Trusted Agent profile · London
★★★★★
217 reviews across 2 platforms
Salisbury House, Finsbury Circus, London, EC2M 5SQ
Prime Residential Property Management's office in London, at Salisbury House, is rated 4.6 out of 5 across 217 reviews on two platforms, including 109 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBoth Shaun & Elliot were helpful and easily contactable at all times throughout the process of moving in. Would recommend Prime to anyone looking to let a flat in Manchester
Hi George, Thanks for taking your time to leave us a positive review. It is very much appreciated!
3/5
TrustpilotBad experience with the manager Jordan
I live in creekside for a very long time and this is the first time a have leak in my apartment and the manager Jordan put hold on finishing the walls I don’t really like the new manager his such a snobbish and so hard to approach him do you even do a background check who works for your company I’m gonna call a lawyer for this cuz it’s been a week since my wall is open
5/5
TrustpilotWhilst i didnt take a propeety in the…
Whilst i didnt take a propeety in the end,i found Shaun very affable and with good communication skills,he also thought outside the box in order to get me to the front of the queue.The whole team were very helpful.
5/5
GoogleThank you Elliott for making the process of identifying, and executing a smooth transition to our new flat. We are very happy and would highly recommend.
Thankyou Kathryn, Glad we could provide you with top quality customer service!
5/5
TrustpilotA professional rental agent totally…
A professional rental agent totally engaged from the beginning to the end, which resulted in property being rented in record time.
5/5
TrustpilotSarah helped answered all the my…
Sarah helped answered all the my questions and accommodated a virtual viewing for me!! Amazing service!
5/5
TrustpilotEoghan has been fantastic
Eoghan has been fantastic, I was really nervous about renting out my home and he made the whole process so easy and I felt really considered.. I would 100% recommend. Thank u.
5/5
GoogleI had a flat view with Sarah, she was amazing, answered all my questions and was very helpful.
Thank you for the great review, Hibaq!
5/5
TrustpilotRental
Sarah arranged the viewing very promptly. Kept me updated on the process. So professional and very friendly.
1/5
TrustpilotPrime Residential Property Manchester - worst experience ever. Run in the middle then direction
Prime Residential Property - A Year of Stress, Frustration, and SilenceI’ve been trapped in a nightmare with Prime Residential Property for over a year, and it's been utterly exhausting. Every month, I wait anxiously for the payment that never arrives on time. I’ve lost count of the endless emails, calls, and texts I’ve sent, desperately trying to get in touch with them. But it’s like shouting into a void, the business owners are completely unresponsive.Imagine the stress of having to chase down your own money month after month, with no explanations, no apologies, and no support. I’ve been left feeling helpless and frustrated, like I’m being taken advantage of. It feels like they’re running a scam, and I’m just one of the many victims. If you value your peace of mind, please, avoid Prime Residential Property. I wouldn’t wish this experience on anyone. Save yourself from the stress and find an agency that actually cares about its clients and you can trust
5/5
TrustpilotMet Sarah where she showed me the…
Met Sarah where she showed me the property, she is very punctual,polite, friendly and answered all my questions I had. She is amazing colleague you have and come across very knowledgeable.
5/5
GoogleElliott, Shaun and the team are so efficient and made the whole process so easy. Would highly recommend using them.
Thanks for this fantastic review Justine!
5/5
GoogleShaun and the team at Prime Residential helped us move into our apartment recently. They explained everything clearly and as a tenant I would certainly rent through these guys again
Thankyou for leaving a review Kyle! Glad we could help.
5/5
GoogleWe have worked with Shaun for the last couple of years and found Prime Residential to offer a very professional service with fantastic attention to detail - would highly recommend.
Hi Emma, Thanks for taking your time to leave a review. It is a pleasure!
5/5
TrustpilotRecently moved in - Thank you Prime!
I've recently moved into my new place with Prime Residential in Manchester and the experience has been great so far. The whole process was smooth, clear and well organised from start to finish.
1/5
TrustpilotUnresolved Maintenance Issues and Very Poor Communication
We rented a house starting on December 20. The property was moldy, and the decorations they had promised were never fixed. On top of that, the dishwasher, washing machine, and oven have all been unusable.
1/5
TrustpilotAVOID FOR YOUR OWN SANITY
They tried to deduct £320 for cleaning my apartment and I asked for an invoice and I didn’t a proper one. I had to beg them for nearly two weeks to give me my deposit. Was calling nearly everyday and emailing and never got a call back.
5/5
TrustpilotAlessandra was really professional and…
Alessandra was really professional and friendly. She was really helpful in our processed. Thanks
5/5
TrustpilotExceptional service and communication
Exceptional service and communication - thoroughly impressed. Would definitely recommend.
5/5
TrustpilotGreat experience
I was extremely impressed with the service I received recently from this company A special mention goes to Georgia, who was absolutely fantastic throughout the whole process.
5/5
GoogleGreat experience overall, responsive to tenants and good relationship management.
Thank you for the 5* review, Clara!
5/5
TrustpilotReally helpful
Couldn’t recommend enough, great communication and helpful throughout! Thanks guys!
5/5
TrustpilotFantastic company and Becky has been…
Fantastic company and Becky has been such a breeze to work with organizing our rental!
5/5
TrustpilotAlessandra was super helpful with all…
Alessandra was super helpful with all my questions. Would definitely recommend.
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