Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt has been a pleasure having Portland Estate Agents, particulary Mohan, assist us and making the process for us stress-free. Mohan was very pleasant to talk to, professional, and very helpful, making sure that all of our concerns/queries were attended. 5 starts for Portland Estate Agents! Thank you guys! Thank you Mohan! - Zairus & Faith
Zairus · 26 August 2023
Agent replied · 21 June 2024
Dear Zairus, Many thanks for such a lovely review. Mohan was so pleased to have found a flat for you and always works hard to ensure a smooth transition by way of clear and regular communication. We hope you have a long and happy stay with us but please don't hesitate to get in touch if you have any queries or concerns. Thanks again for the 5 stars!
★★★★★ 5/5
GoogleMany thanks to Mohan for his exceptional assistance right from the beginning. He was instrumental in opening up new opportunities in the rental market for me. Also, a special thank you to Andrew for his final contributions. I wholeheartedly recommend this letting agency and will undoubtedly use their services in the future.
Sylwia · 24 November 2023
Agent replied · 21 June 2024
Dear Sylwia, Thank you so much for leaving us such a lovely review. This was one of the toughest transactions we've undertaken, so both Andrew and Mohan were thrilled (and a little amazed) that we finally got there and send their thanks for your patience and understanding. We will certainly be keeping an eye out for the next opportunity that we can offer to you.
★★★★★ 5/5
GoogleAs a university student, the renting process can be a daunting experience. Before renting with Portland Estate Agents, I initially tried to go through a certain feline competitor. They allowed us to pay deposits right up until our move-in date, only to inform us on the day of that they didn’t have the correct license to rent to us. This, of course, became a major issue, especially with university starting the next day. After this experience, a friend recommended Portland Estate Agents, as they’d had a smooth, stress-free process with them, which, for students, is almost unheard of.
Once we were in the hands of Portland Estate Agents, the care and attention the staff provided were exceptional. They were more than happy to help with any questions or concerns, and they made the entire process seamless. I would highly recommend them to any student looking for a reliable and supportive renting experience.
Their team was proactive in addressing our needs, ensuring we had everything required before our move-in date. They genuinely understand the challenges students face when moving, which made us feel valued as clients. Portland went above and beyond to make our move as easy as possible, even checking in with us afterward to ensure we had settled in well. I can’t imagine renting from anyone else after such a positive experience. Thank you, Portland Estate Agents!
Jake · 1 November 2024
Agent replied · 8 December 2024
Dear Jake, thank you so much for sharing your thoughtful and detailed review! We're delighted to hear that we could turn what started as a stressful experience into a smooth and positive one for you.
We understand how overwhelming the renting process can be, and we always look to provide a supportive and seamless experience, so it's wonderful to know that our team was able to deliver that for you. Should you or your friends ever need assistance in the future, don’t hesitate to reach out. We wish you all the best with your studies and your time in your new home!
★★★★★ 5/5
GoogleGreat team, made my experience as a first time buyer very easy. Paul Burlem is amazing, answered all my questions promptly and took away a lot of the stress that comes (supposedly!) from buying a property.
Would recommend Portland, no hesitation.
Pritesh · 22 May 2024
Agent replied · 21 June 2024
Dear Pritesh, thank you so much for your lovely review. Paul and the team were delighted to have secured your first home and were delighted to hear that the process was stress-free for you. Regular and concise communication is a benchmark of our service, and Paul is one of the best. We hope you enjoy your new home for many years to come, but you know where we are if ever you have the need of an Agent in the future.
★★★★★ 5/5
GoogleAfter a nightmare experience with the previous agency, Andrew and team at Portlands have simply been a Godsend with regards to letting my property
They are super efficient, sensitive equally to both parties needs and above all generous with their time.
I would highly recommend Portlands for anyone considering renting out their property.
Uma · 26 August 2023
Agent replied · 21 June 2024
Dear Uma, thank you so much for such a charming review. We speak to many Landlords that would rather stick with an Agent that does the bare minimum because they've been with them for years, rather than take a leap of faith and try a new way of thinking. We base our service upon successful tenancies and we're so pleased that you are now feeling this benefit. It's also gratifying to hear you note that we are sensitive to both parties, as many Agents forget to look after their tenants. Yes, we work for our client Landlords but by managing properties correctly and sensitively, we can minimise the stress to all parties, whilst maximising the potential for our Landlords across their portfolio (large or small). Andrew sends his best regards and would like to remind you that there's always a warm welcome and a cup of tea waiting for you if ever you're passing and would like a catch-up!
★★★★★ 5/5
GooglePortland estate agents has a lovely team especially Mohan and Victoria. They extended their hands to help us out when we moved in to the new property. They answered our queries promptly. They are lovely people and easily to reach out. Many thanks for helping us out!!!
Carina · 24 December 2023
Agent replied · 21 June 2024
Dear Carina, thank you so much for taking the time to leave such a lovely review. Our lettings team work really hard to ensure that the process of moving is kept as easy and stress free as possible. We understand that it can be difficult when changing home and will therefore try our utmost to ease the transition. Mohan was delighted to have secured such a lovely flat for you and we all hope that you’re happy there for many years to come.
★★★★★ 5/5
GooglePaul is brilliant! We are first time buyers, he is super experienced and he really understood what we were looking for. Paul guided us through the whole process which made it much easier, we are extremely happy with the property we found, and I can't recommend him and the team at Portland enough!
Jess · 22 June 2023
Agent replied · 21 June 2024
Dear Jess, Thank you so much for your lovely review. Paul has far too many years of experience, but still enjoys progressing a sale to completion so his tenacity in this area always shines through. We take pride in our service and to hear the words in your review is truly gratifying. Do keep in touch and let us know if ever we can assist again.
★★★★★ 5/5
GoogleMy entire experience from day 1 with Portland has been very positive. I have been a landlord for a while but have just completed my first year as a landlord with Portland.
The complete process has been smooth from the beginning and it was my faith in their approach that led me to take out a property management service on top of the lettings service (It's the first time I've done so for the property in question).
Their entire supply chain of services and the staff involved are very professional and amenable. I would highly recommend them!
Priya · 10 August 2024
Agent replied · 8 November 2024
Hi Priya, thank you so much for your wonderful review! We’re thrilled to hear that your experience with Portland has been so positive. Our team works hard to ensure a smooth process for our landlords, and your recommendation means a lot to us. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Good luck with the rest of the portfolio.
★★★★★ 5/5
GoogleThe easiest experience. Mohan and the team at Portland were super helpful and attentive. Follow up calls and check in’s prior to the big day. So happy with my new flat. My landlord Paul should get an award, the property is stunning 🤩 …
Aline · 24 October 2023
Agent replied · 23 October 2024
Dear Aline, many thanks for your lovely review. Mohan and the lettings team work tirelessly to make things as easy as possible for all concerned and take great care to ensure things go as smoothly as possible. Your landlord certainly deserves recognition for the amazing flats that he's prepared - we totally agree, you secured a stunning new home. If you'd seen the property when he bought it through us, you'd not have believed the end results would have been possible! We hope you're all settled in now and have a long and happy stay. Feel free to get in touch if ever we can assist further.
★★★★★ 5/5
GoogleI’m renting through Portland and it’s been an entirely positive experience. Andrew has been amazingly helpful, transparent and always gets back to me as quick as he can with replies to any questions I’ve had to ask.
I couldn’t have asked for a better first time renting experience!
Seka · 22 June 2023
Agent replied · 21 June 2024
Dear Seka, many thanks for taking the time to leave such a positive review. Our agency aims to be as transparent and helpful as possible, so I know Andrew will be thrilled with your comments. Renting in London can be a daunting experience so an agent should be available to answer any questions or concerns, we are so pleased to have found your first rental property.
★★★★★ 5/5
GoogleAs a landlord I rely on my agent to get reliable tenants in the shortest time possible. In the last 2 months I have given Portland Estates two of my properties to market. They have been quick and reliable in every aspect of their service, Andrew arrived promptly, took the details and had it on the website that day, prospective tenants were shown around and in each case within a week suitable tenants had been lined up. The referencing and back up documents were processed very rapidly and everything went very smoothly. I can't praise Andrew and Portland Estates highly enough, I will be contacting them when another property becomes available to rent.
Heather · 31 May 2024
Agent replied · 21 June 2024
Dear Heather, thank you so much for your review and yet another 5 stars! Andrew and the team work hard to secure the best available tenants - it's easy to find "a" tenant, but finding the "right" tenant takes a little more care. As a business, we continually research ways to streamline and safeguard our services to ensure that we do not compromise on the accuracy and legitimacy of our referencing whilst still prioritising the earliest letting of your property to maximise your income. We look forward to many more years of working together and send our thanks for your long-term patronage.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Portland Estate Agents for the sale of my property, and I cannot commend them highly enough. From start to finish, the team demonstrated unparalleled dedication and professionalism, ensuring that every step of the process was smooth and stress-free.
Right from our initial consultation, it was clear that Portland Estate Agents are experts in their field. Their in-depth knowledge of the market, combined with a personalised approach, gave me great confidence. They meticulously prepared the property for sale, offering valuable advice on how to present it in the best possible light.
Throughout the entire process, the team at Portland Estate Agents was incredibly hard-working and diligent. They were always available to answer any questions, provide updates, and offer support. Their brilliant communication skills ensured that I was never left in the dark and felt supported every step of the way.
The marketing strategy they employed was nothing short of brilliant. They showcased the property beautifully through high-quality photos and well-crafted descriptions, which attracted a significant amount of interest. Their negotiation skills were top-notch, securing an excellent offer in a very short time.
What truly sets Portland Estate Agents apart is their commitment to ensuring that everything went smoothly. They managed all aspects of the sale with utmost care and precision, liaising with solicitors and other parties involved to keep things on track. Their attention to detail and proactive approach prevented any potential hiccups and made the whole experience seamless.
I wholeheartedly recommend Portland Estate Agents to anyone looking to sell their property. Their hard work, expertise, and exceptional service made all the difference in my property sale. Thank you, Portland Estate Agents, for your outstanding dedication and for making this a hassle-free process!
Frances · 31 May 2024
Agent replied · 21 June 2024
Dear Frances, thank you so much for the extensive and gracious review of our services. Every property that we are instructed upon deserves our time, care and attention and the best results are seen when a tailored marketing strategy is put in place. It would be easy to simply advertise the property online and wait for the phone to ring but that's not the Portland way. Our pro-active approach means a lot more work for us, but pays dividends time and again - we like to think this sets us apart from our competitors. We will always give our full attention to every sale right through to completion, so to read your affirmation of this is truly gratifying. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleVictoria Jenkins the Office Administrator is a pleasure to deal with. Good, clear and preicse communication from start to finish. Additionally all of my dealings with Portland have always been positive, above and beyond what I would normally expect
Liam · 24 December 2023
Agent replied · 21 June 2024
Dear Liam, many thanks for the super review - Victoria was overjoyed to read your comments. We work really hard to ensure a positive outcome for all and look forward to working with you once again. Thanks again.
★★★★★ 5/5
GoogleGreat service from this team. Was after a small investment for a long term BTL.
They called up with a possible flat and 5 weeks later I had the keys ! WOW !!
What really impressed me is the level of communication and the time they take to make you feel that they actually care by your purchase.
Many agents these days treat you as a transaction rather than an interaction, but Darren, Andy and the rest of the team really make a great effort to make the process as smooth as possible.
Great agents and I look forward to the next purchase with them :-)
Well done !
Hani · 22 April 2024
Agent replied · 21 June 2024
Dear Hani, Thank you for leaving such a positive review. Darren and Andy emphasise the importance of clear and regular communication with the team every day, as it builds trust and promotes a smooth purchase. Our brand vision states that we are "built on the strength of our relationships," so your comments are a gratifying affirmation of our efforts to achieve this goal. We look forward to tempting you with your next purchase. Thanks again.
★★★★★ 5/5
GoogleA massive thank you to Paul, he went above and beyond to sort things with selling my property and kept communications going between solicitors. I cannot thank him enough for what he has done and his amazing knowledge and fantastic customer relationships.
Great job👍👍👍 …
Allison · 22 June 2023
Agent replied · 21 June 2024
Dear Allison, thank you so much for taking the time to leave such a lovely review. We take great care to keep all parties informed and prompted along the way as we see this as integral to driving the sale forwards. Paul was delighted to have wrapped this up for you, and relished the challenges that were presented - his experience and knowledge prove invaluable to our clients time and again. Please do reach out if ever we can assist again.
★★★★★ 5/5
GooglePortland estate agents recently helped sell our property . Although it took a while , but they were very professional and worked tirelessly to secure a sale . Henry and Leha patiently kept us updated regularly , and bent over backs wards to keep us informed .
I found Leha a very convincing, hardworking and professional lady . She is a brilliant sales person
. Wish everyone the best for the future . Big thank you to Portland .
Fahmida · 22 April 2024
Agent replied · 21 June 2024
Dear Fahmida, Many thanks for your lovely review and another 5 stars. Both Leha & Henry were delighted to get this over the line, their hard work and diligence were instrumental in securing a successful sale. Many thanks for choosing Portland - you know where we are if we can ever assist again.
★★★★★ 5/5
GoogleThe easiest experience. Mohan and the team at Portland were super helpful and attentive. Follow up calls and check in’s prior to the big day. So happy with my new flat. My landlord Paul should get an award, the property is stunning 🤩 …
Aline · 22 June 2023
Agent replied · 21 June 2024
Dear Aline, many thanks for your lovely review. Mohan and the lettings team work tirelessly to make things as easy as possible for all concerned and take great care to ensure things go as smoothly as possible. Your landlord certainly deserves recognition for the amazing flats that he's prepared - we totally agree, you secured a stunning new home. If you'd seen the property when he bought it through us, you'd not have believed the end results would have been possible! We hope you're all settled in now and have a long and happy stay. Feel free to get in touch if ever we can assist further.
★★★★★ 5/5
GoogleWe just moved to a new lovely flat thanks to Portland Estate Agency! A huge thanks to Mohan, that has already housed us twice, for the daily support and to ensure that every request was satisfied. Couldn't expect more! Professional, Fast and Reliable service!
Andrea · 22 June 2023
Agent replied · 21 June 2024
Dear Andrea, many thanks for such a lovely review. We see the pride taken in the way that Mohan works every day, and this is reflected by your comments. We hope you're happy in your new home for many years to come, but you know where we are if you're ever looking for property numbers 3, 4, 5 or 6!
★★★★★ 5/5
GoogleWe had a great experience buying our house through Portland Estate agents. Henry and Paul were helpful, responsive, friendly, knowledgeable and professional throughout the whole process. Making what can be a stressful experience smooth and easy. Would very much recommend them - thanks guys!
Laura · 22 June 2023
Agent replied · 21 June 2024
Dear Laura, Many thanks for such a lovely review. Our team works so hard to progress a sale that it's lovely to hear that you felt it went smoothly. Henry and Paul are looking forward to seeing the transformation of your new home so please do keep in touch.
★★★★★ 5/5
GoogleThe experience was incredibly smooth and straightforward. Portlands were transparent, acted in my interest, and made sure the deal was made. I highly recommend them.
Abhiram · 3 August 2024
Agent replied · 8 November 2024
HI Abhiram, thank you for such a wonderful review! We’re thrilled to hear that your experience with Portland was smooth and straightforward. Our team is dedicated to transparency and acting in our clients' best interests, so it’s great to know that we achieved that for you. Your recommendation means a lot to us, so if you need anything else, please don’t hesitate to reach out!
★★★★★ 5/5
GoogleReally great team, that have made managing the rental of my flat as straightforward as possible. Special mentions to Victoria, Dani and Andrew. Very friendly and efficient team, they are great at communication, and solving problems.
Update: In addition to the review for the Property Management team, I went through the sales process with Paul, who made it as smooth as possible, kept me updated with regular communications, and helped chase up solicitors, freeholders etc when needed, to complete everything as efficiently as possible.
Chris · 23 March 2024
Agent replied · 21 June 2024
Dear Chris, It has been our absolute pleasure to have been entrusted to take care of such a beautiful flat since you relocated. Dani and Victoria manage properties as if they were their own, and take great care to ensure that any works are carried out efficiently. They will be so pleased to read your review as they work hard to maintain clear lines of communication so that properties can be maintained effectively. Many thanks for entrusting us with your investment for the 18 months.
Update:
Many thanks for the updated review Chris, you've now experienced the full scope of our services (Letting, Management & now Sales) and it's lovely to hear that all aspects warranted 5-stars. Our entire team thank you for choosing us, and for the updated review. If ever you look to move back into the area, you know where we are!
★★★★★ 5/5
GoogleI've only very good experience from Portland Estate. Especially Mr Andrew Cumming is always nice, professional and helpfull.
Michał · 17 November 2024
Agent replied · 8 December 2024
Dear Michal, thank you for your kind review! We’re delighted to hear that you’ve had such a positive experience with Portland Estate Agents as we understand the complexities you have encountered as an overseas Landlord. We’ll be sure to pass along your compliments to Andrew; he’ll be thrilled to hear your feedback. If there’s anything else we can assist you with in the future, don’t hesitate to reach out.
★★★★★ 5/5
GoogleI highly recommend Darren and his team. They were very professional, knowledgeable and responsive making the whole process seamless. If I could change one thing, it is that I had chosen them from the start not a high street name. Darren and Marlon took the time to understand what was needed and went above and beyond.PositiveResponsiveness, Professionalism
Mani · 22 June 2021
Agent replied · 21 June 2024
Dear Mani, many thanks for taking the time to review our services. Our Director, Darren, instils his work ethic across the whole team and this clearly shows in our service. We're super pleased to have been able to assist and will look forward to the prospect of you walking back through our door.
★★★★★ 5/5
GoogleFantastic experience with Portland estate agents (as a seller) from beginning to end. They are so communicative and always available to discuss anything. Big shout out to Paul Burlem who was extremely helpful, professional and friendly throughout the process.
Clementine · 22 June 2023
Agent replied · 21 June 2024
Dear Clementine, We are delighted to read your kind words as above, thank you so much for taking the time to leave such a lovely review. It was a pleasure to have sold the flat to you, to have seen the amazing transformation you achieved in the refurbishment, and finally to have sold the flat for you - if only we’d rented it in between we’d have the full set! We hope all goes well for the future and send our best regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
