Right Now Residential London reviews

★★★★★ 5/5

Google

Top-notch service from our agent Bradley Snape! It would be very hard to find someone as professional as him. Bradley was extremely enthusiastic and hard-working, nearly always giving immediate and clear responses to my enquiries even at late hours. He answered questions before I even asked them. He was highly efficient, informative and transparent throughout the entire viewing/renting process (booking arrangements and negotiations were done at light speed) and I truly appreciate all his help. I've learnt a lot! ☺✨ Tl;dr: Bradley certainly deserves bonus pay. 😎PositiveResponsiveness, Professionalism

Emily · 17 June 2022

★★★★★ 1/5

Google

If I could give this place no stars I would. These people can lie! When you come in for a tour(on time) they will have you waiting because they want to socialise(I never got greeted btw) and never received an apology. The apartment they showed me was clean and nice. But when I moved in my Lord was it dirty! The sink had stains, the cupboard had crumbs, it was filthy.! Also, as I was walking out the building I overheard Dom Moore talking about a resident to potential renters(so unprofessional). This place is a joke. Do yourself a favour, don’t move here. It isn’t worth it.

Momo · 17 June 2022

★★★★★ 5/5

Google

Tiegan was amazing from start to finish! We viewed a couple of flats within a complex in London and she made the process so seamless and easy. She really pushed for us to get the flat we wanted and ended up securing it for us - we are over the moon with our new home and cannot thank Tiegan enough. She showed the perfect balance between friendliness and professionalism. The process from start to finish was complete in 2 days! I would definitely highly recommend Tiegan to anyone in the future! Thank you so much - you're a star! :)PositiveResponsiveness, Quality, Professionalism, Value

Codie · 17 June 2022

★★★★★ 5/5

Google

We have recently purchased a flat through Right Now Residential. Caroline, who was there right at the start of showing us the flat until the very end was absolutely amazing. Very rarely do I see a person so dedicated, friendly and professional. She worked extremely hard making sure that all communications and issues were managed effectively. Most importantly of course being that completion was executed on time. Usually, buying new home is very stressful, Caroline made sure that the whole experience was a pleasant one. Thank you so much Caroline and the team!PositiveResponsiveness, Quality, Professionalism

Livia · 17 June 2022

★★★★★ 5/5

Google

I had an excellent experience with Right Now Residential and in particular, Denim Islam, who was very responsive to all my queries and got back to me very quickly with just the answers I needed. He provided an excellent level of service and furthermore, negotiated very well with the landlord to agree the terms of the let. Both sides were happy with the final terms and I couldn’t be more pleased. Thank you to Denim and the team at Right Now Residential!PositiveResponsiveness, Quality, Professionalism, Value

Soniya · 17 June 2022

★★★★★ 4/5

Google

Teegan was really helpful with getting our offer to the landlord and moving through the process quickly. She also arranged for us to see the property even though there were works going on to make sure we were happy with it. She was really responsive to all my questions and provided me with information efficiently. I also went to a viewing of another of their properties with Dom. He was friendly and professional. Overall, it has been a good experience. My only issue was that it was difficult to get into see the property as work was being done - though I can’t say that’s Right Now Residential’s fault

Bella · 17 June 2022

★★★★★ 5/5

Google

We have had an exceptional service dealing with Right Now Residential, all thanks to Brogan who is truly the most fabulous asset to the business! Brogan has been an absolute dream to deal with from the moment she reached out about a suitable property through to our move. We were not the most straight-forward case for a number of reasons but Brogan went above and beyond in support of us throughout the entire process - more so than any property agent I have dealt with before - and was always one step ahead; incredibly responsive and reassuring. She even managed to secure our move-in date within a week of viewing (for rental)!!! In a world where client handling makes or breaks the success of a company, any team should count their lucky stars to have her on board. Also a thank you to Tallie for helping to wrap things up and was also extremely responsive.

Sophie · 17 June 2022

★★★★★ 5/5

Google

Brogan Streatfield is a wonderful estate agent, helping me to miraculously secure a great rental apartment within 7 days of my first contact with her! She was also happy to answer and resolve any questions or concerns that I had. Once my offer was accepted I was then handed over to her colleague Tallie Maloy who is also great, and ensured that the rest of the process was as easy and smooth as possible, with clear and detailed communication. Well done to Right Now Residential for helping to make lives easier and dreams come true.

Janell · 17 June 2022

★★★★★ 5/5

Google

Great service and honest advice. It is and will always be a pleasure to work with a person as professional and dedicated as Nathan is. Thanks for your hard work.

Mahmoud · 16 March 2026

★★★★★ 5/5

Google

I was pleased to have wonderful service from Sara who helped me find my perfect flat and helped expedite my move in. Additionally, professionalism and willingness to answer any and all questions or concerns that I had really helped calm me down during stressful process. I would definitely recommend Right Now Residential. Thank you Sara.

Rupesh · 17 April 2024

★★★★★ 5/5

Google

This was an excellent experience working with Donovan at Right Now Residential. He helped me find the perfect home and led me every step of the way. He was communicative, friendly, and supportive throughout the whole process. Renting in the London market is daunting to say the least, but Donovan made it a wonderful choice experience, like I was working with a friend rather than an estate agent.

Angie · 17 June 2023

★★★★★ 1/5

Trustpilot

YOU CAN NOT EVEN GET A VIWING WITH…

YOU CAN NOT EVEN GET A VIWING WITH THSES PEOPLE WHEN YOU CALL AND PRESS THE VIEWING OPTION THE PERSON THAT YOU SPEAK TO MAKES IT LOOK LIKE THEY FROM THE SALE/ LETTING TEAM BUT IN FACT, THE ONLY VIRTUAL ASSISTANCE RATHER THAN SAY SORRY THE LETTING/SALE TEAM ARE NOT AVAILABLE ALL I CAN DO IS TAKE DOWN YOUR DETAILS AND ASK SOMEONE TO CALL YOU BACK THEY MAKE MUMBO JUMBO UP AND ONLY ADMIT WHO THEY ARE WHEN YOU QUESTION THEM. I’VE SPOKEN TO ACTUAL AGENCIES. AND ALL THEY DO IS BE HONEST FROM THE START. NOBODY IS AVAILABLE FROM LETTINGS/SALES TEAM AT THE MOMENT ALL I CAN DO IS TAKE DOWN YOUR NAME AND NUMBER AND ASK SOMEONE TO CALL YOU BACK LATER WHEN THEY FREE THESE PEOPLE MAKE IT LOOK LIKE THEY ARE LETTINGS OR SALES THEY EVEN LIE, I’M GONNA BOOK YOU IN.FOR VIEWING, BUT IN FACT, THEY NOT EVEN BOOK YOU IN FOR VIEWING. ALL THEY DOING IS TAKEN DOWN A MESSAGE AND PASSING DOWN TO THE ACUTAL LETTING OR SALE TEAM. THEIR ONE AGENT I AVOID AND THAT OPEN RENT BUT WITH THEM YOU KNOW THEY DO NO VIWING THEY ONLY ADVERTISING ON BEHALF OF LANDLORD THIS COMPANY HAVE NO HONESTY AND AGENT YOU SPEAK SOME REASON DON'T WANT YOU TO KNOW THEY RECEPTIONISTS THAT ONLY TAKE DOWN MESSAGES. THEY CANNOT BOOK IN ANYONE IN FOR A VIWING OR HANDLE ANY BOOKING

Paul · 31 March 2025

★★★★★ 5/5

Google

I called right now residential to rent an apartment in wembley. When Donovan picked up the phone he told me that the apartment is no longer available but asked me to describe what I need and he will help me. Based on that he provided me with a suitable alternative and I was able to view 2 hours later and secure the apartment Thank you Donovan !

Qtyler · 17 June 2023

★★★★★ 5/5

Google

Had a great experience with RightNow, Adam was very responsive with viewings and Mariam guided me through the process with such care and consideration. Amazing service from beginning till check in. It’s made feel very settled and excited for my new adventure. The team were very transparent and clear in communication.

Sandy · 17 May 2024

★★★★★ 5/5

Google

Excellent service. Adam was so kind and flexible. Took everything I said into consideration. I had so many requests and he took care of them all and dealt with my constant nagging! Brilliant communication from them!

Marwa · 9 January 2025

★★★★★ 5/5

Google

Sarah was so helpful finding our flat - having had a string of estate agents who were playing mind games with us and trying to create atmospheres of stress and pressure, Sarah was encouraging, calm, and very kind to us. It made it so easy to make the call to move in!

Mariam · 17 April 2024

★★★★★ 5/5

Google

My experience with Right Now Residential has been excellent. I particularly need to commend Chloe Duong who worked on my case. Chloe is efficient, professional, responsive and absolutely pleasant. She has made what I previously believed (through experience) to be an arduous process so straightforward with progress happening in a timely manner. I cannot recommend her or RNR enough.

Zara · 19 November 2023

★★★★★ 5/5

Google

A huge thank you to Natalie for her incredible help in my apartment search! She was absolutely fantastic from start to finish. Natalie was extremely attentive to what I was looking for, highly responsive, … More

Tom · 14 December 2025

★★★★★ 5/5

Trustpilot

I would like to single out and thank…

I would like to single out and thank Mariam, an employee of Right Now residential, for his high-quality and professional approach to his work. From the very first day, this person helped us solve housing problems, he does his job very well.

Дарина · 19 September 2024

★★★★★ 5/5

Trustpilot

Chloe was superb 5/5

Fantastic experience dealing with Right Now residential. There were lots of complications with my application and Chloe went out of her way to resolve all the issues I faced in a friendly and professional manner, nothing was too much trouble for her. I couldn't be happier with the service I received. Many Thanks

Ian · 21 February 2024

★★★★★ 5/5

Google

Bleona has been amazing - supportive, professional, always available to help and extremely kind. Anyone else getting to know her would be extremely lucky!!

Elena · 19 March 2026

★★★★★ 1/5

Google

I cannot overstate how utterly useless and incompetent Right Now Residential are. If negative stars was a thing then these people wholly deserve them. I lived in a flat managed by them for two years. I had the particular displeasure of dealing with Billie Allen and Kyah Williams to name just a few. During the two years I lived there, there were at least 4 different property managers. We were never notified when one left or when a new one was appointed, which often left our emails sitting unread or undelivered for weeks at a time. Even when property managers didn’t change, emails went unanswered for weeks despite chasers. We lived with a leaky window for over a year which caused significant black mould growth. This was never rectified during the time we lived there, despite chaser after chaser. We found out via visiting contractors that there were significant ventilation/structural issues with the building, which Right Now refused to acknowledge for months. Contractors and builders became our only source of information given that Right Now treated basic information about problems in building as state secrets (and then had the nerve to claim they had been transparent throughout). The level of contempt and condescension they have for tenants in their buildings is truly staggering. A building-wide works programme was eventually launched (with tenants being notified the morning it began) promising to fix various ventilation issues, but despite repeated engagement with the contractors who often came unannounced to scope out the work, the actual problems our flat suffered from were entirely ignored in favour of "fixing" issues which didn't exist. At renewal time, Billie refused to respond to our emails or repeated phone calls regarding the negotiations for over a month, before resorting to borderline blackmail tactics to strong arm us into accepting a nearly 30% rent increase. At the end of the tenancy, our requests for repayment of our deposit were ignored for 6 weeks despite chasers, before they suddenly alleged we were in rent arrears. They had had the opportunity for several months to raise this with us, but chose not to. We soon identified that there were no arrears and this was due to their own incompetence in basic counting. Kyah was particularly unpleasant and condescending to deal with here, ignoring emails, responding selectively, refusing to engage with the substance of the dispute, cherry picking information and ignoring the rest where it proved that they were in the wrong. I truly have never dealt with a bunch of people more unprofessional and useless than the clowns at Right Now. I cannot encourage you enough to avoid them at all costs and go with literally anyone else.

Lawrence · 17 May 2024

★★★★★ 1/5

Google

I had a terrible experience with Right Now Residential, and I strongly advise others to avoid this agency. From the very beginning, the service was incompetent and communication was virtually nonexistent. I paid a holding deposit with the expectation that everything would be handled smoothly, but it quickly became clear that the agency was disorganized and unprofessional. Their referencing team failed to do their job correctly, and despite multiple emails and attempts to contact them, I’ve been left waiting with no response. Even worse, they have kept my holding deposit without any explanation or resolution. The lack of correspondence is appalling for a professional agency, and it feels like they have no intention of addressing the issue. If you value your time and money, steer clear of Right Now Residential. Their lack of professionalism and poor customer service make them an agency you should avoid at all costs.

Mahsa · 16 January 2025

★★★★★ 5/5

Google

I’ve had a very positive experience with the new management at Right Now Residential. Michael has been professional, responsive, and genuinely helpful. …

S · 16 March 2026