Trusted Agent profile · London
★★★★★
1,369 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotVery Friendly and Highly Professional
Myself and my team at WesTec Property Services have had the privilege of working with Portico over the last few months. We've found them to be highly professional to deal with. Special praise to Anthony Adomako within the Property Management team for his friendly, helpful and proactive approach to his role.
5/5
TrustpilotWe have had a very positive experience
We have had a very positive experience with Portico. They have been great on the communication front, always fast to respond and very helpful. Everything has moved fast for us with the help of the Portico team which is exactly what we needed with the house.
5/5
TrustpilotLady Niongo very helpful
Lady spent plenty of time with me and was unbelievably helpful in my search for a property. She took time to talk with me and find a place that suited me and my situation. Her communication was great and i was updated every step of the way.
5/5
TrustpilotJust in time!
Sean and his colleagues have worked tirelessly to help us with the sale of our property. From marketing, viewing, price negotiations and completion support; they have provided an excellent service. I fully recommend! We would not have made the stamp duty deadline without their help!
5/5
TrustpilotTop Draw!!!!
I’ve been working with Tembi for many years now. She’s always happy to help and provide assistance. Keep up the great service. I have used few property companies in the past and the process was very transactional.Finally the property ticked all the boxes for me and highly recommend Portico Property
5/5
TrustpilotGreat service and presentation by all…
Great service and presentation by all the friendly staff. I have been a member of the portico places for a couple years now and it is great getting deals from all my favorite places in Clapham! Would recommend to any of my friends or family looking to rent or sell.
5/5
TrustpilotLove the email updates and Portico places!
Portico are really reliable and fast responding. I also really enjoy the Portico email updates each week from Samantha -they are always packed with relevant and up to date info! Portico places is also such a bonus, getting discount all over London has really encouraged me to explore new places!
1/5
GoogleTerrible service, don't reply phone calls and don't care about clients after payment
Hi José Roberto Cunha S. Filho, Thanks for taking the time to leave a review for us and our team at Outlook Estate Agents Docklands. We're sorry that you haven't been completely satisfied, we would really like to look into this for you. Could you please get in touch with us on 01344 753104 or alternatively write to us at customerrelations@lrg.co.uk to allow us to do this. Many thanks, Outlook Estate Agents Docklands.
1/5
TrustpilotInstant valuation isnt instant
Free online instant valuation of house. Enter details... website jumps to detailed evaluation and asks to setup a meet. Clickbait, avoid. These are probably all fake reviews here too
5/5
TrustpilotSean helped to find us a perfect home
Sean helped to find us a perfect home. He was very professional throughout from start to finish
1/5
TrustpilotAwful letting agency in London
Completely unreliable, lazy and untrustworthy agents. They will not reply to any tenant issues via email or phone, including broken boilers, and your deposit is not safe with this agency.Living in a flat run by this agency has truly made for a miserable experience. Avoid them at all costs!
5/5
TrustpilotBrilliant property manager
I cannot rate Alice Amaral highly enough. As far as a property manager she has by far been the best I've dealt with. She is always responsive to my emails and her willingness to solve issues in a timely manner.
5/5
TrustpilotI would like to express my gratitude to…
I would like to express my gratitude to Annie Munday at Portico Woodford whom was extremely responsive and considerate An excellent agent who truly understood my requirements during the process of securing a new home. She was the epitome of professionalism, outstanding work!Highly recommended!All the best,George
5/5
GoogleExcellent service from start to finish
Dear, Nicholas Ryb, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotPortico has been renting out my…
Portico has been renting out my property for many years.Grazyna in accounts is fantastic, efficient and always available to help.First class treatment from her when ever you have a query.Filiberto in Woodford branch is very professional and always available to give you good solid advise .
5/5
TrustpilotQuick and easy to deal with
I was very happy with the service I received from the sales consultant At portico he was friendly and also very professional and made sure I got a property that was convenient and ticked all my boxes The feedback and communication was great and efficient as well
5/5
TrustpilotExcellent service, informative and helpful
Annie and Filiberto have been excellent and very professional throughout my experience. Literally only put my house on the lattinfs market for three days as they had viewings lined up and we had an offer accepted within days. Very impressed and would recommend
5/5
TrustpilotReassuringly excellent.
I've been renting my flat for a number of years through Portico Property and can honestly say they are the best. Their whole approach is professional but very caring and friendly. I deal with Andriana Boukas who is switched on and incredibly thorough and efficient. Very happy. Thank you.
5/5
TrustpilotExcellent service provided by Portico…
Excellent service provided by Portico (Repairs coordinator Kieran Downey). I have had several maintenance issues at the property this year. I received appropriate response each time I raised a request and Kieran did make sure issues were resolved up to the satisfaction. Thanks.
5/5
TrustpilotPortico Leyton
I have been using Portico Leyton for many many years now and they are always professional and very experienced. Marc in particular is someone who is extremely knowledgeable and also willing to go the extra mile which is very rare these days. I would highly recommend them.
5/5
GoogleFantastic service!PositiveResponsiveness, Quality, Professionalism, Value
Thank you, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCharlene in renewals
Renewing my tenant’s contract for another year was quite a relief, but Charlene getting me a 3% rent increase made it a pleasure - not to mention how that extra money over the next 12 months will help me to plan for the S.24 tax increase next year!
1/5
TrustpilotI wouldn’t even give portico one star
I wouldn’t even give portico one star. Outstanding problems for 18 months serious damp issues. Don’t respond to emails unless they want something from us and ignore the initial request from us. Avoid at all costs. I don’t normally write reviews but I feel so strongly about this.
5/5
TrustpilotPortico are great all round
I have always found the communications and emails from Samantha to be both informative but also interesting and relevant to me. I also love the Portico Places initiative, (who doesn't love a discount right!), but now I go to far more local places than I ever used to.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Portico, London won Gold.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
