that moving home is second most stressful thing in life. That It was a very stressful time selling when faced with buyers who are inconsiderate, however David handled it exceptionally well taking full ownership of engagement between all parties right down to help arrange my removals within 24 hours!!! Thank you David you were awesome and you personally made it happen !!

Pam · 16 December 2021