Roundtree Real Estate reviews

★★★★★ 5/5

Google

It was a really great experience with Ken. He was very supportive and helpful throughout the entire process of getting our property. Truly appreciate his effort and guidance!

AKANKSHA · 26 October 2025

★★★★★ 4/5

Google

We were really pleased with Roundtree, we worked particularly with Matthew Lachs who was friendly, honest, sympathetic and always took the time to explain matters to us and do his best for us. Saul and Martin were also great when we had some contact with them. Many thanks for seeing us through the sale.

Michal · 22 June 2020

★★★★★ 5/5

Google

Even though our barrier to staying in our current housing almost miraculously dissolved in the last few days, I had a postive, respectful and appropriately enthusiastic telephone interaction with Adam P. Having worked in customer related roles for decades, I can hear quickly when someone both cares about what they are doing and other Human beings. The Lettings market is a horrible experience right now, with anything decent being snapped up within about 24 hours in a fight for viewings and offers...worse than Job hunting or online dating! with the added pressure of living seperately from my partner still, but expecting our first child in 20 weeks, well....who wants to deal with Estate agents who put quick money before Manners? Adam listened to our unique situation and apparently knew his company's operation and what they would be able to do. I believe I would have been comfortable with Roundtree as the lettings agent if we had gone with them, as opposed to some of the clear alarm bells I had with other companies recently. No idea how long you have been at Roundtree, Adam, nor where you are in your career, but I hope you will always be appreciated professionally.

Tao · 22 June 2023

★★★★★ 5/5

Google

We rented from Roundtree for over 2 years. The whole process couldn’t have been nicer. Soraya in particular was a joy to deal with when we were viewing the place, always helpful and never pushy. When we moved out recently she was also so helpful and reassuring. In our 2 year tenancy any issues were dealt with swiftly and efficiently and we were never made to feel annoying reporting issues like I had with other agencies. All in all a really lovely company with great lettings and maintenance staff. Thanks so much!

Tara · 22 June 2023

★★★★★ 5/5

Google

The team are most welcoming, friendly and super helpful. They made an experience I dreaded an absolute dream. Thank you Martin, Ken and the team.

Chaim · 24 November 2023

★★★★★ 5/5

Google

Excellent service from Selin! Always professional, quick to respond, and great at managing my properties. Highly recommend her and the team!

Laila · 25 November 2025

★★★★★ 4/5

Google

The team under my guidance were extrmeley easy and proficient to deal with - Overall a very good experience with a special thanks to Mathew for a great result.

Anthony · 22 June 2023

★★★★★ 5/5

Google

Roundtree and all the team are very professional and excellent estate agents. Probably the nest agents I have used .They act with integrity and determination to see the transaction all the way through. I would especially like to thank Mathew Lachs and Mark for all their hard work. Great teamwork . Well done.

Millie · 23 June 2018

★★★★★ 5/5

Google

Second time working with Roundtree, this time to sell our flat. Very grateful to Matthew and Saul for a friendly and professional experience. Thank you gents.

Jonathan · 1 September 2025

★★★★★ 5/5

Google

Thanks to Adam I was able to find a flat so quickly and made the process so smooth and easy. Will definitely be recommending in the future

Viola · 22 June 2023

★★★★★ 5/5

Google

Wanted to thank Roundtree for how kind, professional and cooperative they were with us moving in to our new flat!

Arman · 26 October 2025

★★★★★ 5/5

Google

Adam was a fantastic helping person,helping me through the process and guiding me to my new home. Many thanks for your excellent services and guidance throughout

Sujoy · 22 June 2023

★★★★★ 5/5

Google

Many thanks to Adam who helped us find a flat. He was very informative and patient, considering that it was our first rental in the UK.

Elena-Simonela · 22 June 2023

★★★★★ 5/5

Google

My experience with Roundtree Real Estates was straightforward and stress free. A major part of this was the very efficient lettings agent, Ken, who advised us honestly and accurately, at times, even when it was not in his interest to do so! I strongly recommend Roundtree Real Estates and their team.

Yoavbenyoav · 23 June 2016

★★★★★ 5/5

Google

Had the pleasure to meet Martin, started off on the wrong foot. Seems like things are better now. Hoping it stays that way.

George · 23 August 2025

★★★★★ 1/5

Google

I called them regarding a property listed on their website, the person on the phone said its no longer available as it was listed 3 years ago??? Also When I asked for similar properties available , he wasn’t being professional at all… He told me ( not nicely) to look for a room howsoever I know I can get a 1 bed flat with that budget. Not recommending this place👎👎👎

Ss · 22 June 2023

★★★★★ 5/5

Google

Mark and his team are truly outstanding real estate agents. Not only are they very patient but they also take the time to understand what you are looking for in the market. In addition to that they are extremely responsive so you never feel like your waiting for them on anything. They helped our family buy a home in Hendon recently. The transaction was seamless and their guidance was truly helpful every step of the way. One simply can't go wrong. Therefore I highly recommend this agency to anyone.

Marc · 24 June 2015

★★★★★ 5/5

Google

Ken guided and supported us through the entire process. Highly recommend Roundtree. Ask for Ken!

Abe · 16 October 2025

★★★★★ 5/5

Google

I used Roundtree to sell my late mother's property. Matthew Lachs provided outstanding customer service with what was a long, complicated process. He went above and beyond to resolve many of the issues, I also found him to be genuine, honest and was always there to respond to my many questions. Highly recommended.

Mitu · 31 May 2024

★★★★★ 5/5

Google

A perfect personal service!! Would recommend anytime.

Pini · 4 December 2025

★★★★★ 5/5

Google

Ken Poppat of Roundtree Estates has been the best estate agent I've come across. He returns calls promptly, is very caring and I had a very good experience using Roundtree Estates in finding me a home. I would recommend Ken to everybody.

Ruth · 23 June 2017

★★★★★ 5/5

Google

We have just exchanged on a property using Saul as our agent! He was proactive, helpful, always at the other end of the phone when we needed him and most importantly, it was all done with his excellent sense of humour and positivity. It wasn’t a smooth journey but he made the process so much easier! Thank you again for all your help.

Rachel · 22 June 2023

★★★★★ 5/5

Google

Matthew was super to deal with he was always helpful, extremely knowledgeable and he acted promptly throughout. I cannot recommend Roundtree highly enough for their positive, friendly and professional attitude throughout my sale. You have a great team - thank you.

Sharon · 23 June 2016

★★★★★ 1/5

Google

Very disappointing service. I was called regarding a property my husband and I were interested in and mentioned we'd also like to view similar properties. The lady said she'll call me back in the evening to see if we could view the property the next day. I didn't gwt a call back and I called everyday for three days. I was promised a call back which never happened. I finally spoke to her today and she explained an offer has already been put through. Well thank you for letting us know and thank you for the apology we didnt get having to run around for a reply. She then asked how many people were looking but I'm sorry, i gave you all this information already and I'm not wasting my time again. We'll take our custom else where.NegativeProfessionalism

Nishita · 26 August 2020