Prime Land Property London reviews

★★★★★ 1/5

Google

Had booked a viewing of a property. Arrived to the location of the property 17:55, 5 minutes before agreed time. Another girl was there too. Waited until 18:05. Sent the agent a message on Spare room (where I had been in contact with him previously), asking if he was running late. No answer. Waited 10 more minutes, 18:15 now and I decided with the other girl that we should try calling the agency. The agency answers and tells us that the agent I've been in contact with will call us up soon. A few more minutes passes. The agency calls up again and says, oh sorry this property has already been let, everyone with a booked viewing should have been contacted. Yeah should have! But no we were not contacted and I think that's very disrespectful. Making us waste time and money to travel to see this property just to get a "oh sorry". Anyway I mean mistakes happens but based on this experience and other reviews I'm not sure I would want to sign anything with this agency.

Melinda · 12 June 2023

★★★★★ 5/5

Google

I tenant with Prime Land for 7 years and have a very positive experience. I would certainly recommend Prime Land . Ronnie is particularly helpfu efficient ,and friendly.

Kika · 15 September 2023

★★★★★ 5/5

Google

I tenant with Prime Land for 7 years and have a very positive experience. I would certainly recommend Prime Land . Ronnie is particularly helpfu efficient ,and friendly.

E · 24 August 2023

★★★★★ 5/5

Google

No hassle sort of agency, best I've dealt with in London! Sonia was particularly helpful, responsive and made the whole experience very easygoing. My deposit was also returned promptly.

Lewis · 17 July 2023

★★★★★ 5/5

Google

We live almost three years as a tanent with prime land.we are satisfied with this agency. Spacialy Ron is so helpful and good hearted person.

Fahmida · 15 September 2023

★★★★★ 5/5

Google

I can recommend,Shek is very helpful!

Monika · 12 June 2022

★★★★★ 5/5

Google

Excellent customer focus and aftercare, Will definatley recommend and especially Ronnie who was very easy to reach and friendly, keep up the great work!

Orlacho · 15 September 2023

★★★★★ 5/5

Google

Amazing service. The guy Ronnie is very helpfull towards his client. He help me a lot to get a nice property.

Bond · 15 September 2023

★★★★★ 5/5

Google

Good agency with low move in rates and a fast response in case you have a problem or a question, I've been with them for about 3 years and they never let me down especially my agent Shek Ainul nice ,professional ,respectful and a caring guy . Thanks a million guys and wish you all the best .PositiveResponsiveness, Quality, Professionalism, Value

Boom · 12 June 2020

★★★★★ 5/5

Google

The letting agency does a wonderful job and specially Ronnie is very good at providing good service

Reddy · 15 September 2023

★★★★★ 5/5

Google

My flatmates and I had a great experience with this agency, particularly thanks to the help of Adil. He went above and beyond in connecting us with properties that fit our parameters, as well as making sure we had opportunities to view them in an extremely competitive market. Adil remained kind and professional throughout, and was happy to answer any and all questions that we had.

Sarah · 16 August 2023

★★★★★ 5/5

Google

Ronnie was great! My move was smooth and easy!

Oscar · 12 June 2020

★★★★★ 5/5

Google

Fantabulous service by Primeland especially Ronnie from 3 years . Thank you for your services .

BharathReddy · 15 September 2023

★★★★★ 5/5

Google

It is my first agency in London and I think it is one of the best, including the staff. Elizabeth Cordero was the person who gave me all the information and was a very detailed person explaining the terms.

Aythami · 12 June 2020

★★★★★ 5/5

Google

Me and my husband feel this property as our own home! It was a happy time there with all tenants! We leaving peaceful and the home was cleaned regularly by agency! I can recommend Prine land to my friends!

Antonia · 13 June 2019

★★★★★ 5/5

Google

Had a great experience with Prime Land. Adil was very helpful!

Filip · 15 September 2023

★★★★★ 1/5

Google

What a waste of time. Arranged a viewing and they simply ignored me throughout and didn't even show up! And when I called they acted as if there was no viewing arranged. Wish I read the reviews before i contacted them. Also, very rude staff over the phone. Please avoid! You have better chance of knocking on doors asking for a viewing.

M · 12 June 2023

★★★★★ 5/5

Google

Hassle-free agency. Ronnie is helpful and friendly🤗👍 …

Lilla · 15 October 2023

★★★★★ 1/5

Trustpilot

If I could give this agency a lower…

If I could give this agency a lower star I would. They are the most INCONSISTENT, CHEAP, GREEDY motherf**kers you can rent from in London. I lived in one of their properties for a year as I needed something quick and easy. I was aware of their predatory practices before signing as a friend of mine rented a place from them the previous year. But, I was out of options and needed something quick. They will try and suck EVERY SINGLE PENCE POSSIBLE FROM YOU when you move out. They require HEAVY amounts of nagging, emails, and calls to reply to a single email. They have no clear command structure, leaving tenants unable to have a suitable point of contact. Their check-in sheets are biased in their favor and fail to properly account for wear and tear usage of appliances. There are significant amounts of mold and broken utilities at their properties. They will NOT cover any maintenance charges past a plaster of a fix, and blame you for breaking it when in fact their furniture, decor, appliances, and health & safety checks are OUTDATED, BROKEN, INEFFICIENT, BIASED, and SLOPPY. This agency is a danger to their tenants and an example of the WORST kind of London agency you can find. Run from this agency as fast as you f**king can and you'll thank me later.

Anonymous · 16 October 2020

★★★★★ 1/5

Google

I locked a room and 1 week later the landlord that does business with Primeland cancelled me the room. I decided to give Primeland a 2nd chance. It was a big mistake. Moved to a room, payed a large admin fee and 2 weeks later another landlord gave me a notice to quit... Mr Shek did not assumed it was his fault, as he accepted to do business with such landlords and he didn’t gave me the admin fee back or gave any compensation for all this mess.

Pedro · 12 June 2020

★★★★★ 1/5

Google

Useless, absolutely useless and unprofessional on top with no-show at viewing Tried to arrange a viewing, wow they are slow to understand what you're getting at. How hard is it to understand that I'm calling for someone else and differentiate between two people? Barely any communication before the viewing and then just didn't show up and didn't pick up my calls. So we completely wasted our time. Just read the reviews below, how are the employees not ashamed to be working there?

Florian · 12 June 2020

★★★★★ 1/5

Google

The worst agency ever!! Everyone , avoid dealing with them! It took 50 days to get a fridge replaced and 20 days to replace a washing machine. The maintenance team always has keys for the property and will enter it without any permission. We had over 30 visits only to fix broken fitting and fixtures and then over 15 viewings. They accused us with fabricating faults that already existed in the property. They have no respect to their tenants and are always the landlord’s side. All the other one star reviews are true. It was a year of nightmares. I would never ever rent from them again. AVOID THESE LIARS AND DO NOT MAKE THE SAME MISTAKE I MADE!

Ibrahim · 12 June 2020

★★★★★ 5/5

Google

Sonya and Adil were great 👍 …

Jonathan · 15 September 2023

★★★★★ 1/5

Google

After agreeing to the price the flat was advertised for and paying a holding fee, the landlord raised the price to nearly £30 more per week. Absolutely ridiculous and greedy behaviour, why advertise a place to rent at a certain price if it’s just going to be raised immediately after prices were already negotiated?! Huge bullet dodged.

A · 12 June 2023