5/5
TrustpilotGreat service
Fathy was extremely helpful in showing us round a flat today, when we wouldnβt be there in person he was kind enough to show us through face time and was helpful in answering all questions.- Esther
Trusted Agent profile Β· London
RentLondonFlat.com London reviews
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219 reviews across 1 platform
3-8 Bolsover Street, London, W1W 6AB
RentLondonFlat.com's office in London, at 3-8 Bolsover Street, is rated 4.5 out of 5 across 219 reviews on 1 platform.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotthis agent is really good and β¦
this agent is really good and effective, they can meet my requirements and I get all things on time. I strongly recommend this agent for people who want to find a suitable lovely home. the staff name is Frankie Chong is very kind and polite!!!!!!
5/5
TrustpilotThe flat I rented from rentlondonflatβ¦
The flat I rented from rentlondonflat is a very nice one for living. I enjoyed this experience. Especially, I want to thank Frankie for his help. He is always on quick response to my questions and problems. Considerate staff and good customer service!
5/5
TrustpilotWe just viewed Exning Road flat
We just viewed Exning Road flat. And was shown around by Fathy. He was really a nice man and made us comfortable by explaining things to us very clearly.I will recommend rentlondonflat to anyone
5/5
TrustpilotFrankie is kind
Frankie is kind, professional and supportive. The company's team deals with my maintenance requests quickly. My experience has been good so far. I would recommend this agency to my friends.
5/5
TrustpilotReliable and professional
Reliable and professional. Especially Frankie, he is very friendly and available to assist whenever we needed. Also very helpful during our referencing process that we occurred some issues and he helped us make the process as easy and efficient as possible. Trustworthy company!
1/5
TrustpilotDon't waste your time unless you don't mind being ghosted
If I could give 0 stars I would, but that's not an option on Trustpilot.My friend and I booked a viewing with one of the agents for a flat in London about a month ago. Firstly, the agent was late (only by 10 minutes, and I know that happens to us all) but still. She also wasn't very talkative/friendly and didn't make much of an effort to engage with us and only really seemed to engage if we directly asked her questions. I don't know whether she was going through something personal or was having a bad morning which I know happens to everyone but even still, when you are in that business, you still need to make an effort to at least say hello to your potential clients.My friend and I absolutely loved the flat and made it very obvious that we were extremely interested and ready to make an offer that day. The friend that I was moving in with had a small dog, and we asked if it would be accepted by the landlord (we had asked before booking in the viewing and they originally said they thought it would be ok, but we wanted to be sure and double-check just in case). We asked her if it would be possible to find out that day if the dog was definitely allowed and she asked us to contact the women who had booked our viewing.We tried to call the woman but there was no answer. So we left a voicemail, sent a Whatsapp message and an email asking about it. 24 hours later we still hadn't heard anything. We tried to contact both her and the women who had shown us the flat via calls, Whatsapp messages, emails, leaving a note with the office etc., but we still got no response. We decided to try and put in an offer anyway and hope for the best.The next week, 3 days after we had put in the offer, we still had not heard a thing. We continuously tried to call/send messages and emails and never heard anything back. We did this for a few days without any success. We eventually sent an email asking for an update and explaining that if we didn't hear anything very soon, we would have no choice but to go elsewhere. Even after all this, we still didn't hear back and eventually, we felt like we had no choice but to admit defeat. We never heard anything from them again, they literally ghosted us.The only time we heard from them again was a few weeks later when my friend came on to Trustpilot to leave them a poor review, and they decided to contact her about it. They did apologise and offer the flat, however, instead of admitting they were in the wrong, they tried to blame it on a "tech issue" claiming they had never seen our offer online and repeatedly asked her to take her review down. Even if there had been a technical glitch which meant for some reason they could not see our offer, that does not excuse them for repeatedly ignoring us trying to get in contact with them. I know how annoying it can be when clients harass you, but how else we were supposed to get an answer from them when they just ghosted us?!The whole ordeal was extremely unprofessional and an absolute waste of time. This was literally our dream flat which we lost out on all because for whatever reason they decided not to reply to our messages.I don't know how they have so many good reviews. I would assume that a lot of them are fake and they somehow manage to convince people to take the negative ones down (like they tried to convince my friend to do). My advice would be to avoid. They do not seem professional or trustworthy and are just a complete waste of time and effort. I feel like we actually dodged a bullet by not getting the flat as having to deal with them for a year contract would have been awful.
5/5
TrustpilotMove out review
Very friendly, easy communication and smooth moving in and moving out. Very friendly team highly suggested.Fathy was very reliable and checking out was easy - will use them in the future.
5/5
TrustpilotIt was a great experience to rent theβ¦
It was a great experience to rent the flat with RentLondonFlat.com as they always delivered with diligence to my requirements. Frankie was very helpful and efficient with the issues I had with my flat.I would certainly recommend them.
5/5
TrustpilotJust one week before we come to London
Just one week before we come to London. This agent help us find a really nice flat!!! RentLondonFlat has good service and very efficient! Recommend!!Shannon and fathy both amazing, friendly. Them give us kindness help and support. Make our first rental experience fabulous!Feeling like home!π»
Agent replied Β· 7 July 2023
Thank you Shufan, the positive review is welcome
5/5
TrustpilotReliable company
Sharon Yow is very reliable and responsive. We were impressed by her work ethic when she first helped us with our property valuation, and she has since been a safe pair of hands in which we entrust our property upon.
5/5
TrustpilotAmazing service!
Just moved in to our new apartment in London with the help of RentLondonFlat.com! Great service from start to finish. Frankie Chong was very helpful throughout the whole process, always available to help with any questions or issues!
5/5
TrustpilotStorm Eunice has hit our flat inβ¦
Storm Eunice has hit our flat in central London. We had water leaking from the roof and lighting issues. RentLondonFlat team has quickly sent a professional to fix the leaking and within a few days, everything was repaired. Due to an unfortunate coincidence, one week later, on a Saturday, we had issues with the boiling system. In a few hours, everything was sorted out and fixed. Really appreciate being a tenant of RentLondonFlat.com.Best
5/5
TrustpilotMy experience with Knightfrank hasβ¦
My experience with Knightfrank has always been excellent. The team is extremely professional and helpful. Rosie in the Mayfair office and Jordan in the Marylebone office are excellent at what they do and I highly recommend them!
5/5
TrustpilotExcellent Customer services
Excellent Customer services. We have worked with Frankie on a few new build properties. He also ways out so much care on each and very client. Definitely trust him with all your property needs.
5/5
TrustpilotWhat a fantastic service any issuesβ¦
What a fantastic service any issues where dealt with promptly and frankie had any maintenace issues coordinated effectively I would definitely recommend Payment second to non rentLondonflats very well managed services Thanks you
5/5
TrustpilotThankyou Shannon
We have been renting of Rent London flat for 16 months and We are very pleased with them .Anything we have asked to be repaired has been done also we asked for some new blinds and voile to be put up for privacy and it was done .I would like to say a massive Thankyou to Shannon who works for the rent London she has been amazing and is asset to the company .Anything we have asked for she has helped us with even if it wasnβt her role she has been amazing Thankyou
5/5
TrustpilotRenting at rentlondonflat.com for pastβ¦
Renting at rentlondonflat.com for past 5 years. Very co operative landlord. Issues were resolved asap. No complaints. My super star is Pascal π. Special thanks to AJ and Frankie. 5 stars definitely.
5/5
TrustpilotRentLondonFlat.com has been great andβ¦
RentLondonFlat.com has been great and provided a great customer experience in my search for a property. Franky has been knowledgeable in providing his advice and always willing to go the extra mile.
5/5
TrustpilotGreat viewing
Great viewing, good services. Looking for to renting with them. Fathy Nekheli was amazing!
5/5
TrustpilotExcellent
Always deal with any issues quickly and efficiently, it's so refreshing to have peace of mind when renting and Pascal is so lovely and helpful whenever I speak to her
5/5
TrustpilotThank you so much Frankie !
We have just moved into our new apartment and Iβd like to thanks rent flat london for being so reactive and efficient ! Frankie closed the deal for me and has been very helpful during the negotiations ! Thank you so much !
Agent replied Β· 7 July 2023
Frankie never stops trying to help if possible.
5/5
Trustpilotfathi
Very friendly, easy communication and smooth moving in and move out.Very understanding team.Highly suggested.Fathi was a reliable and trustworthy real estate agent.
5/5
TrustpilotMoving home is really hard process butβ¦
Moving home is really hard process but if you doing it with Frankie's help, you shouldn't think about it. You can not imagine how easy was it.. thanks to Frankie Chong
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