Prime Residential Property Management London reviews

★★★★★ 5/5

Trustpilot

Prime Residential have been fantastic…

Prime Residential have been fantastic in helping me let out my property. Georgia made the onboarding process smooth and straightforward, providing all the information and guidance I needed from start to finish. What initially felt like a daunting process was made much easier thanks to her knowledge, professionalism and support. She was always friendly, helpful and quick to answer any questions, making the whole experience stress-free. I would highly recommend Prime Residential and would like to thank Georgia for all her help throughout the process.

Marcia · 16 July 2026

★★★★★ 5/5

Trustpilot

Highly recommend Sarah!

Sarah provided outstanding customer service from start to finish. She was professional, friendly, and always happy to answer any questions I had. She went above and beyond to help me secure my rental property and made the whole process smooth and stress-free. Her communication was excellent throughout, and I always felt well looked after. I would highly recommend Sarah to anyone looking for a reliable and dedicated letting agent. Thank you again for all your help!

Arjuna · 1 August 2026

★★★★★ 5/5

Google

We moved abroad and wouldn’t be able to manage our rental property without Prime residentials professional help! Luis has been helping us. He has answered all our questions and made the whole experience really easy! They found tenants for us super quickly and handled the whole process start to finish. They also keep us regularly posted on how things are going. Thank you Prime Residential!

Sean · 16 January 2026

★★★★★ 5/5

Trustpilot

Excellent service in letting flat in London

Luis has been managing the letting of my flat in London and the service he has provided has been exceptional. I look after my elderly mother who has dementia so my time is very limited. Luis understood this and has made this process very easy for me, taking care of the details and making sure I was informed/consulted as needed. The flat was let within a month of our first meeting and I have full confidence in the service moving forward. Would highly recommend.

Jenny · 16 April 2026

★★★★★ 5/5

Google

I had an excellent experience with Prime Residential, thanks to Luis and Becky and their exceptional service. Luis was incredibly helpful in finding a suitable tenant for my one-bedroom property, and Becky was also a huge help in letting my property in N7. Their professionalism, efficiency, and dedication made the entire process smooth and stress-free. Their service was truly second to none, and due to their outstanding customer service, I would not hesitate to recommend Prime Residential to anyone looking for a reliable and efficient property management team.

Bellic · 28 March 2025

★★★★★ 5/5

Google

I worked with Sarah at Prime Residential to find tenants for my flat in Stockwell, and I honestly couldn’t have asked for more persistence or professionalism, especially given how challenging the market was at the time. From the outset, Sarah was responsive, organised, and clear about the process. She handled viewings, feedback, pricing discussions, compliance requirements, and tenant referencing thoroughly, keeping me updated at every stage. What really stood out was her consistency and calm approach when things didn’t go to plan, withdrawn offers, referencing delays, pricing sensitivity, and even last-minute complications were all handled pragmatically and professionally. Sarah went well beyond a basic “tenant-find” service: liaising with building management, helping resolve key and fob issues, chasing references, supporting tenants through technical hurdles, and staying engaged even when she was unwell or off-site. Communication was steady and transparent throughout, which made a stressful vacancy far easier to manage from abroad. Despite a slower market and multiple setbacks outside anyone’s control, Sarah ultimately secured good tenants and saw the process through to completion with care and integrity. I would happily work with her again and wouldn’t hesitate to recommend her to other landlords looking for someone dependable, patient, and genuinely invested in getting the right outcome.

Grant · 16 February 2026

★★★★★ 5/5

Google

I had a fantastic experience renting through Prime Residential, especially thanks to Luis. He was extremely helpful, with clear communication and went above and beyond by dealing with any issues I had outside of regular hours. He handled any queries or problems faced quickly and efficiently, making the whole tenancy stress-free. I would highly recommend Prime Residential to everyone!

Neha · 16 October 2025

★★★★★ 5/5

Trustpilot

I had a great experience with Prime…

I had a great experience with Prime Residential. The team were professional, friendly, and always happy to help throughout the process. A special thank you to Sarah, who was fantastic - she was approachable, responsive, and made everything so much easier. I really appreciated all of her support and would happily recommend Prime Residential to others.

T · 10 July 2026

★★★★★ 5/5

Google

Luis was fantastic from start to finish in renting out our property. His communication was excellent. Luis made the whole process so easy. He rented out our property so quickly and handled everything while keeping us updated at every step. He continues to manage the property so smoothly. Total peace of mind - definitely recommend!

Camilla · 16 October 2025

★★★★★ 5/5

Trustpilot

Luis was extremely helpful and truly…

Luis was extremely helpful and truly went above and beyond to ensure a great experience. He was extremely accommodating of our circumstances (such as allowing for us to do both a digital and in-person viewing) and very responsive even outside of work hours!

Alex · 14 August 2026

★★★★★ 5/5

Google

As a Landlord, I have had an outstanding experience with Eoghan from Prime Residential Property Management. From the very beginning, his professionalism has been evident in every interaction. Eoghan is incredibly helpful and proactive, always anticipating my needs and addressing them promptly. Communication has been seamless; Eoghan responds quickly and thoroughly to any inquiries and keeps me informed every step of the way. I have felt all has been looked after from the very moment I handed over the keys, from tenant finding right the way through to handling the property once the tenants moved in. Eoghan truly goes above and beyond to ensure that any burdens are taken off my hands, making the process smooth and stress-free. Some aspects that particularly impressed me was Eoghan's outstanding guidance on applying for a landlord license which made the process a lot less overwhelming and far easier. I was also very impressed with the detailed inventory report provided. It was thorough, meticulously documented, and gave me complete confidence in the management of my property. I highly recommend Eoghan to any Landlord seeking a top-tier service from the very beginning. Eoghan excels in all areas of his role. His dedication and commitment to excellence are unmatched. I would give 6 stars out of 5.

Karlie · 10 August 2024

★★★★★ 5/5

Google

Fantastic company, highly recommend. Luis was my contact and consistently goes the extra mile to support you. All in all highly impressed, thanks Luis and Prime Residential

Joe · 16 February 2026

★★★★★ 5/5

Trustpilot

Luis has been excellent throughout our…

Luis has been excellent throughout our letting process. He has been super responsive, helpful and friendly, and has made the whole experience incredibly smooth in what can often be quite a stressful process. Thank you so much!!😊

Kathryn · 29 July 2026

★★★★★ 5/5

Trustpilot

Georgia was amazing

Georgia made my experience so calming and easy. As a first time landlord renting a property very close to my heart, she made a very complicated and anxiety inducing process sound like an absolute breeze!

Sammy · 28 July 2026

★★★★★ 1/5

Trustpilot

Foul company

Foul company, the whole situation with moving into my first house has been appalling. With viewings cancelled only an hour before, poor communication, bad attitude. We have been hung up on more times than I can count. Becky has been the lead with our move and any issues with the property, she has been forgetful, lazy and rude. Any issues have taken weeks to be fixed and have ultimately not been resolved by her, she has been unreachable going on annual leave without finishing her tasks or handing them off to others. We have tried to go above her or to be placed with another property manager and have been ignored and been mislead with dead end emails. They should have a deep consideration of their management and how they value their customers.

Freya · 8 July 2025

★★★★★ 5/5

Trustpilot

Luis was a massive help

Luis was a massive help. He was very flexible and accommodating with furniture preference and moving in a day early without charge. Highly recommend this agency for a quick move in!!!

Sophie · 13 August 2026

★★★★★ 5/5

Trustpilot

Viewing of rental property

Sarah Hernandez was excellent throughout the viewing and provided outstanding service. She was knowledgeable, professional, and took the time to answer all of our questions, making the whole experience smooth and informative

Alex · 23 July 2026

★★★★★ 5/5

Trustpilot

Five‑Star Service, Georgia Was Brilliant

Excellent service from Prime Residential. Georgia was incredibly helpful at every stage of renting the property, professional, responsive, and genuinely supportive throughout the whole process. She made everything smooth and stress‑free. Highly recommended.

Khaled · 2 July 2026

★★★★★ 5/5

Trustpilot

Agent Sarah was very helpful

Agent Sarah was very helpful, communication was efficient and clear. We ended up letting another property where our offer was accepted, but my experience with Prime Residential was great!

Erika · 17 July 2026

★★★★★ 5/5

Google

Luis has been great with the whole process. Fully managing my 2 bedroom flat in Central London.

Chanil · 16 February 2026

★★★★★ 5/5

Trustpilot

Sarah at Prime Residential Property

Sarah was professional, friendly and prompt at communicating both before and after the viewing. We had a good amount of time to view the flat and ask questions.

Harry · 21 July 2026

★★★★★ 5/5

Google

I had a very good experience with Luis Marks from this agency. From the start he made the process smooth and was very good at explaining everything and keeping me in the loop always. There was a real sense of care from him i always felt …

Andy · 16 April 2025

★★★★★ 5/5

Google

I recently let a property through Prime Residential and I must say the agents were very efficient and transparent, keeping regular contact throughout the process. Thank you Luis and team!

Reece · 16 October 2025

★★★★★ 5/5

Trustpilot

Luis was an absolute pleasure to deal…

Luis was an absolute pleasure to deal with throughout the entire process. He was highly professional, friendly, reliable and always quick to respond to any questions.

Mike · 28 July 2026