5/5
TrustpilotEasy communications
Joshua Reeback made our experience with our flat move smooth and quickly. Was very prompt with replying and kept communications between landlord/agent/tenant easy.
Trusted Agent profile · London
Robert Irving Burns London reviews
★★★★★
211 reviews across 3 platforms
19 Margaret Street, London, W1W 8RR
Robert Irving Burns's office in London, at 19 Margaret Street, is rated 4.0 out of 5 across 211 reviews on three platforms, including 157 Google reviews rated 3.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleTried calling a few times for days and no response
5/5
GoogleWe have secured a stunning apartment in Holborn, thank you very much for your help Matt! Extremely professional, responsive at any time of the day, Matt made the entire process really smooth. I would highly recommend him and Robert Irvin Burns letting services to anyone!
5/5
GoogleWe leased through RIB for 5 years and only left as it was time for a change of scenery after a year of lockdowns. Julia has been professional and prompt in handling all issues that arose during our time here. We felt supported as tenants and would definitely recommend.PositiveResponsiveness
1/5
GoogleTwo of their employees visited my office premises that have been occupied for over 6 years with on time payments and threatened to change locks because a lease renewal was not signed in a timely manner. Some of this delay is attributed to their solicitors sending the lease renewal to the wrong address and sent me another client's completion statements. Very unprofessional, completely unacceptable behaviour
5/5
GoogleRIB was great at supporting us in our the letting process for our new apartment. Maria was good at clarifying all the nessesary steps and was quick at replying all our questions.
5/5
GoogleThanks to Maria for all her help with moving into our new apartment in Fitzrovia despite all the current demand in the market. Her service was professional and moving in was seamless.
5/5
GoogleWe recently rented a flat through RIB and the entire process was incredibly smooth and easy. Having found a flat we were very set on, our estate agent Rebecca managed to get us a video viewing within an hour of our request for further information, and had the offer form sent to us the same day. Throughout the whole process she was available to answer any questions we had, and always had time for us, going above and beyond! Would highly recommend RIB to anyone looking to rent in London.
5/5
TrustpilotFantastic service
Lee Koffman and RIB did a wonderful job selling our flat in Hampstead. Lee suggested a far more ambitious asking price than competing agents and obtained multiple offers close to ask. He updated us every step of the way, and he connected us with experts for the necessary assessments, quotes, and repairs. We're immensely grateful and look forward to working with Lee again in the future.
5/5
GoogleReally good company that I would definitely recommend. I feel very grateful for Matt who is all the time there for anything I need for my new flat, he has been very kind and sorts any issues I have straight away! Thanks so much Matt!!
5/5
GoogleI organised a valuation with Sam, who gave me some very valuable and insightful data around NW1/NW8 crossover. I look forward to working with Sam and the team moving forward.
3/5
GoogleI chose RIB because I was very impressed by Julia, who is a consummate professional. I was pretty happy with the way in which RIB marketed my property, that is until I made the decision to take the property off the market. When I collected the keys the agent I collected them from was incredibly rude and sneering. It.completely spoiled my experience.
5/5
GoogleI worked with Rebecca and she is incredible! She was on top of everything, very communicative, and so supportive throughout the process. She made me experience working with RIB wonderful ☺️
5/5
GoogleMany thanks to Rebecca.Although this is my first time to rent a flat, she tirelessly answered my questions and helped me rent my favorite one.
5/5
TrustpilotExcellent response with flat issues
Have been renting a property through RIB for a little over a year and the experience has been incredibly smooth. Property managers Daniel and Ishmael respond to any issues with the flat promptly and in a friendly and professional manner.
5/5
GoogleI asked to see a flat for rent and Maria was absolutely helpful and friendly. She also kept in touch and even suggested a few ideas that were very welcome. My experience with RIB was very positive.
5/5
TrustpilotWell Organised Process
Rebecca organised the procedure very smoothly as even though I was in Turkey during the offer and rental process, she informed me on every development and was really helpful. Thanks to her, I have successfully rented my first flat in the UK without encountering any problems.
1/5
GoogleI've been their client for the last 2 years - never again. The worst agency I've ever worked with. Absolutely unhelpful, rarely reply to our emails. we've had several issues in our flat - they didn't manage to solve any of them. A bunch of lazy people only interested in getting paid without doing any work for their clients.
Agent replied · 6 June 2023
We are sorry that you experienced this issue. As a company which prides itself on accountability and customer service, we are disappointed that we did not meet the high standards we set for ourselves. Please could you email us on info@rib.co.uk with more information on your specific situation so we can attempt to rectify the issue?
1/5
GoogleWorst experience ever, just stilling your money and no help at all
5/5
TrustpilotProfessional service - Highly recommended
RIB personnel has always been responsive to our tenant needs and has been quick in answering our queries. Overall, very supportive in liaising with the landlord and with sending maintenance when needed. Great experience and professional service. Thank you.
1/5
GoogleRIB a have been responsible for fixing the central heating in a flat in Holcroft Court W1 since October 2021. It is still not fixed. It is frankly inept management that allows this basic need to go unresolved for 4 months through a winter …
Agent replied · 31 May 2023
Dear Jonathan, As you will be aware, the property you discuss is located in a council block … More
5/5
GoogleJason was great - he showed us a range of apartments, got a feel for us and showed us something that exactly matched. He also went above and beyond with getting our contract over the line as we had just moved from Australia.
1/5
GoogleEasily the worst property management company I have dealt with and I've dealt with some bad ones. Our building they took over 3 years ago is falling apart, incorrect and illegal service charge demands, charging for non-existent services. Staff changing every 6 months trying to clean up the mess of the previous ones then giving up once they realise its too far gone. Thankfully, we are in the process of getting them out and I can't see them lasting long the way things look. Currently, I think there are 2 people are actually trying to run the whole operation. Steer clear!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had the chance to work with Issy in my search. She was very professional along the whole process from the beginning until the signatures. Very responsive, she would even respond to messages after working hours which is in my experience very unusual and has been very much appreciated - she has been a great liaison on both parts and made sure everything happened in a timely manner. I would definitely recommend to work with Issy if you are looking for a property in central London.PositiveResponsiveness, Professionalism
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