Trusted Agent profile · London
★★★★★
1,730 reviews across 2 platforms
61 Wallis Road, Hackney Wick, London, E9 5LH
Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,730 reviews on two platforms, including 15 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Savills New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLeon Murray - The vendors of our now new property…
The vendors of our now new property used Savills for their sale. The agent, Leon Murray was extremely helpful, communicative and supportive to us in accessing information on the property from the vendor. All our queries were answered quickly and he was available at all times. The conveyancing process was very stressful and he was reassuring during this period.
5/5
TrustpilotAppreciation to Mr. George Pride
I would like to take this opportunity to thank Mr. George Pride for his services to me and my family on the management of the apartment 3.3 Percivall House in all the tenancies in the unit. I appreciate his prompt response to questions and problems from both the tenants and me, the ability to offer solutions to solve the problems and issues by mobilizing appropriate contractors and services. I would like to extend my special appreciation for his help during the period this summer when my family stayed in the apartment temporarily before the next tenant moved in. His professional help for me has been outstanding and I don't see any aspect that needs to be improved. I hope I will continue to enjoy the professional help George could offer.
Thank you so much for your review, Kin. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotPleasantly surprising purchase experience
We recently purchased our apartment that was advertised by Savills Battersea. We would like to thank especially Tessa Cobb for her positive energy, dedication and her coordination with the sellers, solicitors and us. Her diligent work and follow up enabled the process to end in a month which was well beyond our expectations. We highly recommend her as an agent!
Thank you so much for your review, Murat - it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Tessa & Savills Battersea
5/5
TrustpilotAmazing agency! Highly recommended!
Amazing agency!! Offered me only top quality listings in St. John's Wood, understood immediately my needs and didn't waste my time with properties that don't match my search criteria. Aziz was so communicative, honest and helpful throughout the whole process, and it made this experience much easier. Working with a professional and experienced agency is so important and I'm happy I chose Savills!!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Aziz
5/5
TrustpilotHampstead Branch
As tenants we have had a great experience with Savills. The whole process has been smooth and very straightforward. Paige has been a superstar, she has kept us in the loop throughout the process, provided regular updates and responded to any questions in a timely manner. Paige has been really friendly and helpful from first enquiry through to moving in. Would highly recommend and cannot thank her enough for all her help.
Thank you so much for your kind words, Stuart. We hope to work with you again in the future.Regards, Paige
5/5
TrustpilotSouth Barn, Troy Budd.
Troy Budd and the team working out of the Clifton Branch, Bristol were on hand to help and guid as and when needed. Troy’s in particular was on top of the process which on this occasion wasn’t easy. We all came through the ordeal without losing our sense of humour. Well done Troy you were a great help. Brett and Kim.
Hi Brett & Kim, it was my absolute pleasure, so happy you're pleased, it was a pleasure to work with you.Regards,Troy, Kim & Savills Clifton
5/5
TrustpilotFlat rental with the Savills team
We have rented a flat managed by the team at Savills for the past 6 years and their various team members have always been helpful and professional. In particular, over the last year or so we have had a wonderful property manager Sophie H. who has been a truly amazing person to work with. Sophie has always made sure that any flat issues were resolved in a timely and professional manner and her dedication to get things done and great energy were just outstanding. Thank you Sophie :) and we will miss you!
5/5
TrustpilotSavills Clerkenwell sold my flat and did a great job
Savills found a buyer for my flat really quickly (in a tough market) and handled the price negotiations carefully and skilfully such that I felt well advised and that my interests were being looked after. My agent Tom Willing was endlessly helpful and attentive, and though at times the process became quite stressful (property transactions, particularly for leasehold flats, seem to have become more complicated in recent years) Tom remained patient, calm and helpful throughout. He also has genuine expertise in the local market which even in these ‘buy it online’ times is really important and useful.I strongly recommend both Tom and Savills.
5/5
TrustpilotExcellent First Time Buying Experience
As a first time buyer, I had a great experience with Savills. Emily Robertson at Battersea Bridge was professional, knowledgable and helped navigate me the buying process which, thanks to her, ended up being much easier and more enjoyable than I was anticipating!In a fairly challenging marketplace she quickly identified the kind of property I was looking for. Between starting the search and completing the purchase, it was only a matter of a few months.Her communication skills are excellent. Very quick response times and is readily available when you need.Would definitely recommend Savills and a big thank you to Emily for helping me find my first house!
1/5
TrustpilotSavills - Need to Do More Work to Address Racism
I had an awful experience with the Hackney office, which I feel could be explained by racism. I discovered via a subject access request that the disrespect started quite early on in the process.The head office have no interest in addressing the problem, but all I can say if as a customer you are not white and middle-class, it's very possible that like me, you'll be treated differently. In fact, you'll be punished if you dare to complain. Bloomberg did an investigation into racism at Savills. It's worth a Google. Have a read. It's something they should take more seriously.
Thank you for getting in touch, and we are very concerned about your experience with us. Racism is not tolerated in Savills, and we would like to find out more so we can investigate the situation as a matter of priority. Please provide further details via email to socialmedia@savills.com so that we look into this.
1/5
TrustpilotSavills is a big bully!
After a TDS adjudication process has been completed (over 2 months), Savills refuses to pay back the undisputed amount, and instead has now come up with new claims.Apparently, they still hold these funds as they opt to use the Insured as opposed to the Custodial scheme with TDS. While this is clever on their end, the refusal to return the undisputed amount is a flagrant breach of the agreement we all entered into at the start of the adjudication process.Savills is a big publicly listed company that probably feels that they can do whatever they want and this kind of behavior simply constitutes consumer abuse. I have been advised by multiple parties from TDS to seek legal advice as well as report Savills to both their regulator and the Property Ombudsman in order to recover my deposit.I appreciate it's hard not to use them in central London, but if you do, insist that your deposit is on the Custodial scheme. That way at least you won't have to go through the entire adjudication process only to have them refuse to honour the outcome.
Thank you for taking the time to provide details of your experience, and we would like to help you in order to provide a resolution. Could you please email additional information to socialmedia@savills.com so we can investigate?
5/5
TrustpilotHave lived a property that Savills have…
Have lived at a property that Savills have managed for the past 8 years and my property manager Danielle has been wonderful with helping me with any issues that have occurred or came up and were handled super professionally
Thank you for taking the time to review our service, David - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotTami is the best property manager
Tami Falzon at Savills is the best property manager. Living in the other side of the UK, it is incredibly important to have someone that I can trust to ensure my property is well looked after. Tami is super responsive to myself and tenants queries, always showing a great level of care and professionalism. Consistently going over and above is the norm, proactive and follows up without any prompting and provides invaluable support and advice.
5/5
TrustpilotTerence Lane was a game changer!
Terence Lane was a game changer!My client was having difficulties getting a toilet and the subsequent damage from the toilet repaired. A series of unprepared contractors arrives wasting her time and theirs. When reaching out to Savills to express her frustration, Terence stepped in and thoroughly addressed the concerns, made the necessary calls, monitored the progress and ultimately ensured that the project was brought to completion! We were so please to have all of the support Terence provided!
5/5
TrustpilotExceptional service from Tom Edinburgh
Amazing service received from my property manager Tom in Edinburgh. I called him this morning with a little issue and there was a contractor at my house that day to sort it you can’t ask for more and I like how honest he was saying He would try and get someone out today but maybe tomorrow which I completely understood thanks Tom
Thank you, Gloria. It was a pleasure - and if we can help further please let us know.Regards,Tom
5/5
TrustpilotA pleasure to deal with
Savills were invaluable in selling my house. Importantly, they were the only estate agent who gave me a realistic selling price. They produced a brochure of the property which was so impressive that it attracted a great deal interest from potential purchasers and wasted no time in putting it on Rightmove. They advised me on interior decoration that was needed and which was letting the house down, and this made a world of difference. They kept me informed at all times of comments that potential purchasers were making, and advised me promptly of all offers made. They also guided me on my response to offers which was both fair to the buyer and to the seller. They are a great team, they are friendly, very helpful, honest and respectful and have enabled me to move on with my life. I would thoroughly recommend them.
Thank you, Tara, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
4/5
TrustpilotOliver Hudson - Excellent Property Manager
Oliver was our property manager, and I fully recommend him. His responses were always prompt. He was very kind, polite and eager to respond to any queries which might have arisen during the tenancy.
5/5
TrustpilotGood experience
In my experience, Jess Exley was quite friendly, helpful, and communicative throughout the renting process. I saw multiple apartments in London before making a decision and in each viewing, she was always there ahead of time and quite thorough in terms of providing me all the relevant information. She was also always happy and eager to answer any questions I had about the apartment and the process. Overall, would recommend!
Thank you, Nirav - it was my pleasure!Regards,Jess
5/5
TrustpilotExcellent tenancy procurement
Tudor Road Holdings Limited own a number of units at the Shoe Factory in Hackney, and Nikita has been our lettings negotiator in procuring new tenants for a few of our units over the past year. She is professional in her service and a pleasure to deal with, communicating very well every step of the way. Thank you, Nikita.
Thank you, Emma, I really appreciate your kind review.Regards,Nikita
5/5
TrustpilotExcellent house selling experience
Caroline and her team have been exemplary from the start. We felt confident that they really knew our local area and how best to market our house. This was confirmed when we had a good stream of viewings, despite the uncertain climate of the market. We didn’t have to wait long for offers and a good buyer.Savills and Caroline have made the process of selling the house as stress-free as possible, which we have really appreciated. They’ve truly gone above and beyond to make our sale happen smoothly and swiftly. Many thanks, Caroline and team!
5/5
TrustpilotDelighted with Savills Clerkenwell
We have been delighted with the excellent and professional service provided by the Savills Clerkenwell letting team and especially Anthony Casingena.As busy professionals- turned- landlords for the first time, we were very impressed with Anthony’s initiative and guidance in securing our first tenants with speed and no fuss. We have been very happy with Savills letting service since, including Sobia Parven, who has been quick and efficient in sorting out any snags.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotProfessional & Helpful, Thankyou !!
Savills is very professional, thorough with the documentations and help you with every steps of your move in/out.They have always responded on my queries/reported issues with prompt reply and solutions.I have been with Savills from last 4 years and My entire process of move in/out was really smooth.Property manager assigned to me were really helpful and always resolved all my queries and concern. I would like to call out their names - Gud Young & Cato Ng for helping me throughout my tenancy.Special Thanks to Cato Ng for all your help and support.Thankyou.
1/5
TrustpilotDoesn't care about tenants only money
Do NOT EVER use this letting agency. They were terrible to deal with, slow and incompetent. Annabel and Maicy were unhelpful at best. They gave us wrong amounts due, wrong bank details and a wrong address to the property. Moreover, they rented us a unit that is an absolute DUMP and a biohazard. There is MOLD everywhere. Everything is broken. Now they are holding us to a lease for a property that is not fit for tenancy. RUN!!! Use any other agency but Savills. They are a fraud and a joke.
5/5
TrustpilotWe recently sold our house with the…
We recently sold our house with the help of Sean, Sabrina, and the team at Savills Canford Cliffs, and we couldn't be happier with the experience. As sellers, we found the entire team to be highly professional and attentive. They were always available to answer any questions we had and guided us smoothly through the entire process. Their expertise and dedication made what can be a stressful time so much easier. We would definitely use their services again and highly recommend them to anyone looking to sell their property. Thank you, Savills Canford Cliffs, for a job well done!
Thank you, Charlie, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
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Tell us what you need and we'll put you in touch. Savills New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
