Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

953 reviews across 2 platforms

1 Central Buildings, The Broadway, London, W5 2NT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

790

Reviews on Google

This office

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Such an amazing experience! Wouldn't recommend another estate agent after dealing with Carmen. She made the whole process smooth and such professionalism. Would 100% recommend and dealing with Carmen!

Amy · 17 June 2020

Agent replied · 16 June 2024

Dear Amy, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Thanks to the team of Keiley, Kelly and Kris for efficient sale of our property. In a highly competitive market, this friendly team deliver sales through quality service. Thanks all - highly recommend

George · 18 June 2018

Agent replied · 16 June 2024

Dear George, We appreciate you taking the time to submit your review regarding the service you received from our RSK Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Trustpilot

Fantastic service

Fantastic service, was always available and worked very efficiently in helping me and my fiance purchasing our first house together.

Jack · 1 March 2022

Agent replied · 15 June 2024

Dear Jack, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Ava and her colleague at the Ealing branch were very punctual, informative and professional when showing us around a property at the weekend. More

Nicola · 17 June 2021

Agent replied · 16 June 2024

Dear Nicola, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Amy Knew exactly what we wanted when looking for a new place to rent. Showed us a number of places tailored to our needs. Her professionalism was great. Highly recommend!

Adam · 18 June 2019

Agent replied · 16 June 2024

Dear Adam, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

I received a great service from Angelina

I received a great service from Angelina. It was the best service I have ever received here in London.

Wagner · 21 February 2022

Agent replied · 15 June 2024

Dear Wagner, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

superb customer service

Fantastic team, superb customer service.Thank you helping us to find the right property, and your support in buying process.

Dash · 18 February 2022

Agent replied · 15 June 2024

Dear Dash, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Long standing customers of this well know and established estate agent in West London. The staff are always polite and helpful, listening to their clients requirements and helping to achieve them

DEIRDRE · 18 June 2018

Agent replied · 16 June 2024

Dear Deirdre, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Great experience with professional and friendly staff. Altin found us properties that satisfied all ours requests. Really helpful, always ready to give us support and advise. We really recommend them.

G · 18 June 2018

Agent replied · 16 June 2024

Dear Gabriella, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

The consultant that was helping us with house hunting was Sona Teymuri.She was lovely,helpful and very professional.If your house hunting,call her.

Hafsa · 17 June 2021

Agent replied · 16 June 2024

Dear Hafsa, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Efficiency and regular communication helped me move into my property as soon as possible. Krishan and kerry were both very professional and helpful especially as a first time buyer.

Craig · 18 June 2018

Agent replied · 16 June 2024

Dear Craig, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Great team, helped a lot , found my perfect flat. Appreciate all the help from Sona and DunkinPositiveProfessionalism

Hanna · 24 August 2021

Agent replied · 23 August 2024

Dear Hanna, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. We wish you the best of luck in your new home. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Kealey at RSK sales team is fantastic. She's always been so informative and bent over backwards to help us during our purchase

Mark · 17 June 2020

Agent replied · 16 June 2024

Dear Alitheil, Thank you for your kind words regarding our RSK Ealing office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

RSK Ealing Broadway's Michael is the BEST!

We are lucky to find Michael as the BEST property agent we have ever met so far. We really want to show our deepest appreciation for his past months' professional follow-up and service. His colleague Domnick and all the teammates are super as well, swift and accurate response.

Elan · 19 September 2021

5/5

Google

Although we signed a contract with another company, I wanted to mention Agent Molly from RSK Ealing who made great efforts to help us find an apartment. She gives a sense of integrity, professionalism and honesty, and does it politely and always with a smile, it was pleasant to work with her

אסי · 17 June 2020

5/5

Trustpilot

Michael helped me with the sale of my…

Michael helped me with the sale of my house and he has been a pleasure to deal with. The sale was a complicated one; yet Michael handled everything with the professionalism at all times. I would have no hesitation in working with RSK again in future.

Neda · 29 September 2021

5/5

Trustpilot

Great service ..

Great service ... got it all sorted within a few days

Jan · 21 February 2022

Agent replied · 15 June 2024

Dear Jan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Really positive experience with the sales team at this branch. Will definitely be returning. Worth the 5 stars.

Bailey · 24 August 2020

Agent replied · 23 August 2024

Dear Bailey Mulhall, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

What a fantastic service by RSK and in…

What a fantastic service by RSK and in particular, their hard-working agent Jonathan. He really listened to what we were looking for which resulted in us buying our dream home. He was there to guide us through the whole process making our lives a lot easier. We can’t thank him enough!

Becky · 28 January 2020

5/5

Google

We were extremely impressed with the service we received RSK. The properties we saw were in great condition and we were offered flexible times to do viewings. Once we found our chosen property the process was prompt, efficient and straightforward. We very much enjoyed working with the team. Keep up the good work!

Kate · 25 August 2017

5/5

Trustpilot

The team at RSK are exceptional

The team at RSK are exceptional. They helped us at all stages of the purchase, even after we moved in. Whatever the negative perception is of estate agents, this team stands apart from that stereotype. Certainly would do business with them again.

Yasser · 30 September 2021

5/5

Trustpilot

Excellent

Excellent professionalism in helping us buying our current house.

Ex · 6 November 2021

Agent replied · 15 June 2024

Thank you for taking the time to leave us a 5* review. We wish you all the best in your new home. Kind regards Sarah Tranter Customer Relations Team

5/5

Trustpilot

Very pleased with RSK’s work

Very pleased with RSK’s work, Jonathan’s a hard working agent, always working for the seller to achieve best price. We would definitely work with them again. They worked really hard to get us the best possible offers on the table, giving us regular and detailed feedback from visits.

HollieJayne94 · 28 January 2020

5/5

Trustpilot

Absolutely amazing service from Carla…

Absolutely amazing service from Carla in the Acton branch, we can’t thank her enough. Communication was second to none and she really made the whole process so much easier than previously experienced with other estate agents. Highly recommend.

Charlie · 24 September 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Has Robertson Smith and Kempson won any awards?

Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

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