Trusted Agent profile · London
★★★★★
597 reviews across 2 platforms
8, St. Thomas Street, London, SE1 9RR
Rentmyhomecouk's office in London, at 8, is rated 4.5 out of 5 across 597 reviews on two platforms, including 89 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotNiraj couldn’t be more helpful.
Niraj has been with us from viewing for our full tenancy. It’s been wonderful to have a point of contact that’s unchanged! Niraj is always available - even emailing me late in the evenings or Weekends to make sure my query was answered! He always works hard on his tenants behalf and has been a large part of the reason we have been happy to stay on at our property for 2 years.
5/5
TrustpilotWhat a brilliant service. Thank you Rentmyhome
Having been a landlord, agent and now looking after a private portfolio for the last 15 years I can safely say that Rentmyhome is the most cost effective and least time consuming way to rent out your home. Added to that you get an absolutely excellent service. The staff are super efficient and friendly, the back office system where you upload properties, read messages and book viewings is really easy to navigate and the inventory service they use are second to none. I let between 5-10 properties a month and will never ever go back to the portals again.Thank you to the whole team at Rentmyhome- what a brilliant service.
1/5
TrustpilotMoney hungry, not for tenants.
We lived in 2 properties in the same building under the same landlord. Avoid at all costs. The landlord we had, hid behind the agency and all he did was pocket money. First of all, we moved into a flat which had apparently been professionally cleaned, yet had marks all over the walls, floors and bits of burnt food at the bottom of the oven. The mattress then had yellow stains on, but we were charged for a new mattress from our previous flat, but the mattress in our new flat wasn’t replaced, so where is the money going? Into the landlord’s pocket? The skirting board was off the wall in the hallway, we offered to fix and paint the walls of the flat, we were told we need to pay for ‘professional’ painting. We then were left 5 days without a toilet or shower, because the flat uses an electric system called Saniflo, which broke. Instead of them coming to look at and sort the issue, they spent 3 days asking us what we put down the toilet. They then ordered the wrong parts, all this time we had to travel to the gym or shopping centre to go toilet. Then the kitchen drainage uses the exact same system, which broke, causing the kitchen to flood, and the tap in the kitchen broke leaving no hot water. This was like this for the last month of living in the flat, we messaged daily and was told they would come fix. We moved out before this was fixed, so this entire time, we was paying to go wash our clothes elsewhere. They also charged us £60 just for an engineer to come look at the issue, without even knowing it was our fault it was broke (which the engineer confirmed it wasn’t). When we paid the £60, we were the just sent a number for an engineer, they didn’t even book and sort it their self.In these times, with cost-of-living crisis, the landlord is just taking money for issue which aren’t our fault. For the entire 2 years, we haven’t been able to contact the landlord once, he hides behind the agency. Furthermore, we put a negative review last year regarding this, and they paid us to take the review down (returned more of deposit back). Please avoid at all costs, unless you want to have constant problems, awful communication and your deposit stolen from issues out of your control. Awful service, awful experience.The agency is completely for the landlord, and not for the tenant. As a tenant with RentMyHome / reliance properties, expect to have the blame for every issue (which are not even in your control) pushed upon yourselves, and expect to be overcharged for these issues. The agency will completely protect and hide the landlord, you have no chance of being able to contact the landlord directly ever, but when you challenge the issues, the agency will simply say it’s’ out of their control’, and up to the landlord, which you cannot contact. Niraj, who is meant to be the ‘property manager’, will completely ignore you, and be rude in his response to you, if lucky enough to receive a response.If you feel this review is over the top, or false, simply read other recent reviews which will confirm other tenants having the exact same, or similar issues.During this time, we paid rent on time every month, with no issues, when really, we should have withheld rent for the issues with the toilet, and drainage systems. Basically, avoid at all costs, unless you want poor communication, poor management, and your money stolen off you for issues out of your control:)All the new 5* reviews are fake.
Hi RyanI have to take issue with your baseless accusation that all our very many 5 star reviews are fake. They cetainly are not. We at rent my home try to please everyone. Both Tenants and Landlords. This can sometimes be difficult however, I fully sympathise with some of your experiences. However we try to look after tenants because most good landlords recognise that a happy tenant is a good tenant. As far as your comment regarding not being able to speak to your Landlord. We have to respect each Landlords wishes.Finally the current economic situation affects us all and certainly both tenants and landlords alike.We have taken on board your review and conducted some staff re- training as a result. We strive to have happy tenants and landlords.
5/5
GoogleThey were really helpful. Especially Raj has an unlimited patience to us, as we were complete strangers to this country. He helped us out for almost everything. Definitely made things very easy for us.
5/5
TrustpilotThe company is really doing their great…
The company is really doing their great job. Mr. Niraj is on the go to response and put action that make the tenant satisfied.
Hi NirajIs very experienced and never cuts corners . He is an excellent property manager who looks after both tenant and landlord.
5/5
TrustpilotEXCELLENT SERVICE!
I recently had the pleasure of working with RentMyHome and was working closely with Niraj. His professionalism, communication and work ethic has been a testament to the outstanding service provided. A reliable and transparent service was delivered from the outset given my challenges with work-life balance. Niraj secured some great tenants in a matter of days! I would not hesitate to recommend Niraj in the near future for property lettings.
1/5
TrustpilotVery Poor with No Work Ethic
They are totally on the side of the landlords. They fully manage properties and take decisions but pretend as if it is the landlords decision. I was with them for one year. The flat I lived in was in a poor condition but I had to accept as the rent was suitable. After I vacated they took all my deposit money claiming I have caused damages to the flat while the flat was in a poor condition when I moved in. Please avoid them at all costs or be very careful with them.
I have carried out a review of your case and I am sorry you feel that we have not struck the right balance in our approach to dealing with you and the landlord. However we feel we have been fair and professional to you and the landlord
5/5
TrustpilotJust Brilliant
Just Brilliant! Professional company great communication all the way through the renting process, as a new tenant they encouraged and help me and my wife through the whole process. Thanks to Katie and the rentmyhome team for all your help and dedication in making our move possible.
Hi Kevin and Carole,Thank you so much for the lovely review. It's been a pleasure helping you both through the process and ensuring we could help secure your new home :) The team are thrilled for you both and we wish you all the very best.Kindest regards,Katie @RentMyHome
5/5
TrustpilotBrillaint
Just a fantastic experience from start to finish! RMH could not have been more helpful, polite or quick. Everything was dealt with efficiently and with a smile and I would have no hesitation in recommending their service.I certainly won't be going back to a high street agent after this!
Dear Mariza,Thank you very much for such a lovely review. We are extremely glad to hear you are happy with the service received and we do hope you will come back and use us again in the future.Good luck with the new tenants and please don't hesitate to contact us should you require any assistance throughout the tenancy. Tom and The RentMyHome Team
5/5
TrustpilotOutstanding Customer Service
The employees that I dealt with at Rent My Home were an absolute delight to work with and made the process of renting my home easier than I could have ever imagined. I would 100% recommend them and won't be using High Street agents again any time soon! Thanks!
Hey Beryl,Thank you for your review!Best Wishes,Raj @ RentMyHome.co.uk
5/5
TrustpilotThank you Katie!
Katie was more than helpful throughout the whole process and even was able to get our move in date closer as we had to stay a week in a hotel before the moving in. Great and personalised service reliefs you from the stress of moving.
Hi Mario,Thanks so much for your kind review. It's been great working with you, and we wish you all the very best in your new home :) Kindest regards,Katie @RentMyHome
5/5
TrustpilotFANTASTIC!
We have been with RentMyHome (formerly Relliance Properties) for 9 years now and they have been excellent. Always helpful and easy to talk to. A special thanks to Niraj who has been an absolute angel for us and has been so supportive in our time here. And a big thank you to our Landlord who has been very gracious and understanding even during difficult times.
1/5
TrustpilotUnreliable. Unresponsive. Avoid.
They used to be great when we had a dedicated account manager. Now I think they’ve been acquired and no one answers the phone or replies to my emails on any sort of consistent basis. Only when I threatened to leave did they suddenly, conveniently reply. Avoid.
1/5
TrustpilotUnprofessional, poor communication and lack of care
As a letting agent and landlord myself I can confirm that this agency is the most unprofessional company I've ever encountered. I moved into a property which I attained through rentmyhome and they manage. Communication with them has been poor throughout, its a constant battle of unpleasant conversations and chasing from our side to get essential things in the property fixed. They've lied and hidden the truth from us throughout, denied everything we requested to be put into the contract before moving in and asked us to, I quote, "trust the landlord" of which we did and were proved right... nothing had been fixed.As a landlord, if this is the quality the company offers to tenants I wouldn't feel comfortable bringing my business/properties to them.I would never rent through them again and would avoid bringing them any of my business.
I am very sorry you feel that Rent my home has not performed up to our usual high standard. I have looked very closely to your case and have interviewed the staff you have interacted with and I am still at a loss. So I will reach out to you directly to see if I can help.
5/5
TrustpilotFinally a good letting agency!!
After so many terrible experiences with letting agents it's been wonderful to have a great one.Alex made our move in as smooth as possible and dealing with him in general has been great. Alex is really responsive to calls and emails and getting in touch when we need has been super easy.My partner and I are just really pleased to finally have a great experience letting a home.Thank you! :)
5/5
Trustpilot3 Years Renting~
I have been renting for 3 years now. My Property Manager, Niraj Shah responded swiftly and direct if i have any question/queries. The 1st time when I have my viewing of the apartment; he would give me some detailed stuff. Point out the few imperfection of the house (not awful condition just little bit scratch or the door hinges slightly off) and assure me that will be on their original record and it will not be on my account. We even have couple other houses viewing; so that I can know I have few options at the time.Thank you sir~
Thank you for your review of Niraj's service . Its much appreciated
1/5
TrustpilotThis agency waste my time to view the…
This agency waste my time to view the property, i have seen the property and i gave guarantor who is UK based, but then they need credit check of guarantor which is quite a personal….they should have another option of renting property not just guarantor base, i was ready to show deposits but still they did not negotiate and waste my time.
Hi NiraliSadly that is the way it works. As the agent for the Landlord we have a responsibility to ensure the person who has applied to rent the property is in a financial position to pay the full amount of rent on time each month. If they cannot do that or if the credit score indicates they may struggle we are allowed to accept someone who will step up and pay the rent if the tenant is unable. In order to do this we have to carry out credit referencing to ensure that gurantor is able to pay the rent in the event the tenant cannot. I am sorry you clearly didn't understand the process.
5/5
TrustpilotBest in Leicester
Mr Niraj Shah was great in helping us rent our first place! He quickly found us a suitable property and was quick to respond to any questions and offer advice.Best letting agent in Leicester.
Thank you for your review. I will make reference to your kind compliment that we are the "best in Leicester". We are aiming to be the best in the country.
5/5
TrustpilotExcellent service from the rental team…
Excellent service from the rental team I would like to thank Tom and Charlie c for all the help they have provided in sourcing the professional tenants we strive for and insuring the smooth process from start to finish will be using again without any hesitation.
Dear Gurdeep,Thank you very much for your review, we are extremely pleased you are happy with the service we provided and your feedback is greatly appreciated.We look forward to working with you again soon and wish you the best of luck with your new tenants.Many thanks.Charlie and the Rentmyhome team.charliec@rentmyhome.co.uk
5/5
TrustpilotVery please with the service received…
Very please with the service received by the team at Rent My Home, in particular Venita. Any issues with my rental properties are resolved in a timely manner. Would recommend their services.
Thank you for the positive review. Venita does a great job in resolving any issues that arise.
5/5
TrustpilotGreat service
We found our home using Rent My Home services. We found the site easy to use and appreciated the friendly help and follow up offered by Tom and his team.They found a solution to all our questions and kept us updated during all the process. Nice job. Thanks.
Hey Milona,Thank you for your review!Best Wishes,Raj @ RentMyHome.co.uk
5/5
TrustpilotAlex Tartov has been most helpful
Alex Tartov has been most helpful with making the tenant registration process simple and straight forward. Thank you for all your assistance!
Hi DavidaThank you on behalf of Alex. A five star review is always welcome. Alex is a key member of our team who is always willing to go the extra mile for customers.
5/5
TrustpilotOutstanding services
Me and my friend were dealt with by Nameera Khan. She was wonderful throughout the whole process. We had a viewing for one property which didn’t suit our needs. She then went out of her way to find us a property which suited our needs and went the extra mile to show us how to find parking and to sort a residential parking permit for the property. 10/10 would recommend her services to anyone out there looking for accommodation.
Thank you for the review. Nameera has joined our team recently and has shown already what a great addition to the team. Well done Nameera
1/5
TrustpilotAVOID, AVOID, AVOID!!
AVOID!! First eight months in the property were absolute hell, multiple problems from the days keys were handed over - broken oven, blown windows/unable to open, broken gutter causing internal leaks/damp, electric shower broken, broken built in fridge/freezer (leaving no room for a functioning fridge or freezer to be used in the kitchen area!). All work was reported to RentMyHome and it honestly caused so many months of unnecessary stress and pain!! I was told to ‘leave the property because I was making too many complaints’, then served an eviction notice (3 weeks before Christmas may I add). Only to be contacted 10 minutes later by the landlords after the section 21 noticed was served because they had no idea what was going on and wanted me and my children to stay in the property! After eventually ‘speaking to HR’ to make a formal complaint, it turns out the extremely stressful process I went through was un lawful, pointless and bullying and the eviction notice was withdrawn straight away. Still waiting to sign a new contract for our family home which we’ve been in since June 2021 as our original contract manager - Niraj Shah, I assume, is still under investigation for the hell he put us through as I’m still to receive an outcome from HR! I’ve had zero contact from RentMyHome, just a generic email sent every few (can’t sign because agreed terms haven’t been drafted into the generic contract and contract dates updated) Would not recommend this letting agent if looking for somewhere long term at all. The devastation this past 10 months has had on my mental health could have been totally avoided if RentMyHome had just done their jobs…..Brilliant landlords, but very, very poor service from their acting agent.
Hi AlexandraNiraj has masses of experience and is able to make the complicated appear easy. Thank you for your review. We really do care and appreciate referral.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
