Right Now Residential reviews

★★★★★ 1/5

Trustpilot

Avoid rightnow

Rightnow was the property manager for my flat this year and the quality of their service was just awful. The flat was in very bad conditions, and i had to send 5 emails before having an answer and 10 emails before any action was taken. For example when my kitchen sink was blocked it took them 2 weeks to bring a plumber and even after I had to unblock it myself. The communication with the property managers is really bad (I sent emails to a couple of them). They will answer you emails only when they need something from you and ignore all the rest. I definitely don’t recommend this company if you have to rent a flat in London. My house was not clean when I arrived the walls were full of stains and they want to charge us for this at the end of the tenancy. They try to scam a lot make sure you take pictures of everything when you move in.

Mathilde · 30 December 2025

★★★★★ 2/5

Google

Initially was good but ended up really bad, constantly reaching out chasing for updates and told people was on holiday constantly. Was on the build up of the Christmas period but even in operational hours no-one would answer the phone and was told someone would contact me back. Was contacted by the person handling my move which was on holidays eventually and was told I would have solid updates within a day or so. Didn’t get any updates until 3-4 days after once again I had to chase them. In my personal opinion only use right now residential if you absolutely have to - I would try and find the property with another estate agent that your interested in and going ahead with the chosen property (which I did eventually).

Ayman · 9 January 2025

★★★★★ 1/5

Google

There is better out there! Been on the phone trying to leave tenancy contract but there are ridiculously lazy and not helpful at all. The told me that I have to do the marketing for finding a new tenant myself even though I’m willing to pay(the first time I’ve heard of this btw) It’s also hard to get through to them, they take days to reply to simple emails and I’m speaking of the London office specifically by the way. Just some advice to anyone reading this… take your money elsewhere to companies that deserve it and avoid headache and stress. Have a great day.

Darren · 9 November 2024

★★★★★ 5/5

Google

I just moved in to the residence apartment and I call say for sure from the mail I sent to view the property to the date I moved in ~Bleona is a real star, she gave me follow up calls and text while I was unreachable, keep to time and date of viewing, followed up on tenancy ref checks, requested for another viewing she made it possible, reply text on time, except when she is not at work and she would reply with “ oh sorry I wasn’t on duty when you text” and always having a ready to work attitude with smile. I made a complaint about somethings, she made sure it was sorted out. Her customer service and relations attitude and professional level needs to be studied in Harvard. Good job

Amosu · 9 November 2024

★★★★★ 1/5

Google

I had an excellent experience with Right Now Residential and agent Denim Islam. I just moved to London from abroad so I was nervous about finding my first apartment, with lots of questions. Denim was very welcoming and professional. He responds very quickly and I was able to contact, view the apartment and agree to the offer; all in the same day! The entire process is transparent and they're always willing to provide good advice. I was also in contact with Tallie and was also really impressed! Overall, it was a quick and smooth process. Highly recommend. Update: I've renewed my stay, but I regret doing so, and will look elsewhere once my contract expires. When problems arise, the team is very slow in resolving the issue. There is very little communication, and it's not shared to all tenants. For context, we've had a water disruption in our building, and all residents have been without water for a month. During this time, communication has been slow, questions haven't been answered and everyone is left speculating. I understand, that these issues involve many different parties and there is a process, but it's not right to not be transparent.

Changkon · 8 October 2024

★★★★★ 1/5

Google

I’ve been waiting for my deposit to be returned since my lease ended 19 Feb and I first reached out to them on 27 Feb to enquire about the deposit and move out inspection. It’s now 20 March and these guys keep ghosting me - not answering calls, emails, WhatsApp messages, and even ignoring the TDS reminder to return the deposit. For more context, they stopped responding to emails and rejected phone calls starting 5 March. The terms of the tenancy agreement have also defined when the deposit must be returned so they are entirely in breach of the tenancy agreement but do not care. They are terrible, unprofessional, and unresponsive. Edit on 27 March - it has been 27 working days and these guys responded on my Google review, but have not actually reached out to me or responded to my emails asking for a status update. There has been absolutely no movement on my deposit. So further evidence that these guys are very unprofessional, inefficient, and to go elsewhere. They responded to my TrustPilot review saying that they had nothing to do with the deposit - clearly, as you will see from the attached screenshot directly from the TDS website, that was a BLATANT LIE!!!

Teresita · 17 May 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. I stayed at the Antigallican, 428 Woolwich Rd last year for a year and it was the worst experience of my life. Right now managed the property and all they did was rip me off. Internet was terrible, hot water went out for multiple days so many times. Safety was always an issue. And right now were terrible throughout all of it. AVOID THEM AT ALL COSTS.

Shuvo · 1 October 2024

★★★★★ 5/5

Google

I had been struggling to find the perfect property for myself and right now residential made it so easy for me and helped me find the perfect property. Brogan from right now residential is such a kind person, not only did she help me find the property but also made the whole procedure so easy. She’s the sweetest and takes care of every little detail. She’s so helpful and caring. If you’re looking for a property then Brogan is your person!! She’s gonna make your whole experience so worth it!!

Mehak · 17 April 2024

★★★★★ 5/5

Google

It was an absolutely wonderful experience in searching for an accomodation with RightNow Residential. The team displayed a high level of professionalism throughout the process of obtaining a tenancy, conducting background checks, and overseeing the transfer of monies, while maintaining a strong sense of approachability. Brogan and Chloe were my points of contact regarding the property and documentation, respectively. Both displayed professionalism and courteousness throughout the process. I would highly recommend moving forward with RightNow for one's apartment hunting.

Miraaj · 18 March 2024

★★★★★ 1/5

Google

Absolutely poor. Our apartment buildings in Marylebone, Central London were taken over by Right Now Residential and shortly after our wifi no longer worked. It’s now almost been a month and there’s no clear date as to when that will no longer be the case. HIGHLY DO NOT RECOMMEND. There’s also no on site staff throughout the week and considering how many tenants there are that is ridiculous. It comes to do complete unprofessionalism, cutting costs or both. Stay away.

Anwar · 19 December 2023

★★★★★ 5/5

Trustpilot

Great experience. Would absolutely recommend.

It was an absolutely wonderful experience in searching for an accomodation with RightNow Residential.The team displayed a high level of professionalism throughout the process of obtaining a tenancy, conducting background checks, and overseeing the transfer of monies, while maintaining a strong sense of approachability.Brogan and Chloe were my points of contact regarding the property and documentation, respectively. Both displayed professionalism and courteousness throughout the process.I would highly recommend moving forward with RightNow for one's apartment hunting.

Miraaj · 4 March 2024

★★★★★ 5/5

Trustpilot

I was running out of time due to my…

I was running out of time due to my arrival date to London and Remy Tracey who part of the right now residential showed me a lot of studio options that really perfect to me. In spite of difficulty about contact each other because of time difference between Korea and England,She answered me back whenever i asked her to find my place quickly even if in her personal time and also as a person who not that perfect in English, I can say her communication skills are very impressive and helpful to find new place in London I really appreciate about her hard work😊Thanks to Remy and Right now residential

김태호 · 30 November 2023

★★★★★ 1/5

Trustpilot

Poor Service and No Accountability

We had a very disappointing experience with Right Now Residential. They showed little urgency in resolving our hot water issue, which took nearly a month to fix from start to finish. The most frustrating part was that they refused to acknowledge that the problem was on their end, despite the lengthy delay. Poor communication, lack of accountability, and slow response made the entire experience extremely frustrating. I would not recommend them based on our experience.

Abhilash · 5 August 2026

★★★★★ 5/5

Google

Honestly from start til finish it was smooth process, we met Josh which organised the viewing we saw how passionate he is with his work, Mariam who helped us with the application process any documents or any queries I had she answered swiftly & clarified thank you for your patience Mariam. And to Adam who was in contact with my boyfriend Arvin who assist us in securing the flat, non office hours he helped us with our questions. Thank you so much to Josh, Mariam and Adam we are very happy that we met such an amazing team. Arvin and I are very grateful for helping us from day 1 Sincerely, Leannah and Arvin

Leannah · 20 October 2023

★★★★★ 5/5

Google

My experience with Right Now Residential, from start to finish, has been exceptional! I highly recommend finding your next home through them or renting out your property through them. A special mention has to be given to Adam Sutton, who went above and beyond for me on not one, but two occasions to ensure everything was perfect for my new home. Nothing is to big or small for Adam and his level of professionalism and customer service is second to none! Thank you so much Adam and the Right Now Residential team.

K · 20 October 2023

★★★★★ 5/5

Google

I've had the pleasure of working with Layla (Senior Team Leader) at Right Now Residential over the last couple of months as I have moved into a new flat. Layla is attentive and helpful, often working beyond the scope of what is required, to …

Sara · 16 March 2026

★★★★★ 5/5

Google

I rented a flat and Right Now Residential were acting for the landlord. The communications were clear, the process was smooth and the response from the team was quite quick. I also wanted to flag that Mariam was super helpful, happy to respond to our questions and help with any queries. We were quite pleased with the tenancy progression process.

Sanchir · 1 October 2024

★★★★★ 5/5

Google

Hands down the least stressful renting experience we've ever had. Massive thanks to Adam, he was super responsive, patient, and kept us well informed through out the tenancy application process. Shout out to Alison for being so welcoming and helpful, making sure our move-in went smoothly, checked up on us to see if we have everything we needed. And the rest of the team was incredibly responsive and helpful with queries. Great experience from start to finish!

Carson · 23 April 2025

★★★★★ 5/5

Google

I Had a fantastic experience dealing with a young man named Franco regarding my enquiry into a rental property at Luton. From the get go Franco was warm and welcoming and he instantly created a friendly professional rapport with me. His communication skill over several days was spot on. I wasn't able to move forward with making an offer at this stage, however in a few months I will definitely make contact with Franco and look forward to dealing with him again. Thanks Franco, it was refreshing to deal with you and your professionalism shines through where others I have enquired with either seem incredibly bored or cant be bothered. Keep up the great work!!!

Scott · 21 August 2023

★★★★★ 5/5

Trustpilot

Amazing service!!!

The process for renting was easy and less stressful which best shows for this company. They provided a fantastic service for me all the way and replying to any emails/messages from me within minutes. Brogan who is an amazing agent that provided me with the best way to make the tenancy process easy and fast, this was a success for me and I’m so lucky to work with her and I thank her for that. Right Now Residence is a right choice to rent from!!!

Hamad · 1 August 2023

★★★★★ 5/5

Google

My experience with Natalie and the RNR team was exceptional. Natalie took the time to understand my needs and made my property search as smooth as possible. Natalie and her team are extremely professional and will go the extra mile to make sure you are happy. They want to find you the right place and won’t just say things to get a sale. Highly recommend them.

Nicole · 17 May 2024

★★★★★ 5/5

Google

My partner and I were looking for places over the holiday period and Ness couldn't have been more helpful! Despite the current market, she never made us feel like a burden or a number. Ness made every effort to keep us updated during our search and made sure we had the right information, even when she was out of the office! Whatever you're paying her, pay more. She's a true asset to the Right Now Residential team and we look forward to working with her again in future. Thanks Ness! :)

Naomi · 17 June 2023

★★★★★ 5/5

Google

I called RightNow Residential and spoke to Tanveer Ali who has provided an exceptional service in helping me find a new home! This was my first time applying to rent and move home so very nervous and had a lot of questions which Tanveer dealt with very patiently and professionally! The process was also very quick and straight forward and the communication throughout was amazing! I highly recommend RightNow Residential. Thank you for all of your help and amazing service Tanveer !!

Ammaarah · 17 June 2023

★★★★★ 5/5

Google

Spoke to Tanveer on Thursday at 16:00 and by Friday at 0900 I had my new place. He was super enthusiastic and I liked how he spoke. He was not pushy in the way that “deposit now or flat is gone” and he never referred to it as “the property” instead saying things like “let’s find you your new home” which was refreshing and different to other estate agents. He apologised for over communicating but for me it was great to have a step by step account of what was happening and he managed to get the landlord to partly furnish the house which was very welcome. It was just nice he was thoughtful enough of how his communication is perceived and tailors it accordingly. Positive lad, profesional but relaxed which is a hard balance to get. Landlords and tenants should speak to this guy and work with him. Legend. Cheers

MoRe · 17 June 2023