Trusted Agent profile · London
★★★★★
1,379 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,379 reviews on two platforms, including 303 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGeorge super helpful throughout, from the first tour of the property to answering all my questions.
Dear Helene, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotI have been in business with Spencer’s…
I have been in business with Spencer’s property services for 21 years. HELENE TYLER the accounts officer has served me for many years. She is an excellent accountant. There had been times that she resolved issues even it is not relevant to her department. She is hard working and very reliable staff .She is excellent.Ms SILVA
5/5
TrustpilotI have been very happy with the level…
I have been very happy with the level of service and communication skills provided by Ieva Sarkovska, a Property Manager at Portico. She is very responsive and professional, this allows for issues to be resolved swiftly. I look forward to working more with her in the future, as I know the service will be very good.
5/5
TrustpilotSamuel was so helpful and really went…
Samuel was so helpful and really went the extra mile!
5/5
TrustpilotPortico Property have been very helpful…
Portico Property have been very helpful in helping me find a property in east London as i am moving from the Midlands , Samuel Johnson (Lettings & Sales consultant) Has been extremely helpful in finding me the right property and has been a great help start to finish , I would 100% recommend Portico and Samuel Johnson .
5/5
TrustpilotAlex is a star!
Would highly recommend Alex! Extremely efficient, and always happy to help.
5/5
TrustpilotThe service you need.
I have enjoyed a supportive, friendly relationship with Spyridon, Kristian and the lovely Tembi. They have been as helpful as possible and I have been able to communicate on a much better level than some of your last employees. They return calls when necessary, which is most appreciated. They are in my opinion an asset to your company.Maxine Fisher
5/5
GoogleSimon in particular has provided a great service for us over the years, thanks.PositiveResponsiveness, Professionalism
Dear Padmavathy Nammalwar, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat agents !
I’ve used these guys for so many years now (at least 10?!?) I’m a landlord of 3 properties in the area and I have always found them professional , reliable consistent and honest !!! Not the words you might normally associate with all estate agents … I would definitely recommend them !
5/5
TrustpilotMany thanks to Helene
Many thanks to Helene, always so helpful.
4/5
Trustpilot10 years of invaluable assistance.
I bought a flat in Leyton 10 years ago. I had the good fortune to chat with Marc McIlveney who became the lettings agent at the time of purchase. 10 years on and Marc, now with Portico, is still as professional, helpful and dedicated as he ever was. His advice and experience is invaluable.
5/5
TrustpilotCharlene was a great help to me during…
Charlene was a great help to me during my renewal.
5/5
TrustpilotTrustworthy local experts
Experienced, knowledgeable and fantastic team of expert agents. Have no fear, you're in safe hands selling your property with the Portico Leyton Team. Spencer, Mark and Michelle will ensure your home gets maximum value, lots of viewings, and once under offer ensure that the sale progresses smoothly and efficiently. They're honestly superstars, I'm so glad I went with Portico!
1/5
TrustpilotAs a tenant
As a tenant, do not use Portico!!!! Stay away from them. From excessive application fees (prior the law making them illegal), check-out fees and ANYTHING to grab some of your deposit..... I have learned so many life lessons from Portico and the stereotype is now cemented in my mind; never trust estate agents, esp a letting agent!!!!!!!
5/5
TrustpilotFantastic company - special thanks to Densel
Fantastic company. If you want the sale of your property to go smoothly, I cannot recommend them enough. Ask for Densel, this young lad went above and beyond to assist not only myself, but my friends who recommended this place to me in the first place.
5/5
TrustpilotSam was helpful and punctual
Sam was helpful and punctual. It’s recommend him.
5/5
TrustpilotGrazyna from accounts has not been…
Grazyna from accounts has not been dealing with my property for long, but I can confidently say that she is the most helpful and knowledgeable person. She patiently explained me how nrl scheme works and gave me step by step instructions. She knows answer to every question and her customer service is the best.
4/5
TrustpilotHappy with the level of service..but room for improvement.
Very happy with the level of service and diligence shown by Spyros Miaris (Forest Gate, London) ironing out matters relating to my AST and Tenancy Rent Deposit at the point of contract renewal. Would have given 5 stars but landlord communication has been a little lacking on the Property Management side of the business.
5/5
TrustpilotVery helpful and professional service. Highly Recommend.
Very helpful and professional service. Have recommended them to my friends and they have had a similar experience. Vatche C has personally dealt with all my property needs across a variety of situations and cannot recommend him enough. He and the wider team have a deep knowledge base and advised me on several occasions.
5/5
TrustpilotHelene Tyler is always efficient and…
Helene Tyler is always efficient and quick to respond
4/5
TrustpilotFlora Eshagzadeh was wonderful in…
Flora Eshagzadeh was wonderful in helping me out.
5/5
TrustpilotCharlene was really helpful and…
Charlene was really helpful and understanding during my renewal
5/5
GoogleGreat service and very supportive team. I worked very closely with Anila who was very helpful throughout the entire process.
Hi Dima Sendova, Thank you for the great review of our Outlook Estate Agents Docklands team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleSimon and the rest of the team at Outlook Docklands are really helpful and professional. I would highly recommend them.
Hello Irfan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Portico won Gold in The Trusted Agent 2026 awards.
