Trusted Agent profile · London
★★★★★
219 reviews across 1 platform
3-8 Bolsover Street, London, W1W 6AB
RentLondonFlat.com's office in London, at 3-8 Bolsover Street, is rated 4.5 out of 5 across 219 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional Services
I rented a flat from Hong Kong via RentLondonFlat.comI would like to thank Sharon and Shannon on their professional consultation. I appreciate that they care about my needs, provide appropriated advice and assist on viewing the property as well as dealing with the agents and landlord. Highly recommended!
5/5
TrustpilotSuper great team and incredible…
Super great team and incredible friendly team. Huge shout out to Mr. Fathy and Shannon from the team.
5/5
TrustpilotThank you Frankie
Incredibly efficient client experience I received my offer within the same day. Thank you so much Frankie I’m grateful.
its lovely to hear that we have made your day a pleasant one.
5/5
TrustpilotThanks Frankie
Thanks Frankie, RentLondon are great! They made the process so easy for me and were really helpful throughout. Frankie's been amazing and has made sure I'm happy from start to finish, any issues I had were seen to straight away and would definitely recommend to anyone that wants a headache free move
5/5
TrustpilotFirst Class Service From Shannon
Shannon was instrumental in helping me get a property and displayed a great level of empathy when making an offer. Her communication was first class as well as her professionalism and I can't recommend her highly enough. She was also very flexible in making time show me the flat. I can't recommend her highly enough.
5/5
TrustpilotQuick, easy and pleasant
A quick viewing was arranged. The offer, referencing and contracting was quick and easy. You were very responsive to texts and calls. The property was well checked and explained before I moved in. I highly recommend you for renting a property. Thank you
5/5
TrustpilotMy rent experience with wing is pretty…
My rent experience with wing is pretty nice, I can feel the warm welcome from him, an he help me to book a offline viewing 10.18 everything looks good and hope I can move into my new Flat as i expect.
Happy to be of service, thank you.
5/5
TrustpilotAmazing experience
Amazing experience Fathy was great! Flat was so nice -lara
5/5
TrustpilotExcellent
Excellent service provided by Frankie Chong and RentLondonFlat. We weren't in a great position and in desperation for a new tenancy and Frankie was able to negotiate a fantastic price for a new build, 3 bed in a fantastic location within a week. Very friendly and professional company with no nonsense fees added! Highly recommend!
5/5
TrustpilotDarrel was incredibly helpful
Darrel was incredibly helpful. He helped me navigate a difficult experience with a rentlondflat salesperson. Fathys communication for the check-out was great. He helped discuss exactly what needs to be done in a clear and concise way.
1/5
TrustpilotTheir management team is a joke
Their management team is a joke. I reported an electrical issue which stopped me from using the bathroom for a month and no one was in touch with me whatsoever. I was left without an option but to write a review here hoping to remind other tenants and landlords to stay away from this company. The best that this company had done was to make the layout of their website look as professional as possible but they are not!
4/5
TrustpilotGreat service, professionals
I have been renting through this agency formore than a year, and I’m quite pleased with their service. They are quite reactive when you reach out to them with a problem, and they will try their best to help solve the issue. Thanks Nathanael for your prompt responses.
5/5
TrustpilotThis guy Fathy is brilliant and really…
This guy Fathy is brilliant and really really recommended.
Fathy is one of the hosts, who will clean the property before you move in and help you with any issues that arise at the start of the tenancy. A true star in the team.
5/5
TrustpilotWe have just moved into our new flat…
We have just moved into our new flat and so far the experience has been great. There were a few things that weren't done before the move but they have been very responsive and fixed them very quickly.Everyone has been very helpful. We had contact with William, Frankie and AJ.
5/5
TrustpilotExcellent
RentLondenFlat did a good job helping me to find the right place in East London. Agent Frankie Chong is extremely helpful and responsive and he can solves problems very quickly. All the paper work can be done online which is also very convenient. Highly recommend both RentLondonFlat and Frankie to everyone.
5/5
TrustpilotMy current property is currently helped…
My current property is currently helped and serviced by RLF. They follow up the service well and understand the needs of the guests/customers/clients. Frankie, who has helped me follow up on the leasing matter, has given a good and professional service. He is a sincere and attentive person. He went through the services closely to ensure task completion was done properly. I feel appreciated for their services. Good work!!
1/5
TrustpilotGhosts and dodgy
I stayed in a flat they managed for 5.5 years. Never met with any representative and even the advertising of the flat was dodgy (a different agency was advertising the flat at the same time and was conducting the viewings, we made an offer through that agency that was unreasonably rejected-even the agent was surprised and then we tried with RentLontondFlat and the offer was accepted). Even for check in they gave me a different time and after phone calls and emails looking for them they responded that I can find the keys at the concierge and that they had already conducted inventory report (which did not reflect the state of the flat 100% and never bothered to respond to our comments). During the tenancy in general they were ok, not that they were often needed thankfully. When the time came to move out they set up a check out appointment, to which again they never showed up and after emails and phone calls looking for them they said to leave the keys to the concierge and go. It took them 1 month to make the check out report and they fabricated all sorts of problems trying to make money out of the deposit. From cleaning to damages that were not there at the time of check out or normal wear and tear that had already been reported. Eventually I got the deposit back after 4 months following an adjudicator's decision. It's really a shame because it was such a beautiful flat that they managed. Be prepared to face ghosts and dodgy behaviour.
5/5
TrustpilotGood service. Nothing wrong, will use again
Frankie has provided me with an good service as I have been renting using RentLondonFlat. He is very professional and has given me good property advice. Anything that is wrong Frankie is the go to guy and gets it sorted for me. Highly recommended will use again.
5/5
TrustpilotFuss free and professional
I have been dealing with the company for several years . They have been very professional and responsive.They have shown dedication in sourcing the right unit ideal for mine budget and sourcing a tenant.Investing in London is fuss free and easy with Eugin and team. Won't go anywhere else
5/5
TrustpilotExcellent Services (For both Rental and after-rental Maintenance Services)
Highly appreciated for William and Max to resolve the underfloor heating system effectively in recent freezing night (out of office hour). William, Terry, Sharleen and their team also helped my family to complete all those complicated procedures and move in the flat quickly. Highly recommend to friends who will immigrate from Hong Kong.
Thank you Jacky , your comments will mean alot to the team, in these strange times.
5/5
TrustpilotBest Agent and nicest in London
Thank you for Agent Frankie for helping find a flat in East London area. He is able to accommodate and logical in lettings. He know's the area very well by listing benefits of the area. Highly recommend Agent Frankie to assist you and recommend RentLondonFlat as your letting agent.
5/5
TrustpilotA very friendly
A very friendly, caring and professional approach, throughout the lettings team especially to Frankie. Renting was such a positive and stress free experience. I would use their service again and I recommend to all landlords and tenants to use RentLondonFlat services, 5* recommendation for RentLondonFlat.com
5/5
Trustpilotvery nice
Winglam Chen is very nice！He gave me very good service and helped me a lot, thank you!
5/5
TrustpilotFrankie was extremely helpful
Frankie was extremely helpful. He gave me great offer and provided the Appartment as expected. He also allowed me to deliver furniture earlier and always was resolving all queries very fast. I definitely recommend him. Andrii Antonov, moved to Kidbrook village on 14 Jan 2019.
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