5/5
TrustpilotIeva is a Pleasure to work with
Ieva is a Pleasure to work with, and I wouldn't hesitate in recommending her or Portico to Friends.Family.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,370 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,370 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotNatalie Banton & Yuliya were excellent
Natalie Banton & Yuliya were excellent. Very efficient & polite. The rest are polite.
5/5
TrustpilotYuliya has been fantastic
Yuliya has been fantastic. Always so helpful and responsive whenever I have had any concerns. Thanks so much.
5/5
TrustpilotVery pleased with my experience with…
Very pleased with my experience with Portico.My query was dealt with in a timely manner, Alex was very informative and helpful
5/5
TrustpilotSamuel has been a fantastic agent to…
Samuel has been a fantastic agent to work with. He’s really professional and understands everything we are looking for
5/5
TrustpilotGood experience
Tom is very helpful, responsive and professional to work with as my account manager. I would recommend Portico to my friends!
5/5
TrustpilotTommy at the Leyton branch is…
Tommy at the Leyton branch is excellent, responsive and goes above and beyond. Within 48 hours my property was photographed to perfection and marketed.
5/5
TrustpilotReally professional and amazing service
We had a really great experience in the Walthamstsow branch with Lady Niongo. She went above and beyond to make sure we got a property in a short period of time and was really friendly and gave us amazing costumer service. She got the sense of what we were after straight away and facilitated our viewings. I will definitely refer to her in the future.
5/5
TrustpilotMelka
Portico done my house sale very smoothly.sale was quick they were very helpful and supportive during sale process.big thanks to sale team.kara
Agent replied · 11 June 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSanya was very sincere and kind …
Sanya was always helpful and responded back swiftly with any enquiries we had about the property.
5/5
TrustpilotGrazyna Kotarba has been very helpful…
Grazyna Kotarba has been very helpful in resolving my problem regarding my buy to let propertyHava Hajebi
5/5
TrustpilotHelene has been very professional and…
Helene has been very professional and helpful for many years, and we are grateful for their services.
5/5
TrustpilotRegan Hutton - Thanks
Dealt with Regan Hutton with a deposit dispute. She was professional throughout and an extremely satisfactory conclusion was reached. Thanks
5/5
GoogleVery professional estate agents, I was able to secure a property quickly and painlessly. I had quite a strict set of requirements and they were all met without a hitch. Will absolutely be using these guys in the future.
Agent replied · 11 June 2024
Thanks Sorin
1/5
TrustpilotLack Of Repairs - AVOID!
Portico do not have sufficient resources to carry out property repairs on time, or at all. The property manager cannot be contacted by phone (prefers to hide behind emails), never rings you back and rarely responds to emails. They might come across very professional and promise a great service, but once you sign the tenancy agreement, and they get their commission, they don't care anymore.
5/5
TrustpilotFirst-rate service from Portico
I had an extremely challenging first-time purchase, with lots of difficulties thrown up by the lender etc. Sanyah and Sean at Portico - and Steve in their Finance department - were extremely helpful and responsive throughout the five months that it took to get it over the line. I couldn't have done it without them and am very grateful for their support and professionalism.
5/5
TrustpilotI had a pleasant experience with…
I had a pleasant experience with Portico. “Erick dos Santos” and “Holly Pearson” went above and beyond to help me ! Thank you !!!
Agent replied · 11 June 2024
Dear Deisi,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a pleasant experience renting…
Had a pleasant experience renting through Portico in Highbury.Louis dealt with professionalism and was always kind to reply to all my queries fast.Highly recommended!
Agent replied · 11 June 2024
Dear Laura,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotSanyah has been very helpful
Sanyah has been helpful, determined and industrious in assisting me purchase my flat. Highly recommended.
5/5
TrustpilotSuper experience
My partner and I are moving to a property managed by Portico and our experience has been really positive and easy going. Samuel who has been helping us with securing the property has been really helpful in keeping us updated, and is always friendly and quick with responses. Overall, it's been a really good experience and would recommend Portico to anyone looking for their next property.
5/5
GoogleThe team at outlook Docklands are great. Very useful and helpful, and go above and beyond to support and solve issues. Couldn’t recommend more
Agent replied · 11 June 2024
Dear George, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotIeva is a marvel
Ieva is a marvel, she is super efficient and reliable with excellent customer satisfaction from me.
5/5
TrustpilotThis specifically relates to Helene who…
This specifically relates to Helene who arranged payment of deposit in January 2021 relating to a tenancy that ended in 2018. She attempted to ring and email me to make sure I was aware the payment hadn't been made at the time and to check my details were correct. I appreciated her persistence and speed of sorting the matter once it had been discovered.
5/5
TrustpilotKumanjan has been always helpful and…
Kumanjan has been always helpful and friendly. Dealt with my account queries very quickly and in a professional manner.
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Questions about Portico London
Has Portico won any awards?
Yes. Portico won Gold in The Trusted Agent 2026 awards.
