Roundtree Real Estate London reviews

★★★★★ 1/5

Google

Absolutely terrible agency to deal with. They are rude, AWOL when any problems arise and very unprofessional. You will be hitting a brick wall with them. The agency themselves are extremely negligent and speak to you as if you owe them something. If you're a student I'd advise you to go with someone else. Not to mention they do not do an inventory every year, and will make it very difficult for you and if you do not keep a record of any problems or your interactions with them. They will lie to your face.

Nielux · 22 June 2020

★★★★★ 5/5

Google

We ve been arrived in London in december 2019, we had few contacts with some agencies but what makes a big difference with Roundtree Real Estate is that it's not only people who makes appointment and answer to the phone, they are your partner from the first contact. - Easy contacts, quick reactions and fast answers - Straight and square rent process with officials papers and bank transfer - Personalized services - Great (very great) support during the time of the rent : any problems always get quick answers by a professional team - Very kind people with strong skills who won't hesitate to help you We really recommend Roundtree Real Estate services, and for all the people who are a bit lost with all the differents real estate companies in London, just take a contact with them. Special thanks to VIo Melente who manage our contract.

Lisa · 22 June 2020

★★★★★ 5/5

Google

Best Estate Agent we dealt with. Vio was very helpfull and committed, provided an excellent service and nothing was too much trouble. We could not have asked for better.

Aaron · 22 June 2020

★★★★★ 5/5

Google

Really great dealing with Roundtree; they sold my property quickly and I was so pleased, Saul was amazing!PositiveProfessionalism

Margaret · 22 June 2022

★★★★★ 5/5

Google

I can highly recommend Roundtree and especially Matthew for his patience and hard work in the purchase of my property, I would not hesitate to use them again they have been fantastic.

Zsolt · 23 June 2018

★★★★★ 1/5

Google

Slow to fix two broken radiators during a cold wave where temperatures dropped to below zero. Promises of return calls that then never happen. When they did send someone, only one of the two radiators was fixed. A broken smoke detector went (at least) 7 months unreplaced. They add a clause in the contracts that says tenants must allow viewings during the last month of tenancy. If this doesn't clash with the right of the tenants to the enjoyment of their home it should be fine. But they have a complete disregard for that right. Often viewings happen without 24 hour notice. They don’t ask permission, they inform via email that a viewing will take place. In one case, there were 40 minutes of notice on a Sunday at lunch time (they close on Saturdays but open on Sundays). Dozens of viewings took place when I was not present at the property. In two occasions the lights were left on for the rest of the day. After another viewing, a lamp appeared broken. When some of these things were brought to their attention, there was no apology given or even an acknowledgement. I see positive reviews from landlords and negative reviews from other tenants. As a former tenant, I would recommend anyone else to stay away.

Filipe · 23 June 2018

★★★★★ 5/5

Google

I just wanted to take the time to thank a specific agent Ajay Shah . He has been the most polite estate agent I have ever come across . Today in particular I had to cancel a house viewing due to a housemate dropping out last minute wich not only effected my day but also Ajays but as the professional he is , he made sure I didn't feel bad about the cancellation and intact found me another property to view , for me and my other house mates . Not only is the property in our budget , it's also in a great location we wanted . He is a very helpful gentleman and I would recommend him to anyone . :)

Britini · 23 June 2018

★★★★★ 5/5

Google

Roundtree were very professional and courteous throughout the whole process of our purchasing a house through them. Saul Fagelson particularly I could not recommend enough for his professionalism and good humour. He has an excellent manner: he totally got what type of property we were looking for. He enabled me to see the potential in the properties we went to view but at the same time was very patient and not at all 'pushy'. If it wasn't for Saul we wouldn't have even considered buying the wonderful home we now own. We are grateful to Saul and to Mark Block and all his team for making what can be a very stressful process into one that was as smooth as possible. Cannot recommend Roundtree highly enough.

Emma · 23 June 2018

★★★★★ 1/5

Google

You can find perfect trio in the office. One girl always smiling like as if they took her there only for this. One guy has pretty decent memory and always give you promises that someone will call you soon, but nobody actually do. And the last guy like a mouse - looks quiet and humble, but may bring any sort of disappointment if you take him seriousy. Each one is perfect team member to waste your time.

Aleksandrs · 23 June 2019

★★★★★ 5/5

Google

I have to compliment Matthew Lachs and Saul Fagelson at Roundtree on the professional manner that they dealt with the sale of our property. They knew exactly the right potential buyers to get through the door to ensure that we were able to get the price that we wanted without having to make ourselves available for huge numbers of viewings. Further, they were always quick to respond to my messages and available when required, and went the extra mile to assist with coordinating a lengthy and complicated chain to get us to an exchange.

Ben · 23 June 2016

★★★★★ 5/5

Google

We used Roundtree both for lettings and then bought a house for which they were the agent. We were delighted with them. On the lettings side they were helpful in finding somewhere, negotiating with the landlord and then when we wanted to leave early they put huge effort into finding someone else to take on our let property to ensure that we could proceed with our purchase. Whilst tenants they were swift to deal with any maintenance issues that arose and never questioned when we called to say there was a problem. On the purchase they were responsive and engaged and very honest regarding the position on everything. It helped that we had great sellers too but Roundtree helped ensure what can be a very stressful process was relatively stress free. Overall they are a thoroughly nice bunch of people to deal with. We didn't find them pushy and I would definitely use them again (although hope we don't need to for a while)!

Barry · 23 June 2016

★★★★★ 5/5

Google

Highly recommend Matthew Lachs, who is a pleasure to deal with, has great knowledge of the local area and is an effective negotiator. Thanks again Matthew.

Ben · 22 June 2020

★★★★★ 1/5

Google

Most awful letting agents imaginable!!! Have complained about not having lights in the toilet and bathroom for 2 months and have not been repaired . Have had an ongoing problem getting hot water and are slow to repair not only that been scalded by burning water in the shower. the agents are unhelpful slow to repair and do not return the calls quickly. I m thinking of complaining to the housing ombudsman about their lack of responsibility to properties

Sue · 23 June 2016

★★★★★ 1/5

Google

disregards tenant rights, unprofessional

Hannah · 23 August 2025

★★★★★ 5/5

Google

Personal and friendly service from people who have worked at the agency for a long time.

Jonathan · 25 March 2025

★★★★★ 5/5

Google

Delighted with the service Roundtree offered in the sale of my home. Martin and Matthew were very professional and always ready to advise and help.

Ida · 23 June 2019

★★★★★ 1/5

Trustpilot

Very unusual

Very unusual, phone to inquire about a flat to view but was not given a chance.

Ezra · 28 January 2026

★★★★★ 5/5

Google

I would highly recommend Roundtree for their friendly & professional service. Vio made sure everything ran smoothly all the way through.PositiveProfessionalism

Jake · 22 June 2020

★★★★★ 4/5

Google

Vio has been superb and always helpful so far so good and I hope things remain the same!

S.A.M · 22 June 2020

★★★★★ 5/5

Google

Most effecinet and proffesional agents I have dealt with when finding a property. Thank you Ken and Sandra for helping me so much

Calin-Vasile · 23 June 2017

★★★★★ 5/5

Google

i was excetionally satisfied with the servce i received from matthew. from the first consultary meeting until the sale of the flat, he acted in a professional manner. polite at all times. i thoroughly recomend him and the his office.

Victor · 14 April 2025

★★★★★ 5/5

Google

Ken from Roundtree was excellent. We really felt his genuine care trying to find us a suitable home. Thank you to him and his team!

Yoni613 · 4 August 2024

★★★★★ 1/5

Google

Instead of being professional and sending me an email informing me that, the landlord wanted the flat back (no fault of my own), they just sent an eviction notice through landlord rights. This made my heart skip a beat, as I thought I had done something. Also they have mould problems with their properties.

A · 22 June 2022

★★★★★ 5/5

Google

Ken, Dov and Soraya have worked ruthlessly and tirelessly to get my studio apartments let. They have gone the extra mile on several occasions to make sure the tenants are thoroughly checked and vetted so that I don't have to worry about the quality of tenants in the building. I would highly recommend the roundtree lettings team to any respectable tenants and landlords in the Hendon area.

Joey · 23 June 2019