Trusted Agent profile · London
★★★★★
215 reviews across 3 platforms
1 Sentinel Square, Brent Street, Hendon, London, NW4 2EL
Roundtree Real Estate's office in London, at 1 Sentinel Square, is rated 4.3 out of 5 across 215 reviews on three platforms, including 201 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleEveryone in Roundtree do there very best and go beyond to look after there buyers & Sellers I will recommend this office every time Thank you for all your help Look forward to working together again Saul & Martin I appreciate your help
Thank you very much for your kind review; this is appreciated.
5/5
GoogleWhat can I say other then this real estate agent has put my faith back into humanity. The service and terms that we agreed on were kept to the letter. Very honest and reliable in any circumstance. Responded quickly to any situation and are always happy to help. a quick Shout out to MARTIN for helping our move be so smooth! well done- Keep up the good work
Thank you for your kind comments; you too were great to work with! Appreciated!
5/5
GoogleVery professional and efficient staff! Working with Roubdtree made the entire renting process so much easier! Highly recommend them!
Thank you for you review! It is appreciated.
5/5
Google2'nd house I'm renting through RoundTree. Just excellent! Brilliant team who are always very happy to help. Much appreciated for everything!
Thank you very much for your review!
5/5
GoogleExcellent. Ken was very helpful throughout the process with professional and great manners.
A real pleasure to work with you.
5/5
GoogleHighly recommend this company, the agent (Adam) was enthusiastic and very helpful, he assisted me throughout the process with quick replies and insights, and the process was extremely smooth and quick. 10/10 would recommend
Thank you very much for your kind review; best wishes on your move! The team @ Roundtree Real Estate
5/5
GoogleWell done Roundtree for superb service throughout it all. We have bought our house through Martin at Roundtree and are extremely happy with his work and effort. We also rent out a property through Roundtree and have been so happy with the willingness to help, always returning calls and emails quickly and their honesty! Recommend this agency to all
Thank you for taking the time to review us! your kind comments are appreciated!
5/5
GoogleProperty had only been on the market a week when we achieved almost asking price from second viewing. Completed in eight weeks. The Roundtree sales team managed solicitors and enquiries very well which helped allow such a quick turnaround. Not much to complain about really. A job very well done.
A real pleasure to work with you.
5/5
GoogleI recommended Roundtree to a client. They are the most professional team and have a high level of service and integrity at all times. They follow each step up and take ownership of the task. The client and my self were thoroughly satisfied and will recommend Roundtree to all my clients and contacts.
thank you Very much for your kind review; it is appreciated!
5/5
GoogleGreat agency! I have moved to my second property with Roundtree. They helped me found a better and bigger property for my family as we needed extra space. Every time the transaction was smooth and quick! Highly recommend
Thank you very much for your kind review.
1/5
GoogleThey can't even be bothered to answer their phones, and they're allowing criminals to rent the properties in their hands! Give them a very wide berth!
We are sorry to read your review and learn that you are not happy, if you email us to mail@theroundtree.com we will try to assist if we can.
5/5
GoogleAdam looked after us from start to finish and couldn’t ask for more - many thanks for getting myself and my wife’s perfect flat - 5*
Thank you very much for your kind review; best wishes on your move! The team @ Roundtree Real Estate
4/5
GoogleWe had a really great experience letting a house through Soraya. She was not pushy, available to answer all questions and dealt with everything in a professional and pleasant manner!
1/5
GoogleShame they have a criminal client and rude customer service
Thank you for your review. As we have explained when you called, we are unable to assist with any road traffic collision that may have taken place. The address that you mentioned was not from a property that we had any connection with and we are sorry that we cannot assist you on this occasion.
5/5
GoogleI used Roundtree Real Estate to sell my house and they gave an amazing service and managed to get the price we needed. They kept me updated throughout the process and were a pleasure to deal with. Highly recommended!PositiveResponsiveness, Professionalism
Thank you; your feedback is really appreciated.
1/5
GoogleScammers completely wasted our time and money, travelling all the way to London to view a "flat" that did not exist. Really bloody embarrassing when the owner walked out and said this place is not for rent and Roundtree are scammers. How right he was.
I am very sorry you feel this way and can assure you we do our upmost customer services. your feedback is valued
5/5
GoogleDear Roundtree, All I can say is thank you so much for all your help and honesty in looking after me and my interests. I cant be more grateful. Thank you so much and you will definitely be my first port of call in the future. Kind Regard Dominic
Thank you very much; your review is kindly appreciated. Roundtree Real Estate
5/5
GoogleThe process of buying a property was handled incredibly well by Matthew Lachs at Roundtree who worked tirelessly to ensure that any questions were answered and things moved forward. Would highly recommend
Thank you very much for your kind review and feedback, this is appreciated. Roundtree Real Estate
1/5
GoogleTerrible service. Firstly trying to arrange a viewing was extremely frustrating, four phone calls to try to receive confirmation. I did receive confirmation via telephone but wanted it in writing (never received). I then travelled one and a half hours to view a flat, turns out it wasnt available and it was a house that somebody was already living in (the homeowner advised me to avoid them)! I did receive a text as I was arriving explaining that it was no longer available. Knowing this was a complete lie, I ventured to the premises of the agent hoping to get some answers, only to find that it was shut. I phoned their number and they explained that they were not actually roundtree but only a third party handling calls in liverpool (0208 numbers are london based). He assured me that I will receive a call shortly about travel compensation, I won't hold my breath.....
1/5
GoogleAwful estate agent! I use the word estate agent in it's broadest term. I have been trying to view a property, called several times & left numerous messages but no response. Why advertise a property if you have no intention of letting potential buyers view it? I think if I were the seller I would be even more frustrated, how could you possibly sell the property if the agents won't call potential buyers & make arrangements? I don't know if this is down to incompetence or just sheer laziness, either way doesn't bode well for buyers nor sellers. So I make this recommendation, if you are serious about either buying or selling a property then avoid these jokers & save yourself some time.
1/5
GoogleI don't recomand this agency (special agent SORAYA)She don't know nothing about this job.i wanted to rented a house(3adults and 2kids)And after she forgot to put one child in a list,and she charged money for her mistake...im very disappointing about this agency 👎👎👎 …
We apologise for this and take all comments on board.
5/5
GoogleI have had great services from Roundtree to date, most especially with Adam, the most pleasant person. Highly recommend them
Thank you very much for your kind review; wishing you well in your move!
5/5
GoogleWas extremely impressed by Ken from your lettings department. I felt that Ken had my best interests at heart and really went the extra mile for me to find the right place for me to rent. I recommend you guys to everyone! Thanks so much
Thank you very much! your kind review is appreciated!
5/5
GoogleKen found us the perfect flat in a great location at our budget! Thank you for saving the day!
Thank you Keren for your review! We are glad we were able to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Roundtree Real Estate's London office has 215 reviews across three platforms: 201 on Google, 10 on Facebook, 4 on Trustpilot.
Roundtree Real Estate London is rated 4.3 out of 5 across all 215 reviews, and 4.4 out of 5 on Google from 201 reviews.
Roundtree Real Estate London, 1 Sentinel Square, Brent Street, Hendon, London, NW4 2EL.
