Trusted Agent profile · London
★★★★★
211 reviews across 3 platforms
19 Margaret Street, London, W1W 8RR
Robert Irving Burns's office in London, at 19 Margaret Street, is rated 4.0 out of 5 across 211 reviews on three platforms, including 157 Google reviews rated 3.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI sold my flat through RIB, and was delighted with the service received. I dealt with David Caldeira and Ajsen, and they were diligent from start to finish. After the flat was put under offer, the buyers Solicitor seemed to do everything in her power to scupper the deal throwing curved balls at every opportunity, but each and every time Ajsen and David batted back, and in the end the deal went through. Well done.
5/5
GoogleI chose RIB as a local estate agents in Fitzrovia because of their deep knowledge of and commitment to the area. I was impressed with them when I bought my property in the area and decided to return to them for my sale. David, the Residential Director (also my point of contact on my original purchase) provided a first rate service on my sale. He had an excellent knowledge of the market. During the process he always kept me well informed, responded quickly to all my queries and demonstrated an ability to get things moving. A first rate agent.PositiveResponsiveness, Quality, Professionalism
Dear Leslie, Thank you for your kind review, we will let David know about your positive comments and will continue offering a fantastic service to all our clients! Kind regards Robert Irving Burns
5/5
TrustpilotRIB has been an excellent agency to…
RIB has been an excellent agency to deal with. The flat we rented was in a fantastic central location, making everything easily accessible.
Thank you so much for your wonderful 5-star review Giorgi! We’re thrilled to hear that you had such a great experience, and we’re especially glad that Iva made such a positive impression. She truly goes above and beyond to provide exceptional service, and your kind words mean a lot to both her and our entire team. We’ll be sure to pass along your feedback, she’ll be delighted to hear it! Warmest regards, The RIB Team
5/5
GoogleUrgently needed to secure a place when I reached out to RIB. Maria was quick and efficient to handle the viewing, documentation and signing- managed to secure the place within a short time frame. Negotiations were also well handled by the agent despite having not met/spoken to the landlord before.
5/5
TrustpilotI completed my lease with Daniel Bullen with perfect pleasure …
I completed my lease with Daniel Bullen from Robert Irving Burns. During the process, I thought I would have great difficulties due to being out of the country, but Daniel provided me with full support at every stage without getting tired. I was very pleased with how quickly he responded to my emails and devoted himself to the solution process. I will be grateful to him for the rest of my life. Thank you again to Robert Irving Burns for having the chance to work with Daniel.
5/5
TrustpilotDaniel is doing very well
Daniel he’s doing very well. RIB has now been managing our apartment for three or four months and so far any problem that has a arisen he’s jumped onto straightaway. He is easily contactable and always responds to me quickly. He asked me to review early on but I didn’t have the benefit of any problems with which to make observations. I now have, and he is doing good and looking after us well. Long may it continue.
5/5
GoogleMi experience with RIB has been great. We were looking for a long term letting of one year and our seek was much more difficult than we were expecting. Regardless an unkind reception the first day at their offices, everything has been very pleasant, friendly and efficient. Our Counterpart Viola has been really nice to us and has been always available to solve our necessities.I strongly recomend to work with RIB.
5/5
GoogleAs a client of RIB Estate Agents in London, I had a really positive experience with their residential letting services. They were great at finding the right tenants for my property. Their team really knows the London market well, which was evident in how quickly they found suitable tenants. What impressed me the most was their attention to detail in managing my property. They offered advice on how to maximise the rental value and took care of all the advertising and viewings. The personal touch was a big plus, having a knowledgeable staff member at each viewing made a real difference. They also handled all the paperwork efficiently, which was a relief. From negotiating the rent to managing the tenancy agreement, everything was taken care of professionally. It’s clear they have a lot of experience in this field. I’d definitely recommend RIB to anyone looking for a reliable lettings agent in London. They made the whole process stress-free and managed my property as if it was their own.
5/5
GoogleHad the pleasure of being supported by Josh in my property search. Pleasant, polite and professional throughout, very responsive as well. Highly recommend
5/5
GoogleFantastic experience with RIB. Siobhan Dulake was particularly helpful through my tenancy process. Very approachable, super efficient and extremely thorough. Definitely a company I would like to work with again in the future.
Hi Aman, Thanks for your positive feedback, we are always trying to provide the best level of service possible to all our clients. We will let Siobhan know about your positive words and look forward to continuing to assist you in the future! Kind regards Robert Irving Burns
5/5
TrustpilotIshmael is really helpful
Ishmael is really helpful. I’ve had issues in the flat for almost one year that previous agents just kept postponing and ignoring and Ishmael was proactive and they were finally fixed. Thank you!
1/5
GoogleAbsolutely shocking service. And appalling staff response. Apart from Omid who has just started there. Due to RIB’s negligence over the 10 or so years the building has fallen into a state of dangerous disrepair, resulting in electrical fires and windows getting smashed in from falling guttering. RIB have given multiple SEC 20’s over 10years (for the same works), each of SEC20’s had issues and work could not get started, issues stemming from no-one but RIB as they never followed the correct legal SEC 20 procedures. The works covered by the insurance, that could have gone ahead, have been pushed back year and year again, with no end in sight. Their solution? Have someone come over and take pictures, then never get back to you, whilst also collecting exorbitant service charges, with only 3 working days notice. Emails go unanswered, calls go unreturned, opaqueness and incompetence continues. They are required to go through relevant consultations (insures, surveyors contractors and tendering) and client/leaseholder reporting but there is ZERO transparency and not getting ANY maintenance done in 10 years?! This isn’t about their ‘process’ in trying to get works done, this is about their total negligence and incompetence when it comes to residential properties. They can’t even explain their expenditure breakdown to leaseholders, when asked. They won’t be updating leaseholders on anything of substance, only what they deem necessary which is… ‘don’t give any information to anyone, push the blame around, then take their money’. Honestly, I’m surprised that the entire building hasn’t burnt down. Shocking. P.S. RIB don’t respond to this if it’s going to be another copy and paste job, like the last two responses. Just highlights your inability at problem solving. Thank you, for nothing.NegativeResponsiveness, Quality, Professionalism, Value
Dear George, As you will be aware, we will be handing back the management of the block to the clients, so any issues should be addressed to them. We take the safety and security of residents seriously and have tried to deal with matters including the tree reduction and ongoing subsidence claim. We will strive to deal with other outstanding matters within our control prior to handover and hope that the necessary major works are carried out in due course. Kind regards Robert Irving Burns
1/5
GoogleRIB is managing the building in which I have been living for over 5 years now... and the last years has just been horrendous. My place is in central London - and it has not been cleaned for ages! Someone used to come once a week, then monthly... then nobody showed up anymore, and one day the vaccum cleaner simply disappeared. Their building management team is unresponsive and fails to address any requests - by emails or call - from me or letting agencies. Adding a response to RIB below: You clearly have not investigated nor resolved this as things are exactly as before - that is untidy. So thanks for nothing;-)
Dear Alexandra, Thank you for your view and sorry you experienced issues with our service. Having investigated further, the vacuum cleaner was removed by another tenant and has since been returned with the tenant’s apologies. In addition, since your review the cleaner has also tidied the common parts of the property. We trust this resolves the matter and hope that we can continue to improve our level of service in the future. Kind regards Robert Irving Burns
1/5
GoogleWe recently bought a flat that is managed by RIB in central London, which had a pending S20, following on from a failed attempt to initate a S20. From talking to other residents it is apparent this has been an issue for many years and RIB have been negligent, uncommunitative and incompetent. Leading to a deterioration of the property and in some cases making it unsafe to live in for a period of time. Thus the poor rating to try and get their attention and take some action.
Dear Marcus We understand the new property manager for your block has already been in touch with a number of leaseholders and representatives for the blocks. Whilst we understand the frustration from leaseholders, we are required to go through the relevant consultations process and client reporting. We are keen to provide accurate information and avoid disputes on funding (or lack of) or extent of the works, which would further delay matters. There are also a number of parties and stages involved prior to works being instructed, including insurers, independent building surveyors, contractors and a tendering process, and of course our clients and the leaseholders. Given the circumstances, we are in communication with our clients and will update leaseholders as to the proposed works and estimated costs in due course. Thank you.
1/5
GoogleRobert Irving Burns manage the building where we own a flat. Over the years they have let the building fall into disrepair while collecting exorbitant service charges. In our flat alone there is penetrating damp and in other flats the issues amount to dangerous conditions. Emails go unanswered, calls go unreturned. Be very cautious of this company and ensure you check that they are not the management agents of any property you're considering owned or rented. You'll find it'll be a constant drain of money and your time. I'm leaving this review in the hope this has a greater impact than my year of ignored emails and calls. *UPDATE 21 MAY 2020* I acknowledge Omid has recently been in touch, thank you to him making the effort. I'll await full feedback on the year's worth of unanswered emails.
Dear Louis We understand the new property manager for your block has already been in touch with a number of leaseholders and representatives for the blocks. Whilst we understand the frustration from leaseholders, we are required to go through the relevant consultations process and client reporting. We are keen to provide accurate information and avoid disputes on funding (or lack of) or extent of the works, which would further delay matters. There are also a number of parties and stages involved prior to works being instructed, including insurers, independent building surveyors, contractors and a tendering process, and of course our clients and the leaseholders. Given the circumstances, we are in communication with our clients and will update leaseholders as to the proposed works and estimated costs in due course. Thank you.
5/5
GoogleMaria was extremely helpful in my search for a new apartment, she worked diligently, was always very kind and guided me in every step along the way as well as always kept a good communication level. It was a pleasure to have met her.
5/5
TrustpilotIshmael has been absolutely fantastic…
Ishmael has been absolutely fantastic to deal with. Clear and prompt communication skills and I've felt very well looked after.
5/5
TrustpilotIva and Julia have been incredibly…
Iva and Julia have been incredibly helpful polite and efficient. I cannot recommend them highly enough!
Thank you so much for the 5-star review James! We're thrilled to hear you had a great experience from Iva and Julia and truly appreciate you taking the time to share your feedback. Your support means a lot to us! Kind regards, The RIB Team
5/5
GoogleHave worked closely with RIB during the process of moving out of our current flat and they have been amazing! MASSIVE thank you to Issy and Julia during this time- both lovely, super helpful, great communication and have taken away a lot of stress of moving out. Would 100% recommend these guys :)PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotRebecca 10/10
Rebecca has been of great help, always supportive and attentive to our needs throughout the entire process.
5/5
TrustpilotI’m writing this to express my…
I’m writing this to express my gratitude for all of the dedicated services that Daniel has been providing for us so far as the property manager.
5/5
TrustpilotRIB has been very good to help fix my…
RIB has been very good to help fix my issue when the power went off in my flat. Iva contacted me very quickly giving me first pointers to check myself and was preparing to call the electricians if these checks didn't bring the power back. I was impressed by how quickly and level of urgency Iva solved my problem.
5/5
GoogleI have been using RIB for a few decades already in respect of property matters in London...always responsive and great service. Currently Mr Sam Ghadachi has been assisting me on some property matter and providing excellent advice and service.
1/5
GoogleTried calling a few times for days and no response
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robert Irving Burns's London office has 211 reviews across three platforms: 157 on Google, 5 on Facebook, 49 on Trustpilot.
Robert Irving Burns London is rated 4.0 out of 5 across all 211 reviews, and 3.8 out of 5 on Google from 157 reviews.
Robert Irving Burns London, 19 Margaret Street, London, W1W 8RR.
