Trusted Agent profile · London
★★★★★
215 reviews across 3 platforms
1 Sentinel Square, Brent Street, Hendon, London, NW4 2EL
Roundtree Real Estate's office in London, at 1 Sentinel Square, is rated 4.3 out of 5 across 215 reviews on three platforms, including 201 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleA really great service from Roundtree who have rented our home seamlessly. They have really taken any stress away from us and I can't complement them enough. A special mention for Ken and Mark for always being on top of everything and guiding us.
Thank you for your kind review; it is appreciated.
1/5
GoogleThe old man sitting on the middle desk …unbelievably rude. In his 80 years of living on this earth nobody happened to teach him some manners. yikes
We are sorry to learn that you feel this way, should you email us; mail@theroundtree.com we can address this for you as we cannot locate your details on our system we cannot reach out to you.
5/5
GoogleWe have found Roundtree to be excellent agents , who respond promptly and efficiently to major and minor requests for help. The staff are friendly, caring and approachable. We would recommend them to anyone looking for hassle free management or rental.
Thank you Very much for reviewing your experience with Roundtree Real Estate, it is appreciated!
5/5
GoogleTerrific company to deal with and would recommend them to any Landlord who is looking to sell or rent their flats. My client used Roundtree as I recommended them and the exceeded expectations and offered a far superior service to their competition.
Thank you for your review! It is appreciated.
1/5
GoogleUnfortunately, Roundtree provided us with the most horrific service I have ever experienced.... Poor management of the property, poor communication and rude employees to say the least, not to mention that agents never reply to your email/calls. I WOULD NOT recommend this agency to anyone...unless of course you don't mind to live with a broken toilet for 2 weeks or end up with a court case due to misleading information the agents have given you.
5/5
GoogleWe had a highly positive experience dealing with the sales department. All the paperwork has been completed efficiently and prompty, the agent(Saul) was very helpful and easy to communicate with. Would definitely use them in future.
Thank you for your feedback it is very much much appreciated.
1/5
GooglePoorly managed company with no ethical standards. One should take care while dealing with them.
HI there, thank you for your feedback, if you email mail@theroundtree.com then we will be more than happy to address your issue if we can.
5/5
GoogleIt's been a real pleasure to work with Roundtree Agency and in particular with Vio Melente! Great experience! Highly recommend! Thank you for making the process so smooth and enjoyable, Vio! Regards, Georgi and Vesela
A real pleasure to work with you.
5/5
Googlewhat a pleasure to do business with roundtree Estate Agents such honest people all the way through Mark and Martin and Roundtree Team what a tremendous team to work with would definitely recommended anyone to work through Roundtree .
Thank you very much for taking your time to review us; it is appreciated!
1/5
TrustpilotIgnorant hendon staff
Most uncultured staff Hendon office has very arrogant and uneducated. Went to enquire about a property management issue. All I had to listen get out of here?
5/5
GoogleVery good service, prompt and professional. Alexandra and Houssein helped us renting a flat, they were very nice in providing us with all the infos we need it. I would highly recomand Roundtree! Thank you
Thank you very much; we do appreciate your time for this kind review.
5/5
GoogleMatthew in the sales team was absolute pleasure to deal with. Extremely professional and very knowledgeable! I did not have much dealing with other staff members, when i did they where professional and polite.
Thank you Very Much; your time to write this kind review is greatly appreciated.
5/5
GoogleThank you very much Adam for your help!
Thank you very much for your review.
5/5
GoogleThe management team was excellent, provided guidance at every step and were promptly responsive. Highly recommended!PositiveProfessionalism, Value
Thank you very much for your kind review.
5/5
GoogleI have found the team excellent to deal with. They were very straightforward and did everything possible to get the transaction done efficiently and honestly. Thanks
Thank you for your feedback it is very much much appreciated.
5/5
GoogleAlways responsive, knowledgeable and honest with great communication and achieving results ! We have bought and sold with Roundtree over the past years and were always satisfied with the service.
Thank you for your kind review! It is appreciated.
5/5
GoogleI been a tenant with them since 2011. This says no more. You have a problem they solved in 24 hours. The staff are very helpful. .
Thank you Emil for your kind review! Greatly appreciate your time to review Roundtree Real Estate
5/5
GoogleKen Popat of Roundtree provided an excellent service, thank you!
5/5
GoogleGreat agency with fast response services and professionals estate agents
Thank you for your review; it is appreciated.
1/5
GoogleAbsolutely useless agency.No attention to any of their customers and they were soo rude with us from the first time.I would not recommend to anyone.
we are sorry to learn that you had an issue when dealing with Roundtree Real Estate, kindly email mail@theroundtree.com so that we can look into this for you.
5/5
GoogleI recommend Roundtree for everyone. They are very helpful and professional. They helped to find the perfect flat for us very quickly.
A real pleasure to work with you.
5/5
GoogleRented a property through these guys, Mark I think was the agents name, professional competent and polite, good service all around
Thank you for your review! appreciated!
4/5
GoogleVery knowledgeable on the local market.
Thank you for taking the time to review us, it is appreciated.
5/5
GoogleWould highly recommend the sales department. Saul from sales was particularly pro active and patient. Would definitely use again.
A real pleasure to work with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
