Trusted Agent profile · London
★★★★★
953 reviews across 2 platforms
1 Central Buildings, The Broadway, London, W5 2NT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat service, they closely supported me throughout my property searching and I could find a property with which I'm satisfied. Thanks so much!
Dear Satoshi, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSecond time I’ve used the Ealing team. The team were very professional, friendly, sold our flat within a few weeks and got us the house we wanted. They kept the sale and purchase process moving with all parties ( lawyers, buyers and sellers). Great work Krishan!
Dear Malli, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleUsmaan from the Ealing office was great at offering us properties which fit our criteria's. Great service
Dear Matthew, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe staffs are cheerful and helpful. They answered every question in details. I’m still waiting for my dream flat though. I bet they will let me know as soon as one comes up.
Dear Aston, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK (Ealing) have been really great. Their services have been very professional and helped my house move without any hassle. Look out for Liyah who has been really fantastic with the paperworkPositiveResponsiveness, Professionalism
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe've had a property tenanted through RSK for a couple of years. Altin found us some great tenants. I popped in today to clarify some contractual points and talk about potentially … More
Dear Kim, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service all round Excellent service all round from 1st enquiry through to completion. The advise was good, the communications prompt and relevant. I would definitely recommend this agent and in particular, Molly , who was always polite, courteous and understood our needs.
Dear Anas Aly, Thank you so much for the fantastic feedback, the team at RSK Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleRSK sold my house at the asking price. I found Paul and his team helpful and professional throughout the whole process. I would definitely recommend them and use again in the future.
5/5
GoogleNot the typical lazy and opportunistic letting agency in Ealing (which would only call you when they can flock you something and disappear for weeks) but genuinely interested in helping you find a place. Han's customer service skills stand out- give that man a promotion!
Dear Giacomo, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Ealing Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleExcellent service, fast communication, looks out for both parties, pro estate agent
Dear Kay, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleVery efficient and friendly service from Mike at RSK. We achieved a realistic value for the house and were very accomodating with logistics or sorting out the sale. Would use RSK again
Dear Mark, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally good customer service dealing with the team, Reeta, Molly, Altin and Hans all were excellent throughout. Not the normal behaviour from a letting office, they all went over and above. They were also super quick and efficient. Pleasure to work with.
Dear Daniella, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIt's been great having Duncan from RSK to help sort my lettings out. He's responsive and very nice to work with.
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleThe whole team at RSK work very hard, are very professional and inevitably find very good tenants. Have been using them for 20 years & I would happily recommend them to any new landlord or prospective tenant.
Dear Krzysztof. Thank you for taking the time to leave a review regarding your experience with our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie from RSK helped me and my partner to secure the rental property and meet the landlord. Very helpful team.
Dear Zoon, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGina thank you by heart! Excellent customer service 💫 …
Dear Katie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Georgina. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI have contacted many estate agents and Reeta from RSK is particularly professional. She listen to our enquire, and very patently answer all our questions! Incredibly smooth to deal with!!
Dear Ian, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI bought a flat through this estate…
I bought a flat through this estate agent it was excellent in helping me with organising my paperwork.I highly recommend this company.
Dear Saeid, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK (Bradley) has been incredible to work with. Professional, reliable and always communicating with any updates throughout the process. I would highly recommend for any one looking to buy or sell a property!PositiveResponsiveness, Quality, Professionalism, Value
Dear Kim, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Ealing Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleExcellent service; the best estate agents we dealt with when looking for a home to rent. Responsive, knew what we were looking for and helpful along the way. Sona in particular has been fantastic! Thank you!
Dear Seif, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards Sarah Tranter, Customer Relations Team
5/5
GoogleHave used Rsk twice and twice they have done a brilliant job. Excellent advice on all aspects, Over 30 viewings within a week using their huge database, 5 good offers and lots of support all the way through to completion. Whole team very experienced.
Dear Michael, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleThank you for your help.
5/5
TrustpilotBrilliant service and would highly…
Brilliant service and would highly recommend! Many thanks to Carla for all your help you were a star!
5/5
GoogleFantastic service - professional and efficient. Looked after by Gina, who was excellent.
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.
