Trusted Agent profile · London
★★★★★
1,370 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,370 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Googlereceived good services since I found the property, viewing(by George), key collecting and checking in（by Anila). they all good.
Hi Eva, Thank you for the great review of our Outlook Estate Agents Docklands team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleGreat communication and great help from the team. Definitely recommend this agency.
Dear Hafsah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat estate agents
Great estate agents - very helpful in my house hunt
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat work, thanks!!
Really good service and efficiency overall, but in particular I wanted to highlight the fantastic assistance that I received from Magdalena Grzesiak, who helped with preparing our statements and other related items. Magdalena responded promptly to all our requests and questions, and was always extremely polite and pro-active in doing so!! :-)
5/5
TrustpilotGreat service from.Portico
Great service from.Portico. Thanks Henry and Mikeala
5/5
TrustpilotVery lovely and good customer service!
Very lovely and good customer service!Very nice staff, there are also always there when I need them which made it very easy for me as I needed them a few times urgently and it’s been great with the contact, just a shame I couldn’t give more than 5 stars because I’d highly recommend this company!
5/5
TrustpilotSanyah, Portico
Sanyah was very helpful and professional.
5/5
GoogleBrilliant service. George and Anila, both were fantastic throughout the process
Dear Ralph, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat letting agent
Everyone we have dealt with from the moment we viewed the property has been kind and helpful. Ieva our property manager has been incredibly helpful and fast to deal with any issues we have had with the house since living here. I would definitely recommend living in a Portico Managed property.
5/5
TrustpilotMagdalena most helpful
I have been working with Magdalena from accounts lately and have to say she has been very helpful and professional. She has always kept me up to date with my financial matters. I would like to thank her for her customer support and promptness and making my life a lot easier.
5/5
Trustpilot10/10
Very responsive and helpful throughout the whole process! Definitely recommended!
Dear Annie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelen /Accounts Portico
Helen takes care of my rental statements and fund being transferred to my account.It is always on time and deposited immediatelyShe is very polite and professional at all times.Provides an excellent service and resolves any issues you may with your property.I would recommend her to take care of all your accounting needs.A happy landlordSammi
5/5
TrustpilotI have been really impressed with Lara…
I have been really impressed with Lara at Portico who has managed my Airbnb property. She always responds to emails in a timely manner and is always willing to support me in anything I ask for. Nothing ever seems to be a problem, so has a 'can do' attitude, which I have really valued.
5/5
TrustpilotAlice at Portico
Alice (Franco do Amaral) has been so helpful and is really efficient. She replies promptly and has liaised with with our landlord and assisted us after a burst pipe in our home. She makes the whole experience and communication with portico loads better and is so so wonderful!
5/5
TrustpilotAdelina is superb, efficient
Adelina is superb, efficient, responsive, polite.
5/5
TrustpilotThanks Kieran …
Portico is One of the best estate agents out there guys, Specially Kieran Downey who deals with repairs, He is really handy understand your issues and gets the right team behind the case, any issues gets sorted and dealt very quickly and professionaly. A *************
5/5
TrustpilotWe have been dealing with Marc at…
We have been dealing with Marc at Portico now for over 4 years as a landlord. They have found us some lovely tenants in this time and the tenants also seem pleased with the service they got at Portico. I would happily recommend them having used other agencies in the area before finding Marc.
5/5
TrustpilotSuccessfully let our property - very responsive agent.
We used Portico Islington to let a flat in Clerkenwell recently. They were responsive to queries and kept us fully informed on progress regarding viewings etc. (including Molly responding out of hours over email). Suitable tenants were found quickly and the appropriate reference checks etc. done within a few days. Very pleased with the service.
5/5
TrustpilotBrilliant Agents
From first contact right through to completion everyone at Portico have been polite, friendly, helpful and professional. Cannot recommend them enough if you are looking for an enthusiastic team to help sell your house, they kept us updated at every step and its been an incredibly stress free sale.
5/5
TrustpilotSamuel Johnson provided amazing…
Samuel Johnson provided amazing customer services skills and was able to communicate and answer me and my daughters questions quickly and effectively. During the COVID-19 lockdown he was still able to contact us and when I wasn’t able to travel, he made sure I received documents some way and some how.
5/5
TrustpilotA truly professional agency to work…
A truly professional agency to work with. They clearly invest time and money to ensure all staff provide exceptional levels of service. I've been very impressed with Aleksandra Galla & Ed Lugg who have been thorough, personable and very passionate in everything they do - very refreshing, well done!
5/5
TrustpilotWe had handyman Casey come to fit a new…
We had handyman Casey come to fit a new bath panel, he's was great, really efficient and got the job done in good time, we are really happy with the results. Thank u!
5/5
TrustpilotI have been dealing with Sean for a few…
I have been dealing with Sean for a few years. Deals with any issues quickly and efficiently. Excellent service.
5/5
TrustpilotBuying a flat. Excellent
I dealt mostly with Guy Steenkamp. He was really helpful and professional. Was easy to contact and good to deal with. I was purchasing a property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Portico, London won Gold.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
