Savills New Homes London reviews

★★★★★ 5/5

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Savills Exceeds Expectations

Savills recently helped us purchase a house that we have admired for over 30 years and which we had assumed would never come up for sale in our life-time. To facilitate this purchase Savills managed the sale of our current property, which we put on the market at very short notice, and thanks to their determination, perseverance, energy, market knowledge and advice, we achieved our desired sale and in a time scale that suited all parties. Peter Walker expertly handled both transactions from our perspective and exceeded our expectations as he worked tirelessly to ensure that we achieved the sale we required. We thank Peter and his team and would use them again and would not hesitate recommend them to others.

SH · 3 September 2019

★★★★★ 5/5

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Top marks!

We used Savills on both our sale (Wandsworth) and purchase (Cobham) and they were without doubt the most capable and professional people we dealt with throughout the whole house selling/buying process. At the Wandsworth end we found everyone we encountered (from administrative assistant through to the head of office) to be efficient, courteous and effective. They did a great job of keeping us informed on progress after every viewing, and quickly found us an acceptable offer, advising us well on the level at which we should reject/accept offers. It genuinely felt like they were acting in our best interests (not always the case with estate agents who want to get a quick sale). When things got difficult with the sale, as they inevitably do, Savills were by far the most energised and helpful in trying to resolve the challenges.At the Cobham end we found our Savills contact to be equally effective. Charles was refreshingly pro-active, honest and direct, and there was a complete lack of the pushy sales nonsense you can often encounter in the house buying game. He was generous with his time, being responsive and helpful throughout, and was excellent at driving things forward to a successful conclusion, often being the "point man" between a number of the different entities involved (not an easy job). He also referred us to a number of other contacts (surveyor/mortgage broker etc) who all turned out to be first class.In summary: very pleasantly surprised - Savills were fantastic at both ends of the process and that is not necessarily what we expected from estate agents. Moving your family and your whole life can obviously be a a stressful business, and we are grateful for everything Savills did to minimise the pain! We would highly recommend using them when you can.

OJPM · 3 September 2019

★★★★★ 1/5

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We rented and bought through Savills…

We rented and bought through Savills Rickmansworth. Fantastic and first class job done by Sue and Graeme in the sales team. You both set examples for other agents to follow in Rickmansworth.However.....I do not tend to do reviews but this appalling customer experience deserves a mention.The rental section of Savills Rickmansworth. Appalling and I second the review a few days back by Reema Rupani of them.Ryan and Oliver recommended to their greedy landlords to try and claim 8,500GBP from us. Way above our deposit monies held. The TDS granted them 400GBP. They both dealt with things in a crooked and underhand fashion which does not bode well with the standard and reputation of Savills as a company. Several mistakes on repairs were made by them and they tried to fob those off on us hence the pathetic undignified claim. They even trespassed through the house and lied that they did not. Good job we have bodies like TDS to fall back on. The mistakes made on works being done, inefficient ways in which repairs were dealt with, lies that were told and nonsense that was fed to the landlords needs to be accredited to Ryan and his team. That was always topped up with a bad attitude and unprofessional customer service from him - the manager apparently- in particular.Your teams needs to be more honest, efficient and shape up - total disgrace!I Sent them these comments in an email 10 days back and..... no reply! If either of you worked for me I'd have sacked you a long while back!Savills. Get some better staff that won't take your reputation to the cleaners.

Naz · 27 August 2019

★★★★★ 1/5

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Winchester lied to us.

Winchester lied to us. We were told via email our buyer had no chain as their buyer was from a rental. Based on this we accepted a lower offer!! We made an offer on a house based on this. Weeks later Savills told us our buyers chain had broken down. The agent then lied again until we produced the email she sent us about no chain. Then she produced an email she forgot to sent us !!!!!!!!!!! We lost the house we wanted, time and money!! Disgusting and not proffessional at all.

Marianne · 13 November 2024

★★★★★ 5/5

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BEST AGENT

I dealt with Alistair from Savills Ealing. Honestly the best Agent I’ve used in West London. Wants nothing more than happy clients in amazing homes & will go far beyond to make that happen. I never once felt mislead or mistreated or kept in the dark. Initially I found another place with another agent but that fell through. I called Alistair & I was in my dream apartment within 48 hours. Couldn’t of asked for a better lettings agent.

Ari · 23 January 2020

★★★★★ 1/5

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WARNING

WARNING - DO NOT USE THIS COMPANYI was asked to be a guarantor so i agreed. This awful, arrogant, ignorant, OTT company sent me a link to add info they supposedly require. I cant believe what they have asked for me to supply? very intrusive to say the least, almost everything except my inside leg measurement or is that to come? They state that you can ring or email them but you can never get through or a reply. I think they only exist because people have no choice, DISGUSTING!!!!!!!!!!!!!!!

B · 11 November 2024

★★★★★ 5/5

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Property Purchasing

It is another return to Savills for our family, we have rented in the past, bought and sold! We are back again to buy, we are mid purchase and I would like to take time to recommend Lynn Ellis of the Harpenden office. I met Lynn for the first time when viewing the property, Lynn gave a warm and professional welcome with her relaxed manner, whilst maintaining a mindful of information on the property. She has been supportive at each stage of the process and has worked exceptionally hard, even when she has been off work. She has been in negotiations with the seller and ourselves to achieve the best deal for everyone concerned. Lynne remains cheerful, and always returns my calls no matter what time of day. Lynne sells property in all the surrounding areas from Harpenden, and her knowledge is outstanding due to her years of experience. Thank you to Lynne and Savills it’s always a positive experience to return.

Claire · 29 January 2024

★★★★★ 5/5

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Claire Reynolds and the Marylebone team...

Claire Reynolds and her team at Savills we’re superb selling our 3 bed flat in Marylebone - incredibly efficient, professional, caring, and hard working. Claire found us a buyer within a week of instructing her and negotiated a very good deal for all parties. She was also very proactive during the conveyancing process and even helped reassure the seller and other estate agent on our onward purchase that all was well. Would thoroughly and absolutely recommend Savills.

Edward · 20 August 2020

★★★★★ 5/5

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Savills estate agents

We found Savills to be a very professional company. The whole team who helped sell our home especially Chris Clifford were on the ball with every aspect.We were notified of the progress the whole way through to completion. Today we were delighted to receive a bottle of champagne totally unexpected but very welcome. We wouldn’t hesitate to use them again.

Mrs · 15 March 2023

★★★★★ 5/5

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Happy with our property manager

We are really happy to have Aliyah as our property manager. Aliyah has been very responsive and efficient to manage our rental property. We’re lucky to have Aliyah and would recommend her services.

Jenny · 24 October 2024

★★★★★ 5/5

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Suzy Lambert of Savills is a delight to deal with

Suzy Lambert of Savills is the ultimate property sales manager. She is not pushy, she gives you the facts and lets you make up your own mind. She has integrity and is a model of discretion around the sales process - the fact that she will not divulge confidential info about the other party gives you confidence that she maintains the same wall around your info. What’s more, she is always cheerful and nothing is too much trouble for her. She made our viewing of countless properties over an extended period an absolute delight come rain or shine.

Rob · 3 November 2024

★★★★★ 5/5

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super responsive and on it straight away.

Had a boiler leak and rang up Savills Islington. Immediate response via phone during office hours and super helpful. First I talked to the letting department and although these issues are not their concern, Lilly was on the case. Then Tami took over and within 2 hrs the technician arrived at my place. Felt like I was in good hands.

Norman · 2 March 2023

★★★★★ 5/5

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First Time Buyer

Last year I had the pleasure to work with Sophie Grannell from Savills surrounding my first purchase. Sophie was always available and open to answering any questions I had surrounding the process in addition to offering insight into elements outside of the house purchase itself. Overall working with Savills put a typically stressful situation into a balanced and easy-to-process transaction.

Matthew · 22 February 2023

★★★★★ 5/5

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My key contact is Deanna and my…

My key contact is Deanna and my experience and interactions with her have always been positive. Deanna is very customer focused, the consummate professional and a great communicator i.e. always keeping you updated if there is a matter to be resolved.

Concept · 21 May 2024

★★★★★ 5/5

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Lettings Property Management - Gus Young

The lettings team has managed my property for a number of years now and I've always found the team to be professional and responsive, taking a lot of care to understand any concerns I have had as a landlord and handled issues with diligence and consideration for all parties. Particularly in recent years, I would highlight Gus Young, who as my property manager I have been really impressed with the level of service, support and attitude that he exhibits in all our interactions and efficient way he deals with day to day property challenges. Would definitely recommend him to other landlords as a great manager.

Luke · 18 October 2024

★★★★★ 5/5

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Definitely the right Estate Agents to…

Definitely the right Estate Agents to sell a much loved home. Savills were extremely professional from start to finish and appreciated the emotional time it was for me selling my late Mothers house. She would have approved! I honestly couldn't have asked for a better team with Claire Dwyer working hard for both me as a seller and the lovely new owners. I highly recommend Claire, Deborah & Victoria at Savills, Newbury. Thank you x

Crondle · 9 April 2024

★★★★★ 5/5

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Caring, considerate property managers

I experienced an accidental injury as our communal area light was broken. Aliya C our property manager is always super helpful, positive & quick to respond to any problem no matter how big or small. Within a few hours, we already had an electrician confirmed to come resolve the problem & within 3 days the issue was rectified completely and shockingly at no cost. Really impressed with the timely delivery as always. We’re lucky to have her as our property manager 🙂‍↕️

Mei · 17 October 2024

★★★★★ 1/5

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What an appalling company

What an appalling company. Where to start. I was interested in renting a property from them and the whole experience has been an abomination.My initial enquiry was dealt with there “ chat bot”. After taking all my details etc I was told somebody would phone me. First time, no call. Maybe excusable. This happened 6 times over a period of a few months. No contact whatsoever.I then out of the blue received an email from them, I replied with a few enquiries and they replied 4 weeks later!I have never spoken to anybody from Savills in 4 months of enquiries now.They are undoubtedly the worst company I have ever dealt, there incompetence and arrogance knows no bounds and there customer care is zero.Please steer well clear of this shower if your selling or buying,there are some great estate agents about, this is not one of them.

Andrew · 14 October 2024

★★★★★ 1/5

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Beware of incompetent property management team!

While Savills Islington will certainly whisk you off your feet to get you into a letting we would be extremely cautious when dealing with their letting management team. While our interaction might be ‘standard’ for letting in London the Islington team tasked to handle the ‘day-to-day’ of lettings seemed ill prepared, ill informed and often unable to handle the most basic task. Perhaps their job was to make it seem as such and hope you might never ask again for follow-up.Given the above, during the majority of or tenancy in Islington at a flat managed by Savills we (luckily) had little interaction with the staff. This was likely due to the fact we were in a more recently renovated unit that required little work and we kept it clean and and good repair. However, when there was a need getting Savills to action on required items often took multiple emails, calls and missed appointment times. During our tenancy of approximately eighteen months we had an endless stream of ‘new’ property managers who seemingly had no idea what the previous person was doing. One such example was that the flat had an outdoor patio which was completely unusable for the first 4-5 months of our letting as we continually emailed Savills for a repair to the paint which was flaking off the walls (and covering the floor). This rendered the patio unusable as the paint would either be tracked throughout the house or one would need to sweep/vacuum for an hour beforehand to prepare. While a ‘slow’ response time is frustrating we likely cannot say this is abnormal for any tenancy management and again, and given the general condition of our flat was fortunately a rare occurrence. However, we would note anyone dealing with Savills tenant management staff will need to exercise a great deal of patience despite what we would have imagined as a first rate response/management office.. However, the most frustrating aspect of our interaction with Savills came at the closing of our tenany. It took Savills over a month to forward the basic list of deficiencies upon moving out. This was accompanied by endless emails and accusations that we had lost items such as keys which were clearly noted/pictured in the check-out report or that we had hung pictures without permission (despite providing email confirmation from the previous team member confirming the ability to hang pictures). The back and forth on such basic items (us telling them to simply look at the report and go to the flat to find the items which they after weeks eventually did) was not only needlessly infuriating but exhausting. It was not until we escalated our request to their internal complaints team and multiple calls and emails to higher management that any action was taken. Ultimately, it took five weeks for the Islington branch to prepare the deficiencies log which meant that it wasn’t until five weeks after moving out that we could even begin having the discussion on which items we agreed or disagreed with. The fact it took over five weeks to prepare a typical form which Savills themselves note they provide within ten days of moving out was again, a needlessly frustrating experience and but one example of how they needlessly complicated easy tasks. The primary caution with Savills Islington is that while the office presents a polished exterior and one would expect a high level of service from such a generally well spoken of office you are often met with abysmal service.UPDATE: We filed a formal complaint during our prolonged check out process, so in theory Savills should have already investigated this case. We never received an adequate follow up. Therefore I feel the response to this review from Savills below is purely to save face.

Carly · 29 May 2018

★★★★★ 5/5

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Absolutely love working with the…

Absolutely love working with the property managers at Savills Richmond office! They are all so polite, efficient and thorough when dealing with compliance queries , they really go above and beyond for their tenants and are great team players when dealing with their contractors. Thanks to Lauren O'sullivan , Oliver Hudson , Tami Falzon, Sophie Hulse, Marcus james, Jack Iverson , Tom Smith , Charlotte Nugent the list goes on the whole office at Richmond Brilliant team :)

Lily · 25 January 2024

★★★★★ 2/5

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Poor at best

We chose Savilles to sell our house in Lincoln and the experience has been poor at best. From over valuing the property (valued at £550k, sold at £450k) through to a lack of proactivity in advising us on what to do and a 12 month time frame to sell, it’s been a shambles.I would not recommend Savilles and having read the reviews on here now, I kick myself for having not done my due diligence prior to appointing them.

Mr · 18 November 2018

★★★★★ 5/5

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Excellent buyer experience

Matthew, Belinda and Anya (and Richard) could not have been more helpful. We were in the process of buying one house with them and our chain failed, then we found a different house (also on with them) and along our slightly rocky road we found Savills to be completely transparent with a sympathetic ear on the end of the phone when things weren't really going to plan (as is the way with buying a house). Our experience with Savills Bath has been first rate.

Cheryl · 6 December 2023

★★★★★ 5/5

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A Faultless Service

From start to finish, the service we received from Louise Kerr and the team at Savills (Cobham) was beyond compare and faultless. Louise was higly communicative and took the time to explain the process to us and keep us up to date with developments on our house sale. Louise demonstrated a high level of knowledge and experience. We always felt we were in very safe hands. Her attention to detail was clear and the advice she gave us was always spot on. Easily the best estate agent we have had dealings with, by a long shot.

Bookham · 4 December 2023

★★★★★ 1/5

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First time buyer

As a first-time buyer, I recently participated in a Savills auction in Dagenham and purchased a property. Unfortunately, the experience was not what I had hoped for.The property was sold for more than what it was worth.It was not made clear that the property had no bathroom or kitchen.The contract required you to pay the seller’s legal fees, which was not transparent beforehand.The property had no clear title, which was a major oversight.The property may not gain significant value after renovations.

Vernal · 3 October 2024