Savills New Homes London reviews

★★★★★ 5/5

Trustpilot

What can we say!

What can we say, but only that our experience was first class. David Stafford was totally in control of the selling process. He kept us informed at every step of the way. He negotiated on our behalf and kept us informed about the way forward in our negotiations as well as what we should accept and when we should walk away. We placed our trust in his judgement every step of the way and it worked for us. We cannot express how grateful we are that he held us by the hand and guided us to where we wanted to go. Thank you David Stafford - at Savills - Diolch fy ffrind

Grahame · 17 August 2020

★★★★★ 5/5

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Listed Mill

Listed MillSavills staff - and particularly Jeremy Kemp - worked very hard to achieve the sale of a lovely converted mill which I unexpectedly found myself having to deal with, as administrator of the estate of a family connection. The late owner had died suddenly, leaving no orderly paperwork about the property and the restoration work he'd carried out over a long period, nor how to look after the mill pond. Jeremy went to great lengths to market the property and to show it at its best and his enthusiasm for the mill was a significant contributing factor in achieving a sale despite the difficulties of selling during the Covid-19 situation. I valued his judgement and experience in what was a very difficult situation, not least because I live a long way from the property. Thank you - job well done.

Rosemary · 3 August 2020

★★★★★ 5/5

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We have recently purchased a property…

We have recently purchased a property through Savills Wimborne Office. We dealt with Jamie Morten. It was a protracted and often fraught purchase because we commenced the purchase just before lockdown due to Corona Virus. Jamie is diligent, conscientious, offered good advice (even though his client was actually the vendor). He never failed to return my calls or emails speedily. He is very protective of his clients interest and we would definitely use his services should we ever sell this property. I will miss my regular conversations with him.

Yassamin · 23 July 2020

★★★★★ 5/5

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Limes Cottage, Baigents Lane, Windlesham.

We found Savills engaging and approachable from the outset and this didn't change throughout the process to completion.It is thought fair to say that the purchase had it's complexities, however our agent Millie was always aware of issues and clearly doing her best to maintain momentum and communication between parties so that the process didn't stall.Based on our experience we would not hesitate in recommending Savills and we are very happy in our new home 😊

Russell · 5 July 2021

★★★★★ 5/5

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Their highly regarded reputation as Scotland’s leading estate agent did not disappoint.

Savills gave us a first class, professional service from beginning to end. We were lead every step of the way by Peter Gillispie who has a wealth of knowledge and experience. The guidance and expert help we received from Peter was invaluable. We were selling our family home of over 40 years which was very emotional too and he was very sensitive to our situation. After being on the market for less than four weeks we had an offer a few days before lockdown. The deal was completely at the beginning of July and we were reassured throughout these unprecedented times that the Savills team were doing all they could. Peter went above and beyond and as a family we can not thank him and the Savills team enough for acting on behalf of us and securing a buyer in these times. We could not recommend highly enough, thank you.

Deborah · 20 July 2020

★★★★★ 1/5

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Illegal Breach Of Contract

Back in June/July, my previous landlord stopped paying the mortgage, resulting in the bank taking control of the property and appointing Savills as the acting landlord. Since then, I have been paying my monthly rent directly to Savills.On October 15th, my partner, who had just so happened to stay the night, called me in distress, thinking we were being robbed after two men entered the flat. These men turned out to be locksmiths, sent by Savills to change the locks without any notice, believing the property was vacant.Savills failed to verify occupancy, ignored legal requirements for notice, and caused unnecessary distress however were more than happy to keep taking my money. Even after admitting their error, they dismissed the severity of the situation as "human error" and refused any compensation. Their actions violated basic tenant rights and have left us feeling unsafe in our home. To clarify, what they did was entirely illegal.Savills' mismanagement, lack of due diligence, and refusal to take responsibility highlight their incompetence. Renters should avoid them at all costs.

Sam · 18 December 2024

★★★★★ 4/5

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Sale of 1 Ullswater Drive, Alderley Edge, Cheshire

The process of finding a buyer for the property, photos, managed viewing, advice was first class. The early management of the sale probably didn't go so well, but after discussions early in Sept the dedication and hard work by Anna Stocks was exemplary. So many calls chasing up everyone involved, advising how to solve issues, keeping people informed - would not have happened without her. Thanks Rob

Rob · 11 October 2022

★★★★★ 4/5

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Lauren Sullivan is a standout Property Manager Amidst Savills being challenging as a company

Lauren Sullivan has been an exceptional property manager during our tenure. After experiencing multiple changes within two years, Lauren has proven to be the best. Her quick responsiveness and efficient handling of property issues, along with her effective management of negative feedback, have been commendable. Lauren's support has been invaluable, especially considering the challenges we faced upon moving in. While our experience with Savills as a company has been questionable, Lauren exemplifies potential and kindness within the organization, standing out as a beacon of professionalism and effectiveness.

Zoe · 20 March 2024

★★★★★ 5/5

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Excellent Experience - Highly Recommended

We were interested to rent a property via Savills in Esher, Surrey and the experience with the team there has been absolutely amazing. Charlotte and her team offered world-class customer service, with valuable real-estate insights for the area, the right kind of discussions and negotiations with the landlord and went above and beyond to ensure a smooth move, whilst in Covid-19.If you are looking for a real-estate agency steered by a moral compass that goes above and beyond to satisfy your needs, then Savills Esher and Charlotte is for you. Highly Recommended!

Anthee · 3 July 2020

★★★★★ 5/5

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Angus and Felix are great!

We've had most our contact with Felix and Angus when renting and they're always really accommodating, helpful and clear in communication. Made our renting so much easier and anxiety free. So thanks a lot for that!Some feedback to Savills though - if you change staff that is responsible for certain things, make sure you have a system in place for this, as this caused us to get no response for quite some time until we started reaching out to more contact points.

Emilia · 11 December 2024

★★★★★ 5/5

Trustpilot

Always exemplary service from the Savills Team

Always exemplary service from the Savills team in London Islington and support teams in Richmond-Upon-Thames.As a recent example, we had a tenant lose heating and an emergency plumber sent to help. The emergency plumber said we need a new boiler and being on the other side of the world and the boiler getitng old I thought this sounds fair. Savill's didn't and wanted to check with their regular plumber for a second opinion. After this check, the regular plumber came back with a repair bill, not a replace, saving us nearly 2,500 pounds!One of many well dones by the Savills team over the last 5 years of service. Special thanks to Aliya, Lucy and Holly!

Matt · 11 March 2024

★★★★★ 5/5

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Superior Rental Management Service

I have been a landlord with Savills for several years now. Savills completely manages my property portfolio as I live abroad. As a hands-off landlord I cannot ask for more. They have always done secure tenancy checks, ensures tenant satisfaction, are always on top of any maintenance issues and manage all the finance’s and payments so I don’t need to worry about a single thing. The staff are always courteous and keep me informed. Key amongst these is Wendy Tickle who has expertly managed my accounts ever since I was a client from a previous company. Wendy’s approach goes above and beyond what I have experienced from other agents, as she always communicates everything, follows up ahead of time and goes above and beyond, doing things such as contacting the local council or service management company to resolve any financial issues that may arise. It’s this approach and staff like Wendy that go the extra mile that has kept me loyal.I highly recommend Savills if you’re looking for highly professional team that will treat you and your tenants with the care respect, and give you peace of mind that you expect.

Imran · 5 December 2024

★★★★★ 5/5

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George was fantastic at managing a very…

George was fantastic at managing a very tricky sale - we used other agents for over a year that didn’t deliver the same great efforts that George put forward. He managed the process so closely and made sure it was very well processed. Highly recommend.

Matthew · 3 May 2024

★★★★★ 1/5

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Poor Property Management

I’ve rented homes for about 20 years in different cities and countries, and Savills has been the worst by far. Their property manager constantly dodges responsibility and ignores urgent issues, letting simple fixes drag on for months.

For example, it took 9 months to fix our apartment's lights - a job that usually takes 2-3 days elsewhere. Similarly, the AC and heating systems were non-functional for months.

The property manager often says he's sorted things out with contractors, but when I checked on these companies they say they had not received any request from Savills. That happened at least twice with two different issues.

Right now, we’re dealing with massive mold damage that started in October and has ruined our bedroom’s built-in wardrobe, making the air toxic and the bedroom unusable. Despite promises, nothing has been done, and it’s already December.

Throughout our tenancy, there has not been a single day when everything in the apartment functioned as promised. Think twice. Their negligence could seriously affect your living conditions and health.

Igor · 5 December 2024

★★★★★ 5/5

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Very prompt and helpful assistance from…

Very prompt and helpful assistance from my property manager, Nya Goodings at the Richmond branch.

John · 19 August 2026

★★★★★ 5/5

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Savills Earl's Court

After much apprehension, I recently decided to rent out my flat and chose Savills, Earl's Court Road. I was highly impressed by Alex Hewitt, Head of Lettings, as well as Sophie Bailey who has overseen the whole process. Both individuals could not have been more polite, helpful, informative and efficient. What I thought would be an arduous task, was in fact a very smooth process, even to the point of viewing and signing documentation due to their streamline systems. My flat is now rented and I have come away feeling confident that I have chosen the right company. I would highly recommend.

Shirley · 2 December 2024

★★★★★ 4/5

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I recently had the opportunity to work…

I recently had the opportunity to work with Savills, particularly praising Tim Harrison from the Cobham team. From the start, the process was enjoyable, with excellent property presentation and numerous viewings. Additionally, support from the whole team ensured great exposure. On another note, the property management team, featuring diligent individuals like Aliya C, has proven to be responsive and effective, addressing issues swiftly and efficiently. Meanwhile, Jack Iveson stood out for his relentless dedication and exceptional communication skills. Although there was a slight hiccup with initial inquiries, the proactive and professional demeanor of Emily in guiding first-time buyers was commendable. Overall, Savills delivered an impressive service experience, worthy of recommendation.

Iryna · 29 November 2024

★★★★★ 1/5

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Just relating my experience in…

Just relating my experience in attempting to buy from Savills estate agency. Was told to come on Saturday at 11am and the sale of the apartments would be sold on first come basis. However a ticketing system was created for which people who turned up on Friday were allocated tickets in advance due to security concerns of the site. This was not communicated to the majority of people who arrived on Saturday. On arriving at 10.50am I was allocated ticket 23 as 1-18 were already given out Friday. The 18 ticket holders purchased the majority of the 20 apartments available and anyone who followed the correct procedure and turned up on Saturday was left with the remaining apartments. The professionalism shown here can only be described as a disgrace.

Bushy · 11 January 2020

★★★★★ 5/5

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SAVILLS RICHMOND

We appointed Savills Richmond for the sale of our large family home in Twickenham following the death of my mother.. We found Peter Norgrove and Daniel Hutchins to be professional, patient and charming at all times.. It was not an easy sale in the current climate but after the first offer fell through they achieved a price in excess of the initial offer. Peter was always available for phone calls, advised on legal matters and went far beyond the call of duty to ensure the sale went smoothly for us. I would not hesitate to recommend Savills to anyone wishing to sell their home.Catherine Woram

CATHERINE · 8 December 2019

★★★★★ 5/5

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Professionalism and persistence.

The sale of our family home took 8 months and was a drawn-out and complex experience. Sophie Norris from the Islington office was fantastic throughout, she was tenacious, thorough and I always knew exactly what was going on. There were some unexpected barriers in the way but Sophie dealt with them all expertly and she always made me feel that the sale was her top priority.

Victoria · 9 September 2022

★★★★★ 4/5

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Sue Trybus at Savills Rickmansworth was great

Sue Trybus was great - her knowledge of the local area and the local people was extensive. The introductions were always genuinely interested buyers and there was never any "hard sell" to the wrong people. We had regular feedback and were kept up to date. Overall I would highly recommend using Savills. I felt they went over and above. Amanda

Mrs · 3 April 2023

★★★★★ 5/5

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Sophie at Savills in Banbury

Sophie at Savills, based at the Banbury Branch, worked hard to get buyers for us and then to keep the complicated sale on track. We definitely recommend Sophie for any sale, or purchase, in the Barford St Michael area.

Anita · 27 July 2024

★★★★★ 2/5

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Rude and condescending estate agent at Clerkenwell Office

I called the Clerkenwell office in London today to enquire about a property. The estate agent I spoke to was rude and condescending. I was so put off by the short phone call we had that I ended up not giving the property another thought. As an investor with multiple properties in my portfolio I have dealt with many estate agents and never had an experience like this. I would be very careful with using Savills for any of my property sales or lettings. I hope the estate agent just had a bad day or something. The sellers should know how badly they are being represented though. Update: The issue was promptly dealt with by the Social Media Team at Savills. I have since spoken to a few more Savills agents and they were very professional.

Vanessa · 15 November 2024

★★★★★ 5/5

Trustpilot

An experience all landlords should encounter

Adam and Morgan worked extremely hard to let my property and understood the current market. Against all odds, finally, the rental value increased, which I had not seen for several years. They both were in contact with me on numerous occasions, over different matters, as Adam is the Manager and Morgan the negotiator of the Battersea Branch on the Northcote Road. Both with an immense amount of knowledge and experience, I can't thank them enough.

Annette · 25 March 2021