Trusted Agent profile · London
★★★★★
702 reviews across 2 platforms
108 Maltings Place, Tower Bridge Road, London, SE1 3LJ
Right Now Residential's office in London, at 108 Maltings Place, is rated 4.5 out of 5 across 702 reviews on two platforms, including 577 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Right Now Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Right Now Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend Jakub! He listened to all my requirements, showed me great options, and handled everything professionally.
Hi Julia, Thank you for recommending Jakub. We’re delighted to hear he listened carefully to what you were looking for, found suitable options and handled everything professionally throughout., Right Now Residential Team
1/5
TrustpilotMisleading information by Right Now Residential
Living at Dandi Battersea has been a frustrating experience, filled with ongoing issues and broken promises. From the start, we were given misleading information by Right Now Residential, only to realize later that much of what we were told wasn’t true. One of the biggest issues has been the utilities. We experienced a full electricity cut-off for an entire night, and the hot water continuously shuts off in the mornings without any prior notice. The heating in my apartment didn’t work properly for the first six months of living here, despite repeated complaints. What’s most frustrating is the lack of transparency with billing. We were promised that after three months, we would receive a breakdown of our energy bills. Yet, more than six months later, we are still paying random amounts via direct debit with no explanation of what we’re actually being charged for. Despite raising concerns multiple times, Dandi Battersea has failed to provide any clarity. Instead of addressing these serious issues, the management seems more focused on chasing payments than actually delivering the service they promised. Overall, my experience has been deeply disappointing, and I wouldn’t recommend Dandi Battersea to anyone looking for a reliable and transparent living situation.
Hi Sami, Thank you for your feedback. There was a power outage one night following a sub station switch failure which was out of our control and we worked with the third party providers to get this issue rectified as quickly as possible. We have no record of any issues with hot water. We were not aware of there being any issues with heating in your apartment at the moment. There have previously been heating issues reported on 11th December where a heater was provided and then resolved on 14th December. 7th January, you reported to say the heating is not working, maintenance attended same day, and you confirmed heating was working. On 8th January, you confirmed the heating not working again so you were provided with a heater again while we investigated what the issue may be; however you confirmed on 10th January that it's now working and temp is recorded at 23 degrees. If you are currently experiencing any issues with heating, please do report to the team at reception or via the Dandi Living app so we can ensure that this is addressed right away. With regards to the billing, we do apologise that you have not received an actual bill. We have contacted the billing provider to understand their position as to why you are yet to receive this, as neither Right Now Residential nor Dandi provide the bills directly and this goes through a billing specialist. We're sorry that your experience so far has not been to the standard you would expect and that in partnership with Dandi would like to invite you to speak to a member of the team so we can better understand your situation further and look for how we can ensure that this is improved going forwards.
5/5
GoogleBig shoutout to Tanveer, was super consultative and offered great advice. Highly recommend.
Hi V D, Thank you for the recommendation, we’ll make sure Tanveer sees your brilliant feedback!, Right Now Residential Team
1/5
TrustpilotAvoid rightnow
Rightnow was the property manager for my flat this year and the quality of their service was just awful. The flat was in very bad conditions, and i had to send 5 emails before having an answer and 10 emails before any action was taken. For example when my kitchen sink was blocked it took them 2 weeks to bring a plumber and even after I had to unblock it myself. The communication with the property managers is really bad (I sent emails to a couple of them). They will answer you emails only when they need something from you and ignore all the rest. I definitely don’t recommend this company if you have to rent a flat in London. My house was not clean when I arrived the walls were full of stains and they want to charge us for this at the end of the tenancy. They try to scam a lot make sure you take pictures of everything when you move in.
2/5
GoogleInitially was good but ended up really bad, constantly reaching out chasing for updates and told people was on holiday constantly. Was on the build up of the Christmas period but even in operational hours no-one would answer the phone and was told someone would contact me back. Was contacted by the person handling my move which was on holidays eventually and was told I would have solid updates within a day or so. Didn’t get any updates until 3-4 days after once again I had to chase them. In my personal opinion only use right now residential if you absolutely have to - I would try and find the property with another estate agent that your interested in and going ahead with the chosen property (which I did eventually).
Dear Ayman, thank you for taking the time to leave a review, we take customer service very seriously and appreciate you taking the time to provide us with your feedback. Firstly, we are very sorry if communication was slower than expected and whilst the holiday period will certainly have impacted this, we appreciate how frustrating this can be, and we will investigate how our service offering could be improved. Having looked into this matter further, it is noted that your references unfortunately failed the necessary criteria and therefore your Tenancy couldn’t commence. We understand that failing references can be very frustrating and we certainly apologise if the communication of this was delayed at all. We wish you the very best of luck with your property search.
5/5
GoogleJakub was very lovely - recommend working with him.
Hi Sarah, Great to hear you had such a positive experience with Jakub. We really appreciate the recommendation!, Right Now Residential Team
1/5
GoogleThere is better out there! Been on the phone trying to leave tenancy contract but there are ridiculously lazy and not helpful at all. The told me that I have to do the marketing for finding a new tenant myself even though I’m willing to pay(the first time I’ve heard of this btw) It’s also hard to get through to them, they take days to reply to simple emails and I’m speaking of the London office specifically by the way. Just some advice to anyone reading this… take your money elsewhere to companies that deserve it and avoid headache and stress. Have a great day.
Dear Darren, Thank you for leaving a review. We can't find you on our systems so please can you contact customercare@rightnowresidential.co.uk and we can investigate this matter and assist you accordingly.
5/5
GoogleI just moved in to the residence apartment and I call say for sure from the mail I sent to view the property to the date I moved in ~Bleona is a real star, she gave me follow up calls and text while I was unreachable, keep to time and date of viewing, followed up on tenancy ref checks, requested for another viewing she made it possible, reply text on time, except when she is not at work and she would reply with “ oh sorry I wasn’t on duty when you text” and always having a ready to work attitude with smile. I made a complaint about somethings, she made sure it was sorted out. Her customer service and relations attitude and professional level needs to be studied in Harvard. Good job
Hi Amosu, thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Bleona and the team! We hope that you are happy in your new home.
5/5
GoogleJakub is really good and nice
Hi Syrine, Lovely to hear your positive feedback about Jakub! Thanks for taking the time to leave a review., Right Now Residential Team
5/5
GoogleTanveer was super friendly and helpful!
Hi Massimo, Thanks for your review, its great to hear Tanveer was friendly and helpful!, Right Now Residential Team
5/5
GoogleThank you Jakub, very good service!
Hi Sammy, Thanks for the five stars, we’re glad you had such a positive experience with Jakub!, Right Now Residential Team
5/5
GoogleJakub was a really nice guy.
Hi K K, Thank you for the five stars, we’re glad Jakub made such a positive impression!, Right Now Residential Team
1/5
GoogleI had an excellent experience with Right Now Residential and agent Denim Islam. I just moved to London from abroad so I was nervous about finding my first apartment, with lots of questions. Denim was very welcoming and professional. He responds very quickly and I was able to contact, view the apartment and agree to the offer; all in the same day! The entire process is transparent and they're always willing to provide good advice. I was also in contact with Tallie and was also really impressed! Overall, it was a quick and smooth process. Highly recommend. Update: I've renewed my stay, but I regret doing so, and will look elsewhere once my contract expires. When problems arise, the team is very slow in resolving the issue. There is very little communication, and it's not shared to all tenants. For context, we've had a water disruption in our building, and all residents have been without water for a month. During this time, communication has been slow, questions haven't been answered and everyone is left speculating. I understand, that these issues involve many different parties and there is a process, but it's not right to not be transparent.
Dear Changkon, thank you for taking the time to leave us a review. Customer service is very important to us and we are grateful that you have taken the time to provide this feedback. Whilst we are very happy that you were pleased with your initial experience with Right Now Residential, it is regretful to hear that your more recent experiences have been disappointing for you. The recent issue with the water supply at the development caused significant disruption for all concerned and whilst the cause and subsequent repairs were totally out of our control, we do absolutely appreciate the inconvenience that they caused. We sincerely apologise if you weren't updated regularly during these unexpected works. If you have any further concerns, please do email us at customercare@rightnowresidential.co.uk and we will investigate further.
5/5
GoogleJakub was incredibly helpful throughout the whole process and made everything so much easier for me. He was always responsive, supportive and happy to help with any questions I had. Highly recommend him
5/5
GoogleI had a great experience with Jakub Scibura. He was very kind, helpful, and professional throughout the viewing. He took the time to explain everything about the building clearly and answered all of my questions patiently. I really appreciated his support and helpful attitude. Highly recommended!
Hi Bushra, It’s great to hear Jakub took the time to explain the building properly and patiently answer all your questions during the viewing. Thank you for taking the time to leave us a review., Right Now Residential Team
1/5
GoogleI’ve been waiting for my deposit to be returned since my lease ended 19 Feb and I first reached out to them on 27 Feb to enquire about the deposit and move out inspection. It’s now 20 March and these guys keep ghosting me - not answering calls, emails, WhatsApp messages, and even ignoring the TDS reminder to return the deposit. For more context, they stopped responding to emails and rejected phone calls starting 5 March. The terms of the tenancy agreement have also defined when the deposit must be returned so they are entirely in breach of the tenancy agreement but do not care. They are terrible, unprofessional, and unresponsive. Edit on 27 March - it has been 27 working days and these guys responded on my Google review, but have not actually reached out to me or responded to my emails asking for a status update. There has been absolutely no movement on my deposit. So further evidence that these guys are very unprofessional, inefficient, and to go elsewhere. They responded to my TrustPilot review saying that they had nothing to do with the deposit - clearly, as you will see from the attached screenshot directly from the TDS website, that was a BLATANT LIE!!!
Hi Teresita, We sincerely apologise for any inconvenience you've experienced. We are currently in discussions with your landlord regarding the return of your deposit, and we are committed to refunding it within the 10-day period stipulated in your contract. However, please be aware that the time frame is just a guideline and in some situations, unforeseen circumstances may cause delays. Your patience and understanding during this process are greatly appreciated. The team will be in touch to discuss next steps shortly. Update: Hi Teresita, Caroline has sent you an email on this on 17/04 reiterating that this property is not managed by us and you should have addressed this with your landlord. However, she has spoken to TDS and managed to get a confirmation on the release of this deposit for you which has been communicated to your via the same email. Update 13/05: Hi Teresita, As informed previously, we do not manage your property but do still have to confirm the figures to the TDS. Any deductions should have been been discussed between you and your landlord.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I stayed at the Antigallican, 428 Woolwich Rd last year for a year and it was the worst experience of my life. Right now managed the property and all they did was rip me off. Internet was terrible, hot water went out for multiple days so many times. Safety was always an issue. And right now were terrible throughout all of it. AVOID THEM AT ALL COSTS.
Dear Shuvo, thank you for taking the time to share your recent experience with Right Now Residential. We have read your review with interest and concern and are sorry to hear that you feel you have had an unsatisfactory experience. Customer feedback is very important to us and we would like the opportunity to investigate your experience further. We invite you to contact customercare@rightnowresidential.co.uk with any further information. Thank you again.
5/5
GoogleI had been struggling to find the perfect property for myself and right now residential made it so easy for me and helped me find the perfect property. Brogan from right now residential is such a kind person, not only did she help me find the property but also made the whole procedure so easy. She’s the sweetest and takes care of every little detail. She’s so helpful and caring. If you’re looking for a property then Brogan is your person!! She’s gonna make your whole experience so worth it!!
Thanks for a lovely review, Mehak!
5/5
GoogleIt was an absolutely wonderful experience in searching for an accomodation with RightNow Residential. The team displayed a high level of professionalism throughout the process of obtaining a tenancy, conducting background checks, and overseeing the transfer of monies, while maintaining a strong sense of approachability. Brogan and Chloe were my points of contact regarding the property and documentation, respectively. Both displayed professionalism and courteousness throughout the process. I would highly recommend moving forward with RightNow for one's apartment hunting.
Thanks for a lovely review, Miraaj!
5/5
GoogleHad a great experience with Jakub. He was friendly, professional and very helpful during the house viewing. He answered all our questions clearly and made the whole process easy and comfortable. Would definitely recommend him. Thanks again!
Hi Keruliny, Great to hear that Jakub made your viewing such a comfortable and positive experience. Thanks so much for the recommendation!, Right Now Residential Team
5/5
TrustpilotI recently rented a property through…
I recently rented a property through Right Now Residential and was really impressed with everything. Brogan was brilliant. She kept me updated, explained things clearly and made sure nothing was left hanging. Overall, a very professional and straightforward experience. I would happily use Right Now Residential again and recommend them to others.
1/5
GoogleAbsolutely poor. Our apartment buildings in Marylebone, Central London were taken over by Right Now Residential and shortly after our wifi no longer worked. It’s now almost been a month and there’s no clear date as to when that will no longer be the case. HIGHLY DO NOT RECOMMEND. There’s also no on site staff throughout the week and considering how many tenants there are that is ridiculous. It comes to do complete unprofessionalism, cutting costs or both. Stay away.
Hi Anwar. We recently took over the property management of the building, and are aware of on going WiFi issues. We are using best endeavours to work with the landlord to restore this as soon as possible, and keeping residents fully updated.
3/5
TrustpilotTerrible service
I would not recommend this estate agents. Terrible communication from Lucas Terrible management Bad communication Bad delays No guidance Thank you Clinton McKenzie
5/5
TrustpilotGreat experience. Would absolutely recommend.
It was an absolutely wonderful experience in searching for an accomodation with RightNow Residential.The team displayed a high level of professionalism throughout the process of obtaining a tenancy, conducting background checks, and overseeing the transfer of monies, while maintaining a strong sense of approachability.Brogan and Chloe were my points of contact regarding the property and documentation, respectively. Both displayed professionalism and courteousness throughout the process.I would highly recommend moving forward with RightNow for one's apartment hunting.
Thanks for a lovely review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Right Now Residential, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Right Now Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
