5/5
TrustpilotHad a great experience with Portico.
Had a great experience with Portico. Thanks to Alex who was very helpful and made everything simple. Would recommend!
Trusted Agent profile · London
Portico London reviews
★★★★★
1,370 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,370 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAlex was very friendly and professional…
Alex was very friendly and professional who went over and above to help the whole process along, greately appreciated
5/5
TrustpilotCasey installed a couple of alarms for…
Casey installed a couple of alarms for us. Very happy with the work that was carried out.
Agent replied · 11 June 2024
Dear DennyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAwful
Since my review on 6th June I have emailed Portico again, to sort out the problem. In my email I wrote that a quick google to look at the reviews from Portico shows that our case is not standalone. Since then, they miraculously have loads of good reviews. This sums up Portico in one. Don’t fool for it, they are the worst agency in the UK.
1/5
TrustpilotThis discriminant racist rental estate
This discriminant racist rental estate, is corrupt, their immature staff should be avoided, extremely unprofessional! While searching for flats, the jerks insulted me for my age, selectively picked hell holes to rent, its clear they hate asians, despite the mayor being asian, its selective discrimination Their also a rip off their agency fee is extortionate like everything in London
5/5
TrustpilotVERY WELL DONE
Brilliant job from all the staff, thanks to Spyros as well! No issues so far and careful from them.
5/5
TrustpilotHonest Professional Reliable
Always a pleasure working with Portico on transactions. Super efficient and always go above and beyond! Thank you Team.
5/5
TrustpilotAnnie and Filiberto were a great help
Annie and Filiberto were a great help, flexible and appreciated their assistance
5/5
GoogleWe are very happy with the service provided by Outlook. Simon and Anila helped us redecorate the flat and find us tenants during the pandemic. I would highly recommend them.
Agent replied · 11 June 2024
Hi Shikha Kapur, Thank you for taking the time to review your recent experience with our Outlook Estate Agents Docklands branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
TrustpilotAmazing experience today
Amazing experience today. Casey the handyman refreshed our bathroom and did a beautiful job. Would highly recommend
Agent replied · 11 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent support
I had the pleasure of being helped by Magdalena, very friendly and professional quick support.
1/5
TrustpilotDulwich branch was terrible
Dulwich branch was terrible. Cancelled an appointment when we were already on the way, because they accepted an offer on the first day of viewings (this was for a rental - everyone else uses a fair system where you apply and they choose at the end of the day).We complained and received the most unprofessional response I've ever seen.
5/5
TrustpilotAlex Galla was superb from start to…
Alex Galla was superb from start to finish, very pleased with the service. Highly recommend!
5/5
TrustpilotA very big thank you to Sean Hewitt
I have been working with Sean Hewitt for over 20 years and can honestly say that he has always been prompt, reliable, helpful and informative and has a sensible, positive "can do" approach to letting and selling my properties. I moved to Australia in 2004 and Sean has played a very significant part in making my long distance role achievable.
5/5
TrustpilotSean and his team are very helpful &…
Sean and his team are very helpful & professional a great company.
5/5
TrustpilotGood service!
The team have always been very attentive and come back to any issues quickly! Would recommend.
Agent replied · 11 June 2024
Dear RyanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Helene in the Accounts…
Thank you Helene in the Accounts department for being so helpful and professional. A pleasure to deal with
5/5
TrustpilotVery good experience
Very good experience, no issues.Charlene Marin was very thorough and amazingly patient with my renewal . Thank you!
5/5
GoogleWe've had a good experience finding a flat to rent with Outlook Docklands. Prompt responses, transparent rent negotiations, quick referencing and contract. It's been a pleasure working with Anila!
Agent replied · 11 June 2024
Hi Kseniya Oksamytna, Thank you for the great review of our Outlook Estate Agents Docklands team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
TrustpilotTitle. Charlene at Portico
I recently dealt with Charlene at portico. I found her to be professional and extremely helpful. Highly recommended.
5/5
TrustpilotExtremely professional and personal…
Extremely professional and personal service, thank you Ieva Sarkovska for a fast, efficient and painless resolution to issues.
5/5
TrustpilotHighly, highly recommended!
Alexandra Galla is thorough and knowledgeable. Thank you for all your help and support.
1/5
TrustpilotAVOID AT ALL COSTS
Never dealt with such horrendous estate agents in my 10 years living in London and that's saying something!! The Portico Walthamstow team were rude, shameless and aggressive in their approach (I have the emails to back this up!) making our purchase process unnecessarily stressful from start to finish - piling unnecessary pressure on everyone in the chain on a weekly basis. AVOID AT ALL COSTS!
5/5
TrustpilotSean Hewitt was professional and…
Sean Hewitt was professional and friendly; experienced and very helpful. Highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Portico London
Has Portico won any awards?
Yes. Portico won Gold in The Trusted Agent 2026 awards.
