Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePortland is very Professional as an agency and I have had the best experience out of the many agencies I have been with.
Andrew Cumming helped me in finding the best properties and is always available for me for my queries. Very understanding and patient guy.
Overall a great experience
Whiteway · 18 October 2024
Agent replied · 8 November 2024
Dear Whiteway Homes, thank you for your super review! We're delighted to hear that you had the best experience with Portland compared to other agencies as we know you deal with many. It's fantastic to know that Andrew was able to help you find the right property and that you value the support he provides. We look forward to putting the next deal together but don’t hesitate to reach out if you need anything in the meantime.
★★★★★ 5/5
GooglePaul was so fantastic! His service from the valuation through to the end was superb. Got a cash sale on my property in a week. Thank you so very much Paul, I’ll be back! Carolina
Carolina · 22 June 2022
Agent replied · 21 June 2024
Dear Carolina, many thanks for taking the time to leave such a positive review. Paul was delighted to be involved in the sale of such a beautiful property and so pleased to get such a great offer in such a short space of time. We take care to research every property individually, and to strategise every marketing campaign accordingly, this always pays dividends and justifies our hard work and diligence, as shown with your sale. Many thanks for choosing Portland Estate Agents, do let us know if we can ever be of further assistance.
★★★★★ 5/5
GoogleI have owned a property in Willesden Green for some years, and used a number of the well known estate agents in the area in that time. I only recently discovered Portland (2018) and can honestly say they are in a different league to the rest. Andrew and his team are friendly, efficient and most importantly knowledgeable about the local market. We can all be cynical about estate agents but Portland changed my view and I couldn’t recommend them highly enough. If you are looking for a honest and professional service, look no further!
Jude · 23 June 2019
★★★★★ 5/5
GoogleDarren is helpful, friendly, extremely professional and knowledgeable. He is unique!
A few days after the initial meeting first class marketing material including photos to sell our family home was uploaded with prospective buyers enquiring almost immediately. Darren met with them independently at the property to input his knowledge of the neighbourhood, wider area and property types sending updates and email alerts every few days. Less than two weeks later we had TWO cash offers!
If you are selling property in North West London you must choose
'Portland'. Check out their Area Guides too if you considering moving here!
Lorna · 23 June 2019
★★★★★ 5/5
GoogleAfter having dealt with several estate agents, and particularly notorious ones in London, Portland Estate Agents were a refreshing change. We dealt with Darren initially, but the whole team was incredibly polite, helpful and efficient throughout the whole move process. They were very clear and transparent in all their communication regarding paperwork, fees and their response time to any queries or issues was had was incredibly quick. They clearly have a good knowledge of the profession and made sure we were well looked after throughout the whole process. Would highly recommend - big thanks to Darren and the team for all their help.
Yusef · 23 June 2019
★★★★★ 5/5
GoogleHenry and Paul were absolutely fantastic when selling my flat, going above and beyond any estate agents I’ve ever worked with. I highly recommend!
Rowena · 22 June 2023
Agent replied · 21 June 2024
Dear Rowena, Thank you so much for such a lovely review. Henry and Paul fully understand the importance of progressing a sale and will always work tirelessly to get to completion. They are both thrilled by the results achieved, send their thanks for your generous gifts and wish you the very best for the future.
★★★★★ 5/5
GoogleDue to some issues we had with another agency , we had a short turnaround time from completing on our house and buying a new one.
We found a suitable property with Portland and dealt with Darren who was superb in getting any information across quickly, chasing things up and generally being available.
Even after we moved in he followed up and we really felt like a personal service that went above and beyond anything we previously experienced .
Kiran · 23 June 2019
★★★★★ 5/5
GooglePortland have been so incredible during our move! It is the first property my partner and I have moved to together and the process couldn’t have been more enjoyable, smooth and exciting! Every question was met with speedy and understanding responses and they have continued to be supportive throughout of first few months
Ellie · 27 July 2024
Agent replied · 24 August 2024
Dear Ellie, thank you for leaving such a lovely review. Mohan was delighted to have secured such a lovely flat for you. You know where we are if you have any problems or concerns during your tenancy - we remain available to assist and wish you many years of happiness in the new home.
★★★★★ 5/5
GoogleAndrew and the team at Portland were great. Quick, efficient and highly responsive. As a first time renter they couldn’t have made it easier to get everything sorted. Would highly recommend!PositiveResponsiveness, Professionalism
Jamie · 25 August 2022
Agent replied · 21 June 2024
Dear Jamie, many thanks for your charming review. Andrew and the rental team work hard to ensure a smooth transition into a new home and were so pleased to have secured such a beautiful flat for you. You know where we are if you have any problems in the flat. Thanks again.
★★★★★ 5/5
GoogleThe team at Portland have been amazing !!
My property finally completed this month after almost a year of issues. Mainly there were problems unknown to me with my lease, I hardly had to do anything as the team chased everything for me.
The main man was 'lee', He is easy to talk to and has so much knowledge about everything. You receive regular emails, phone calls keeping you up to date every step of the way.
They work well with your solicitors and the buyers solicitors and take a lot of pressure off you in what can be a very stressful process.
Previously I used different agents trying to advertise and sell my property in nw10 and I would strongly recommend this company.
I wish Andy, Darren and especially Lee all the best in the future. Thanks team Portland !
Bridget · 23 June 2017
★★★★★ 5/5
GooglePaul led and Henry supported when Paul was away: both were excellent. Efficient, clean, honest communication and a flawless experience. Thank you
Edward · 22 June 2023
Agent replied · 21 June 2024
Dear Edward, Thank you so much for your lovely review. As a company, we see ourselves as one team and as such will always work together to achieve the best possible results. We hope the family settles in soon and are eager to see the lovely home that you create so please do keep in touch.
★★★★★ 5/5
GoogleHenry and Paul from the Portland team did a fantastic job on getting the sale of my flat in Dollis Hill done. They did a fantastic job of making it as simple as possible and pushing things along. They kept me informed at all times and also kept on top of the other parties involved. I'd definitely recommend them if you are looking to sell your property in the area.
Sean · 22 June 2023
Agent replied · 21 June 2024
Dear Sean, thank you so much for the fabulous review. We understand that it's vital to keep on top of the sale, and that much of an agents work is carried out after the sale has been agreed. Henry and Paul have a wealth of experience and this shows in their success rates when striving for a successful completion. Our team wish you the very best for the future.
★★★★★ 5/5
GooglePortland Estate Agents and Paul Burlem made our experience of a new property easy and smooth. We highly recommend these guys.
KELLY · 22 June 2023
Agent replied · 21 June 2024
Dear Kelly, Thank you so much for the positive review. Paul was thrilled to complete on this lovely flat for you and worked hard to make the purchase as fluent and seamless as possible. It’s lovely to know that this has been appreciated so we will make sure he reads your kind words. Do let us know if you’re ever in need of an agent again.
★★★★★ 5/5
Googlebrilliant service! from start to end, kept giving us updates regarding our purchase. big thanks to Andy and Darren for the support throughout the sale! i would highly recommend Portland estate agents!! i will definitely consider using it in the future. Always ready to answer multiple questions and give their expert advice. They have put lots of effort to make it all happen and we finally got there.
Thanks for everything!
good luck to the Portland team!!!!
Chirague · 23 June 2018
★★★★★ 5/5
GoogleAndrew and the team were so helpful, friendly and thorough with sorting out a flat for us and were always on hand to answer all of our questions.PositiveResponsiveness, Quality, Professionalism
Livvy · 22 June 2022
Agent replied · 21 June 2024
Hi Livvy, thank you for leaving such a nice review. Andrew was so pleased to have found such a beautiful flat for you and would always welcome questions. Communication is key whilst going through what can be a stressful process, so we're pleased to hear that the team made it as hassle-free as possible.
★★★★★ 5/5
GoogleThe portland estates team did a great job from the start through to the end of the tenancy. They offered a friendly and efficient service which dealt with any problems or concerns raised. By far the best rental agency I have used.
Chris · 17 November 2024
Agent replied · 8 December 2024
Dear Chris, thank you for your fantastic feedback! We’re so pleased to hear that you had such a positive experience with us throughout your tenancy. Providing a friendly, efficient, and reliable service is something our team takes great pride in, so it’s wonderful to know we met your expectations. To hear that you consider us the best rental agency you’ve worked with truly means a lot to us! Thank you for choosing Portland Estate Agents, and we wish you all the best for the future!
★★★★★ 5/5
GoogleI've been working with Leha from Portland Estate Agents for around 6 months now in purchasing a property and I can honestly say that she has been amazingly hands-on, never failing to follow up when there have been delays and an all-around great support for a first time buyer!
Would 100% recommend working with her as she will not stop until the project is concluded!
Elisa · 26 August 2023
Agent replied · 21 June 2024
Dear Elisa, Thank you so much for leaving such a lovely review. Leha takes great care to ensure that her communication is regular, clear and relevant to all parties. Our agency is consistently praised for our communication, as the entire team understands that this is the route to a successful transaction. We're all so pleased to have secured your first home and wish you every happiness for the years to come.
★★★★★ 5/5
GoogleGreat team work from Portlands letting Dpt.
Andrew is very professional and laid out a comprehensive summary of services on offer.
Ellie has done a fantastic job of keeping me posted on the progress of lettings.
Dani followed up by confirming tenants moved in.
This shows all good work is accomplished as a team.. great individuals working together to deliver... that’s Portland’s
Well done!PositiveResponsiveness, Quality, Professionalism, Value
NEAL · 22 June 2021
★★★★★ 5/5
GoogleThe Service, communication and professionalism shown by Darren and his team at Portland estate agents was of a very high standard.
The sale itself was taking longer than required (purchaser) was extremely difficult to deal with, Portland did the hard work and come through in the end.
Well done Darren and team. I would recommend Portland Estate agents, they do what they say they will do.PositiveProfessionalism
Denis · 25 August 2021
★★★★★ 1/5
GoogleMade an offer on a flat which was accepted. However, we had to request 3 times for the flat to be taken off the market as we had applied for the mortgage and the valuation took place. We were given excuses each time and a few of my emails were ignored too. In the end we were gazumped which explains why they were dragging their heels.
Frankie · 22 June 2023
Agent replied · 21 June 2024
Dear Frankie, We are sorry for the experience you’ve encountered during the process of purchasing a flat. In this instance, we had a duty to follow the seller's instructions to keep the property on the market, which unfortunately led to the situation you described. Your feedback is invaluable, and we apologise for any miscommunication or delays in getting the property taken off the market. I know the Sales Team has been in touch and hoping to find an alternative property for you, however, If there's anything else you'd like to discuss or clarify, please feel free to contact us. Thank you for sharing your feedback.
★★★★★ 5/5
GoogleI have dealt with a number of estates agents since buying my first property 16 years ago. Since then I have bought, sold and rented out dozens of properties. Darren and his team at Portland Estate Agents have by far been the best. During my latest sale I found the whole process stress free and the communication from start to finish was second to none. Great job and thanks again to all at Portland Estate Agents.
Ron · 13 January 2017
★★★★★ 5/5
GoogleEverything was perfect working with. Especially Mohan he was good at his job
Hamed · 25 September 2023
Agent replied · 21 June 2024
Dear Hamed, Thank you for taking the time to leave us a lovely 5* review. Mohan was so pleased to have secured this super flat for you - especially in such a short time, so thank you for your prompt actions along the way. We sincerely hope you love living in your beautiful new home, but we remain available if ever you need us again.
★★★★★ 5/5
GoogleMy experience with Portland was efficient, great and well collaborated. They have answered my questions about the property and help me through the process easily. They have been responsive, helpful and professional! I would always recommend Portland to anyone I know.
Abbygale · 18 October 2024
Agent replied · 8 November 2024
Hi Abbygale, thank you for such a lovely review. We're so pleased to hear that your experience with Portland was efficient and well-collaborated. It’s great to know that we were able to assist you through the process so smoothly. Our entire team strive to be responsive, helpful, and professional, so we're glad those efforts shone through. We truly appreciate your recommendation and look forward to helping you again in the future!
★★★★★ 5/5
GoogleI cannot thank Darren and Andy enough for the way they dealt with our recent purchase. We were trying to move very quickly and the seller had a very poor solicitor who confounded my solicitors and the seller on several occasions. The team at Portland remained positive and helpful at every stage, often going 'the extra mile' to make sure that the transaction went as fast as possible. I would recommend this Agents to anyone.
Peter · 23 June 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
