5/5
TrustpilotAlessandra was super helpful with all…
Alessandra was super helpful with all my questions. Would definitely recommend.
Trusted Agent profile · London
Prime Residential Property Management London reviews
★★★★★
219 reviews across 2 platforms
Salisbury House, Finsbury Circus, London, EC2M 5SQ
Prime Residential Property Management's office in London, at Salisbury House, is rated 4.6 out of 5 across 219 reviews on two platforms, including 110 Google reviews rated 4.9.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEmily assisted with my move and was…
Emily assisted with my move and was amazing! She was always on hand to answer any queries making this process so easy. Can’t recommend her enough!
5/5
TrustpilotPatient and professional
5/5
TrustpilotExcellent Service
Prime residential are without doubt the best property management company I’ve ever used. Always provide excellent communication and service. Thanks Shaun and team
5/5
GoogleBased in Manchester, Elliot was spectacular in finding respectable tenants for ourselves. Service was fantastic. Thanks again guys 👍🏼 …
Agent replied · 11 June 2024
Thanks once again for taking your time to leave us a review Joseph. We appreciate your feedback and are happy we could provide you with a great service.
5/5
TrustpilotGreat experience!
Such a great experience, Ben was so helpful!
5/5
TrustpilotHad a excellent experience with Shaun
Had a excellent experience with Shaun, he was polite, friendly, and very efficient. The quality of the service from him was exceptional!
2/5
TrustpilotUnfortunately l had a bad experience…
Unfortunately l had a bad experience with a trouble all through the year of renting which ended with over £2000 loss.
5/5
GoogleIt's early days with Prime Residential, but to date Shaun and Elliott have been first class to deal with both on the letting and subsequent management of our property. It's been very much a 2 way process, with both Shaun and Elliott being receptive and open to any suggestions.
Agent replied · 11 June 2024
Hi Kevin, thanks for taking the time to leave this great review. We are delighted to be working with you and hope we can continue to keep you happy.
5/5
GoogleI’ve now letted a property in Manchester that I absolutely love thanks to Prime Residential. Kieran and Elliot are both very friendly and managed to make the process as swift as possible - I moved in a few days after the viewing. Overall, I’d definitely recommend.
Agent replied · 11 June 2024
Glad we could help you find your first place in Manchester. Hope you enjoy your time here and your business goes well!
1/5
TrustpilotDO NOT LISTEN TO ANY GOOD FEEDBACK - RENTERS, AVOID
I would give zero stars if I could.
1/5
TrustpilotI'm honestly shocked the reviews aren't worse.
I'm honestly shocked the reviews arent worse.
5/5
TrustpilotDealing with Becky Finn has been a…
Dealing with Becky Finn has been a pleasure. Her property knowledge and friendly demeanour has made my life much easier. Would definitely recommend to everyone!
1/5
TrustpilotHi- Unprofessional - Safiyya
Hi, It's been a nightmare dealing with Safiyya from this agency. Lack of professionalism, rude, argumentative, and that's for being a 'trainee manager'. Lack the skills to deal with clients. Never rent/buy from her! Lingers issues/ Send 20 mails per day without resolving it, stuck with 4 months without working fridge, maggot in food. She is a disgrace to the agency.
5/5
TrustpilotI have been renting a property managed…
I have been renting a property managed by Prime Residential for the past year, and I have to say that my experience has been exceptional. From the moment I first contacted them, the team has been nothing but professional and courteous. They responded quickly to my initial inquiry and scheduled a viewing promptly.During the tenancy, any issues or concerns I had were always addressed promptly and efficiently. The property itself is well-maintained and equipped with top-notch amenities. I always felt comfortable and secure living there, and the team was always available to answer any questions or provide support whenever needed.What truly sets Prime Residential apart, however, is the level of customer service they provide. They are always polite, friendly, and willing to go above and beyond to ensure that their tenants are satisfied. I have had nothing but positive interactions with them and would highly recommend Prime Residential to anyone in need of quality rental accommodation.Overall, I cannot recommend Prime Residential highly enough. They are a truly exceptional property management company that puts their tenants first and provides outstanding customer service. Thank you for making my tenancy such a positive experience!
5/5
TrustpilotThe service that Shaun give me was…
The service that Shaun give me was clear, polite
5/5
GooglePrime Residential Property Management ltd manages our recently purchased flat, and we are very pleased with their service. Shaun does an excellent job, he let out the apartment in an incredibly short time. I would highly recommend them
Agent replied · 13 October 2026
Hi Robert, Thank you for the review!
5/5
GooglePrime Residential look after a number of our properties - Shaun and Elliott take the stress out of managing the many things we need to keep an eye on. Excellent communication at all times. Would recommend to anyone!
Agent replied · 24 August 2024
Cheers Andy, glad we can make life a little more stress free for you and happy to help you with all our property management services!
1/5
TrustpilotThis company’s credibility should be questioned
When you move in a rental property, the agency has to make sure the property is cleared, clean and everything is okay. This property seemed like someone was still living there. Plates and tea cups on dish drying rack, dirt on the carpet, light that is flickering and most of all, all the former occupier furniture was still there when it was agreed the house will be empty prior to the moving!! I don’t know if it is negligence, inexperience or unprofessionalism but this agency’s credibility is to be questioned!
5/5
GoogleI have been with Prime since earlier this year. Shaun in particular has been fantastic, he made sure everything has moved quickly and efficiently. From finding tenants and moving them in to managing the property, they have handled everything with professionalism.
Agent replied · 11 June 2024
Good afternoon Danielle, We are glad we could make everything quick and easy for you. Thankyou for taking your time to leave us a review.
5/5
GoogleExcellent service, highly recommend.
Agent replied · 23 October 2024
Thank you for the great review, Fernando!
5/5
GoogleI contacted Prime Residential a few months and have been very pleased with their service. Especially from Elliott who has always been very helpful, courteous and professional. His communication was second to none! I would highly recommend Prime! Great team!
Agent replied · 11 June 2024
Afternoon Rachael, Thanks for taking time to leave a review - always happy to receive feedback!
5/5
GooglePrime Residential look after a number of our properties - Shaun and Elliott take the stress out of managing the many things we need to keep an eye on. Excellent communication at all times. Would recommend to anyone!
Agent replied · 11 June 2024
Cheers Andy, glad we can make life a little more stress free for you and happy to help you with all our property management services!
5/5
GoogleAmazing service by Prime Residential, they took care of everything from finding great tenants to answering any maintenance queries. Couldn't recommend them highly enough and will be passing their details onto other landlords I know
Agent replied · 11 June 2024
Good afternoon Jack, Thanks again for the great review. Glad we could finally give you the top quality service you deserve.
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