Trusted Agent profile · London
★★★★★
412 reviews across 3 platforms
69 Greenford Avenue, Hanwell, London, W7 1LL
Robertson Smith and Kempson's office in London, at 69 Greenford Avenue, is rated 4.6 out of 5 across 412 reviews on three platforms, including 249 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFantastic team, assisted with the sale of a property in Hanwell. The team were very professional and could not be faulted, in any aspect. Will certainly recommend to others to use your services.
Dear B C, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGreat start ton finish! After walking in to the agency we had our offer accepted within 2 weeks. Definitely recommend
Dear Gregory, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleWe didn't initially go with RSK when selling our house and we quite quickly regretted it. When we switched, we found the team easy to work with and very professional. Their local knowledge and insights into the housing stock in the area was really reassuring and they made what is quite a difficult process much much easier.PositiveResponsiveness, Quality, Professionalism
Dear Richard We are thrilled to hear that you are pleased with the service you have received from our Hanwell office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery good service from Michael and Hanwell team patiently easing the way through a seemingly lengthy house purchase. Thankyou.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
TrustpilotWe have had great service from the team…
We have had great service from the team at Acton RSK, but in particular Angelina has been patient and good-humoured throughout, beyond the call of duty! Thank you so much! RSK let our property quickly, communication was excellent, and we don’t hesitate to recommend them.
5/5
GoogleZak was a joy to deal with, his good energy was much appreciated in helping you look for a home. Zak was helpful, attentive and always in communication. He is knowledgeable on the area, so get in touch with him if you are looking for your place in Hanwell.
5/5
GoogleI couldn't be happier with the service I have received at Robertson Smith and Kempson. Zac, especially, has been nothing less than amazing in helping me find a new home, and being there to answer any questions I have, or assist with any problems that have arisen. I would highly recommend the Hanwell branch to anyone looking to buy in the area.
Dear Deborah Sherwell, Thank you for taking the time in providing such lovely comments about Zac in our RSK Hanwell office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
TrustpilotThe Ealing team are very professional…
The Ealing team are very professional and responsiveThey know the market well and have found me brilliant tenants The Manager Altin is extremely helpful and Duncan was very proactive in finding tenants
5/5
GoogleCurrently looking to buy a house, working with Zak at RSK is a real pleasure. Very positive and cheerful individual, a real asset to the company! As an update I have now completed my house purchase and can safely say I would have no hesitation in recommending RSK to others, even at post purchase they are on hand and happy to help with questions.
Dear Jon, I am writing to say thank you for your kind comments about the service you received from our Hanwell Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleAttentive, regular updates, relaible service. would reccoemend
Dear Sirli, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleA very professional business that we have used whilst searching for properties in Hanwell. They are also very community focused and have often sponsored and supported our local street party and Hobbayne Primary School’s PTA events.PositiveQuality, Professionalism
Dear Felicity We are thrilled to hear that you are pleased with the service you have received from our Hanwell office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI first encountered RSK 25 years when I bought my first flat and have returned to them over the years for other sales and purchases. I have just bought a house through James at RSK and really appreciated his care, surefooted guidance and attention to detail. Nothing was too much trouble and the rest of the team were really helpful too. My grateful thanks.
Dear Elaine, Thank you for your review regarding your experience with our Hanwell Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleThank you to the wonderful RSK Team for helping us to purchase our house, despite all the Covid related challenges and delays . Tim, Stuart, Jonathan, Amar and all the other exceptional staff have really helped us through this process, and I'm grateful for all their help. I commend them for their professionalism!PositiveResponsiveness, Professionalism
Dear Shaila, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleFast and prompt action taken on requests and concerns. Basically they get the job done and I wish I’d used these agents first rather than messing around with cheaper agents previously. I wasted so much time and money by going with another local estate agents in Hanwell. Helpful and understanding staff. Jonathan and Zak and co were great.PositiveResponsiveness
Dear Gillian, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleA great local agent! They sold our flat for us and we bought our current house from them. Great at giving feedback after viewings and staying in touch. Very active in supporting the local community, always present at Hobbayne's School Fairs and providing generous sponsorships :-)
Dear Ione. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad been some real estate around Hanwell, greenford and ealing for property with competitive price. The services which i received from there knowledgeable staff make me comfortable enough to do business with this company.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJames's support, knowledge and professionalism made the whole process of selling the family home a lot easier than it could have been. His advice and recommendations greatly helped in our decision making. Because of his actions I would have no hesitation in recommending RSK Hanwell.
Dear Nadia, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Hanwell office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotRSK market and manage my property…
RSK market and manage my property rental and always provide an excellent service. They take the stress out of the process by always being responsive, professional and a pleasure to deal with.
Dear Adam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleStuart and the rest of the RSK team were incredibly helpful in our search for a house in Hanwell - they listened to all of our feedback and were proactive in finding houses that met what we were looking for. Always very responsive and straightforward to deal with. Would highly recommend.PositiveResponsiveness, Professionalism
Dear Daniel, Thank you for taking the time to leave lovely comments about your experience with Stuart in our Hanwell office. Feedback is greatly appreciated by the teams and makes all their hard work all the more worthwhile. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleSuper efficient service offered with RSK. Staff were extremely professional and dedicated. If you need advice, speak to Jonathan - he had a great knowledge of the area, very hard working and responsive to calls and emails organising viewings to a range of great properties at flexible times. Thanks for all your help! I would highly recommend using these agents.
Dear Sinéad, Thank you very much for your great review regarding our Hanwell Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleLouie Seamons has a great demeanor. He is polite, well spoken and a great communicator. Should you require any assistance he is always happy to help. Wishing Louie a bright future in his career
5/5
TrustpilotExcellent service from Ishaan Badshah
Excellent service from Ishaan Badshah, very helpful and understanding the customer requirements .
Thank you for leaving a wonderful 5* review. Kind regards, Sarah
5/5
GoogleI found this company exeptionally professional and helpful. Comparing to others in this postcode they are fast, motivational for byuers and kind to the seller. Thank you for job done. It was a pleasure to have business with you! Good luck to all of you: Amar, Stuart and Jonathan!
Dear Nina, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hanwell office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotRSK professionalism and customer focus.
RSK have shown professionalism and customer-focussed service in helping us to sell and buy, despite the complexities of our unique circumstances. I’d like to single out Jonathan and Tim for being there when needed and for creating a backchannel for the chain to flip. Deserved 5 stars.
Dear Phil, thank you for taking the time to leave us a 5* review. We are pleased to read that you had a great experience with Jonathan and Tim in our Hanwell office. Kind regards Sarah Tranter Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Gold.
