Trusted Agent profile · London
★★★★★
597 reviews across 2 platforms
8, St. Thomas Street, London, SE1 9RR
Rentmyhomecouk's office in London, at 8, is rated 4.5 out of 5 across 597 reviews on two platforms, including 89 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAppalling customer service
Property was in poor condition when my daughter took over the tenancy for her student accommodation but the location was good and we were told that the repairs would be carried out. This did not happen. The staff at the Leicester branch were rude & unhelpful, particularly Elliot. I would not recommend them.
5/5
TrustpilotI now have 3 properties with…
I now have 3 properties with RentMyHome. From the 1st point of contact nearly a year ago they have provided a consistently high level of service throughout the process. All of the people have been very professional, responsive and provided great support and advice. Some special mentions - Robbie in Sales for providing great advice prior to signing up. Katie in Customer Service who has managed the overall process onboarding us as a client through to completion with tenants. Louise who we deal with on an ongoing basis regarding property management, and has meticulously handled a number of issues on our behalf. Finally Harry who negotiated with prospective tenants and also helped us out over a weekend when we had some issues with one of our properties. Highly recommend as an alternative to a traditional agent. The fact they are not physically located locally has not impacted the level of service and they have visited our properties with us in person as required.
Hi Andrew,Thank you so much for the wonderful review! It's always a pleasure working with you and as ever we look forward to working together again in the future :) Kindest regards,The RentMyHome Team
5/5
TrustpilotA wonderful customer service
A wonderful customer service! I have been on the lookout for accommodation and RentMyHome was really helpful to us in finding the best accommodation.Elliott Shaw who was the property manager was very kind and really helped us in every way possible to find out a good accommodation. Communication was excellent and all our enquiries where answered without any delay. Highly recommend RentMyHome for anyone seeking an letting agent to fulfill your accommodation requirements in the UK.
Hi Sanjeewa. We work with some great Landlords and properties and finding great tenants is also a key part of our job. Thanks for making that part easy! Thanks also for the review. It's nice to have he team recognised for their work. We wish you all the best in the new place. Kind regards The Rentmyhome.co.uk Team
1/5
TrustpilotRacist scammers, avoid at all cost!!!
Their staff is racist and malicious. Once you viewed a property they force you to pay a weekly hold, before going through a credit check. That check takes longer than a week and they know it very well, so they steal your money and move on, ignoring any messages you send them. Horrible people.
1/5
TrustpilotTerrible - do not use
Rented a flat with rent my home, turned up on the day as agreed and was told to come back an hour later. Came back an hour later and it took them a further 30 minutes to meet with me. After I had signed the contract they then told me the apartment building was flooded in the basement. But would be cleared up within a few days. The apartment building stunk for weeks. Could they have phoned me up before and told me there would be a delay. Yes? Could they have informed me about the flooding before I signed the contract? Or came to meet with them? Absolutely. Did anyone come with me to show me how anything works in the flat? Of course not, that would be customer service.Got the keys and had to ask myself for the keypad code as the person handling my case didn't even know there was one to get into the building. Moved in and the entire flat was dirty, mould, pen marks on walls, etc. Told my point of contact, Raj, that I had to pay to clean it myself - was so dirty I couldn't even spend my move in day there. Could they have ensured it was clean before I moved in or informed me it would need to be cleaned? The inspection was done 1 hour before I got my keys so if they wanted their money on time, no I would just have to put a complaint. I tried to remove the mould as best I could, no offer for help or reimbursement. Asked Raj if I could paint the walls to get rid of the marks, no follow up. No communication whatsoever or follow up to my complaint. But on the date of paying my rent receive texts and emails urging me to pay. Hallways covered in dirt, cobs webs, mould, marks - 0 maintenance of the property.Was informed by a tenant that they had spotted people sleeping on the stairs of the building and they had reported it, but again were given a lack of response, help, advice or service. The hallway had trash lying on the ground for two months, no maintenance whatsoever of the building. The key pad has not been changed once since I moved in 8 months ago - a total security issue despite being reported.I walked to put my bins out and found needles on the ground and people sleeping on the stairs. Horrified I contacted the letting agency begging them to let me out of my contract as I feared for mine and the residents safety. Was just told I was in a contract till June and the landlord was aware of the issue. If the landlord was aware why did he not inform residents of this problem or warn them? Why has nothing changed with the key pad or better security. Asked the team to contact me to make a complaint as per their complaint policy and no reply has been given after over 48 hours. Do not go with this company as soon as they have your signature and money they treat you with no care, service and let you live in fear and unclean conditions in your own home that you pay to rent.
5/5
TrustpilotGreat experience with them as a tenant
Great experience with them as a tenant. They were very helpful and really on the ball. Katie was a star and an absolute legend. Would definitely recommend both her and the site.
Hi Michael,Thanks so much :)It was a pleasure working with you and I wish you all the very best in your lovely new home!Kindest regards,Katie @RentMyHome
1/5
TrustpilotUseless agents! AVOID!!!
Another bad experience with rentmyhome.co.uk Reported running toilet a week ago. After several email and 2 phone calls asking for an update I received the response. Someone will call you "in the early part of next week". So unprofessional and so unreliable I can't describe with words. I know the landlord is a decent person it's the agent who is absolutely useless. Over 2 years I deal with 5 different agents. Poor.
Hi Zdzislaw,Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.We have investigated this for you and can see a contractor has been instructed to attend your property.
5/5
TrustpilotKrystian is the G.O.A.T
One of your team, a guy named krystian, is an absolute genius! I wasn’t sure about renting a property at all, but his silver tongue soon set all my worries aside and i could not be happier with the property i am currently in. This man deserves a raise!
Hi HumzaThanks for the review.
4/5
TrustpilotHelpful Property Manager
My Property Manager responded quickly and positively to the issues I reported about the flat. There have been some delays in resolution but they arose from a mixture of circumstances. She has been approachable and helpful and the contractors are polite, respectful and obliging; I just hope an adequate budget will be allowed for the work necessary to raise the standard of the property from its current level of dilapidation.
Glad we were able to help. Sorry we missed the mark somewhere. We constantly strive to give a 5 star service to both Landlords and Tenants
5/5
TrustpilotAppreciated the professionality and the…
Appreciated the professionality and the help of the agency, Alex was responsive in finding out the documents I required once the tenancy was coming to an end.
Hello Francesco. Thanks on behalf of the team for the review. Knowing where to put your hands on the right stuff, quickly is important and we're happy we could help. All the best. The Rentmyhome.co.uk Team
5/5
TrustpilotI endorse the glowing reports others…
I endorse the glowing reports others have written below. Thank you Sarah for all your efforts finding a suitable tenant. No more dodgy estate agents for me. I will be back. Jenny.
Hi Jenny,Thank you very much for this kind review! It was a pleasure to work with you and help let your property.Kindest regards,Sarah @ RentMyHome
4/5
TrustpilotIt was overall a good experience
It was overall a good experience, for the cost the service is fine in comparison to the rest of the market. It took just over a month to let my property, and I decided to do it myself because agents charge so much and they told me I couldn't get more than a certain price. I would definitely use them again for the convenience, especially if it's your first time letting.KATIE GEORGE is amazing and was very helpful and very quick with everything. Gina I didn't find to be very helpful or professional, everything that I had a problem with happened with her!I would be careful with the options you choose because the rules have changed on who has to pay for checks so I don't know why their prices haven't changed to reflect the fact the tenant has to pay them now, and it is a bit ambiguous sometimes on what is and isn't included in the pack, especially if you're looking at lots of other firms, because the website offers you to purchase parts of the pack which you already have.I think doing viewings yourself is best because you get to meet the tenants and assess them yourself if they're going to be difficult or whatever, and I also think the inventory can easily be done just be taking photos of everything and having the tenants sign the photos. The only thing I would say is check the price of the cleaning they offer because external services can be expensive.
Hi Steph, thanks so much for your feedback on our service. We're glad you were able to find the right tenant and save lots of money by going online. :)We were certainly aware of a few issues that you'd flagged but thankfully they were fixed within a few days, and hopefully the next time you venture onto our website and use our service it will be an even more positive experience!We certainly look forward to working with you again.Kindest regardsRaj @ RentMyHome
5/5
TrustpilotDream flat !
First thought........hmmmm online agency ? From day one this agency has been amazing. They were incredibly helpful throughout the whole process of viewing (we viewed the same place 5 times 😂), referencing, and any issues in between. Katie George Went above and beyond to make sure everything went smoothly for our dream flat ! Would highly recommend this service to either tenants or landlords. So flexible so lovely and never felt pressure (like most agencies) it was just a dream ! Massive thank you to everyone at rent my home !
Hi Taryn,Thank you so much for your lovely review. I can't tell you how much I enjoyed working with you both, and I'm so excited to get you moved into your new home :) Wishing you all the very best.Katie @RentMyHome
5/5
TrustpilotWhy go anywhere else?
Yet again the guys from RentMyHome have come up trumps. Incredible staff, personable, attentive and knowledgable. The process of finding tenants, all the way through to check-in is made so easy. The professional photos make such a difference, and they list the property on all the main sites, for maximum coverage. The inventory clerks take all the worry out of handing over and gas safety certs can even be arranged with a minimum of fuss. Highly efficient, and always available with excellent advice, this is my go-to estate agency par excellence.
Dear Allan,Thank you very much for your review! It was a pleasure working with you and we are very happy to have Let both of your properties through us. We wish you the best of luck with your new tenants and do not hesitate to get in touch the next time you need to rent your home!Many thanks again.Natasha and the Rentmyhome team.natasha@rentmyhome.co.uk
5/5
GoogleAs a new Landlord I would highly recommend RentMyHome, the service has been impeccable from beginning to end. A big thanks to Raj Suain for all his help and guidance
5/5
TrustpilotRentMyHome came to my rescue
RentMyHome came to my rescue after a hugely frustrating experience with a high-street letting agent who managed to lose me thousands with his apathetic and unprofessional approach to letting my flat. I have had contact with a number of the RentMyHome staff - including Natasha, Robbie, Gina, Harry and George - but they have all been unfailingly professional, efficient and enthusiastic. I found a tenant two days after the advert went live, to my tremendous relief, and the team were extremely thorough when performing the necessary checks and admin. I really cannot recommend them highly enough.
Hi Anna, thanks for your wonderful review!We were sorry to hear about your high-street agent experience but we're so glad everything worked out in the end. It must be said that you and your property were a delight to deal with and made our jobs much easier. And we're just very happy you found tenants so quickly.If there's anything else we can do, you know where we are :)All the best,Natasha @ RentMyHome.co.uk
1/5
TrustpilotLIARS SUBBAGS WORSE AGENCY EVER
Absolutely appalling agency. Not once once of professionalism at all. I've had multiple terrible encounters with the agents at rent my home Leivester.1) First of all due to the fact that I live in a shared house I once had a lady enter my home. I asked her politely to show me some I'd or identify that she was from rent my home as there's a stranger in our home and we have a baby. The lady denied and insisted that we call the police after still not showing any proof from the agency. We left it as we were absolutely shocked that the lady had the cheek to be rude to us after entering our home. Next minute the white lady is histerically crying and claiming that my siberian husky was being aggressive towards her to the police when the dog was not even in the property at the time. The police came with tasters and a choke hold for my dog FOR NO REASON Not only did this delay my whole working day because this clearly mentally ill agent entered our home without showing any proof of why she was in the home or any proof of work. So not only did she intrude my home but then try and get my innocent dog because she can't prove she's from rent my home???? Leading us to again think that a random person is in our home. 2) multiple maintance men coming again to the house again claiming there "maintenance men" and claiming that one of my neighbours is a pedophile and is in jail for 2 years even after I repeatedly mentioned that the gentleman is not at all. After all we realised that the men used that excuse to gain entry into the home. All so that they cn put a letter on his door. They said that an innocent man is a pedophile to enter the home. DISGUSTING NO PROOF NO EVIDENCE NO CRIME NUMBERS JUST NONSENSE!!!!!!!
5/5
TrustpilotGreat service and now my first choice for renting
So, what can I say. Very good service and great value for money. So far they have found me great tenants. This may be part down to luck but also due to tenants preferring to work directly with the landlord, plus I can reduce the price every so slightly and then have much higher interest. Also, Rentmyhome have also worked to match up suitable tenants. And as a result, it seems to have worked really well for both tenants and landlords. It is a bit more work managing it yourself but I enjoy it. If I did not, I would consider using the fully managed service, which is very good value for money at 6% inclusive of VAT.
Dear John,Thank you very much for the lovely review! As one of our returning Landlords, it is always great working with you and we are glad to have found you suitable tenants on every occasion.Look forward to working with you again in the near future.Best wishes,Natasha and the RentMyHome team.natasha@rentmyhome.co.uk
5/5
TrustpilotMr Shah is helpful in getting the…
Mr Shah is helpful in getting the maintenance fixed quickly.
Thank you. Niraj is a 5star performer.
5/5
TrustpilotNever used a letting agents before so…
Never used a letting agents before so this was my first experience, on the whole a pretty damn good one I found , had a problem with the hobb but was quickly replaced , every contact I had with staff members was very good , very professional and friendly, Always gave me plenty of notice of any pending visits/inspections So a positive experience
5/5
TrustpilotThank you Elliot Shaw
I have met so many agents, some were rude, very unprofessional and unreliable. Finding this flat through RentMyHome was actually by chance and the reference process was very easy. I really just wanted to say thank you Elliot for your professionalism and swift response to all my questions throughout the process. I’m now settled in my new home.
1/5
TrustpilotWorst experience
I and my husband are having worst experience with the property it’s been a week we have rented the property but the heating isn’t working , there is leak in the house and there is a lot of house refurbishment waste in front and backyard which with a repetitive request hasn’t been removed, the appliances of the house like freeze are not cleaned and are not hygienic to us, they also mislead us with gas supplier we on our own managed to find our supplier and recharge the gas, turns out half the heaters of the house are not working both me and my husband’s health is affected and there is no help from their side and we are still staying in colder house which is unbearable, we followed all the formalities of renting before we took the property but there is no immediate help from this people regarding this serious issue … seriously disappointed…
5/5
TrustpilotBrilliant alternative to the high street
Would recommend Rent My Home as fantastic alternative to high street estate agencies. Easy to use, first class support. Kept informed every step of the wayGreat teamwork. Will definitely use this company again!
Hey Jo,Thank you for your review!Best Wishes,Raj @ RentMyHome.co.uk
5/5
TrustpilotI was extremely impressed with …
I was extremely impressed with rentmyhome. The entire service from start to finish was very smooth and everyone I spoke to along the way was fully up to speed with what was going on. The photographer and measured survey professional was extremely diligent and polite. The process of arranging and undertaking views was easy and feedback from rentmyhome always followed within 24 hours. The online tenancy agreement was simple to review and sign and the inventory was extremely detailed. I did have hesitations using an online rather than traditional estate agent but the service was great and the cost saving was huge. I would certainly recommend.
Dear Toby,Thank you so much for the glowing review! It was an absolute pleasure working with you, and I'm delighted to hear you had such a good experience.Best of luck with your new tenants, and I look forward to working with you again in the future!Kindest regards,Katie and the RentMyHome Team
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