4/5
TrustpilotQuick response and very efficient .
Agent replied · 11 June 2024
Dear JonathanWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
Trusted Agent profile · London
Portico London reviews
★★★★★
1,379 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,379 reviews on two platforms, including 303 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleA professional service from outlook Docklands. Simon & his team have been reliable and minimised void period, when re letting our property. We would highly recommend their servicesPositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Dear Hong Tao, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotNever ever go to them.....
Dealing with them traumatized me and my family. They are very unprofessional. It was hectic two months for us. They have breached the contract, effectively rendering us homeless with our 1 year old baby. Never ever go to them.....
5/5
TrustpilotAs an landlord who travels abroad…
As an landlord who travels abroad frequently, it is very reassuring to be able to deal with Mia Walcott-McCormick @ Portico. I have had the pleasure of dealing with Mia on several occasions over the past year for all manner of items, e.g. rental renewal, legal licensing for new housing regulations, general maintenance and repairs and it is an absolute pleasure. She is consistently prompt and professional in all communications, both verbal and written.
5/5
TrustpilotNatalie Banton was a superstar
Natalie Banton was a superstar! Really quick, efficient, polite, and helpful. Thank you Natalie!
5/5
TrustpilotRashad was very helpful from start to…
Rashad was very helpful from start to finish. He gave me great advice regarding the sale of our house and the whole sale process ran very smoothly.
5/5
TrustpilotNatalie Banton was a pleasure
Natalie Banton was a pleasure, so polite and helpful for the processing of our deposit return. Thank you.
5/5
TrustpilotGreat service and helpful staff
Great service and helpful staff. Quick to respond to my queries in a polite and professional manner, would definitely recommend Sean in Walthamstow branch.
5/5
TrustpilotAnnie
Annie, has been really accommodating from the moment we decided to rent through portico. She has been super helpful and always kept us in the loop, we have been able to trust Annie and the advise she has given. She has clearly listened to our requirements and helped us through any concerns we had. We are very pleased to be renting through Portico and look forward to a long term relationship.
4/5
TrustpilotGood customer service
Aleksandra has been very patient and attentive to the situation, and has helped us with our issues regarding the moving out process.
5/5
GoogleHighly recommended. Team is very helpful, knowledgeable, all hard workers, competent and most important they are absolutely fair and honest.
Agent replied · 11 June 2024
Dear Simone Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood advices from Simon and his colleagues from Outlook. Apparently they have extensive experience in letting and in-depth knowledge in the local market. They are also very helpful and responsible.
Agent replied · 11 June 2024
Dear Jamie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHappy to help
Worked with Tembi some years ago and still in touch now and then. Always happy to answer my questions and give advice.
5/5
TrustpilotGreat service
Natalie Banton has been very patient and polite, I feel grateful with her help with my final contract.
4/5
TrustpilotGreat Team...
I have worked with Portico for a long time as a Landlord and can say, my experience with them has been positive. It has been almost 15 years and they are a great team, very knowledgable, helpful and aim to do there best. Helene and her managment team look after me all the time, with her correct advice and feedback. I will recommend them to anyone looking to get onto the property ladder.
5/5
TrustpilotImpeccable service
Impeccable service! Today our bathtub was replaced by 2 professionals - Jordan and Zudi. They provided an outstanding service and left the whole bathroom sparkling of cleanliness, like brand new room! Great experience! The gentlemen were also polite, collaborative and friendly! Thanks!
5/5
TrustpilotThank you !
I’m very happy with the service Lara provides. Always efficient, polite and there to help when I need it!! Thank you Lara, thank you Portico!
5/5
TrustpilotGreat Teamwork
Great teamwork from the guys in the Woodford branch especially 'Imran'👍🏽. When it come down to crunch time; he was always on hand to get the deal done.
Agent replied · 11 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotErick at Portio Hammersmith
I cannot thank Erick at Portico Hammersmith enough. He help me dealing with my tenancy and was so professional. I totally recommend it.
5/5
TrustpilotExcellent renter experience
I rented an AirBnB property through them. The property was in an amazing location, and was beautifully clean. Access was easy and communication was good.
5/5
TrustpilotGreat property management
Great service from the property management team and especially Saeeda who has recently helped resolve a few issues quickly. Many thanks.
4/5
TrustpilotAnnie was a total professional in the…
Annie was a total professional in the way she dealt with everything we asked her to do can’t fault her at all
5/5
GoogleGreat team that work there. In particular I have been dealing with Simon and George who are both fantastic at their job. Always willing to go the extra mile.
Agent replied · 11 June 2024
Dear Manav Arjuna, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelene @ Portico
Helene has been efficient and friendly in resolving the issues raised. Amazingly competent and professional in her approach. 5 star service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Portico London
Has Portico won any awards?
Yes. Portico won Gold in The Trusted Agent 2026 awards.
