Trusted Agent profile · London
★★★★★
362 reviews across 2 platforms
Broadwall House, 21 Broadwall, London, SE1 9PL
Regent Letting and Property Management's office in London, at Broadwall House, is rated 3.8 out of 5 across 362 reviews on two platforms, including 285 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBoiler stopped working this morning. Tatiana went out of the way to help and sort the issue showing me what I could do to self serve. Thanks to her efficiency I have my heating on 1.5hrs after raising the issue on the issue management system
1/5
TrustpilotPoor service: be cautious
Regent was incredibly attentive and responsive when we were in the process of making an offer, but the moment they secured our payments, their communication practically vanished. Despite multiple attempts to reach out, we were met with unsatisfactory responses. For the price you're paying, it's certainly not worth it. Be sure to thoroughly inspect the property and insist on addressing all concerns in the contract upfront because once they have your payment, you and any issues that were present/arise will be ignored.
5/5
GoogleScott is an absolutely trustworthy person, his service is very good, he has been helping us communicate everything, he has a good attitude, and he is very considerate. Thank you for his service
5/5
GoogleKrystal has been a phenomenal help in sorting out some issues post move out. I can’t recommend her enough! Reacted quickly, kindly and proactively to my requests.
5/5
GoogleWe’ve had a great experience renting a property through Regent. Everything was modern and efficient at every point of the renting process. I can’t thank Ben enough for his help and care at every stage from viewings to moving us in. He is a great asset to your business!
1/5
GoogleTerrible experience and no respect to customers’ time . Scott Borg organized a viewing via an agent assistant. I specifically asked him if my move out date is ok, he confirmed it on the phone. Only after the viewing , after I cancelled my meeting, wasted my time and money on taxi he said that my move in date wouldn’t be accepted by landlord. He just sent as many candidates as possible for the viewing without respecting their time and knowing that I had no chance since the beginning. No apologies followed.
4/5
GoogleThe viewing was smooth and fast, however the person who was showing us the property didn’t know anything about it, even how to turn on electricity, we had to look at apartment in the dark. Because of that barely noticed black mold spots on the bath tub and absence of grout around one sink. All information was provided later via WhatsApp within hours. Response time could be faster especially when we are ready to sign contract.
5/5
GoogleWe rented a flat with Regent. Charlie was our point of contact and he was awesome. Punctual when viewing flats and then really happy to answer my many questions via WhatsApp or on the phone. A thoroughly nice guy.
5/5
GoogleIt's been lovely working with Bailey R. He was awesome and helped me with all my needs, always communicate or keep in touch with me. I highly recommended him Thank you so much Bailey
1/5
GoogleI'm still waiting for my deposit back 3 weeks after moving out. Even though the bills were in my name and not the landlord (meaning they are my responsibility not the landlords) they have asked me for copies of final bills. They even specified that they want pdf copies which I don't have as I receive paper bills. I've received no communication about the inventory or why they are holding on to my deposit. Just this request for pdf bills which I've told them I can't provide. I don't think anyone gets a council tax bill in pdf. Given the other reviews on here about people experiencing the same thing, it looks like they are crooks.
5/5
TrustpilotSmooth process
Property manager Kim was kind and supportive.
5/5
GoogleGreat experience. My agent Sam Nourse was really helpful and friendly! There is a very good sense of urgency. Replies straight away! I would definitely recommend him to my friends ☺️
5/5
TrustpilotExcellent service
Transition is very smooth and good communication
5/5
GoogleZak made sure I move in on time, he always replies to my concerns and helped me out! would definitely recommend their services
4/5
TrustpilotGreat turnaround
Very happy with the service of my account manager, Jessie Saunders, for the last year. Before she handled my account, I had not been completely satisfied with Regent but the turnaround in service provided has convinced me to stay on with Regent. Well done, Jessie. Really appreciate all the work and effort you’ve put in.
5/5
GoogleI had a great experience working with Bailey! Communication was always prompt and informative, making the entire process smooth and stress-free. I highly recommend Bailey to anyone in search of a reliable and efficient property manager.
5/5
GoogleTatiana is absolutely fantastic! Super friendly, incredibly genuine and helpful and gives her absolutely all in finding the perfect solution at all times. A pleasure to deal with, thank you so much!
5/5
GoogleToo often you hear horror stories of letting agents but I can honestly say our experience with Regent has been a breeze. As with any tenancy, issues can arrise and they have been consistently met with the utmost care and consideration. Louise has helped us on a number of occasions and the consistency of her resolutions has really made us feel like we have a main point of contact. This personal aspect has been the real differentiator between our experience with Regent and that of previous letting agents. Looking forward to renewing and continuing this very pleasant experience.
5/5
GoogleSam was extremely helpful through the process of renting and provided me with all and any information I had regarding the move.
5/5
GoogleThanks Justyna and Sam N. Excellent service .
5/5
GoogleVery quick and very professional service. Jade was very polite, and always hapy to help us, answering all the questions we had.
5/5
GoogleMe and my best friend went to see 2 flats with Bailey!! Was an amazing experience since we felt that he truly care about the tenants and everything throughout the flats. Thank you Bailey
5/5
GoogleExcellent experience! Stella is a really good property manager. Stella is always quick to reply to my emails, promptly solves any issues, and patiently handles everything. I really enjoy talking with her!
5/5
GoogleFantastic agency, professional, helpful and easy to reach. Eric was truly outstanding in his support throughout the tenancy.
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