Trusted Agent profile · London
★★★★★
362 reviews across 2 platforms
Broadwall House, 21 Broadwall, London, SE1 9PL
Regent Letting and Property Management's office in London, at Broadwall House, is rated 3.8 out of 5 across 362 reviews on two platforms, including 285 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI’m on the Property Mgmt Ctee for a development of houses and flats in central London. We’ve been a Regent client since May 2020. This review is to highlight our new agent Jadwiga King (since May 2023) who is a 5* in her own right. She has been honest, competent and I feel like we aren’t just clients but that we matter to her.
1/5
TrustpilotA terrible experience
Comfortably the worst property management/estate agent I have ever used.Throughout the tenancy they provided terrible service, failing to reply to emails and phonecalls which meant any issues with the flat were very slow to be resolved (one of our toilets was broken for six weeks) and on occasion required us to speak directly to the landlord.After the tenancy, it took them over six weeks to pay the deposit back, as they failed to speak to a utility provider to get a final bill, despite saying that they would do once our tenancy had ended. They took excessive amounts of money out of our deposit too, which seems a common theme (sort the google reviews by 'lowest')I would avoid using this company if you are a tenant or a landlord.
5/5
GoogleBailey was excellent and made the process effortless. Would definitely recommend.
5/5
GoogleAdam Fisher at Regent was super helpful with my move! He was on hand to show me around the flat the same day I requested to see it and answered all of the questions I had (of which there were many). Super informed, efficient, professional and would definitely recommend to anyone on their house hunt! :)
5/5
GoogleNatasha Ajai is one of the best property managers we've had since the beginning of our tenancy. Always very responsive and professional, she has helped us to deal with problems other managers before her never did.PositiveResponsiveness, Professionalism
5/5
GoogleI would like to express my gratitude to Mint Mok for her prompt and efficient assistance in resolving a recent maintenance issue. She was responsive and ensured that the problem was addressed quickly and effectively, minimizing any delays. Highly recommended.
1/5
TrustpilotStay away their trap
Stay away their trap, very rude staffs and they would tell lie to threaten you so they could profit. you are never their cilent that's why they dont respect you at all. you get the property from them because you are "lucky" in their view.
1/5
TrustpilotAwful.
Awful.Slow to respond.Just moved in and in order to have anything fixed it is somehow my responsibility to take a day off work for a contractor to come in irder to address ore existing problems.Hot water has gone now twice in 6 months
5/5
GoogleI’ve had an excellent experience with Mint as my property agent. She is incredibly professional, reliable, and efficient in managing my property. From start to finish, Mint has always been proactive in addressing any concerns and ensuring … More
1/5
TrustpilotNo deposit back
They are non responsive and not responsible. They will for no reason deduct your 30 percentage of your deposit for no reason and will continue increasing your deduction if you try to negotiate. Even if you do the professional cleaning,they will unnecessarily charge you.AVOID THEM AT ANY COST. DO NOT TRUST THEM. THEY WILL DEDUCT YOUR 30 PERCENTAGE OF THE DEPOSIT.
4/5
GoogleWe have had a very reliable and personal service, especially from Mint, her commitment to resolving the problem has been very reassuring. Always nice to be able to just pick up a phone and talk to someone familiar with the issue.
5/5
GoogleAppreciate Billy’s perseverance and negotiation skills to secure a high quality renewal of tenancy!
5/5
TrustpilotAmrita
Amrita was AMAZING, the service was not short of excellent. I've recently become a new mum and had so many questions/queries etc and Amrita kept me updated and made me feel at ease.
1/5
TrustpilotDishonest, unprofessional and tried to push us into an unsafe cladded fire hazard building without disclosing the risk to prospective tenants
I didn't intend on reviewing this dishonest letting agent. However, I feel morally obligated to write this on the chance another person dealing with them might look them up before signing a tenancy agreement. Therefore, if you are looking to deal with them, I urge you to take five minutes to read this review. Where do I begin? We found what appeared to be a great property in Hackney Wick (Omega Works), a top floor flat that met our requirements. Unfortunately, from the offset, the lettings negotiator (Scott) was very unprofessional in both his communication (tone, grammar, constant U-turns) and handling of our interest in the property.My housemate viewed the property, and we agreed that it would be a good fit for us following the video she had sent. However, when she reached out to the negotiator (Scott) to express interest, he advised that the flat had been taken. Nevertheless, he advised another flat was available and sent her a link to the same flat she had viewed which was still available. We found this odd but continued to proceed. Following this, we made an offer, and Scott confirmed we could make an offer at this price. Then ten minutes later, after suggesting this price, he claimed that someone else had made this offer and that we should go in at a higher price (I question if this was true).Before considering upping the price, I researched the property and uncovered that it was potentially covered in extremely flammable cladding, presenting a huge fire risk (e.g., just like Grenfell). I followed up with Scott on some core fire safety questions, asking him to share the building material certificate, info on the fire risk mitigation and if there were sprinklers, what the timeline was for cladding removal and who would be responsible for picking up these costs. My concern was that if there was cladding, 1) it was a massive risk, and 2) we could potentially be charged a fee for its removal depending on the contractual agreement. Scott became very defensive and abrupt at this point, confirming that there was cladding and there were plans for its removal however refused to answer any of my other questions until we made an offer higher than our existing one. This obviously baffled us all, as you would not make an offer without this essential information, especially when there was a potential fire risk. I advised we wouldn't be making a higher offer given the impact of cladding on the properties' value (you will not get a mortgage on cladded buildings as it will be valued at £0 due to fire risk). Moreover, I also advised that I needed these essential questions to be answered before making a formal offer, and I asked for the flammability rating of the material, which covered the whole building. In a bizarre attempt at gaslighting us, Scott advised that cladding has no impact on a properties' value (a complete and dishonest lie, a simple Google of the situation reveals how people are trapped and unable to sell properties because of cladding or are having to incur costs in agent fees for its removal). However, he confirmed that the cladding was identified as one of the 'more flammable' types of materials and advised it would be pointless for him to answer my questions until we made a higher offer. At this stage, following his demeanour, bad attitude and dishonesty, I decided to stop engaging. If this is how they treat tenants when trying to acquire them, imagine what they are like once you have signed a tenancy agreement... I've rented in London for years and have never dealt with such unprofessional and dishonest estate agents. If we had paid the non-refundable deposit to secure the property and then discovered the cladding situation and potential risks and/or costs and disruption we might have to incur to resolve it, we would have been in a deplorable position. In addition, the lack of transparency on the property's fire safety and associated impacts on potential tenants was incredibly concerning, as was Scott's demeanour in trying to rush us to make an offer despite the building being covered in extremely flammable material(s). If viewing properties with them, please ask about cladding before renting or purchasing a property. If they respond in the same manner I have outlined above, you know it is a questionable service.
5/5
GoogleAdam from Regent helped us to find a flat in London and was easily the nicest and most genuine estate agent we had in our flat hunt. We ended up getting one elsewhere but Adam's option for us was #2. Recommend if you want a proactive lettings agent who is on time and communicative.
5/5
TrustpilotThe property manager Kimberly Fernandes…
The property manager Kimberly Fernandes responded to my request very quickly and helped me solved the switch issue in the apartment.
5/5
Google5 Stars for Louise Lannes Senior Property Manager who diligilently assisted me to navigate stormy water with a difficult situation these past few months. She has been diligent, helpful and cooperative alongside another party on the case with me. I know Louise for about 1 year.
5/5
GoogleWe have had Regent as Block Managers since 2020. They have had many changes of personnel with some discontinuity. But the present team is trying very, very, hard. They communicate well and are trying to do the right things at the right time. Rodney, Jadwiga, John and Lavan are all excellent in the current team
5/5
GoogleI greatly admire the professionalism and dedication of the Regent team. I was new to London and they were receptive to our concerns and found us a really good place to move in. I will especially mention Ms. Elena and Mr. Scott for their efforts. The whole process was smooth and streamlined. Highly recommended!
1/5
GoogleExtremely unresponsive. Questions not answered at all. What are they even doing? What are they being paid for exactly? Need to pester again and again only for your question to never be answered and nothing to be done.
1/5
GoogleRegent never stops to amaze me, obviously with its poor degree of empathy towards the renters and an equally poor management. The agency seriously needs an overhaul. Let me detail in brief what I've been experiencing over the last 18 months since I rented from this awful agency: 1. First night of agreement - The lock on the door to the porch (ground floor flat) is found broken. A new guy, in a new city didn't have many options to explore at 1 AM in the night except calling for a locksmith to feel secure. To my amusement, the building manager from Regent blamed me for the broken lock, only to be shamed by her fellow agent who admitted to the lock being broken even before I moved in. I had to cough up 250 bucks to pay in part for the repair. Next, 2. 6 months into the letting agreement, I'm informed of a new utility bill - Welcome Energy which I suppose is a scam (they tweak their billing systems as per instructions received from building management - partners in crime & extorting money from poor renters). When I ask for access to only view the meter ton track my usage, I'm told it is not possible and I'll have to believe their word of mouth (both Regent and WE). Upon much insistence, WE sends me some shabby excel with readings. But who can certify it? More horror - this utility company has tweaked the billing system on request of a building management company to charge the renters twice for standing charge. Having emailed/phoned Regent innumerable times, but they don't bother. 3. Lock bolts left behind on the washing machine - Due to lock bolts still sitting (new machine) and not removed by the maintenance staff of Regent, the machine would vibrate violently, jump around to our horror. When the Regent staff visit to check on the machine, they were more than incompetent to figure out the root cause of the issue. The problem finally got solved when the manufacturer came in to check for the issue. With a few months to go on the tenancy, I'm not sure what next awaits me. However, it is my sincere request to all the potential renters to please step forward with outmost regards for your money when getting into an agreement with this agency. I can only warn you and you must learn from my experience. They are bunch of inexperienced agents unfortunately with a license to operate. Legal/concerned authorities should take note of this and audit them immediately.
5/5
GoogleExcellent Service, Support and great communication from Maintenance Contractor point of view. I have been dealing with Louise Lannes Who have strike me with Very knowledgeable Approach and excellent Customer orientated service. Highly recommended! I’m looking forward to deal with you again!
5/5
GoogleI recently rent flat from Regent. I was very smooth process. I was put in contact with Elena and Leroy from contract Team. They help me in every part of the process. They are really accountable and responsive. Thanks to them I had a perfect experience for the process and I totally recomment Regent to others.
5/5
GoogleLovely staff and very helpful in finding apartments which are tailor made to your specific requirements. Thanks a lot to Oliver who helped us in finding our apartment which we liked. I’m satisfied with the service
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