Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have lived there for 7 weeks. The result opinion is very bad. For the first, the house condition was not so good(we have been sleeping in the biggest room with 2 single beds and crashed furnitures). The windows are made from leaky plastic and it was really cold inside the room, so did it made us unconfortable. The central heating was not working. The kitchen is quite nice. Except the time that the oven had broken doors.. Also there was internet included in the offer but after all the internet did not appear. I aked them how long it is going to take for internet and told they: we are living in London not in Scotland or somewhere on a field! They were coming to our room without any call before and then made pictures of private stuff while the people were inside. Madness!
To assume : problems with documents and they come the flat without any call. Madness.
Damian · 13 June 2019
★★★★★ 2/5
GoogleHad bad impression since the moment I was signing contract - staff was just unfriendly, unhappy about fact that I did t bring a print copy of my payslip and offered sending over email instead (what age we live in again and don't you have printers??), and seemed like they didn't cared at all if I sign with them or not. They had way more rules in the contract than I had seen before (for example no one is allowed in my room after 10pm 😂) and I wanted to know why and they didn't like answering my questions at all.
When I was moving in I was lied about shower. It was told that there are 2 showers, one is undergoing repair. From other tenants later I learned that "it was undergoing repair for over a year now". The agent later started telling some ridiculous childish lies as excuse.
After I left the negative review here, I was contacted, and asked to remove my review. I said I'm happy to update my review if they care to improve their services. I was offered to move out if I don't like. And they insisted that this offer was genuine and out of good will - and I somehow should be willing to remove my review after this genuine offer?? - they allow me to leave if I don't like, wow as if normally I shouldn't be allowed to leave?? Was it some sort of blackmail attempt or just plain stupidity? I don't know - maybe both. I just said I gonna think about the leaving part but will only update review if I see genuine improvement. Agent said he gonna call me back and dropped the phone -never heard back from him again.
One time I had a completely random call from them, reminding me that my rent is due in 3 day. Not a single time I was late on my payments before so I was left very confused about the reason of the call.
So finally time came for me to leave. 1 week before my leave date agent unlocks flat doors without any announcement and opens doors into my room - without knocking!! He said he got his dates wrong and went out?!
Overall property was okay apart from broken shower that was never fixed (but there was another working) and I didn't encounter any issues during my half year stay. But the people working at this agency are some of the most clueless bunch I had ever had a chance to deal with - gives no confidence that they would be able to fix any problem if there was any.
Riks · 13 June 2019
★★★★★ 1/5
GoogleBottom tier agent. Arranged a viewing, tried calling him more than 10 times the day before and more than 10 times on the day of the viewing but got 0 response till I was making my way up to to view the property on a 4 hour journey from bournemouth to london only to get a message saying both properties are now unavailable. I hope everyone stays clear of this company. Absolutely useless and wasted my time.
GS · 12 June 2020
★★★★★ 2/5
GoogleHad bad impression since the moment I was signing contract - staff was just unfriendly, unhappy about fact that I did t bring a print copy of my payslip and offered sending over email instead (what age we live in again and don't you have printers??), and seemed like they didn't cared at all if I sign with them or not. They had way more rules in the contract than I had seen before (for example no one is allowed in my room after 10pm 😂) and I wanted to know why and they didn't like answering my questions at all.
When I was moving in I was lied about shower. It was told that there are 2 showers, one is undergoing repair. From other tenants later I learned that "it was undergoing repair for over a year now". The agent later started telling some ridiculous childish lies as excuse.
After I left the negative review here, I was contacted, and asked to remove my review. I said I'm happy to update my review if they care to improve their services. I was offered to move out if I don't like. And they insisted that this offer was genuine and out of good will - and I somehow should be willing to remove my review after this genuine offer?? - they allow me to leave if I don't like, wow as if normally I shouldn't be allowed to leave?? Was it some sort of blackmail attempt or just plain stupidity? I don't know - maybe both. I just said I gonna think about the leaving part but will only update review if I see genuine improvement. Agent said he gonna call me back and dropped the phone -never heard back from him again.
One time I had a completely random call from them, reminding me that my rent is due in 3 day. Not a single time I was late on my payments before so I was left very confused about the reason of the call.
So finally time came for me to leave. 1 week before my leave date agent unlocks flat doors without any announcement and opens doors into my room - without knocking!! He said he got his dates wrong and went out?!
Overall property was okay apart from broken shower that was never fixed (but there was another working) and I didn't encounter any issues during my half year stay. But the people working at this agency are some of the most clueless bunch I had ever had a chance to deal with - gives no confidence that they would be able to fix any problem if there was any.
Ski · 11 November 2018
★★★★★ 5/5
GoogleI have had the best experience with my agent Shek at Prime Land Property.
The moving in was quick and simple, the agents were there for me the whole time, and they still are - whenever I text them I get an instant response.
One day there was a problem with the shower - they took care of calling an expert minutes after I had called them and the shower was fixed within hours the same day. Really the best service you could want ! They are also very friendly and helpful.
Farrah · 13 June 2018
★★★★★ 5/5
GoogleI was renting from them the agent Ron is quite helpfull reasonable about any maintenance i am happy with them as with these agency last 2 years.
Nazrul · 12 June 2020
★★★★★ 1/5
GoogleONE STAR IS EVEN TOO MUCH TO RATE THEM
They absolutely don't care about propertiers and tenants, we had some issues with the house and they didn't fix them, but they were minor problems compared to the fact that a pipe broke and our kitchen has been flooded for 2 days, and it still is. None picks up the phone when there's an emergency going on, and we are stuck at home with no heating, a broken window and a flooded kitchen that smells, one star is too much.
Livia · 13 June 2017
★★★★★ 1/5
GooglePrimeland Property are the WORST estate agents you will ever have the displeasure of renting from.
We made the mistake of ignoring the online reviews, assuming it wouldn’t be bad if we kept on top of it and took precautions, but we couldn’t have been more wrong.
The property was hugely overpriced for what it was, and we only discovered this after signing the contract. We’d freeze in the winters bc of poor insulation, were infested with mice and minimal action was taken despite these being present prior to us moving in, mould has been poorly painted over upon our move, and they often tried to blame us despite it being very clear that all these issues were pre-existing. The place wasn’t even clean when we first moved in, despite us being told it would be professionally cleaned. When we faced problems with the landlord building on the side of our house TWICE, breaking our contract, action wasn’t taken until we demanded to speak to someone higher up in the office, who then claimed "no knowledge" of it despite numerous emails (lame excuse of “our email system was down…”) and us physically visiting the office at least twice with our complaints. We were offered an insulting amount of money, that wouldn’t even pay for a goddamn moving van for each of us, to vacate the property early and allow the building to continue. We turned it down as we had no other house we could move to at that point in the year.
They were rude and unhelpful 90% of our time there, their staff would let themselves into our house to use our bathroom without asking until we demanded they stop. For at least the first half of our tenancy, staff would turn up without the 24 hour warning they are legally required to give, or turn up at times you hadn’t agreed upon. They blocked off our fire exit, had live electrical wires exposed, and our meters were all illegal and unregistered (Primeland told us to shut the door in the face of the electric company when we found out we had an illegal meter and wanted to register it). We never met the landlord, and Primeland didn’t go to great lengths to assure his presence at meetings when we became concerned about the broken contracts. Most repairs were done late by people who clearly had no clue what they were doing, as these visits often didn’t solve the problem. When we claimed a number of legal issues such as health and safety, they talked down to us and bent the truth to make it seem like we didn’t know what we were talking about to avoid us taking further action. Our bathroom light switch was connected directly to the fuse and would give us electric shocks. By the end we spoke to a housing office who ended up telling us that Primeland had been the route of loads of problems for a huge number of renters, and they hoped they’d go out of business to put an end to it all.
All blame was shifted to the landlord, but these estate agents had happily represented him for longer than we’d been living there, so that tells you enough! Their only saving grace was some compensation and a reduction in rent for breaking the contract, but it really wasn’t enough after all the hell they had put us through.
If you are considering renting any property with Primeland, don’t. Don’t do what we did and ignore the online reviews. If you do ignore this review though, then at least do yourselves a favour and know your rights as tenants, take all the pictures you can when you first move in, make sure every promise from them is in writing, and constantly assume that they will screw you over… because they will.
Catherine · 13 June 2017
★★★★★ 4/5
GoogleI have been with them form approximately 3 years, whenever there has been a problem or when I have had a request it has been resolved in the following day or a few days. The times where the problem couldn't be resolved it was always the landlord's /landlady's fault. People have to understand that if they are not perfect, these people are everyday trying to do their best and learning from previous experiences. In my view they always have treated me and people in the property with respect and understanding.
Miguel · 13 June 2017
★★★★★ 2/5
GooglePrime Land Property are not estate agents I would ever recommend to women. Although our property was reasonably priced given the location and climate, the employees were exceptionally difficult to deal which lead to a messy early termination of contract. Myself and my flatmate were subject to verbal abuse and intimidation by one member of staff who felt it was easier to win battles with me than my male flatmate.
The landlord was exceptionally unappealing and unprofessional, not even introducing himself before letting himself in and changing the lock on our door.
The property itself had previously been a family home which had pros, such as a garden, and cons, such as truly awful décor throughout, a locked shed which seem to fluctuate between periods of permitted and forbidden tenant use (we were originally allowed to keep our bikes in it but this changed randomly). Getting things fixed was extremely difficult as the landlord often arrived without a toolbox, expecting us to provide whatever was necessary. My partner fitted a new washing machine, for example - whilst the landlord and his equally unprofessional daughter looked on.
Renting in the East End can be really pricey and stressful, but a good lettings agency can make all the difference. When it comes to dealing with students (which can be a pain for both parties) these guys were not-so-great...
Ellen · 13 June 2016
★★★★★ 1/5
GoogleI would not recommend them to anyone. Beware, especially if you're a female.
1. Estate agents cared only about signing the contract. Once signed, landlord's requirements that we didn't know about were above us and estate agents didn't help much with solving them either.
2. If your contract is vague, don't assume your rights will be respected. If for some reason you end up going with this incompetent place, get everything in writing.
3. Whenever I had an issue or query, I wasn't taken seriously because I'm a woman so I ended up asking my male flatmate to deal with them. This should not be happening in this day and age.
4. If they say you'll get the best landlord in the area, it's all lies. They'll care more about their friendship with the landlord than how to be great agents and what rights you have as a tenant.
Violetta · 27 October 2014
★★★★★ 1/5
GoogleI would not recommend them to anyone. Beware, especially if you're a female.
1. Estate agents cared only about signing the contract. Once signed, landlord's requirements that we didn't know about were above us and estate agents didn't help much with solving them either.
2. If your contract is vague, don't assume your rights will be respected. If for some reason you end up going with this incompetent place, get everything in writing.
3. Whenever I had an issue or query, I wasn't taken seriously because I'm a woman so I ended up asking my male flatmate to deal with them. This should not be happening in this day and age.
4. If they say you'll get the best landlord in the area, it's all lies. They'll care more about their friendship with the landlord than how to be great agents and what rights you have as a tenant.
Violetta · 14 June 2014
★★★★★ 4/5
GoogleThey are good but can be far better than this. As we all understand that coronavirus pandemic made it harder for everyone. Specially, Mr RONY Vai simply amazing personality. I wish him and the prime land property ltd best of good luck in future.
Tushar · 15 September 2023
★★★★★ 5/5
GoogleThey offer cozy houses in very linked zones and the personal is very kind.
A special thanks to Ainul for the help!
Massi · 13 June 2019
★★★★★ 1/5
GoogleI talked to these guys 1 month ago and the guy seemed not to be listening to anything I was saying. Then he put me through another guy who had a very rough English.
I had a genuine interest in a property they had but was put off by the way they dealt with me.
I saw someone saying they don't respect women, so I think that might be the reason.
Voodoo · 13 June 2016
★★★★★ 5/5
GoogleGreat job when it comes to fix something
Patrick · 20 March 2025
★★★★★ 5/5
GoogleMe and my partner have had great dealings with Shek throughout our tenancy. He has always been responsive and helpful if and when a problem arises. Our house was situated very close to multiple transport links and shops which made for an ideal commute to work. The house itself was a great size + a separate living room which is a rarity. We would recommend.
Carissa · 13 June 2019
★★★★★ 5/5
GoogleI have got 3 year's of very good experience with Prime Land Property. Especial thanks to Mr. Ronnie, for his supporting and kind rapid response. He helped me to find all my rent properties.
Mohammad · 15 September 2023
★★★★★ 5/5
GoogleAlthough my group and I ended up pulling out of the contract a some days after putting down the holding deposit we were given a friendly service and got the deposit refunded immediately. Friendly service
Amalie · 16 August 2023
★★★★★ 5/5
GoogleShek was a very kind and helpful agent. I definitely recommend prime land property.
Nina · 13 June 2018
★★★★★ 5/5
GoogleThe best Letting Agency that I have dealt with. The management and staff are extremely friendly and supportive. I highly recommend this company whether your a landlord or a tenant. 10/10 👍 …
Aadam · 15 September 2023
★★★★★ 4/5
GoogleThats agency have the best house with a good price and position, they help me to found a flat when i'm done, and we rent a very good flat right now. So what are you waiting for, go on the website find a flat and call them for a viewing , could be the right flat.
Leonardo · 12 June 2020
★★★★★ 5/5
GoogleWe have rented the house through this agency and we are very satisfied with Ronnie, a super hardworking man and prompt to our problems with the house! Thousands of thanks !
Mihaela · 15 September 2023
★★★★★ 5/5
GoogleBeen with this agency for 2years now and never had any issue they have been very helpful and easy. I will recommend it.
Rhita · 12 June 2020
Agent replied · 11 June 2024
Thank you for your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
