Trusted Agent profile · London
★★★★★
354 reviews across 2 platforms
Broadwall House, 21 Broadwall, London, SE1 9PL
Regent Letting and Property Management's office in London, at Broadwall House, is rated 3.8 out of 5 across 354 reviews on two platforms, including 276 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMichelle was very friendly, polite and genuinely wanted to help us find a place we liked. She took us through the process, walked us through the changes in the tenant’s rights act and was very proactive in communicating new availabilities. She did a call to discuss our preferences and what we were really looking for. She comes across as a warm and friendly person who’s really looking out for you, which is a rare thing in a competitive house hunting market. Thank you, Michelle!
5/5
TrustpilotAgent Amir
I can’t thank Agent Amir enough for his incredible support and dedication. He went above and beyond to help me, even during the weekend and outside of his normal working hours. I had a last-minute situation that needed urgent attention, and Amir made sure everything was sorted smoothly and efficiently. His professionalism, kindness, and willingness to go the extra mile truly stood out. I’m so grateful for his help, he made a stressful situation feel manageable and was always just a call away. Highly recommended!
5/5
GoogleI would like to thank Iris Jin for her professional approach in managing crisis and issues pertaining to property matters. She is fast, responsible and willing to go the extra mile! It has been a real treat to have Iris taking care of …
5/5
GoogleI wanted to thank Iris for the wonderful work she does. I haven't seen such a dedicated and hard-working person in a long time. Iris is very professional and organized, and she's also very patient, for which I'm very grateful. She is …
5/5
TrustpilotFriendly and efficient
Jack and the team are always quick to respond and help - any issue I’ve had has always been quickly resolved.
5/5
GoogleAs a tenant, I couldn’t ask for a better property manager than Jerry Tang. From day one, Jerry has been incredibly proactive and enthusiastic. Jerry always reaches out to check if everything is okay, which makes communication completely …
1/5
TrustpilotAbsolutely not recommended
We've had 2 separate issues with regent so far regarding contracts and keys. They seem to be totally unable to provide the most basic of landlord services which has led to our exasperated attempts at calling and emailing. I dread every time I have to deal with them and our eventual closing out of our tenancy. It's been a nightmare.
5/5
GoogleHave had a very good experience with Regent properties, especially as a first time renter. Big shout out to Kaitlyn Schweitzer and Jessie Saunders. They have been very helpful throughout the process, communicating and updating promptly along the way and have made renting simple and straightforward.
1/5
GoogleNow I see why and makes complete sense the number of 1 stars given. I do however see most of the bad experiences are from tenants perspective rather than the landlord. I would highly recommend everyone to stay away from the company as their service is horrific. They’ve caused nothing but headache for me. Irresponsible, unresponsive. As an investor based overseas, I need an agency that is reliable and constantly on the ball but they were the complete opposite. They cannot be relied upon at all. Typical agency behaviour thinking that as long as money can solve the issue then take the easy solution/way out rather than really looking into the issue and providing solutions to resolve the situation. AVOID AT ALL COSTS BUT IF YOU DO PROCEED, then be prepared. You’ll figure at the end that you might as well do it yourself than to pay for their services.
5/5
GoogleGreat attention from the lettings team. Michelle was very attentive and kind on a very stressful process (looking for where to live can be exhausting!). Thanks to all the team!
5/5
GoogleJerry Tang has been a reliable and responsive property manager. He addresses issues quickly and keeps communication clear and straightforward. Overall, the experience has been smooth and hassle-free. Appreciate his professionalism.
4/5
GoogleWe were renting through Regent last year, and during the 12 months we dealt with lots of people from different teams at Regent. Our property agent Tamara was very nice and professional. She was very responsive and got things progressed promptly. To her I would give 5 out of 5. Two other people at the rental team (Emma & Agnes) were both very helpful too. Unfortunately I cannot give Regent 5 stars as a whole company because there are some staff who are not very professional - when we were about to negotiate the deals whether to renew the tenancy, the guy went away for holiday. He did not set automatic reply and did not read through the emails when he came back from annual leave. This significant delay made us decide to not renew the tenancy. Other than him, I think Regent strikes me as a good estate agent.PositiveResponsiveness, Professionalism
Thanks for the review, we’re so pleased to hear your feedback on Tamara, Emma and Agnes. In respect of the renewal, we are sorry you didn’t receive an out of office for the day that our Renewals Manager was on annual leave. We have looked at the email correspondence between you and the Renewals Manager but we do not see any significant delays between your email on the Friday he was on leave and his response on the Monday, although we appreciate your email had not been read before he contacted you. If you would like to discuss this further please contact Jordan@Regent-Property.com
1/5
GoogleTerrible agency. I was in contact with Sam. Had a viewing and then put in an offer at full ask on a rental property. Only to be told after I had to call him the landlord wants 30% more than what they were advertising for. They had advertised lower to draw in traction he said. Which is illegal in the UK. Later to not get any responses back and calls clicked away. Never experienced this with any other agency in London.
5/5
GoogleIt was a nice experience working with Scott Borg during my search for a rental property. Although I didn't proceed with the application due to a tight move-in schedule, I was impressed with his professionalism and responsiveness. He consistently provided timely and detailed answers to all my questions, even after office hours. His dedication and commitment to ensuring I had all the necessary information made the process smooth and stress-free. I highly recommend Scott to anyone looking for a reliable and attentive agent in their property search.
5/5
GoogleDue to work, I recently had to relocate to London and I think we all have heard how hectic the housing market is in this city. I was able to find the perfect flat. It was new and in excellent conditions! I was lucky cause Regent, specifically Scott was managing the flat. He was helpful, efficient, and communicative. We did everything virtually, but it felt like an in person service. Thank you Scott and the Regent Realty team for making this a great experience for me and my family.
5/5
GoogleWe had a very positive experience thanks to Iris. She responded quickly and showed genuine care and dedication in helping to …
5/5
GoogleRented a property through Regent two months or so ago. Dealt with Scott throughout who is an absolute gent - the whole process was stress free and easy. He couldn’t have been more helpful and was extremely quick to respond to any of our queries, and has maintained contact and checked in on us as we settled in to resolve any initial moving in issues.
Thanks Liam, glad you had a positive experience. We will let Scott know!
5/5
GoogleHad a very swift and easy process moving in thanks to Michelle. Great communication and very helpful :)
5/5
GoogleMy agent Bailey has truly been an amazing from beginning to end! Their exceptional commitment to ensuring a smooth move-in experience has been nothing short of outstanding. With unwavering transparency and consistent updates, Bailey kept me in the loop every step of the way. Their proactive nature, complemented by timely check-ins and rapid responses, made the entire process great. Thanks to Bailey's dedication and meticulous attention to detail, my transition into the new place was seamless and stress-free.
5/5
GoogleThanks to Sam,I had an excellent viewing experience at Phoenix Court near Vauxhall.My appointment was on May 10th to see apartment 1b, and Sam was incredibly professional and thorough. He was responsible, punctual, and took the time to explain all aspects of the apartment in detail. I appreciated his knowledgeable approach which made the whole process smooth and informative. Highly recommend working with Sam if you're looking for a place in this area!"
1/5
GoogleI would NOT recommend this lettings agency, it is not worth all the hassle and time. Terrible customer service. Agents were HIGHLY UNPROFESSIONAL. They were rude, disorganized and difficult to contact . When we wanted to return the keys no one was in the office and staff told us to mail the keys instead. The deposit was also only returned several MONTHS after moving out. Again, the agency was difficult to contact and made up ridiculous reasons as to why they could not return the deposit. I would opt for you to use more established agencies such as JLL, as they are definitely much more organized.
Dear Sudeera, Thank you for the review and we are sorry that you had a bad experience with Regent. We have looked at your case and the staff member involved has now left the business. In addition we have carried out various training sessions to ensure we have improved our response times and our service levels. We believe our current customers are receiving a significantly improved level of service and we would like to offer a personal apology; please email feedback@regent-property.com
4/5
GoogleHave been using their services for a while. It has been quite consistent with the usual to be expected monthly statements and handling of basic management of the properties. Although there has been quite a few changes of managers handling my units they have always been responsive Special thanks to Louise who has been very detail and prompt in all my enquiries as well as try her best to take care of the interest of both the landlord and tenant..
5/5
GoogleTim and his team have been superb finding me a buyer. Had my flat on the market in the UK and Asia for 6 mths just when I thought it went quiet earlier this year I decided to leave it to rent it out tenanted. Tim then managed to pull off a buyer and found us a client from New York. The team have provided great service and and helped push through the sale. Defo recommend them. Thanks Tim
5/5
GoogleProfessional and swift response and advice. A big thank you to Annie and Elena during the house search process and rental arrangement which were hassle-free and splendid. Everything runs smoothly and professionally. Moreover, really appreciated Tatiana’s sincere support for property management. High recommended! A follow-up comment on the maintenance team where Louise Lannes reacted smoothly with clear guidance to resolve the maintenance issue I currently faced. Really appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regent Letting and Property Management's London office has 354 reviews across two platforms: 276 on Google, 78 on Trustpilot (across the whole business).
Regent Letting and Property Management London is rated 3.8 out of 5 across all 354 reviews, and 4.1 out of 5 on Google from 276 reviews.
Regent Letting and Property Management London, Broadwall House, 21 Broadwall, London, SE1 9PL.
