Portland Estate Agents London reviews

Dear Anais, We are immensely disappointed by your negative comments as we do not advertise on Spare Room and as such can only assume that you have spoken with another agent or with the Landlord directly rather than one of our staff members. Our agency lives and dies by the way that we handle enquiries and I can assure you that my staff would never greet a new enquiry with a sigh as a significant proportion of their wages are made up from the commission made by letting properties, new enquiries are therefore treated as a priority. We take GDPR very seriously and I can assure you that we are fully compliant and have stringent measures in place to keep all personal details both private and secure. However, we have a duty of care to our Vendors, our Landlords and to our staff to establish the true identity of anyone that makes an enquiry regarding a property and will ask a series of questions to establish this identity, and to determine the requirements and suitability of all applicants. As mentioned, we assume you have spoken to another Agent or Landlord directly so I would really appreciate the opportunity to discuss your review further but without contact details for you, that will be impossible. Please do contact Andrew on 02084519844 or by email to andrew@portlandestateagents.co.uk so that I may gather a clearer picture of your grievance.

I am sorry to read your comments, but accept the circumstance that has led to such a review. We make every effort to attend viewings in a timely and professional manner, however when there are current tenants living in the property, we are reliant on their agreement to allow access. In this case, the viewing was arranged well in advance with confirmation from the current tenant that the viewing was OK. On returning to the office after the bank holiday Friday, we found an email from the current tenant that access was no longer convenient and as your booking was the very first appointment of the day we were unable to contact you in advance of the time of your appointment as our offices opened at the same time. It is regrettable that we could not inform you in advance and also that this was the second occasion that we were unable to show the property to you. Please keep in mind that although we make every effort to avoid this scenario, we are reliant on a third party allowing access (the tenant). Showing a property is the first step in agreeing a tenancy and is integral to our business so it’s equally frustrating for us when this happens. We’d love to prove to you that we are neither untrustworthy nor unprofessional so please do allow us that opportunity and get back in touch. You can reach me direct via andrew@portlandestateagents.co.uk - Lettings Manager.

Hi Pasole, many thanks for taking the time to leave such a nice review. We pride ourselves on our service and our entire team truly care about the Agency. You know where we are if ever you need an onward move.

Dear Anais, We are immensely disappointed by your negative comments as we do not advertise on Spare Room and as such can only assume that you have spoken with another agent or with the Landlord directly rather than one of our staff members. Our agency lives and dies by the way that we handle enquiries and I can assure you that my staff would never greet a new enquiry with a sigh as a significant proportion of their wages are made up from the commission made by letting properties, new enquiries are therefore treated as a priority. We take GDPR very seriously and I can assure you that we are fully compliant and have stringent measures in place to keep all personal details both private and secure. However, we have a duty of care to our Vendors, our Landlords and to our staff to establish the true identity of anyone that makes an enquiry regarding a property and will ask a series of questions to establish this identity, and to determine the requirements and suitability of all applicants. As mentioned, we assume you have spoken to another Agent or Landlord directly so I would really appreciate the opportunity to discuss your review further but without contact details for you, that will be impossible. Please do contact Andrew on 02084519844 or by email to andrew@portlandestateagents.co.uk so that I may gather a clearer picture of your grievance.

Dear Frances, thank you so much for such a lovely review. Getting the offer agreed was down to good marketing and informed decision making which takes honest communication. As an Agency, we often see more involvement after the offer, so will always work closely with the legal parties to ensure the ultimate goal. Many Agents do not have the experience, tenacity or willingness to chase conveyancing in this way. We are so pleased to have been able to help and hope to see you in the not-too-distant future.

Dear Aneeka, thank you so much for your lovely review. Consistent communication and determination are key to navigating a challenging market, and we’re so glad we could deliver that for you. It was a pleasure working with you, and we wish you all the best in your next chapter!

Dear Katie, Thank you so much for your kind words! We're delighted to hear you had such a smooth experience and that the sale went quickly and easily. It was a pleasure working with you, and we truly appreciate your trust in us. You know where we are if ever we can help again.

Dear Roy, Thank you for your kind words! We're so glad you were happy with the service, and we'll be sure to pass your lovely feedback on to Leha, she'll be delighted to hear it. It was a pleasure working with you, and we wish you all the very best!

Dear Val, thank you for leaving such a lovely review. Mohan was delighted to have secured such an amazing result for you. Our lettings team understand the need for prompt, concise communication and work hard to build relationships rather than simply sales. We look forward to working with you again.

Hi Mona, thank you so much for such a lovely review and the accompanying 5 stars. Experience has taught us that communication with our clients is key as it leads to long and stable tenancies. We love a question, so look forward to many more years of looking after your investments.

Dear Lucy, thank you for such kind words and for another 5 stars. We really do value relationships over profit and service over sales so we're really pleased to know that you've noticed. We will always have our client's best interests at heart whether that be for a short or longer term goal. Thank you for entrusting your investment with Portland.

Hi Tahmina, many thanks for such kind words. It has been our pleasure to manage the property for you for the last couple of years. Do let me know if the flat is ever available again as we'd love to find some more good quality tenants.

Dear Jess, Many thanks for your lovely review. All our agents love our local area and have detailed knowledge of the local amenities and secret highlights. We are pleased to have helped and look forward to seeing you again should the need ever arise.

Dear Eleanor, Thank you for the lovely review. Mohan was delighted to secure such a lovely property for you. We are pleased to hear that the process was stress-free as we have worked hard to build our processes in a way that we hoped to makes things feel easy. We sincerely hope you have a long and happy stay - just let us know if ever you need anything.

Dear Dado, Thank you so much for the fantastic review, and for leaving us 5 stars. Paul and Henry will work tirelessly to ensure the completion of all their agreed sales and have both the experience and tenacity required to tackle almost all obstacles put in the way. Our entire team were delighted to see this through, and wish you the very best for the future.

Dear Garry, many thanks for such a glowing review. We saw a few glitches along the way, but really happy that we managed to finally secure the property for you. A lot of hard work from Mohan and the lettings team, but it certainly paid off. Hopefully you'll be happy for many years to come but do let us know if you need anything.

Hi Samanta, thank you so much for your fantastic review and another 5 stars. We're thrilled to hear that you had such a positive experience renting with Portland. Our team takes pride in being proactive, professional, and always available to support our clients. Your recommendation means a lot to us, and we truly appreciate your kind words. We're here whenever you need us!

Hi Tahmina, many thanks for such kind words. It has been our pleasure to manage the property for you for the last couple of years. Do let me know if the flat is ever available again as we'd love to find some more good quality tenants.

Dear Nick, thank you for your kind words and the 5 stars, of course! We’re delighted to hear that you’ve found our team at Portland to be so reliable. In challenging times, it’s our priority to ensure our tenants feel supported and valued, so we’re thrilled that we’ve made a small difference. Your five-star rating means a lot to us, and if there's anything else we can do for you, please let us know!

Dear Leocardio, many thanks for taking the time to leave such a lovely review. Our processes are constantly under review and our staff always adapt quickly to the new measures we implement to both improve and streamline our knowledge and service. We're delighted to hear that you noticed as we invest heavily in this area. We look forward to working on the next project with you.