5/5
TrustpilotFantastic thorough service
Fantastic thorough service! I would recommend Franky Chong from RentLondonFlat. He is friendly, professional and very responsive, giving me useful advice and feedback following each viewing.
Trusted Agent profile · London
RentLondonFlat.com London reviews
★★★★★
219 reviews across 1 platform
3-8 Bolsover Street, London, W1W 6AB
RentLondonFlat.com's office in London, at 3-8 Bolsover Street, is rated 4.5 out of 5 across 219 reviews on 1 platform.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFrankie is an excellent sales…
Frankie is an excellent sales representative and has been first class in all of my dealings with him. Cannot recommend highly enough
1/5
TrustpilotUnprofessional
I had booked a time with one of the colleagues to view a property. They didn't show up to the appointment, they didn't respond when trying to call them. They text me 3 hours later if I'm still interested in the property. Very unprofessional. Completely waste of time. It took me 1:30hr to go and view the property to have them not show up at all.
5/5
TrustpilotEasy communications
Easy communications, very helpful find a place to rent for me.
Agent replied · 29 August 2024
Pleased to hear, thank you!
4/5
TrustpilotWilliam has been helpful and willing to…
William has been helpful and willing to provide assistance, not only on property issues. For newcomers he really helped a lot.
5/5
TrustpilotProfessional and offered great property advice
Professional and offered great property market advice. Frankie is a trustworthy person and always willing to go above and beyond to help. Thank you
1/5
TrustpilotCheap, nasty, incompetent agency
Don't try to save money by letting your properties via these jokers. Once again I've learned the truth of 'pay peanuts, get monkeys'. Switched to a standard high-street agent and so much better (still estate agents, but at least they know their job...).
Agent replied · 7 July 2023
Thank you for your feedback Oliver. We are extremely pained to read your description. We have reviewed our records in an attempt to investigate what on our side could possibly have caused such an experience for you. Unfortunately, there we are at a loss. We don’t recognise “Oliver O” or any similar derivative name or nickname as belonging to any of our current or previous owners or guests. Nor do we recognise the experience you describe as the way we manage either our properties or our relationships with owners. If you could please provide us here publicly, or else privately at complaints@rentlondonflat.com, the postcode of the property concerned, we can take appropriate remedial steps specifically relating to your case, both for our own internal service-quality control, and also to compensate you as may be justifiably needed. Otherwise, we fear that this review may have been fabricated, as several other negative reviews sadly have been on our Trustpilot profile. We hope to hear from you soon.
5/5
TrustpilotAgent of the year!
Frankie was extremely helpful and patient. Although several issues raised Frankie was there to solve them and provide feedback for any update. I strongly recommend him.
5/5
TrustpilotFlat check in
Fathy was very helpful with the check in
5/5
TrustpilotGreat advises and services received…
Great advises and services received from Rent London Flat! Big thank you to Frankie Chong, always so helpful! Will definitely recommend to others!
5/5
TrustpilotFrankie Chong
Frankie Chong is professional an dedicated.Through Frankie from viewing stage to acceptance on the offer stage was seamless. He is professional, extremely responsive and helpful.
5/5
TrustpilotThe experience is very good
The experience is very good, Fathy is a very nice person. Thanks.
5/5
TrustpilotExcellent company, services and people
I've been using services from RentLondonFlat.com for 6 years and have found them to be professional, knowledgeable and understanding to client needs. Kudos to their shareholder Frankie for helping find tenants quickly, showcasing the flat and providing timely updates whenever needed on the property and matters in the market
5/5
TrustpilotWe have been renting through…
We have been renting through Rentlondonflat.com for the last 4 years and cannot recommend them highly enough. Frankie, Shannon and AJ are all excellent agents who really care about you and always ready to solve your issues. I wouldn't hesitate to contact them again and I encourage you to call Frankie should you need to talk to a really sympathetic person. Thanks for your patience, Frankie!
5/5
TrustpilotRentLondonFlat is a name you can trust
I have been working with RentLondonFlat for almost two years now and am very happy with the progress. When there have been issues we have always been able to resolve them and get a good outcome.RentLondonFlat is supported by a great team and innovative use of technology. Most importantly I feel they have a great deal of integrity and that shines through in their customer service.
5/5
TrustpilotFriendly and helpful
RFL has provided me great rental advice and I would highly recommend them. The staff I spoke to are knowledgable and they make sure that they understood your needs. They were quick to respond to my queries. They are a small and friendly company and are willing to spend more time in helping you through the process which makes them stand out from others.
5/5
TrustpilotThe team is very nice and helpful…
The team is very nice and helpful Shannon and fathy very professional and it is a great company you can trust .
Agent replied · 7 July 2023
We were pleased to help you, thank you so much!
5/5
TrustpilotVery pleased with the service provided
Very pleased with the service provided, Frankie has been very helpful. Will recommend to others
2/5
TrustpilotBeware as they are followin typical bad agency practices. This review is pending update based on long running case...
Rent London flat have been very odd with their management of our flat. They asked us to renew our contract after a year and since have been managing our request very very badly and not sorting issues for a long long time. Beware as they use typical bad agency practices. This review is pending update on the current case which is handled by Rentlondonflat.
5/5
TrustpilotI’m impressed with the service…
I’m impressed with the service provided. Franky was especially helpful throughout the process.
5/5
TrustpilotOnly good impression
It was an exciting experience working with this agency. Much appreciate how fast was signed contract. It is impressive how easy and transparent the process was.And the property that we found with this agency is lovely.Strongly recommend!
1/5
TrustpilotTerrible service
Please avoid them. If you need any repair or replacement, they play dead.
5/5
TrustpilotRenting an appartment
Ive worked with frankie for the past 2 months. He's been really helpfull with me trying to find the best suitable appartment. He answers really quick when it comes to completing all the requirements needed for the appartment and patient with me. Its been a pleasure working with him and i appreciate all the help he's offered.
5/5
TrustpilotI have used Rentalondonflat’s vacant…
I have used Rentalondonflat’s vacant management service few months ago. I would say the team offer excellent and professional service and advice with the help of Sharon and Shannon. They are communicative, caring and attentive to ease your concerns so you can relax with their capable hands. Thanks and recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about RentLondonFlat.com London
How many reviews does RentLondonFlat.com London have?
RentLondonFlat.com's London office has 219 reviews across 1 platform: 219 on Trustpilot.
What is RentLondonFlat.com London's rating?
RentLondonFlat.com London is rated 4.5 out of 5 across all 219 reviews.
Where is RentLondonFlat.com's London office?
RentLondonFlat.com London, 3-8 Bolsover Street, London, W1W 6AB.
