Trusted Agent profile · London
★★★★★
1,370 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,370 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotThe service is prompt and efficient
The service is prompt and efficient. The only slight inconvenience is that at times there seems to be a fast turnover of staff and I lose track of who is dealing with my property. On the other hand this reflects the fact that most of the time they get on with managing the flat reliably so I have little need to contact them! Thank you.
5/5
TrustpilotGreat service
Salman from Portico made the whole move in process feel nice and smooth. Amazing experience!
Dear Aleksandr,This is exactly what we like to hear from our tenants! We are pleased that Salman has made the move in process nice and smooth for you. We hope you both enjoy your new home together! All the best,Adam
5/5
TrustpilotSean was really helpful from start to…
Sean was really helpful from start to finish. Thanks 😊
5/5
TrustpilotSpyros has been very professional and…
Spyros has been very professional and helpful to manage our AST renewal process.
5/5
TrustpilotDealt with Helene in accounts very…
Dealt with Helene in accounts very helpful and understanding during a difficult time
5/5
TrustpilotHighly recommend Charlene for all her…
Highly recommend Charlene for all her hard work during my renewal at Portico. Very professional service.
5/5
TrustpilotGreat service
Great service. Lara was my agent and was very efficient, always help me with any question.
5/5
GoogleGreat customer service! Anila is great agent, she was super helpful. Highly recommend this agency!
5/5
Trustpilotthey got stuff done quick
they got stuff done quick, easy to reach, and everything was in good order. salman was friendly to work with
Dear JoeWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. As a tenant renting a property through Portico I would definitely advise avoiding them. They charged very high fees (before the new act made them illegal) and offer absolutely no support whatsoever. No inventory, no formal check-in and terribly written contracts. They are honestly the most unprofessional and untrustworthy agents I have ever come across.
5/5
TrustpilotAn absolutely well organised and…
An absolutely well organised and structured agency and easy communication. Tom Newman as my agent was always polite and took time for my concerns. I can recommend him to anyone and have never had such a great agent before.
5/5
TrustpilotSmooth Process Start to finish!
Sanyah was super helpful, very friendly and very efficient. Smooth process start to finish.
5/5
TrustpilotVery helpful
Very helpful, Tom Alsopp was very helpful and efficient over the phone.
5/5
TrustpilotProfessional
Professional, no nonsense Estate agents.Great promt service handling the sale of my houseI would definitely use them again
Dear Paul,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI have had a great experience with…
I have had a great experience with portico, special thanks to Saeeda.
5/5
TrustpilotVery Good service
Very Good service. Gina is very friendly and reliable. Would definitely recommend using this service.
5/5
TrustpilotSamantha was extremely professional and…
Samantha was extremely professional and reliable, everything was done in a timely manner. Highly recommend!
4/5
TrustpilotVery Happy with the Service
They manage 8 properties for me. Very good service Marc Macilveney is excellent. Reliable and responsive.
5/5
TrustpilotGreat experience
Great experience, great viewing and service. Sales advisor was on time and very polite, thank you Mr Dos Santos
Dear Tashan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat experience with the Woodford…
Great experience with the Woodford office. Annie and Filiberto made everything easy.
5/5
GoogleReadily available for any concerns, excellent service. Would recommend!!
Dear Rishabh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGeorge and Simon both are very approachable and responds to queries promptly and made my move in process smooth
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service received from the whole team! Specially from Simon! Best agency in East London. Thanks for everything.PositiveQuality, Professionalism
Dear Don, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlex has been very responsive and…
Alex has been very responsive and attentive to details. Great company to use, recommended!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Portico won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
