Trusted Agent profile · London
★★★★★
953 reviews across 2 platforms
1 Central Buildings, The Broadway, London, W5 2NT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDuncan from the Ealing Broadway lettings team is a true credit to RSK, amazing service & personable, thanks for all your support at a very stressful time for me!
Dear Jennifer, Thank you for taking the time to leave a great review regarding the RSK Ealing office. Our aim is to deliver a 5* service to our customers and clients and we are delighted that Duncan achieved this for you. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleGreat help in getting my property back on the market. Small touches like prompt response to mails, advise on what to expect. The simple bits just done well. Thanks
Dear Kevin, Thank you for your kind comments regarding the team and your lovely review. We really appreciate you taking the time to leave a review and wish you all the best. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMichael Shaw at RSK was extremely helpful and supportive throughout the entire process allowing us to meet very important deadlines. I would recommend using this agency and Michael himself.
Dear Sian, what a lovely review you have given regarding our Ealing office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleIt's been a great experience working with Reeta S. @ RS & K in Ealing, she was very patient with me and able to answer all my questions. I would highly recommend working with her!
Dear Maggie, What a lovely review you have given regarding our Ealing office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was a prospect buyer when I approached RSK, and Edwin assisted in finding properties that matched my requirements. He gave excellent service, timely follow-ups, highly organized, and all around friendly and easy to work with. Thank you!
Dear Elisa, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleReetah helped us on our relocation from Spain to Ealing, London. She was very professional, always available, very kind and handled everything with great care. Recommend working with her without hesitation!PositiveResponsiveness, Quality, Professionalism
Dear Samuel, Thank you for your kind words regarding our Ealing office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotBrilliant customer service from Micaela
Brilliant customer service from the first phone call by Micaela. She has been extremely helpful, kind, professional and always responded promptly on my emails or phone calls. She has helped me to move to the beautiful flat with my daughter and always provided me with needed information or advice. I would definitely recommend her as an estate agent and just want to thank her for all her hard work.
5/5
GoogleVery pleased with the overall service provided. Staff are friendly and easy to deal with, and work very fast and efficiently in securing new tenants. More
Dear Ashkan. We are delighted to read that you have received great service from the team in our Ealing office. We hope that we can assist you again in the future. Kind Regards Sarah Tranter Customer Relations Team
5/5
GooglePositive experience. Mike and the RSK team showed me around a few properties which were good but ultimately not a fit for me at the time. Professional firm and good experience, however, so I would recommend.
Dear Oliver Ganguly, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotGreat customer service!
Great customer service from Daisy! Always helpful, polite and professional
Dear Shazy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReeta helped us every step of the journey and really went the extra mile to help us find our place. We're really appreciate it!!!
Dear Emmett, Thank you for taking the time to leave a review regarding your experience with Reeta in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotRude staff who will not listen to a…
Rude staff who will not listen to a legal matter go ahead and sell property anyway. And then threaten you with the police.
Dear Elizabeth, I am concerned to read your comments and I have passed these to the Director of the Area. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThank you so much for all of you help…
Thank you so much for all of you help and advise. Great bubbly personality and made my experience much easier. Thank you again Carla Bergonxi .
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIf you want outstanding service , ask for Michael ! Me and my partner had pleasure to met such a great agent , who knows how to do his job properly ! Fully recommend.
Dear Karolina Krzemien, We are delighted that you took the time to leave such a fantastic review which the RSK Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHad a really good experience working with Shaniyah, She has been very helpful.
Dear Nizar, Thank you for taking the time to leave a wonderful 5 star Google review. Shaniyah will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service from start to finish from…
Great service from start to finish from Luke. Thank you very much would definitely recommend this company so sell your property quickly and professionally
Dear Lee, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleQuality service and experience. Gabriella from RSK would go beyond to ensure all our problems were solved. We wouldn't be able to rent the property without her solid efforts, expertise, and professionalism.
Dear Shoaib, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleIt was great experience working with Kealey and Edwin from RSK Ealing branch. They were just very professional and made sure we had a smooth experience with our property purchase. Highly recommended.
Dear Satish, We appreciate you taking the time to submit your review regarding the service you received from our Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotCameron Williams listened to exactly…
Cameron Williams listened to exactly what we needed and found us our perfect house. We are so grateful for Cameron’s foresight and dedication.
Dear Anoushka, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThe agent really listens to my needs…
The agent really listens to my needs and my criteria in looking for a place. He’s super responsive and he deals with it in a timely manner whenever there’s a problem. He follows me up every now and then even during lockdown. It’s not easy to find an agent like this if you know what I mean, I’m super grateful.
1/5
TrustpilotNot even a 1 star
Not even a 1 star, been waiting for 3 days to hear back regarding the offer we made. very unprofessional! wasted our time and acted like they don't care and it was not our fault that the landlord has not replies but for sure they were not honest with us regarding what was going on! I would not recommend them to anyone!
5/5
GoogleWe are really pleased with RSK, they very professional and on top of everything. Leah found us great tenants in less than a week of having the property in the market. She is super!
Dear S9 Tech, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotHad a fantastic experience buying…
Had a fantastic experience buying through Robertson Smith &Kempson the entire team were an absolute pleasure to work with thank you
Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleThe RSK team was well looking after me to find an appropriate property. I enjoyed there professionalism and reponsiveness to my demands. Thank's a lot to the team. Wolf
Dear Wolf Wichmann, Thank you so much for the fantastic feedback, the team at RSK Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
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The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.
