Regent Letting and Property Management London reviews

★★★★★ 1/5

Trustpilot

Absolutely awful experience

Absolutely awful experience, I feel completely scammed. I was forced to pay 1000€ to this “agency” even though they did nothing to help me. The owner never met me in person, I never even spoke to her directly, and I found the apartment completely on my own. The only thing they did was unlock the door and show me the apartment. For that, they charged me an outrageous fee. We lost better apartment options due to them with holding information and being very two faced.

Kristian · 22 August 2025

★★★★★ 1/5

Google

If I could leave a zero star review I would happily do it. It's been 3 weeks since I moved out and I'm still chasing to get my deposit back. While living in the flat we were falsely accused of blocking the kitchen sink and damaging the dishwasher that had stopped working since we moved in. After 3 engineer and plumber visits we got the shocking news that the whole drainage and pipe system has been installed against the standards and that was the main reason why our sink was blocked. According to the plumber the plug for the dishwasher was installed next to the overflowing pipe creating a serious fire hazard and leaving the dishwasher to be useless. Of course Regent got the full report and remained quiet about it. For a year we were paying for a dishwasher that was not working and thankfully didn't have any other incidents out of pure luck. Avoid them at all costs, they will chase you and be all nice until you get a flat then pretend like you never existed and treat you like they're doing you a favor. Bills have been cleared out, accounts have been closed and we've provided receipts but the agent is still waiting to hear back from the landlord. It took us 5 mins to pay everything when we had to but now that we have to be given our money back it's taking them weeks. They're also terribly slow to respond and the phone is always busy.

Gina · 14 June 2024

★★★★★ 1/5

Trustpilot

When we first moved in our gas pipe had…

When we first moved in our gas pipe had been cut and we didn’t have gas for 3 months. It is a concern this was not checked for such a long time. Since then our lift has been broken for 3 months (I live on the top floor)and building front door broken. I rarely get email responses and have raised these issues many times.

Customer · 12 January 2026

★★★★★ 5/5

Google

Cannot speak more highly! Bailey has been fantastic, really patient and helpful and always quick to respond to any questions we’ve had. As first time renters, it had been a bit daunting, but since we’ve been dealing with Bailey, the whole process has been much more relaxed and less stressful. Could not recommend Bailey enough, he’s been proactive but without being pushy.

Tanya · 27 June 2024

★★★★★ 5/5

Google

Jessie has been really helpful in setting up the apartment. She has been incredibly kind and always available whenever I had a question or needed something. I truly appreciate her support, it’s made settling in so much easier.

Giorgio · 13 June 2025

★★★★★ 5/5

Google

Just a quick message about how amazing Jade Lawlor has been. So far she's been on point, fast and effective on getting info back and forth to us. Iv even messaged her out of hours cheekily and she has still responded. She defo been a star in the short time iv known her.

Gonul · 11 November 2024

★★★★★ 1/5

Trustpilot

Landlords and potential tenants should…

Landlords and potential tenants should be cautious when dealing with this property management company. We gave notice for early surrender in late March for a late July move-out, which the landlord approved on the condition that we find a replacement tenant. We paid all fees promptly to begin the reletting process. By May, the 3-bedroom property still wasn’t listed. After repeated follow-ups, it was finally posted in early to mid-June, incorrectly as a 2-bedroom at the price of a 3-bedroom. I caught the error, and while they fixed the listing, updated photos and floor plans weren’t taken until mid-June. I submitted a dummy inquiry online, which took time to get a response. A viewing was scheduled, but the letting agent claimed the prospective tenant cancelled. However, the building concierge confirmed the tenant showed up, only the agent was a no-show. Due to this negligence, we had to hire a solicitor to dispute any liability for rent beyond our move-out. The solicitor requested the landlord’s email, but the agency seems to withhold this information. We ultimately had to send the notice to the landlord’s address listed in the tenancy agreement.

Rocolcol · 24 July 2025

★★★★★ 5/5

Google

My agent Mint Mok is a great girl. I just moved into my new flat not long ago. She responded to my messages very promptly. She actively helped to solve any problems. It made me feel at ease and safe. She is really helping you solve problems. Highly recommended

J · 27 November 2024

★★★★★ 5/5

Trustpilot

Lorisa Mattress 5/5

Lorisa has been super helpful in ordering us a new mattress, checking we have all the information needed ahead of delivery and then ensuring we are satisfied with the product itself.

Harvi · 10 July 2025

★★★★★ 5/5

Google

Kaitlyn has been very helpful in sorting out a complicated tenancy situation - thank you Kaitlyn

Sami · 4 December 2025

★★★★★ 1/5

Google

I set up a viewing for an apartment with Regent about a week in advance for the earliest time they could show it. The viewing was scheduled for the middle of the day on a Saturday. When I showed up to the viewing, I found two other groups …

Kevin · 26 March 2026

★★★★★ 5/5

Google

Worked with Adam when I was looking for a place in the area and he was fantastic. Super easy to talk to and very helpful. Replied promptly to all the questions I had and was very persistent in helping me with some issues I had from other agencies. The place I got looks great, highly recommended.

Thanat · 27 June 2024

★★★★★ 5/5

Google

As a tenant with Regent for almost 2 years I have been incredibly happy with the service I have received, particularly with my property manager Louise. When any issues have arisen, Louise has been incredibly helpful and attentive to my needs to help to come up with a solution. I would absolutely recommend Regent to anyone.

Aaron · 27 June 2024

★★★★★ 1/5

Trustpilot

NEVER LET WITH THIS AGENCY!!

NEVER LET WITH THIS AGENCY!! SCAM We’ve been living for 5 months with broken windows, no air conditioning, and over 30°C inside the flat. Despite more than 20 emails and calls, Regent ignored us completely. Their inaction has put our health and safety at risk, and they still haven’t done anything. NEVER rent through this agency, you’ll be ignored, lied to, and left in unsafe living conditions.

Катя · 10 October 2025

★★★★★ 5/5

Google

I was lucky enough to work with Adam and Jordan to secure an apartment in London for the coming year. From the start, Adam was always extremely helpful and especially quick in communicating, and with Jordan’s help we were able to finalise the process quickly in order to secure the apartment we were hoping to get. Their professionalism was admirable, and the overall experience was great. Thank you!

Oli · 1 October 2023

★★★★★ 5/5

Google

Louise is a fantastic property manager and has always been extremely helpful. Her communications with me are clear, concise and she is always quick to reply to my queries. She shows great initiative when it comes to managing things for my flat, and I've always found her to be delightful to deal with. I'd have rated her six stars if it were a thing.

Mike · 30 December 2023

★★★★★ 1/5

Trustpilot

The worst agency I have rented from

The worst agency I have rented from. They made me pay for landlord corridor electricity, and for council tax before I moved in to the flat.

JM · 27 August 2026

★★★★★ 5/5

Trustpilot

Lorisa Johnson

Lorisa Johnson is very cooperative. I called her today to discuss few concerns and she was very helpful and good listener and rhe concerns I raised has been addressed very well.

Naimah · 20 May 2025

★★★★★ 5/5

Google

Adam Fisher is an exceptional real estate agent! He is incredibly hardworking, loyal, and dedicated to finding the perfect apartment for his clients. Adam's prompt responses and attention to detail make the process smooth and stress-free. With Regent’s Real Estate and Adam Fisher, you are in trustworthy and capable hands. Highly recommend!

Kamilla · 27 July 2024

★★★★★ 5/5

Google

Amir has been great with helping us with our flat. We have had a few minor maintenance issues and he has been very responsive and helped chasing the engineers etc. would highly recommend!

Laura · 11 April 2025

★★★★★ 5/5

Google

I hired Allison Steele in the Sales department to help me with the sale of my rental property and I’m very glad I did so. Allison was energetic, proactive, calm and skilled at keeping all sides of the transaction informed and speaking to each other. I really valued her insights and advice at all stages of the transaction. She was very professional and a pleasure to deal with throughout. I highly recommend her as a sales agent.

Janet · 27 August 2022

★★★★★ 5/5

Trustpilot

I had a really positive experience with…

I had a really positive experience with Lorisa Johnson. She has been extremely professional, friendly, and attentive throughout the entire process. Whenever I had questions or needed assistance, she responded promptly and made sure everything was handled smoothly. Her support made a potentially stressful situation much easier, and I truly appreciate her dedication and efficiency. I would highly recommend her to anyone looking for a reliable and helpful agent.

牛艺静 · 14 August 2025

★★★★★ 5/5

Google

Good experience with Regent. The lettings negotiator Sam Nourse is very efficient. It only cost our about 1 week from our viewing the house to moving in. Sam was very timely to solve the problems we encountered during the signing of the contract, and even worked on weekends :)

Muḥammad · 27 July 2024

★★★★★ 5/5

Google

Good experience with Regent. The lettings negotiator Sam Nourse is very efficient. It only cost our about 1 week from our viewing the house to moving in. Sam was very timely to solve the problems we encountered during the signing of the contract, and even worked on weekends :)

Ruiyang · 25 July 2024