Trusted Agent profile · London
★★★★★
166 reviews across 2 platforms
432-434 Streatham High Road, London, SW16 3PX
Samuel Estates's office in London, at 432-434 Streatham High Road, is rated 4.5 out of 5 across 166 reviews on two platforms, including 119 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with Samuel Estates. Daniel was very helpful in getting me a viewing of the property I was interested in and very quick to respond to any questions I had!
Thank you for leaving us a review Nisha. All the best, Samuel Estates
5/5
GoogleBilal at Samuel Estates was professional and extremely helpful. His youth, passion, knowledge and vigor allowed us to procure our new flat in record time. Much appreciated Bilal and Samuel Estates. My wife Aleecia was also really impressed with your service.
Thank you for leaving us a review Mark, it's much appreciated. We're over the moon that we could help you find a home quickly! Thank you again, Samuel Estates
5/5
GoogleBilal and Aleyna were both extremely helpful during our latest search for a flat. Booking viewings via email was painless, and the whole offer and referencing process was very smooth.
Thank you for the review Lasse! We're so happy that you found the process smooth :-)
5/5
GoogleWe had an excellent experience with Samuel Estates in letting our property. As an independent agent, they provided a personal and professional service, finding a wonderful tenant, a young family perfectly suited to our home on a family-friendly road. Their marketing materials and photos were professionally executed, and their services were competitively priced. We appreciated their quick, responsive approach and would highly recommend them for anyone looking for a reliable and personable letting agent.
5/5
GoogleStefano has great customer service and took the time to speak with me to answer all of my questions. There is not many agents that I find would take that time. Thank you.
5/5
GoogleMy girlfriend and I experienced amazing service from Bilal and the team throughout our moving in experience. Bilal was very professional throughout and put us at ease from minute one, making the process very easy. Highly recommend!PositiveProfessionalism
Many thanks for the review Neal. We're every so happy that you found the experience smooth. Thank you for your recommendation!
5/5
GoogleWe had a great experience with Samuel Estates. Bilal was our estate agent and he was a great asset to us getting the property we loved. Thanks so much and we would definitely use these guys again!PositiveProfessionalism
We're thrilled you had a fantastic experience with David. Thank you for stopping by and leaving us a review. We hope you enjoy your new home and do let us know if we can assist any further. All the best, Samuel Estates
1/5
GoogleI was a tenant in a flat managed by them. Once the flat was rented, they disappeared. I had several problems during the year I was renting, including problems with mould. They respond very slowly and when they do, they never solve the problem (saying someone else is always to blame). The fact is, I spent a year struggling with mould problems. When it was time to move out, they had to have other people come and visit the flat. One day I said they couldn't come and they said they would come in anyway. In a nutshell, avoid them. Contact more professional agencies.
1/5
TrustpilotUnfortunately I was one of their tennant
I was a tenant in a flat managed by them. Once the flat was rented, they disappeared. I had several problems during the year I was renting, including problems with mould. They respond very slowly and when they do, they never solve the problem (saying someone else is always to blame). The fact is, I spent a year struggling with mould problems. When it was time to move out, they had to have other people come and visit the flat. One day I said they couldn't come and they said they would come in anyway.
5/5
TrustpilotSamuels service is first rate
Samuels have managed my flat for many years and I've always been 100% happy with their service. I know I can trust them to be on top of the documentation, they're experts at what they do and they're quick to respond when there's been an issue raised by tenants that needs sorting out. I wouldn't have anyone else manage my flat.
5/5
GoogleWe had a very good experience renting a flat from Samuel Estates. Bilal was very responsive and extremely helpful during the viewing, referencing and when signing the contract. I'm very happy!
Thank you Antonio, we're very happy that the process was hassle-free and easy. We hope that you enjoy your new home. All the best, Samuel Estates
5/5
GoogleI recently rented a flat as an international student, and the process couldn't have been easier thanks to Samuel Estates, and more specifically my property manager, Lina Svegzdaite. She has been extremely helpful and accommodating from the moment I landed in London, and has continued to provide great support to my queries, no matter how small. Made moving and adjusting to a new climate less stressful and easy to navigate thanks to her support- highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
You're most welcome Dahye, we're so happy that made the process easy for you. We're alway here if you need any advice or support. We hope you are now settled into your new home and we wish you great result and success with your studies! Thank you again for leaving us a 5* review and we'll be sure to pass on your feedback to Lina. Samuel Estates :-)
5/5
GoogleWe’re finally moving in a very nice place thanks to Stefano Basciu who made the process so easy and simple. We really appreciate his guidance, expertise and effort.
5/5
GoogleThanks to Bilal who has been kindly helping us remotely rent a property. He’s responsive and really nice. Was a great experience with samuel estatesPositiveResponsiveness, Professionalism
Hi Lingzhi, thank you so much for your feedback, it's extremely valuable and appreciated. We wish you all the best for your new home. Thanks again, Samuel Estates
5/5
TrustpilotFriendly and professional
I have been a client of Samuel Estates for a number of years and this year they have really come up trumps with their personal assistance with the new regulations imposed by Lambeth council. I would have had great difficulty completing all the online forms and the staff at Samuel’s have gone over and above to assist.
5/5
GoogleFantastic experience, Bilal was super helpful, responsive & very patient with me constantly pestering him for updates. Smoothest experience I’ve had with a letting agent for sure!
Thank you for the kind words Valentin! Much appreciated :-) Samuel Estates
1/5
GoogleRun away from this agency! Nightmare! £2000/ month and in the house is raining. They just don’t care!
Thank you for taking the time to leave your review. We’re genuinely sorry to hear that you felt let down during your tenancy and would like to clarify a few important points for the benefit of others reading. As you are fully aware, your property is a flat within a managed block where a leak developed from the communal roof, an area maintained and controlled by the building’s freeholder and block management company, not the landlord. We explained this to you on several occasions and kept you updated throughout, including confirming when contractors were instructed by the managing agents to attend and carry out remedial work. Even though this issue was outside of the landlord’s direct responsibility, we took your concerns seriously and acted as a point of contact between you and the landlord. In recognition of the inconvenience caused, your landlord agreed to reduce your rent, a gesture of goodwill which you accepted. This does not reflect an agent or landlord who “doesn’t care.” While we understand how frustrating leaks can be, especially during a period of unseasonably heavy storms, it is simply inaccurate to say that nothing was done or that your concerns were ignored. We remained in communication with both you and the landlord throughout. It’s also worth noting that your former housemates have remained in the property, which may speak to their experience being more balanced. At Samuel Estates, we work hard to provide professional, transparent service to both tenants and landlords, even when faced with situations outside of our control. While we regret that your tenancy ended on a difficult note, we remain committed to doing our job fairly and properly, and we take all feedback seriously as part of our ongoing efforts to improve.
1/5
GoogleDisappointed by the service. After I confirmed I was taking the flat, I asked Hastie if we could set one more appointment so I could take some measures and she said she was too busy. That's the last I heard from her. I asked for a number of repairs to be done, they were agreed, but when I took the keys nothing had been done. I asked them again to do them, they did less than the minimum. Some of the repairs/cleaning I will end up doing myself as Samuel Estates are clearly not caring. The previous tenants also left some items in the flat and Samuel Estates told me I could discard them myself. The management company for my previous flat was amazing compared to Samuel Estates.NegativeProfessionalism
Hi Ollie, we're really sorry to hear about your experience. Please can you contact us directly so that we can investigate further. We don't have enough information without being provided with your full name and move in date. Please phone us or email us at info@samuelestates.com and we will 100% aim to resolve this, we do care and your feedback is much appreciated. Thanks, Samuel Estates
5/5
GoogleOur agent Bilal was very helpful! He responds very promptly to all our queries. We are very pleased with his service. Thank you very much, Bilal.
Thank you for the wonderful review Rainne! All the best, Samuel Estates
5/5
GoogleTop real estate agency. Special thanks to Daniel for finding us a perfect flat that meets all our needs! Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Bilge! Best wishes, Samuel Estates
5/5
GoogleWe recently rented a flat through Samuel Estates and their service and support has been fantastic. They responded quickly & courteously to our queries. The flat had a couple of small issues (leaky tap, light not working etc) - they sorted it out straight away and without fuss. The electrician & plumber were friendly, helpful and they both did a great job. We are very impressed with the service from all teams involved - thanks all!PositiveResponsiveness, Quality, Professionalism, Value
Hi Fiona, many thanks for your feedback and kind words. This is exactly what we like to hear. We'll be sure to pass on your feedback to our maintenance contractors too. We hope you're enjoying your new home. All the best, Samuel Estates
3/5
GoogleThe property that we were renting was managed by Samuel Estates and our property manager was excellent - he was responsive, professional and helpful. When we moved in, they were also great to deal with. However when we moved out and property viewings began, the agents sometimes failed to tell us when a viewing had been cancelled and on one occasion turned up and claimed that we’d agreed to a viewing, which we hadn’t. This wouldn’t have been as much of a bother if we weren’t working at home and trying to accommodate viewings.
Many thanks for stopping by and leaving us a review Lynsey. We're really sorry to hear about you experience at the end of the tenancy. We will look into the communications logs and investigate thoroughly. Obviously this is not how we conduct ourselves. We'll be in touch in due course and thank you for the kind words too. Best regards, Samuel Estates
5/5
TrustpilotExcellent service and sound advice for landlords
Samuel Estates have been looking after my two rental properties for almost two decades. Their service has been impeccable, their advice readily available and comprehensive and their costs more than reasonable. They have consistently found me lovely tenants, who tell me they get an equally good service from Samuels. I wouldn't consider going anywhere else.
5/5
GoogleDaniel was excellent at helping us find the perfect flat, and was also extremely helpful when covid meant our plans had to change last-minute.PositiveResponsiveness, Professionalism
Thank you for the review Bradley! All the best, Samuel Estates
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Samuel Estates's London office has 166 reviews across two platforms: 119 on Google, 47 on Trustpilot.
Samuel Estates London is rated 4.5 out of 5 across all 166 reviews, and 4.6 out of 5 on Google from 119 reviews.
Samuel Estates London, 432-434 Streatham High Road, London, SW16 3PX.
