Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy wife and I interacted with Matt Turner as tenants in a property he is managing in SE London, for slightly over one year. Our experience is very very positive; Matt is very responsive, professional and friendly. Issues were resolved quickly and to everyone's satisfaction. It is quite a difference to the agents in the large agencies, where finding someone to work with one efficiently is often a matter of luck. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Anton · 28 August 2021
Agent replied · 22 June 2023
Dear Anton, many thanks for your review and giving us an opportunity to work with you so that we can be the best and professional estate agents in Southgate.
Regards
Rash and Rash Team
Southgate's Original Estate Agent.
★★★★★ 5/5
GoogleWe used Rash & Rash to let our property, and recently to sell it. Every person on the team is wonderful, so helpful, approchable and always kept us informed. They are also good listeners during any stressful periods and did their utmost to sort out any issues.
Michael · 25 December 2025
Agent replied · 14 April 2026
Thank you so much for your lovely words Michael, and for trusting us to both let and sell your property, it really means a lot to the whole team.
We’re so pleased to hear you felt supported, especially during the more stressful moments. That’s exactly what we’re here for, and we’re glad we could help smooth things along and resolve any issues.
Thank you again for choosing Rash & Rash, we truly appreciate it! 😊
★★★★★ 5/5
GoogleHetal helped us to find our dream home. She proactively reached out to us when a place was off market, as she knew what we were looking for. And was incredibly diligent and tenacious throughout the process. Thank you to Hetal and Mary for helping make a stressful time as pain free as they could.
Wendy · 14 April 2025
★★★★★ 5/5
GoogleClaire has been amazing, not only did she take a last minute viewing, she has managed the process of taking a tenancy seamlessly given we were relocating from Wales!
In comparison to others, Claire is friendly, efficient and kept is informed throughout. She contacted the landlady to provide us with prompt responses and we’d recommend her to anyone looking to move to the area. Thank you for making this such an enjoyable experience
Michelle · 28 June 2024
★★★★★ 5/5
GoogleHetal was great to deal with and was very prompt in responding to any queries. Many thanks!
John · 31 March 2026
★★★★★ 5/5
GoogleRash & Rash were the agents on the purchase of our new home and they were fantastic. Hetal and Mary were always incredibly helpful with getting questions answered and chasing everyone up and down our relatively long chain. Would definitely recommend.
Tom · 14 August 2025
★★★★★ 5/5
GoogleThe Estate Agents are very professional, extremely patient and supported us throughout the journey of selling our home. Also I would like to give a very special thanks to Mary Maginn who was assigned to us and helped us all throughout.
I highly recommend Rash & Rash as they have helped us both buy a property and later sell it.
Teodora · 23 January 2023
Agent replied · 22 June 2023
Really kind of you to take the time to write this. It was a pleasure awaiting with your move. We hope you are enjoying your new property as much as your last.
★★★★★ 5/5
GoogleRash & Rash let my flat for me in Southgate and provide outstanding service. Claire in particular is extremely reliable and professional, going above and beyond to make the process smooth for me as a landlord. I would highly recommend Rash & Rash if you’re a landlord looking for a managing agent on your property.
Demi · 14 August 2025
Agent replied · 14 April 2026
Thank you for your kind words Demi. We’re delighted Claire could provide reliable and professional support in managing your flat, and we really appreciate your recommendation!
★★★★★ 5/5
GoogleI sold my house in Southgate through Rash & Rash, and I have multiple properties in my portfolio, all around London. I must say that Rash & Rash are the best agents I have dealt with. I mainly dealt with Hetal and Matt and they were always …
Ismet · 14 April 2025
★★★★★ 5/5
GoogleHetal Shah is an excellent estate agent. She is very professional and conscientious.She takes the time to understand what you are looking for as a buyer and really cares about finding the right house for you. She keeps in regular contact. Thank you Hetal!
Peter · 22 May 2025
★★★★★ 5/5
Googlei had the best experience with rash and rash from start to finish. Hetal was so helpful and always on hand with any questions i had and responded so quickly and was so friendly. i will be recommending this company to all my friends and family.
Sophie · 14 April 2025
★★★★★ 5/5
GoogleProfessional - courteous - efficient and readily responsive - this has been my personal selling experience with Rash & Rash. My especial gratitude to Hetal and Mary who each went beyond their professional capacities in their unwavering supportive engagement throughout the journey of conveyancing.
Mze · 14 October 2025
Agent replied · 14 April 2026
Thank you so much Mary !
★★★★★ 5/5
Google“Claire totally deserves all the stars!!!… if there was anymore believe me I would have gave it to her!!! Claire was a good listener… kind and knowledgeable in the industry… gave me good tips and also registered me at agency.
Pinar · 14 April 2025
★★★★★ 5/5
GoogleWe recently bought our first home together via Rash & Rash and the process was stress-free, swift and smooth. The whole team is superb and so friendly - Hetal, Matt, Mary - and kept us in the loop from offer to completion. They're extremely knowledgeable about the area and the buying/selling process so I always felt we were in such capable hands. They also took the time to understand what we wanted as buyers which I so appreciated, and the end result was moving into our dream home. Can't recommend them enough.
Meera · 14 July 2025
★★★★★ 5/5
GoogleMy daughter had a brilliant experience with this agent. Hetal, Matt, Claire, and Mary were incredibly helpful and knowledgeable in selling her home. I'm now using their services myself, and they have been fantastic so far, would highly recommend.
Carole · 14 April 2025
★★★★★ 5/5
GoogleClaire was incredibly helpful and did everything she could to arrange our move-in as quickly as possible. She was exceptionally kind and always easy to reach, which really set her apart from others in the industry. Overall, the team at Rash & Rash is very friendly and respectful. I highly recommend them to tennants.
Nick · 28 July 2024
★★★★★ 5/5
GoogleWe used Rash & Rash to sell our Southgate property and I can firmly say, hands down, that it was the best experience I have ever had with an estate agent. It was so unlike any other selling experience I've had, Hetal and Matt thought of everything, there was no hassle (or hassling) whatsoever and they kept on top of all the timelines, associated tasks and communications with us and the buyers. With their knowledge and planning we sold our house at first viewing and wrapped up the sale quickly and smoothly. I would highly recommend Rash & Rash, they more than earned their fees.
Cleo · 21 May 2025
★★★★★ 5/5
GoogleI’ve had an excellent experience with Rash & Rash. Particularly Hetal. The whole process was seamless. Hetals communication was excellent and she was available for any questions I had. She was also really flexible with my requests. Would definitely recommend.
Zaheerah · 15 January 2025
★★★★★ 5/5
GoogleThe agency helped facilitate the buying of my first home. My agent Hetal was informative on the buying process, and accommodating to my needs, such as asking the seller questions and organising tradesmen to come to the property at times convenient to me.
Martin · 3 December 2024
★★★★★ 5/5
GoogleI recently bought a house through this estate agency, and I couldn’t be more pleased with the experience. Mary Maginn, who managed the progress of the purchase, was absolutely outstanding from start to finish. She was professional, proactive, and always kept us informed every step of the way. Mary Maginn dedication and attention to detail made the whole process smooth and stress-free.
Highly recommend, five stars all the way!
Jalil · 14 August 2025
★★★★★ 1/5
GoogleDO NOT USE THIS ESTATE AGENT!
Never use this estate agent they are extremely unorganised and unprofessional as a tenant living in a property they managed I was left without heating for over 4 months with my son who was only 1years old. They are extremely nonchalant and do not care about the well being of their tenants- they have failed to communicate issues with the landlord. Extremely poor service
Celeste · 29 May 2024
Agent replied · 27 August 2024
Dear Celeste, As you are aware, we are currently going through the TDS dispute process on your tenancy and returning of deposit. You will have your opportunity via the TDS dispute scheme to raise your points which will be independently reviewed.
To be clear however, at no time were you left without heating in the property. The two bedrooms both had working electric heaters. The heater towel rail in the bathroom worked. The large electric heater in the kitchen (semi open plan to the living room) worked and we were independently advised that this is sufficient to heat both the kitchen and reception room. The reception room did have a dormant electric heater by the wall. However there is also an economy seven storage heater in the reception room which does have power and in working order. To activate this, the account holder (the tenant) has to contact EDF directly (Claire in the office tried to do this on your behalf but due to GDPR, it has to be the account holder and you were informed of this by email). This was the first year of managing this property and although the heating system is electric, we were not immediately aware of the two different systems in place. The following timeline relates to this;
You contacted us on 28th February @ 0931 to say there was no heating in the lounge. We replied on the 28th February @1105 to say the we were sending a contractor. This was arranged between you and the contractor for March 2nd. They advised there was power to the storage heater and should come on over night. This transpired not to be the case. Contact was made with the landlord (USA based) who advised that it was on a separate supply. The landlord permitted the contractor to rewire the heater to a standard supply. The contractor went back on the 7th March to see if the storage heater could be rewired onto a normal supply. However their advice was to contact the supplier EDF to activate the economy seven. As above, Claire in the office tried to do this on your behalf but advised you on March 14th that you had to contact them directly. We did not hear from you on this point again although you did raise other points after this date without mentioning the heating. We assumed therefore that you had called EDF and connected the supply. We can now see we should have directly asked you if you had done this as we were made aware later that you did not set up the economy seven with EDF. It was not until 30th November that you emailed to say that the heater in the reception room was still not working. You advised that you tried to call EDF and they couldn’t help you. We advised the landlord that we were going to install an additional heater. Between 30th Nov and the date an additional heater was installed 21st December, access was troublesome. You did not want us to attend without you there which is fine, (though you had changed one lock so this wouldn’t have been possible anyhow). Claire emailed you to say that after 22nd December it would be difficult to get contractors out due to the Christmas period. Access was granted on 21st December and Matt attended with the contractor and a new heater was installed. The economy seven heater is still in place and this contractor also confirmed it had power. We would also like to confirm that the landlord was kept up to date throughout.
I am sorry you feel we fell below a service level befitting of a professional estate agency. We take all feedback seriously and constantly review our processes. As highlighted, we should have followed up with you to see if you had been successful with EDF on the link Claire sent to you. Like with all utilities, it is the responsibility of the occupier to open a contract with the supplier. All communications relating to this tenancy are documented with a chronological timeline. We feel we were proactive and helpful with the multiple points you raised during the tenancy. Welfare of our tenants is at the forefront of our concern.
★★★★★ 5/5
GoogleI collaborate with Rash and Rash as a lettings manager. They are very much from the "old school" of estate agency. You won't find any kids working there. Mary is the rock of the office. No one is more friendly and approachable and she takes her job very seriously. They have some good competition in the area but they hold their own.
Jim · 23 June 2018
Agent replied · 22 June 2023
Dear Jim, many thanks for your review and giving us an opportunity to work with you so that we can be the best and professional estate agents in Southgate.
Regards
Rash and Rash Team
Southgate's Original Estate Agent.
★★★★★ 5/5
GoogleI found Hetal and Mary at Rash and Rash to be extremely professional, supportive and knowledgeable I would have no hesitation in recommending them
Samantha · 18 December 2025
Agent replied · 14 April 2026
Thank you for your review Samantha, we truly appreciate the time you took to leave it. It means a lot to the team, especially Mary & Hetal.
★★★★★ 5/5
GoogleWorking in the property industry and with selling agents on a daily basis, I would say my expectations were higher than average but they were more than met by Rash and Rash. I found Mary and Matt to be honest, fair and trustworthy and very knowledgeable . The marketing materials produced looked wonderful and they sold our house for over asking price in less than a day, which given the current climate says something. We had previously put the house on the market with a larger national chain and did not have a good experience. I would have no qualms recommending Rash and Rash to any friends, colleagues or clients.
Helen · 8 October 2023
Agent replied · 29 October 2023
Thanks Helen for your kind words. Do let us know if you require any contacts for your new home.
Kind regards
Matt
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