Trusted Agent profile · London
★★★★★
166 reviews across 2 platforms
432-434 Streatham High Road, London, SW16 3PX
Samuel Estates's office in London, at 432-434 Streatham High Road, is rated 4.5 out of 5 across 166 reviews on two platforms, including 119 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotprofessional, knowledgeable and friendly
As a client for many years I always found the Samuel Estates team very professional, knowledgeable and friendly. I'm very happy with the service I receive, they have always looked after my property affairs in the best possible way, and I trust them to continue to do so in the future.
5/5
GoogleBilal was helpful throughout the moving process and showed us the property few times before we moved in.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Imad, we're so happy that you found the process smooth, we hope you enjoy your new home and let us know if we can help any further. Best wishes, Samuel Estates
5/5
GoogleThis estate agents is really efficient David /Dave has fantastic customer service skills- he is patient and understanding , Steve is Awesome - customer service is second to none.- I believe these two individuals are an asset to the letting Team
5/5
GoogleSamuel Estates were amazing in helping us find our flat! Daniel Jumeau, who showed us the flat, has been wonderful throughout. He’s kept us updated regularly, helped us secure the flat we wanted to much, and has been beyond helpful and outgoing for us. I couldn’t recommend him or Samuel Estates more. Thank you so much!
Thank you Jessica, we love to hear from happy tenants! We hope you settle in well - do let us know if we can help further. Thanks again, Samuel Estates
5/5
TrustpilotOutstanding
I have been using Samuel Estates since 1997 and have always found them to be totally professional and very approachable to deal with. Even when I was living abroad, they still delivered the same outstanding service. I would have no hesitation in recommending Samuel Estates.
5/5
GoogleMy partner and I are a week away from moving in! The staff at Samuel Estates have been very helpful and quick to respond to any quieres throughout the process. Having engaged with almost all agencies within the area by far have found these to have the best properties and the best staff!
Thank you so much for the kind words Ross! As an independent agent, it's lovely to hear this feedback. We hope that the move went well! Do let us know if we can help further. All the best, Samuel Estates
5/5
GoogleWe found a new place to rent through Samuel Estates and our experience so far has been quite positive. Bilal, who has been our main contact responsible for the "onboarding process", signing contracts etc.. has been very helpful and responsive solving all our questions promptly and keeping us updated during the whole time.
Thank you for the 5* review Natalia. Best wishes, Samuel Estates
5/5
GoogleSteve is our property manager, he is amazing, any query we have is always answered, any issues that require contractors are always booked in within a matter of days after reporting. Glad to have picked Samuel estates.
1/5
TrustpilotAbsolutely the worst Estate Agent i…
Ryan Chemaly has made my experience with Samuel Estates the worst Estate Agent i have ever had the misfortune of dealling with. Ryan Chemaly does not know how to tell the truth, and tries to make you leave illegally, before your section 21 ends. Ryan Chemaly brings shame to ths Estate Agent unfortunately! If there was a zero star rating, i would have put this, as the 1 star is definitely not deserved. The disgusting attitude Ryan has, along with his sheer arrogance and misogynistic attitude towards women, is truly shocking.
5/5
TrustpilotSuper service
As landlords we have been with Samuels for more than 12 years and have found them totally professional, efficient and so friendly to deal with. I cannot recommend them highly enough. If you are looking for someone to manage your property, Samuels are excellent.
5/5
TrustpilotSamuel’s have worked efficiently on our…
Samuel’s have worked efficiently on our case and we really appreciate all their help - going above and beyond on a couple of matters as we didn’t live in the area. Thank you especially to Paul Ahearn.
5/5
TrustpilotAs a landlord
As a landlord, Samuel Estates take the burden out of managing properties and always try to attend to issues without involving you. Been with them for 10+ years and wouldn't change. Friendly bunch who know their business. No sales fluff.
5/5
GoogleProcess was very clear, and professional stuff! I highly recommend.
Thank you for leaving us a review Mohammed. We're really thrilled that you found the process hassle-free! Thanks again, Samuel Estates
5/5
GoogleThanks Bilal for helping us secure our ideal home!
Thank you for the 5* review Kate! We're so pleased we helped you find your ideal home. Best wishes, Samuel Estates :-)
5/5
TrustpilotExcellent team
Samuel Estates managed my property for 11 years from initial purchase, through tenancy management, all the way to eventual sale. They have been excellent throughout. I wholeheartedly recommend them.
1/5
TrustpilotIgnored leak, caused damage, denied responsibility
Ignored a leak, caused severe damage to our ceiling, hired cowboy contractors, then tried to wipe their hands off the damage. I do not say this lightly, the situation has dragged on for months. The audacity, carelessless, and frankly the utter disregard for their repsonsibility as property manages is beyond the pale.
5/5
GoogleBrilliant estate agents, especially Steve who is very knowledgeable & helpful. Would highly recommend 👌 …
5/5
TrustpilotSamuels Letting Agents
Extremely reliable, always happy to provide extra guidance and support if needed. Been with Samuels for almost 20 years now and absolutely no issues and complete piece of mind with the management of my rental property.
5/5
TrustpilotPaul and his fabulous team …
Paul and his fabulous team have been looking after my rental properties for nearly 15 years. I can’t thank them enough for all the help and support they have always given to me. They are amazing.
5/5
GoogleI have recently used Nick and his team to rent my flat. I have been very impressed with their efficient service and friendly manner. Jessica Martin has found me some very good tenants and has managed all aspects of the letting . Would highly recommend Samuel Estates.
5/5
GoogleSamuel Estates have been incredibly helpful to me as a Landlady. Maria is lovely and nothing is too much trouble. If you are thinking of letting your property through them, I would highly recommend them. I know my tenants are very happy and well looked after too.
5/5
TrustpilotI have used Samuel Estates ever since…
I have used Samuel Estates ever since they ventured into the Streatham market.They are an outstanding Company who go above and beyond their duties to satisfy their clients.
1/5
TrustpilotProperty "managers" at Samuel Estates
Luisa Costa of Samuel Estates needs some proper training in customer service. First rule of thumb, you offer a simple apology to a frustrated client that you have left waiting for weeks. No matter the reason, the client is always right! They have better things to do than chasing property "managers" who are unable to tell what's urgent ( a non-working shower in the tenant's flat or a fridge that works but needs regular mopping up). By the time a customer who hasn't been able to snower leaves you 5 messages, you should already have a triple apology ready to offer, Luisa. Secondly, do not offer incompetent legal advice on a contract you did not put your name under (and so jeapordise what may otherwise have been a perfectly resolvable landlord-tenant relationship), and lastly Luisa, do not insult the tenant by telling them how to wash or flush a toilet.
5/5
GoogleSamuel Estates were extremely accommodating to all of our requests, we would like to mention Bilal in particular as we couldn't have asked for a more friendly, efficient and super helpful individual to help ease the stress of moving home. What a guy!
Thank you so much Curtis, your feedback is much appreciated. We aim to deal promptly with all requests and making the process as stress free as possible is what we are all about here at Samuel Estates :-)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Samuel Estates's London office has 166 reviews across two platforms: 119 on Google, 47 on Trustpilot.
Samuel Estates London is rated 4.5 out of 5 across all 166 reviews, and 4.6 out of 5 on Google from 119 reviews.
Samuel Estates London, 432-434 Streatham High Road, London, SW16 3PX.
